The Rhallt Care Home

Salop Road, Welshpool SY21 7DJ
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9.9 88 Reviews
  • The Rhallt Care Home, Welshpool
In a semi-rural location on the outskirts of Welshpool, the Rhallt provides both nursing and dementia nursing care. It is close to local amenities and within easy reach of Shrewsbury, Oswestry and Newtown. Yet a few miles up the road is the beautiful Welsh countryside.

They provide 24-hour nursing and respite care alongside expert care for people with dementia, including in their Memory Lane Community. They also provide care for those with a range of nursing needs.

A team of highly-qualified and dedicated staff really focuses on the individual needs of residents with a tailored care plan for each person. This dedication can be seen throughout the home in cooking, hospitality and organising activities for residents.

The Rhallt welcomes visits to its facilities at any time.

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Care Provided by The Rhallt Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ingrid Simkin (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (91)
    • Single Rooms with ensuite Wet Room (91)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for The Rhallt Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,305
    • Self-Funded Residential Dementia Care from £1,305
    • Self-Funded Nursing Care from £1,305
    • Self-Funded Nursing Dementia Care from £1,305
    • RESPITE Self-Funded Residential Care from £1,305
    • RESPITE Self-Funded Residential Dementia Care from £1,303
    • RESPITE Self-Funded Nursing Care from £1,305
    • RESPITE Self-Funded Nursing Dementia Care from £1,305

  • Fees are subject to assessment.
  • (these prices are only a guideline, please contact The Rhallt Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome. Please contact the home to arrange a tour of the facilities or to visit a loved one residing in the home.


  • Parking

  • Plenty of parking onsite for visitors


The Rhallt Care Home Reviews (88)

Total of 88, showing 41-60
9.9

The Rhallt Care Home has a Review Score of 9.9 (9.863) out of 10, based on 19 reviews in the last 2 years. Over all time The Rhallt Care Home has 88 reviews.

Overall Experience

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  • 16
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Date Published

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Review from Ian F (Son of Resident) published on 5 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was Mum's second stay and she was so looking forward to "her holiday". We are pleased to say that her stay this time was no less enjoyable. Mum received first-class attention from people who clearly enjoy their work and want to be there and was delighted to meet other residents. She is a great
conversationalist and feels that her stay at The Rhallt has helped restore some of her confidence and social skills, following the long period of lockdown and serious illness. Being on the ground floor with easy, level access to the dining/communal area and other guests meant that she could get around easily, making good use of her rollator. She loved the food (and choices available) and the bath and cannot speak highly enough of the staff who took care of her. She is already looking forward to her next stay! This gives us reassurances and peace of mind, knowing mum is well looked after and that she is enjoying herself so much while at The Rhallt. Unreservedly recommended.

Reply from Nicola Davies, General Manager at The Rhallt Care Home

Thank you so much for this lovely review, it is a pleasure to care for your mum.


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Review from Kaye D (Daughter of Resident) published on 12 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been in the Rhallt a few weeks now and I cannot praise the staff highly enough. The manager and team have honestly got the residents' best interests at heart. The care and compassion shown is heartwarming. It’s always a tough decision for families choosing a home but I wouldn’t hesitate to recommend
The Rhallt. The facilities and activities are excellent and they really do treat our loved ones as one of their own. Looking at the daily menus you’d think you were in a posh hotel. Nothing is too much trouble to make sure the residents are happy. Even Dad said ‘they can’t do enough for him. He’s not the easiest to deal with at times but I’ve seen for myself how caring, patient and kind the staff are. Thank you all. The manager and team - you really are incredible.

Reply from Nicola Davies, General Manager at The Rhallt Care Home

Thank you so much for this lovely review, I will share it with my team.


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Review from T H (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Rhallt for the past two years. She was in other local care homes for nearly three years prior to this. She suffers with dementia. This is by far the most wonderful and comfortable home she has stayed in. The cleanliness and facilities are second to none, but what really makes
this home is the brilliant and caring staff. Thank you.

Reply from Nicola Davies, General Manager at The Rhallt Care Home

Many thanks for your fabulous review and kind words, it is greatly appreciated.


