Cwrt Enfys Care Home

Gorof Road, Ystradgynlais, Lower Cwmtwrch, Swansea SA9 1DS
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9.1 56 Reviews
  • Cwrt Enfys Care Home, Swansea
Cwrt Enfys is an open and welcoming care home situated in the beautiful upper Swansea Valley on the outskirts of the village of Ystradgynlais. It is one of 5 premium Silvercrest care homes in South Wales.

The home and its whole team are fully equipped and trained to provide excellence in relationship-centred care for all residents. They continually strive for higher quality in care and lifestyle across a range of residential, nursing and dementia needs.

Cwrt Enfys provides an open door policy for families to ensure transparent and responsible care across its communities while giving residents personalised care.

All admin, care, catering, domestic, lifestyle, maintenance, nursing teams work together to provide a safe and relaxed atmosphere, creating a real sense of community in a family home environment. Residents have ample opportunities to keep mind and body engaged thanks to the dedicated team who provide a wide range of activities.

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Care Provided by Cwrt Enfys Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 99 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Person in charge
  • Lindsey Davies (Home Manager)
  • Admission Criteria
    • NHS, social services and Private
    • Ages 50+
  • Room Information
    • Single Rooms (97)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Cwrt Enfys Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,200 – £1,350
    • Self-Funded Nursing Care £1,240 – £1,400
    • Self-Funded Nursing Dementia Care £1,280 – £1,500

  • All personal and nursing care included as well as all hotel services costs.
    Additional services such as hairdressing and chiropody would carry a small additional charge.
    Top ups are usually required and assessed on an individual basis, please enquire with management.
  • (these prices are only a guideline, please contact Cwrt Enfys Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting available


  • Parking

  • On site parking available


Cwrt Enfys Care Home Reviews (56)

Total of 56, showing 41-56
9.1

Cwrt Enfys Care Home has a Review Score of 9.1 (9.064) out of 10, based on 11 reviews in the last 2 years. Over all time Cwrt Enfys Care Home has 56 reviews.

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  • 12
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Date Published

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Review from L W (Daughter of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted in December 2017. From the first day, I was impressed with the welcome and care she received.
The staff have been very caring. The entertainment has also been first class.

Reply from Sheryl Davies, Operations Director at Cwrt Enfys Care Home

Thank you for your kind review. We at Cwrt Enfys are proud of the care the whole team provides and are very pleased your mother has settled well into her new home, we hope you and the other members of her family continue to enjoy visiting her at Cwrt Enfys.


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Review from T T (Nephew of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the 100th birthday of my aunt recently and was very impressed with the amount of time and effort given by the staff to organise an excellent birthday party for my aunt. This included; letting the Queen's office know and also Welsh Government, decorating her room and a separate room for my
aunt and her relatives, baking a scrumptious birthday cake and providing a tea. Also organising musical entertainment; in all ways an excellent part of their care.

Reply from Bik Choudhary, Director at Cwrt Enfys Care Home

Many thanks for your nice review. The hardworking care and activities teams work seamlessly to integrate meaningful activities into the resident's daily lives. They also love any reason to throw a party which is fun for all the residents, and a 100th Birthday is a fabulous milestone which should be celebrated! The team will be pleased with your feedback.


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Review from Rhiannon B (Sister of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy and satisfied with the care my sister receives at Cwrt Enfys. The carers are wonderful and the nursing staff are second to none. Every query is followed through immediately. I really cannot fault their facility.

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Review from Cheryl F (Daughter of Resident) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When this care home change ownership to Silvercrest Care I had serious reservations about the level of care that my mum would receive. However, having weathered a few setbacks, I now believe that the standard of care, the support of the carers and the activities section has improved quite drastically
for the better! My only concern at present is the number of care workers that are unable to communicate as well as should be expected. Also, I feel that there should be more care workers working the evening shift.

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Review from Elizabeth M (Sister of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely. They are very caring and if there is something trouble them they take the time to reassure them that everything is fine. The food is wonderful with plenty of variety. The staff are wonderful.

Reply from Bik Choudhary, Director at Cwrt Enfys Care Home

Many thanks for your kind review, the team members at the home will be very grateful for your comments. We believe Cwrt Enfys is the best care home in the vicinity and we always strive to improve the care we deliver.


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Review from V H (Niece of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident has been in the home for 8 years, the management, staff, carers all give an excellent service.
Laundry - could be better, clothes going missing or put in another resident's room.
Kitchen staff - always helpful and good variety of meals.

Reply from Bik Choudhary, Director at Cwrt Enfys Care Home

Thank you for taking the time to write your review. Your comments will be passed back to the hard working team in the home, who will be grateful for them and we are taking steps to try and improve laundry allocations in the home.


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Review from Martin T (Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service.
Friendly and helpful and experienced staff. Couldn't ask for better.

Reply from Bik Choudhary, Director at Cwrt Enfys Care Home

Many thanks for your kind review - we are very glad that you are happy with the home and the staff will be delighted for your kind review.


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Review from Denzil J (Brother of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister, aged 90 has been in Cwrt Enfys Care home for 2 years. My brother and myself visit her almost every other day. We find her very happy in her en-suite bedroom or in their communal lounge. She is always very cleanly presented and speaks highly of the food and the variety of menus provided.
She
speaks very well of the courteous and caring staff. We are very satisfied and fortunate to have our sister in such a happy environment.

