Cwrt Enfys Care Home

Gorof Road, Ystradgynlais, Lower Cwmtwrch, Swansea SA9 1DS
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9.1 56 Reviews
  • Cwrt Enfys Care Home, Swansea
Cwrt Enfys is an open and welcoming care home situated in the beautiful upper Swansea Valley on the outskirts of the village of Ystradgynlais. It is one of 5 premium Silvercrest care homes in South Wales.

The home and its whole team are fully equipped and trained to provide excellence in relationship-centred care for all residents. They continually strive for higher quality in care and lifestyle across a range of residential, nursing and dementia needs.

Cwrt Enfys provides an open door policy for families to ensure transparent and responsible care across its communities while giving residents personalised care.

All admin, care, catering, domestic, lifestyle, maintenance, nursing teams work together to provide a safe and relaxed atmosphere, creating a real sense of community in a family home environment. Residents have ample opportunities to keep mind and body engaged thanks to the dedicated team who provide a wide range of activities.

Care Provided by Cwrt Enfys Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 99 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Lindsey Davies (Home Manager)
  • Admission Criteria
    • NHS, social services and Private
    • Ages 50+
  • Room Information
    • Single Rooms (97)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Cwrt Enfys Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,200 – £1,350
    • Self-Funded Nursing Care £1,240 – £1,400
    • Self-Funded Nursing Dementia Care £1,280 – £1,500
  • All personal and nursing care included as well as all hotel services costs.
    Additional services such as hairdressing and chiropody would carry a small additional charge.
    Top ups are usually required and assessed on an individual basis, please enquire with management.


  • (these prices are only a guideline, please contact Cwrt Enfys Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Open visiting available


  • Parking
  • On site parking available


Total of 56, showing 1-20
9.1

Cwrt Enfys Care Home has a Review Score of 9.1 (9.064) out of 10, based on 11 reviews in the last 2 years. Over all time Cwrt Enfys Care Home has 56 reviews.

Overall Experience

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  • 12
  • 1
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Date Published

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Overall Experience  Overall Experience 2.0 out of 5

My husband had a fall whilst in Enfys Fach broke his hip and spent 4 weeks in Hospital. He was found to have a severe pressure sore on his heel which the home claimed happened in the ambulance but this has been disputed by the hospital. His feet were in a very poor state due to the lack of chiropody
and the home said they had been let down by their provider of this service. Cleaning and poor hygiene are also an issue and no provision is being made for updating or maintenance. Furniture in the dining/lounge area is in a poor condition. Given the cost of the the top up fees do not consider this home.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care Home

Thank you for sharing your feedback. We are sorry to hear that your experience at Enfys Fach was not as expected. The wellbeing of our residents is our priority, and we take your concerns seriously.Regarding your husband's pressure sore, we understand that there are differing views on this, and we are working with the relevant professionals to fully understand where this was acquired. We acknowledge the challenges with chiropody services, and the impact that has had, and are addressing this with our provider. We also take cleanliness and comfort seriously and are continually reviewing and upgrading our facilities.We would welcome the opportunity to discuss your concerns further in person. Please feel free to contact us directly.


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Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident here for 3 months prior to taking respite visits over the last two years. During the respite visits, it soon became obvious to me that Cwrt Enfys was a very special place full of very special people providing a very high level of care. It also came across as a friendly place
so I had no hesitation in admitting my wife permanently. Now visiting every day I see firsthand and more frequently the high level of care from all Departments as her needs are all attended to in a very loving caring manner. For my part, it is always a pleasure and a privilege to be amongst all the special people here whom I look upon as my friends who have made me very welcome into the family atmosphere that prevails at Cwrt Enfys.
I thank you all from the bottom of my heart for looking after my wife and making myself so welcome.
Roy Edwards

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care Home

Thank you for taking the time to write such a kind review. We're glad that Cwrt Enfys made a positive impression during your wife's respite visits and that you felt confident in choosing us for her permanent care. It's heartwarming to hear that your wife's needs are met with such love and care and that you feel welcomed and part of our family atmosphere. Your appreciation means a lot and we look forward to sharing your positive words with our staff team. Thank you again.


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Overall Experience  Overall Experience 5.0 out of 5

I travel with my husband to visit my Mum every 4-6 weeks or as often as we can from Ireland. Mum has been on the 1st floor now for well over two years, each time we visit we find her room and herself clean, and safe and her needs met by the wonderful team of care staff that are usually very busy but
always have time for a chat about Mum if we need to. We always have a pleasant welcome on our visits which means so much as we find our visits sometimes emotional as our Mum's Dementia and health issues cause her to become more dependent. Thank you so much for all you do for Mum and the work you commit to.
Take Care of yourselves.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care Home

Thank you for taking the time to write your review. We are pleased to hear that you are happy with the support and care given to Mum and that our staff can offer you peace of mind, especially as living away from Mum. We will share your kind words with the team who'll be very happy to hear them. Again thank you for your review and we look forward to your next visit from Ireland.