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Review from Helen O (Sister of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home to everyone if they needed to go into one.
Everyone has been helpful and kind and caring to me and my brother.

Reply from Nicola Davies, General Manager at The Rhallt Care Home

Many thanks, Helen, for your kind comments. It is a pleasure to be able to look after your brother.


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Review from J B (Daughter of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the staff for their dedication. My mom has been here since September 2020, and the care she has received has been far more than I could ever have expected.

Reply from Nicola Davies, General Manager at The Rhallt Care Home

Many thanks for your lovely review and your kind comments. It is truly our pleasure to look after your Mum; she is a delight.


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Review from Julie W (Friend of Resident) published on 20 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited The Rhallt Nursing Home I was extremely impressed by the home itself which was immaculate. All staff appeared to be very friendly and clients appeared very happy in their home environment too. Looking at the photographs there are lots of activities with interaction from both staff and
clients. What a lovely atmosphere when you walk through the home.

Reply from Nicola Davies, General Manager at The Rhallt Care Home

Many thanks, Julie for your kind comments. All comments are acknowledged and passed on to the whole team. We are very pleased that you had a pleasant visit and look forward to seeing you again.


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Review from A W (Daughter of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had excellent care since being at The Rhallt. The staff are welcoming, supportive and caring. They have supported face time calls i.e difficult Covid-19 pandemic, outside pod visits and now indoor visitations. I find the facebook photographs a benefit in seeing various activities that
happen. My mother always looked well looked after all times.

Reply from Nicola Davies, General Manager at The Rhallt Care Home

Many thanks for your kind comments and positive feedback. It is greatly appreciated. We look forward to seeing you again very soon. Kind regards.


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Review from Jennie R (Daughter-in-law of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always found staff friendly and helpful.
Any issues are resolved quickly.

Reply from Nicola Davies, General Manager at The Rhallt Care Home

Many thanks for your kind comments and your positive feedback. Please do not hesitate to come to us if you have any concerns you may have. We look forward to seeing you again very soon. Kind regards.


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Review from A H (Partner of Resident) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not fault the care that is given to my partner by all members of the staff where my partner has been a resident of the Rhallt for the last number of years. They have always shown the greatest of compassion for her and tended to her every need.

Reply from Nicola Davies, General Manager at The Rhallt Care Home

Many thanks for your kind comments and your positive feedback. It has been so lovely welcoming you back into the home and we all, as a team, look forward to seeing you again soon. Kindest Regards.


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Review from W W (Daughter of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff genuinely care about the residents, often going the extra mile. Management cannot be faulted, working in what has been an extreme year. I feel overall support from head office could be better - finding on staff numbers improved and less emphasis on corporate facilities such as reception and
corridors when carpets and rooms are in need of attention.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Many thanks for taking the time to leave a review; I will be sure to highlight your recommendations. Kind regards from all the team at Rhallt.


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Review from Lani R (Daughter of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a wonderful place! I was amazed by the standard of care and commitment that all the care workers have. It is clean, spacious and airy with lovely light private rooms and toilets with good solid furnishings. The residents and their families are treated with respect, tenderness and are all great
communicators. Every effort is made to keep the residents interested, alert, stimulated, happy and it pays off. When I called in to see my mum, and I asked her about Barchester The Rhallt Care Home she said 'Best place ever.' This was clear to see as she is treated not as a resident but as a valued person! If you have to be in a care home or one of your dear ones has reached that stage in life that we all so dread, then Barchester The Rhallt Care Home is as good as it gets! I can't even begin to thank the staff enough; the standard of care exceeded all expectations!

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Many thanks for your positive comments; all feedback is greatly received. Kind regards from all the Team at Rhallt.


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Review from Jennifer W (Daughter of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Blown away with the immaculate spring planting and well-maintained gardens, whilst waiting for the results of my lateral flow test. They match the equally colourful Easter displays on the windows. The residents and activities team must have been equally busy! Love being welcomed back to visit my extended
family. Thank you all at Barchester The Rhallt Care Home.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Many thanks for your positive comments; all feedback is greatly received. Kind regards from all the Team Rhallt.