Reply from Bik Choudhary, Director at Cwrt Enfys Care Home

Thank you very much for your kind review. We always aim to provide the very best levels of care and we are glad that you feel your sister is receiving this. We believe that Cwrt Enfys is the best care home in the area and we are always looking at ways to improve. Your comments will be greatly appreciated by the hard-working team at Cwrt Enfys.


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Review from Nirjanna J (Granddaughter of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nursing staff and the care staff at the home are fantastic. I feel that my grandmother is well cared for. My only concern is since Silvercrest have taken over the home, the carers do not have time to spend with the residents, through no fault of their own.

Reply from Bik Choudhary, Director at Cwrt Enfys Care Home

Many thanks for your kind review, we are glad that you feel grandmother is well cared for. We aim to provide the best possible care in safe and comfortable homely surroundings. Our staff team work very hard to ensure all the resident's needs are met, recently the dependency level of our residents have been increasing, we have placed more professional qualified staff and carers on the communities in the home as a result.


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Review from David B (Son of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good. Always have a good welcome. Mother is happy there.

Reply from Bik Choudhary, Director at Cwrt Enfys Care Home

Many thanks for your kind review, your comments will be greatly appreciated by the hard-working staff team on all the communities at Cwrt Enfys.


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Review from Karen (Daughter of Resident) published on 11 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Cwrt Enfys for just over a month now and I cannot speak highly enough of the care he has received. As we had to move him from his previous home in Sussex due to unforeseen circumstances, we made the decision to bring him closer to us in Wales. He has dementia and we
were very anxious that such a big move would be detrimental to him. However, thanks to the professionalism and support of the Manager of Cwrt Enfys, and the care and kindness of all the staff, the move could not have gone smoother and Dad has settled in far better than I think any of us could have hoped for.
He is treated with the utmost kindness and respect and I leave after each visit knowing he is safe and being looked after. All the staff are very friendly and will do everything they can to help Dad - nothing I have asked for has been too much trouble and they let me know how he is doing and if he needs anything. Moving him to Cwrt Enfys has been the best decision we've made.

Reply from Bik Choudhary, Director at Cwrt Enfys Care Home

Thank you for your kind review. We are very pleased your loved one has settled well into the home. We have some wonderful team members in the home and your comments will be passed onto them. We are always looking at ways to improve the facilities and services we provide, we pride ourself in maintaining high standards across the board.


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Review from Cheryl (Daughter of Resident) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family understand the difficulties of caring or nursing the elderly and infirm and it can be challenging. We found that we as a family didn't feel a welcome visiting our Dad- no one ever took the time to ask how our mum was (in another home) we always had to initiate contact with staff about
dad's well being on the visits. Although at some point we were advised of concerns about dad's inappropriate behaviour we were always told it wasn't a problem, things were ok and medicine prescribed. All the family really didn't like him being there and didn't find it welcoming or friendly. Dad's last days there were distressing in the manner he was 'packed up' to leave, swift and unfeeling- no contact or follow up after he left . Manager unsympathetic and lack of concern. Dad died 14/2/16.

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Review from Beverly J (Wife of Resident) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is a resident at Cwrt Enfys, the carers work efficiently as a team ensuring that each resident is treated with dignity. Their safety is paramount, the care and empathy given to residents from a physical and emotional prospective excels staff always accommodate and give family and loved ones
a welcome and are always at hand to discuss anything about loved ones, ensuring piece of mind. Everyone works as a team at Cwrt Enfys to ensure the highest standard of care is delivered.

Reply from Catrin Fletcher, Operations Director at Cwrt Enfys Care Home

This is a lovely endorsement of the care given by our dedicated team at the home and they will be thrilled to read this. Thank you so much for taking the time to review the home.


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Review from Sandra L (Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very friendly. The food is excellent and good quality. The staff provide a variety of activities which the clients all enjoy. The only negative thing I can report is that I find my bedroom too small.

Reply from Catrin Fletcher, Operations Director at Cwrt Enfys Care Home

We are always pleased when residents and relatives recommend us to others - the staff will be delighted to hear this. And our Award winning chef is such an asset to the home with lots of home made cakes and carefully prepared meals - good to hear that your relative enjoys the food. Thank you


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Review from George L (Husband of Resident) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the level of service this care home provides. I also have noticed a significant improvement recently with the change of management.

Reply from Catrin Fletcher, Operations Director at Cwrt Enfys Care Home

The change of ownership could have been a difficult time but we made every effort to make it as seamless as possible so your comments are very welcome. With the new owner and a new manager in place we are talking to residents and relatives about further improvements. So please contact the manager if you have any suggestions - thank you.


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Review from Tina B (Relative of Resident) published on 12 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in the home always been very welcoming, they meet my mother's needs well. The home is clean, well organised and warm. The food provided is plentiful and appears a good quality. The staff make an effort in entertaining the residents and have regular social events organised monthly.

Reply from Catrin Fletcher, Operatins Dirctor at Cwrt Enfys Care Home

Thank you for the lovely comments which I will pass on to the staff. We are delighted that you are pleased with the care and agree that the social events are greatly enjoyed by the residents. The Male Voice Choir was certainly a hit in December.


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Current Review Score: 9.1 (9.064)

Overview of Review Score

The Review Score of 9.1 (9.064) out of 10 for Cwrt Enfys Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.559 for Cwrt Enfys Care Home is calculated as follows: ( (95 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 127 Ratings = 4.559

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.505 Points relating to the number of positive Reviews for Cwrt Enfys Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 99 registered maximum number of service users is 19.8. 10 Positive Reviews ÷ 19.8 = 0.505

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (6)

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