The Rhallt Care Home

Salop Road, Welshpool SY21 7DJ
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9.9 88 Reviews
  • The Rhallt Care Home, Welshpool
In a semi-rural location on the outskirts of Welshpool, the Rhallt provides both nursing and dementia nursing care. It is close to local amenities and within easy reach of Shrewsbury, Oswestry and Newtown. Yet a few miles up the road is the beautiful Welsh countryside.

They provide 24-hour nursing and respite care alongside expert care for people with dementia, including in their Memory Lane Community. They also provide care for those with a range of nursing needs.

A team of highly-qualified and dedicated staff really focuses on the individual needs of residents with a tailored care plan for each person. This dedication can be seen throughout the home in cooking, hospitality and organising activities for residents.

The Rhallt welcomes visits to its facilities at any time.

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Care Provided by The Rhallt Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ingrid Simkin (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (91)
    • Single Rooms with ensuite Wet Room (91)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for The Rhallt Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,305
    • Self-Funded Residential Dementia Care from £1,305
    • Self-Funded Nursing Care from £1,305
    • Self-Funded Nursing Dementia Care from £1,305
    • RESPITE Self-Funded Residential Care from £1,305
    • RESPITE Self-Funded Residential Dementia Care from £1,303
    • RESPITE Self-Funded Nursing Care from £1,305
    • RESPITE Self-Funded Nursing Dementia Care from £1,305

  • Fees are subject to assessment.
  • (these prices are only a guideline, please contact The Rhallt Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome. Please contact the home to arrange a tour of the facilities or to visit a loved one residing in the home.


  • Parking

  • Plenty of parking onsite for visitors


The Rhallt Care Home Reviews (88)

Total of 88, showing 21-40
9.9

The Rhallt Care Home has a Review Score of 9.9 (9.863) out of 10, based on 19 reviews in the last 2 years. Over all time The Rhallt Care Home has 88 reviews.

Overall Experience

  • 72
  • 16
  • 0
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Date Published

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Review from Alan V (Son of Resident) published on 30 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is impressed how all the staff remember her name. I'm always impressed by the friendliness of the staff.

Reply from Teresa Lynskey, Regional Manager at The Rhallt Care Home

Thank you for taking the time to write this review for us we really appreciate it, I wonder if there are any specific concerns regarding activities? Please do contact me directly if you think there is anything else we can do to improve that for your mum.


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Review from N G (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for some respite care for my dad after undergoing a triple heart bypass! From start to finish, the service and care was impeccable. We were offered an available room within days of requesting one, which was beautiful and clean. Excellent support was offered in terms of liaising between
the hospital and aftercare. All the staff were both professional and kind; he wanted for nothing throughout his stay! My dad said the support whilst at the home was warm and caring and overall very impressive!! Thanks very much to everyone who cared for my dad!

Reply from Teresa Lynskey, Regional Manager at The Rhallt Care Home

Thank you so much for this lovely review we really do appreciate the time you have taken to do this for us, my team will be delighted.


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Review from A M (Wife of Resident) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is staying in The Rhallt temporarily until Powys Social Services can replace his home care package. He was brought here at very short notice and the home has picked up the pieces of our crisis and facilitated a safe, secure and kind environment until he can get home. All the staff; carers,
nurses and administrators have been amazing in their welcome and support for us both. They have made great efforts to understand his needs and to make him comfortable and are working with him to improve his mobility and enjoyment of life. When he has been unwell they have been quick to contact our own GP and maintain continuity in his medical care. The staff are all kind, considerate and go the extra mile to help.

Reply from Teresa Lynskey, Regional Support Manager at The Rhallt Care Home

Thank you so much for your kind review, we always take feedback seriously and so please do contact me directly if you encounter a concern.


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Review from C W (Daughter-in-law of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience was very reassuring for both our mother and us. Communication has been amazing. We are all very happy with the comfort and cleanliness and friendliness of everyone we have met there.

Reply from Pam Brown, Regional Manager at The Rhallt Care Home

Thank you so much for taking the time to complete this review for us, my team will be delighted with your lovely comments.


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Review from Caroline F (Wife of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only arrived end of July. Still settling in, likes the staff and appears happy.

Reply from Karen Pennell, General Manager at The Rhallt Care Home

Thank you for taking the time to review our service.


