There is open visiting between 10am and 8pm (covid restrictions permitting)
Mealtimes are protected.
There are 30 parking places on site
The Mountains has a Review Score of 9.1 (9.072) out of 10, based on 7 reviews in the last 2 years. Over all time The Mountains has 37 reviews.
Review from S E (Daughter of Resident) published on 19 November 2024
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Reply from Kane Thomas, Registered Manager at The Mountains
Thank you so much for a lovely review. I will be sure to pass on your kind words to our staff. As always, if you need anything please get in touch and we will be happy to help.
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Review from H B (Daughter of Resident) published on 14 November 2024
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Review from C B (Daughter of Resident) published on 27 September 2024
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Reply from Kane Thomas, Registered Manager at The Mountains
Thank you so much for such a lovely review. I have passed your feedback on to our team, they will be so pleased. As always feel free to get in touch. Kind Regards.
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Review from Jonathan R (Son of Resident) published on 11 September 2024
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Review from Ray M (Brother of Resident) published on 9 July 2024
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Reply from Angela Hooper, Operations Manager at The Mountains
Thank you for your feedback, I will ensure to share your review with the team.
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Review from Joy W (Daughter of Resident) published on 23 November 2023
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Reply from Kane Thomas, Registered Manager at The Mountains
Hi, thank you so much for this beautiful review, it is an absolute pleasure looking after Dad. I will be sure to feed this compliment back to our staff team. As always, if there is ever anything we can do to help please get in touch.
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Review from Ray M (Brother of Resident) published on 21 November 2023
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Reply from Kane Thomas, Registered Manager at The Mountains
Dear Ray,
Thank you so much for your kind words. I will be sure to let the staff know how impressed you are with the care being provided. It is a pleasure to look after your sister. Please let us know if there is anything else we can do for you.
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Review from Alan T (Brother of Resident) published on 30 January 2023
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Reply from Fran Thomas, Registered Manager at The Mountains
Thank you for your kind response, we look forward to welcoming you back in the near future.
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Review from G P (Wife of Resident) published on 14 September 2022
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Reply from Fran Thomas, Registered Manager at The Mountains
Thank you for your lovely review. We do try to ensure our visitors are made as welcome as our residents.
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Review from B T (Husband of Resident) published on 23 November 2020
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Review from Julie E (Daughter of Resident) published on 4 August 2020
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Review from J T (Daughter of Resident) published on 29 July 2020
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Reply from Grant Douglas, Operations Director at The Mountains
Thank you for your review of The Mountains, I will pass this onto the management and staff.
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Review from J C (Daughter of Resident) published on 29 July 2020
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Review from C M (Sister of Resident) published on 29 July 2020
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Review from Joyce B (Partner of Resident) published on 8 July 2020
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Review from Katie R (Granddaughter of Resident) published on 6 July 2020
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Review from Carol H (Sister of Resident) published on 28 February 2020
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Review from A E (Brother-in-law of Resident) published on 28 February 2020
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Review from S S (Daughter of Resident) published on 25 February 2020
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Review from Raymond H (Son of Resident) published on 21 August 2018
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The Review Score of 9.1 (9.072) out of 10 for The Mountains is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.747 for The Mountains is calculated as follows: ( (65 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 83 Ratings = 4.747
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.325 Points relating to the number of positive Reviews for The Mountains is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2. 7 Positive Reviews ÷ 11.2 = 0.625
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Home Manager
Joined: 2023
Experience Professional Manager