Fairways Nursing Home has a Review Score of 9.5 (9.534) out of 10, based on 13 reviews in the last 2 years. Over all time Fairways Nursing Home has 16 reviews.
Review from E L (Husband of Resident) published on 14 November 2024
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Reply from Monica Craciun, Manager at Fairways Nursing Home
Thank you for your kind words, it is a pleasure to care for your wife
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Review from Jonathan R (Son of Resident) published on 13 November 2024
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Reply from Monica Craciun, Manager at Fairways Nursing Home
Thank you for your kind word, it is a pleasure to care for your mother.
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Review from Marilyn S (Wife of Resident) published on 25 July 2024
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Review from Julia T (Daughter of Resident) published on 4 March 2024
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Review from Frances R (Daughter of Resident) published on 7 February 2024
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Review from L W (Sister of Resident) published on 6 February 2024
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Review from E B (Wife of Resident) published on 31 January 2024
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Review from Julie M (Niece of Resident) published on 31 January 2024
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Review from Pamela B (Wife of Resident) published on 31 October 2023
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Review from D R (Daughter of Resident) published on 23 October 2023
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Review from Julie A (Daughter of Resident) published on 23 October 2023
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Review from Sally K (Daughter of Resident) published on 16 May 2023
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Review from P B (Wife of Resident) published on 9 May 2023
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Review from Ian W (Husband of Resident) published on 22 February 2023
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Reply from Jankee Patel, Director at Fairways Nursing Home
Thank you for your kind comments. I will ensure these are passed on to the staff at the home, and I am sure they will be very grateful.
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Review from D W (Sister of Resident) published on 22 February 2023
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Reply from Jankee Patel, Director at Fairways Nursing Home
Thank you for your kind comments. I will ensure these are passed on to the staff at the home, and I am sure they will be very grateful.
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Review from Gordon W (Son of Resident) published on 13 July 2022
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Reply from Jankee Patel, Director at Fairways Nursing Home
The team would like to pass on our sincere condolences to you and your family for your loss. We are deeply sorry you feel your family and your loved one had a negative experience. Fairways Care has recently been taken over and is now under new management. As a provider we are highly experienced in providing elderly care and look forward to taking the homes into the next stage of their journey. There is a new home manager for the service who is keen and determined to ensure extremely high standards within the home are met. With regards to the moving to one of our other homes, this was a multi-disciplinary decision and not facilitated due to both homes and the health boards assessment stating this would not be in your loved ones best interest due to poor health at the time. Sadly at the time of assessment it was deemed that moving would be more dangerous to their health. We are sorry if this was not communicated to you. We would be happy to have a call with you to discuss your concerns.
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The Review Score of 9.5 (9.534) out of 10 for Fairways Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.534 for Fairways Nursing Home is calculated as follows: ( (95 Excellents x 5) + (37 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 148 Ratings = 4.534
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Fairways Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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