My mum's only been here for a few weeks but it's made a big difference to her well-being.
M W (Son of Resident)
I would recommend Crosfield House to any family who needs a nursing home it's an amazing place.
Lisa W (Daughter of Resident)
I think that we made a very good choice when we booked my husband into Crosfield House.
M H (Wife of Resident)
Crosfield House has a Review Score of 9.9 (9.895) out of 10, based on 14 reviews in the last 2 years. Over all time Crosfield House has 23 reviews.
Review from R L (Husband of Resident) published on 4 March 2025
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Reply from Sophie Williams, Registered Manager at Crosfield House
Thank you very much for your review. We appreciate your kind words and are pleased that your wife's experience with us has been so positive. Our entire team strives to provide compassionate, high-quality care, and knowing that it's made such a beneficial difference in your wife's recovery means the world to us.
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Review from S O (Husband of Resident) published on 27 January 2025
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Reply from Sophie Williams, Registered Manager at Crosfield House
Thank you for sharing your wife's journey with us. We're so sorry to hear about the challenges she faced before arriving at Crosfield House, but we are delighted that your thoughts reflect our own - and that she settled in well and she is happy. Our team is dedicated to creating a welcoming, inclusive and caring environment for all our residents, so it is lovely to hear she's made friends and feels at home here. Thank you for your kind words, we are grateful for your recommendation.
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Review from G T (Daughter of Resident) published on 23 January 2025
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Reply from Sophie Williams, Registered Manager at Crosfield House
Thank you so much for your heartfelt feedback. We're delighted that enjoyed your Christmas Lunch with your mother - moments like these are so special, and we're glad we were able make that possible for you. Your kind words about our catering team and staff are deeply appreciated, we'll be sure to share your thanks and acknowledgment with the team. Knowing you feel happy and reassured about your care is incredibly important to us. Thank you for being part of the Crosfield House community!
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Review from Suzanne J (Daughter of Resident) published on 23 January 2025
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Reply from Sophie Williams, Registered Manager at Crosfield House
Thank you so much for your kind words. We understand how difficult it can be when a loved one transitions into a new environment, and we're so glad to hear the relief you now feel, and reassurance you have in the standard of care being provided to your father. Your recognition of our team's care and dedication means a great deal to us. Thank you for your continued support.
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Review from L S (Daughter of Resident) published on 3 December 2024
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Reply from Sophie Williams, Registered Manager at Crosfield House
Thank you so much for your kind words. We're delighted to hear that your dad was treated with kindness, understanding, and respect. Our team takes great pride in providing compassionate and professional care, and it's wonderful to know their efforts made a difference. We're also thrilled that you appreciated the variety of activities and facilities we offer.
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Review from S S (Husband of Resident) published on 28 November 2024
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Reply from Sophie Williams, Registered Manager at Crosfield House
Thank you so much for your wonderful feedback and kind words. We are truly humbled by your description of our care as gold standard. Providing compassionate and exceptional care is at the heart of everything we do, and it means so much to know our efforts have made a positive difference. Thank you for your continued support.
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Review from M W (Son of Resident) published on 27 August 2024
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Reply from Sophie Williams, Registered Manager at Crosfield House
Thank you so much for your kind words. It is wonderful to know that our efforts have made a positive impact on your Mum's well-being and your family's peace of mind. We're pleased to hear that you've found our team friendly and professional, as well as happy with the care we are providing to your mum. Thank you for your continued support.
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Review from Lisa W (Daughter of Resident) published on 27 August 2024
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Reply from Sophie Williams, Registered Manager at Crosfield House
Thank you for your kind review. We're delighted to hear that you're pleased with the care your Mum is receiving at Crosfield House. Our team takes great pride in creating such a welcoming environment for our residents and their families. Thank you for your continued support.
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Review from Marita L (Daughter of Resident) published on 27 August 2024
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Reply from Sophie Williams, Registered Manager at Crosfield House
Thank you for this lovely review. It was a privilege to care for your Father, we're pleased we could be a part of your Fathers's care and create a warm and welcoming environment for you also. Your positive words and support mean a great deal to our team at Crosfield House, and we'll be sure to pass on your comments.
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Review from Priscilla T (Friend of Resident) published on 20 August 2024
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Reply from Sophie Williams, Registered Manager at Crosfield House
Thank you for such kind words and a lovely review. We're honoured to care for your friend at Crosfield House, our team are dedicated to providing the highest care to our residents and we're thrilled to know how pleased you are with our staff, we'll be sure to pass on your wonderful comments. Thank you for your continued support.
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Review from A W (Daughter of Resident) published on 7 May 2024
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Reply from Emma Price, Registered Manager at Crosfield House
It is incredibly encouraging to receive such positive feedback about the care provided at Crosfield House. Ensuring the well-being and comfort of our residents is our top priority, and knowing that your Mother has been well cared for brings us great satisfaction. If there is anything further we can do to enhance your Mother's stay with us, please don't hesitate to let us know.
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Review from M H (Wife of Resident) published on 11 March 2024
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Reply from Emma Price, Registered Manager at Crosfield House
Thank you so much for your lovely review, we are delighted that you have had a positive experience with us. Providing a comfortable and supportive environment for our residents is of utmost importance to us, and it is a privilege to care for your lovely husband. If there is anything else we can do to enhance your experience further, please do not hesitate to let us know.
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Review from David H (Husband of Resident) published on 24 January 2024
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Reply from Emma Price, Registered Manager at Crosfield House
Thank you for taking the time to share your positive experience. We love caring for your wife, and it is a privilege to be entrusted with her care. We are committed to maintaining the high standards of care that you have highlighted in your review. Should you ever have any specific concerns, suggestions, or additional feedback, please feel free to reach out.
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Review from Leah P (Granddaughter of Resident) published on 24 July 2023
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Reply from Wayne Rees, Registered Manager at Crosfield House
Thank you so much for your kind words. We are delighted your nan feels content and supported at Crosfield House. Providing exceptional care and comfort to our residents is our top priority, and your feedback means the world to us.
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Review from Jacqueline B (Wife of Resident) published on 4 September 2022
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Review from Carole D (Daughter of Resident) published on 22 June 2022
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Review from Sandra J (Daughter of Resident) published on 16 June 2022
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Review from Martin H (Son of Resident) published on 11 June 2022
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Review from K G (Wife of Resident) published on 11 June 2022
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Review from Katrina D (Daughter of Resident) published on 11 June 2022
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The Review Score of 9.9 (9.895) out of 10 for Crosfield House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.895 for Crosfield House is calculated as follows: ( (148 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 162 Ratings = 4.895
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Crosfield House is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Registered Manager
Working in care is truly an amazing experience. As a care home manager, I witness first-hand the difference we make in people’s lives every day. It’s incredibly fulfilling to provide support, build relationships, and create a warm, welcoming environment for our residents. Being part of a team that brings comfort, joy, and dignity to those in our care reminds me constantly that I am exactly where I am meant to be.