Thistle Court Care Home has a Review Score of 8.9 (8.939) out of 10, based on 6 reviews in the last 2 years. Over all time Thistle Court Care Home has 8 reviews.
Review from Joanne A (Daughter of Resident) published on 2 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Marketing Department, Marketing Department at Thistle Court Care Home
Hello, Thank you so much for your kind words and we're thrilled your dad had such a wonderful birthday celebration in Thistle Court! The entire team will be delighted to receive such valuable feedback. Warm regards, The Marketing Team
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Review from B S (Husband of Resident) published on 4 December 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Elaine H (Daughter of Resident) published on 14 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Cammi, Marketing Department at Thistle Court Care Home
Thank you so much for your kind words! We had so much fun on Halloween and loved the pumpkin carving and hot chocolate too! We really appreciate it and will let the team know. Many thanks,
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Review from R F (Son of Resident) published on 14 November 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Cammi, Marketing Department at Thistle Court Care Home
Thank you so much for your kind words, we really appreciate it! We are so glad that mum is settling in well at Thistle Court.
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Review from Rus Y (Son of Resident) published on 13 November 2023
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Overall Experience
4.0 out of 5
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Review from S W (Relative of Resident) published on 6 November 2023
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Cammi, Marketing Department at Thistle Court Care Home
Thank you for your kind words, we truly appreciate it. We value connections and interactive experiences for our family members and are so glad that your sister is doing so well. Kind regards
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Review from Katherine G (Friend of Resident) published on 4 June 2020
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Josh, Thistle Court Communications & Engagement Team at Thistle Court Care Home
Thank you, Katherine, it is always lovely to hear such kind words. Everyone at the home will appreciate the recognition for all they do at Thistle Court!
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Review from Pat R (Sister of Resident) published on 4 August 2017
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5.0 out of 5
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The Review Score of 8.9 (8.939) out of 10 for Thistle Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.528 for Thistle Court Care Home is calculated as follows: ( (44 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 72 Ratings = 4.528
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.411 Points relating to the number of positive Reviews for Thistle Court Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 6 Positive Reviews ÷ 7.4 = 0.811
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Home Manager
Joined: 2023
I have been a RGN since 1986 and during that time I have worked in a variety of health and social care settings, gaining experience and skills in a diverse range of clinical and management roles. Dementia support in aged care nursing has played a dominant part in my nursing career and working at Thistle Court, initially as the Clinical Lead and now as the Home Manager, provides me with the privileged opportunity to share my knowledge and teams of staff to enable us to provide a home from home for our family members and support to their friends and relatives.
On a personal level, I am a mother of four, and stepmother to three, amazingly independent, now grown-up children. I am blessed with seven beautiful, healthy grandchildren, which as you can imagine keeps me busy. In my very important quality ‘me time’ I enjoy writing and publishing travel and nursing memoirs; I love to walk daily to keep my mind clear and focused. With my family, and alone, I love to travel and explore throughout the UK and overseas. To keep fit I enjoy swimming and I relax with my sewing and cross stitch.
Job Title: Nurse
Joined: 2019
In all my years spent working in the care sector, I have truly never felt more at home than I do here.
Alongside my clinical background in nursing, I have extensive experience in training and development within the care sector. I’m excited to support the team throughout our Evolve Academy Training that is entrenched in the Thomas Kitwood person-centred approach to care, recognising the importance of a person’s emotional well-being alongside that of their health needs.
The Thistle Court team achieve this by getting to know, understand and appreciate everyone who lives with us as an individual. Understanding a person’s identity; past occupations, hobbies, routines and life memories, enable our team to form deep, meaningful relationships and connections with those who choose to live with us.