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Overall Experience  Overall Experience 5.0 out of 5

I can't give enough thanks to all the staff for the excellent care they gave my sister. She was always treated with great respect and they did everything possible to ensure she was comfortable.
We were always made very welcome when we visited. They listened and answered all our enquiries. Whenever
it was possible they made sure that my sister could be included in activities.
We all had confidence that my sister was being cared for by wonderful staff and will always be thankful to them.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care Home

Thank you so much for your review. It's heartening to hear such kind words in regard to the care and support that your sister has received at Cwrt Enfys. The whole team at the home pride themselves on providing dignified and compassionate care, and it's great to hear that also transpires into a warm welcome for families and visitors. Inclusion and stimulation is key and it's good that your sister was encouraged to participate in activities where possible. Once again thank you for your kind words, which we will share with a delighted team.


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Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the care, nursing, maintenance, kitchen, entertainment and office staff for all the wonderful care and comfort they have given to my mother and our family.
The care and attention was above and beyond. They have made my mother feel like it was her home she was living in and
they were her family.
I cannot begin to tell you what attention to detail they provide it’s the little things they do. My mother was so very ill this week, but every time they came into the room they addressed her and called her name.
They have gone through this journey with us and have made the difficult, task bearable by holding us up when we have been at our lowest.
They have offered a friendly smile, a shoulder and have talked us through everything.
I will never be able to thank this team enough, but I would love them to be commended for their excellence.
Thank you from the bottom of our hearts.

Reply from Stuart Davies, Quality Compliance Manager at Cwrt Enfys Care Home

Thank you for taking the time to leave a review. We are so pleased to hear such positive words on how each department within the home have provided both you and your mum true comfort. Living in a care home can be a difficult transition for many and it's really reassuring to hear that mum felt and saw Cwrt Enfys as her home. We will of course share your very kind words and gratitude with the team at the home, who I'm sure will be very pleased to hear them. Thank you again for taking the time, and we wish you and your family well.


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Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Cwrt Enfys for two weeks of respite care in May.
She was a little apprehensive, however, any fears were dispelled by the care and reassurance given by the staff.
She thoroughly enjoyed her stay and made many new friends.
I want to thank all the staff at Cwrt Enfys for their care
and support.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

We are glad your mother enjoyed her stay with us and we would welcome her back in the future, thanks for your review.


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Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident of Cwrt Enfys Care Home and we are very happy with how she is cared for by all the staff. Our concerns are always listened to and we feel comfortable talking with the staff and raising any queries we have as they are always dealt with accordingly and we are always felt at ease.
Also, the manager is always available to help when needed as well as the lady in reception who is always happy to help and they all deserve awards.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Many thanks for your lovely review of the home and our staff team who go above and beyond for our residents and families.
Thank you.


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Overall Experience  Overall Experience 4.0 out of 5

A very relaxed atmosphere when visiting, which has an anytime policy. There is always a member of staff at hand if needed. A good standard of care, with respect and dignity. We are always contacted if needed and feel the home communicates well.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Thank you for your honest appraisal of the home and the hard-working team.
We always aim to provide excellent care.


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Overall Experience  Overall Experience 4.0 out of 5

I find the care and attention given to my mother are usually of a high standard. There have been occasions where there have been shortfalls but the staff have been open in acknowledging that if we have brought it to their attention and they have tried to make sure that it is remedied. It has now been
her home for more than eight years.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Many thanks for your honest review - we are pleased your mother has been in the home for eight years and the home has been responsive in addressing any concerns you have had. We hope your mother will remain with us for many more years to come.


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Overall Experience  Overall Experience 5.0 out of 5

Cwrt Enfys Care Home has been excellent to my mother since she broke her hip in a recent fall. The care and attention has been 10/10 even getting my mother involved in the activities. Hope that everything can continue to make my mother's enjoyment continue at the good old age of 98. Well done.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Many thanks for your lovely review, we are so happy your mother who is 98 years young has settled well into the home after her recent traumatic hip fracture.


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Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be excellent in dealing with my mother and are always friendly and energetic not just for the residents but also towards the visitors to the unit. The cleanliness is excellent and the rooms are well equipped.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Thank you for taking the time to review us. The hard-working staff and management teams will be delighted with the feedback and we are pleased your mum is thriving in the home.


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Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident of Cwrt Enfys Care Home and has dementia. The overall care she receives is excellent and fully praise the care staff who work way beyond their job title and are so deserving of a higher pay wage to reflect their commitment to keeping my mother safe and well. When we chose to
place mam with you we were assured there would be lots of interaction with the entertainment team however where this was the case it now seems to have deteriorated. I am told there are only three people employed to provide activities for the whole of Cwrt Enfys with approx 100 patients, this is unfair to the team and unreasonable expectations. Can this be addressed as it has a knock-on effect on the residents who so desperately need this interaction.