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Review from K J (Son of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone was so friendly, kind and caring. Everyone made you feel very welcome and nothing was too much trouble. The communication was excellent. Every time we visited, the atmosphere was always the same; calm, homely and relaxing. It was nice for my Dad and the family that he spent his final weeks
here.

Reply from Karen Pennell, General Manager at The Rhallt Care Home

Thank you so much for taking the time to review us at this difficult time, we really appreciate it.


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Review from Tracey W (Wife of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. So friendly and caring. They look after my husband very well. Couldn't ask for better care.

Reply from Karen Pennell, General Manager at The Rhallt Care Home

Thank you so much for this lovely review, we really do appreciate your kind comments.


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Review from K J (Wife of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at The Rhallt care home for nearly five years. The care he has been given since day one has been excellent. The staff are all caring people, from the top to the bottom, through all grades. Although I have lost my husband to dementia, we have gained a new family at The Rhallt. All
through the pandemic, when I could not visit, they kept in touch with me and updated me on what was going on there. It's a happy home for all residents.

Reply from Karen Pennell, General Manager at The Rhallt Care Home

Thank you for your kind comments. I am delighted that you feel our care and support are excellent.


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Review from S L (Daughter of Resident) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam has a lovely room overlooking the gardens where residents can go and sit out, weather permitting. All staff, from nurses to recreation are very caring and helpful. She can't really participate in activities but staff pop into her room and have a chat and some speak Welsh, which she really likes.
They always have a smile on their faces and call her by her first name, which is nice.

Reply from Karen Pennell, General Manager at The Rhallt Care Home

Thank you so much for your kind words. I will contact you to discuss where you have taken a star or two from us to ascertain your thoughts on what went wrong and how we can improve for you.


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Review from Howard D (Husband of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Rhallt is an exemplar nursing home in all respects. Excellent facilities and the levels of care and dignity shown by staff to their patients are exceptional.

Reply from Karen Pennell, General Manager at The Rhallt Care Home

Thank you so much for your kind review, my team will be delighted.


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Review from L G (Daughter of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just attended the musical evening. Mum's only been at The Rhaly for six days - she was happy, and we enjoys the evening together. Lovely to be invited to events like these - well done to the organisers.

Reply from Louise Corris, Regional Support Manager at The Rhallt Care Home

Thank you so much for the lovely review. I am delighted that you enjoyed the evening, and we look forward to lots more.


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Review from K T (Daughter of Resident) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely, very caring staff who are supportive of mum and us as a family.

Reply from Nicola Davies, General Manager at The Rhallt Care Home

Thank you so much for this lovely review, we really do appreciate it.


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Review from L G (Son of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the Rhallt care home are all fantastic, from the nurses to the support staff. They treat residents with respect and adapt to any personal needs. I would definitely recommend this care home to others.

Reply from Nicola Davies, General Manager at The Rhallt Care Home

Thank you so much for this lovely review, I will share it with my team, who will be delighted.


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Review from Gillian W (Sister of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On my visits, I have found the staff efficient, professional and very friendly. When phoning, they make it so easy to book times etc. During these difficult Covid times they have coped very well. The rooms are beautifully clean and the outlook across the gardens is pleasant. I particularly enjoy seeing
the photos on the social media page. It helps to know about all the interesting activities organised. Thank you, everyone.

Reply from Nicola Davies, General Manager at The Rhallt Care Home

Thank you so much for this lovely review, we really appreciate you taking the time to do this for us.


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Review from Colin W (Son of Resident) published on 29 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After Dad was taken into a care home we were very upset and worried. We did not get to see him a lot because of covid-19, but all staff have been great. From reception to the events team to carers and all the staff. He seems very content. In a difficult situation, everyone always has a smile and calls
me by my first name. Thanks to all the staff.

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Review from Deana F (Daughter of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Rhallt nursing home is a very family-oriented home and the staff have been so caring to my mother and myself. The staff are very hardworking and supportive, the activities staff do try and interact with residents, which is lovely to see. For our family situation, it is still very early days and
it has been a challenging journey but I have always been guided and well supported by management, nurses, carers, reception and other staff too. I can recommend The Rhallt nursing home.

Reply from Nicola Davies, General Manager at The Rhallt Care Home

Thank you so much for your lovely review, we really appreciate it.