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Overall Experience  Overall Experience 4.0 out of 5

Cwrt Enfys is always warm and welcoming. Staff are courteous and professional and caring to residents. The staff make the residents feel at home. Any concerns that arise are dealt with quickly and contact outside surgeries where required.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Thank you for kindly taking the time to review our home.


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Overall Experience  Overall Experience 3.0 out of 5

Resident health Issues can be slow in being resolved however things do usually get resolved within a reasonable period of time.
The senior care staff are always available if we need to ask about their issues. We appreciate the time and care that is given to the resident.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Thank you for taking the time to review our home. Staff shortages have impacted our service, but we are working hard to resolve these issues.


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Overall Experience  Overall Experience 5.0 out of 5

All staff at Cwrt Enfys have shown exceptional care and concern for my father in law. Their job is by no means easy. They must often feel under pressure and that they are doing thankless work at times, but it means an awful lot to the families of residents, who can rest at ease knowing that their loved
ones are very well looked after and safe at Cwrt Enfys.
Without exception, all staff have shown a high standard of professionalism, respect and care towards the residents, despite many challenges, and the residents not being able to express gratitude in normal ways. We would like to thank them all for their hard work.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Many thanks for your kind review the hard working staff and management work tirelessly to ensure the home provides exceptional care and attention for all residents and families.


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Overall Experience  Overall Experience 5.0 out of 5

Our mother spent her final weeks at Cwrt Enfys Care Home, she was given the best possible care. The staff were amazing and nothing was too much for them.
People are quick to criticise care homes but this care home met all our mother's needs, they went over and above to make her time with them happy
and comfortable.
The manager and staff always had time for family members if we needed to know anything.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Thanks for your very kind review which the staff will be delighted with.


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Overall Experience  Overall Experience 5.0 out of 5

The staff have worked hard through a very difficult time but have remained helpful, caring and cheerful.
FaceTime was a vital link when visiting was not possible - thank you to everyone who made this happen.
Thank you.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Many thanks for taking the time and trouble to review the home which we work hard to maintain as the best home in the locality.
We hard working management and staff team will be delighted with your feedback.


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Overall Experience  Overall Experience 5.0 out of 5

My aunt recently passed away at Cwrt Enfys Care Home having been a resident there for four years. The care she received there made her last years so much easier for her and she was very happy. As a family, we were also so grateful for the way she was treated and cared for and had every confidence
about her safety and happiness. The staff at the home could not have been kinder or more helpful and showed a great deal of love and support for her. My aunt spent most of her years at Enfys Fach where she enjoyed joining in the activities and felt very much at home and well looked after. She had to move to the nursing side of the home as she became a lot more frail - here again, she was very well looked after and her increasing needs for help and nursing were provided with great kindness and love.


I can't thank the staff at the home enough for all they did for my aunt and for making the last four years of her life so much happier than they would otherwise have been.


Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Many thanks for your kind review; we are sorry for the loss of your beloved aunt. The staff team at the home will be informed of your kind words and be grateful for the compliments.


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Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Cwrt Enfys Care Home in the Woodlands EMI unit since June 2019. He is well looked after by kind and caring staff. We are treated like family, all the staff are dedicated, kind, patient and hard working. I wish to thank the activities team for the care and attention
given to my husband. We have regular video calls and I can see my husband is very happy and relaxed in their company. Due to Covid, indoor visits are not regular at the moment, it warms my heart to know that my husband is being entertained so well with arts and crafts, games, music, visits to the sensory room and visits to the garden, cooking and baking and many more activities. The team are very talented and bring a great deal of happiness to the residents.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Thank you so much for your kind review at this difficult time for all care homes, the dedicated staff team will be delighted.


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Overall Experience  Overall Experience 5.0 out of 5

A lovely homely, friendly place. My mother-in-law has settled well with the care she needs, very happy with the care she has. Thank you to all staff and management for your excellent hard work in keeping all the residents safe and well cared for in these exceptional times, thanks to all.

Reply from Bikram Choudhary, Director at Cwrt Enfys Care Home

Many thanks for taking the time to write a very lovely review. The hard-working team will be delighted.


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Current Review Score: 9.1 (9.064)

Overview of Review Score

The Review Score of 9.1 (9.064) out of 10 for Cwrt Enfys Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.559 for Cwrt Enfys Care Home is calculated as follows: ( (95 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 127 Ratings = 4.559

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.505 Points relating to the number of positive Reviews for Cwrt Enfys Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8. 10 Positive Reviews ÷ 19.8 = 0.505

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (6)

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Frequently Asked Questions about Cwrt Enfys Care Home

What types of Care is Cwrt Enfys Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cwrt Enfys Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cwrt Enfys Care Home have?

There are 97 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Cwrt Enfys Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cwrt Enfys Care Home to the centre of Swansea?

13.3 mile(s) as the crow flies, distance by road may be significantly further.