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Review from Debbie W (Granddaughter of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't fault the care that our nan is receiving. She always seems happy and contented. The home is clean and fresh whenever we visit.

Reply from Nicola Davies, General Manager at The Rhallt Care Home

Thank you so much for this kind review - it is a pleasure to care for your nan.


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Review from Stephen T (Son of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father hasn't been in the home long, but I have seen a difference in him since he has been here. He's always in clean clothes and is being looked after well. He's washed and shaved. The staff are very friendly.

Reply from Nicola Davies, General Manager at The Rhallt Care Home

Thank you for your kind words, I will share them with the team, who will be delighted.


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Review from A T (Husband of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the home twice a week to see my wife. At all times, I find her nicely washed and in clean clothes. In fact, she looks very nice. The staff I am in contact with are always very helpful, polite and human, which is great. Thank you all.

Reply from Nicola Davies, General Manager at The Rhallt Care Home

Thank you so much for this lovely review, my team will be delighted.


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Review from B R (Husband of Resident) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very lovely care home. Friendly staff are always available to discuss any problems. Good, clean and tidy room. Very pleased with overall care.

Reply from Nicola Davies, General Manager at The Rhallt Care Home

Thank you so much for this lovely review, I will share it with the team.


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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for The Rhallt Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for The Rhallt Care Home is calculated as follows: ( (205 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 227 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Rhallt Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (9)

Ingrid

Ingrid Simkin

Job Title: General Manager

Joined: 2023

Ingrid has been at the Rhallt since January 2023. She qualified as a Registered General Nurse in 2006 and as a Specialist District Nurse in 2014. Having worked in the NHS for 18 years, Ingrid completed her MBA in 2019 and moved into the private sector. Ingrid previously worked at the Rhallt as Deputy Manager and when the General Manager position arose she was keen to return and work with the wonderful team at the Rhallt.


Amy

Amy Talbot

Job Title: Assistant Manager

Joined: 2023

Amy started at the Rhallt in June 2023. At her previous home, Amy headed up a newly commissioned Dementia Unit and has a passion for both Dementia and General Care. With a background in both administration and care, Amy inspires the care team to drive quality and ensure our residents are cared for and living their best lives.


Nicola

Nicola Davies

Job Title: Nurse

Joined: 2019

Nicola, a dedicated Registered General Nurse, has been with The Rhallt for six years. Her extensive experience across diverse care settings makes her an invaluable source of knowledge and support on the floor.


Jo

Jo Marriott

Job Title: Registered Nurse

Joined: 2014

Jo is a Registered Mental Health Nurse who works on the Breidden Unit, our Dementia Floor. Jo has worked at the Rhallt for over 10 years and gives us an invaluable perspective into the management of Dementia and other mental health-related conditions. Jo is hugely passionate about the equity of care and is leading the development of complementary therapy within the home.


Karen

Karen Mann

Job Title: Team Leader

Joined: 2004

Karen leads the care team at Breidden, our Dementia Unit. She has worked at the Rhallt for 20 years and is an award-winning team leader, having scooped the award for ‘Changing the lives of those we care for’ at the Lovett Annual Care Awards in 2023. Karen is our Dementia Champion and is a real advocate for our residents.


Keisha

Keisha Wragg

Job Title: Senior Carer

Joined: 2024

Keisha has recently transferred from an Activities Coordinator role to a Senior Carer role, having been a Carer previously at The Rhallt. She is very popular with our residents and takes pride in going the extra mile no matter what task she takes on.


Lynne

Lynne Conde

Job Title: Registered Nurse

Joined: 2013

Lynne is a Registered General Nurse who has worked at the Rhallt on Breidden Unit for over 10 years. Having worked in a variety of settings during her career, Lynne is a wealth of knowledge on the floor.


Sadie Pickstock and Cristina Poama

Sadie Pickstock and Cristina Poama

Job Title: Registered General Nurses

Joined: 2012

Sadie and Cristina are both Registered General Nurses. Between them, they have over 40 years of service at the Rhallt and are passionate about outstanding patient care in Castell Coch, our General Nursing Unit.


Nicholle

Nicholle Birkett

Job Title: Receptionist

Joined: 2020

Nicholle has worked at the Rhallt for 4 years, she recently transferred from a Senior Care role to Reception where she greets visitors and directs calls to the care floors as well as supporting the administration function within the home.