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Review from Diane M (Niece of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful even in these terrible Covid times. Whenever I phone, they are more than happy to help with the concerns I have. My aunty looks so much better for all the care and attention she has. Many thanks to all the staff; I can now sleep again at night knowing she is safe and being well
looked after.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Many thanks for taking the time to send us a review; I am pleased that your visit went well despite the current restrictions; it was lovely to welcome you back. Kind regards from all the team.


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Review from Linda C (Son of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently passed away aged 103. He had been a resident of The Rhallt Care Home, Welshpool for the last 7 years. I cannot praise the staff and carers enough for the care they gave Dad. Always keeping me informed on a regular basis as and when anything arose that I needed to be informed about.
Prior to Covid when visiting was on a normal basis, I was always impressed by the way staff treated and respected all the residents. The family cannot thank them enough.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Thank you so much for taking the time to leave a review, It was a pleasure to care for dad. All feedback is gratefully received. Kind Regards Sharon and the team at The Rhallt


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Review from Caroline W (Daughter of Resident) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In this trying time, the staff at The Rhallt have gone above and beyond looking after my Mum. They have kept us up to date with all the new policies as they come in from the government. They were very quick to get the pod up when it was allowed so we could visit mum. They keep us well informed about
mum's health and ring us straight away if there is a problem of any kind. Couldn't have found a better place for mum to be looked after.

Reply from Activities Rhallt, Activities co-ordinator at The Rhallt Care Home

Thank you, Caroline, for your kind comments. It is a pleasure looking after Mum and we hope to see both you and Dad very soon. Take care and stay safe The Rhallt Team


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Review from Dawn R (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Rhallt is a special place filled with special staff that treat the residents like family, sadly both my mother and father were both residents, my father only for a short time but they made his last days special, my mother now lives there and is so incredibly happy, they couldn't look after her better.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Thank you for taking the time to write a review, all feedback is greatly appreciated. I will share this with the Rhallt team. Kind Regards Sharon


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Review from Corinn E (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident last year in the Rhallt and from day one the staff were so helpful and caring. I cannot say how much especially during lockdown this meant to us. When nearing her last days the care and consideration given were second to none.
Nothing was too much trouble for both Mum and us as her
relatives.
Please express our heartfelt thank you to the Rhallt Staff, for making such a difficult time just a bit easier all round.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Thank you for taking the time to give us a review, all feedback is greatly appreciated. We will ensure that this feedback is shared with the team. Kind regards Sharon


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Review from Henry W (Son of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Staff in this care home are so hardworking! During this pandemic, I have been kept informed of my mothers care needs, her wishes and everything about her daily life as we cant visit. Video calls are always offered and the staff really go that extra mile to make my mother happy.
My mother reports
to me about the good food and the kindness of the staff towards her. We as a family can’t fault this care home.
Thank you very much for taking such good care of mum! We really appreciate it. You are all HEROES!

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Thank you for taking the time to write us a review, I will ensure that this information is shared with the team. All feedback is greatly appreciated - kind regards Sharon


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Review from J J (Brother of Resident) published on 12 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother entered The Rhallt Care Home from his home where he had lived on his own most of his life. We were worried that he worried that he wouldn't be able to settle in as the Covid virus was preventing us from seeing him regularly. The time we did see him, the staff were very friendly and genuinely
caring towards him as he was quite a stubborn character, they let him use the phone to talk to us whenever he wanted. It looks a very friendly, clean, spacious home. I would go there myself.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Many thanks for taking the time to review us, all feedback is gratefully received. Kind regards, Sharon Herbert


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Review from Ann J (Daughter-in-law of Resident) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother in law was transferred to The Rhallt mid COVID lockdown. It has been lovely to see how settled my mother in law looked during a recent "garden visit" and how happy she was there especially not mentioning once that she wanted to go home. The Manager and all the staff have been so supportive
and cheerful and kept us updated during the difficult times of restricted visiting. It is also lovely to be able to follow the activities that the residents are participating in on social media.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Dear Ann
Many thanks for taking the time to leave a review for us, I am so pleased to note that you are able to follow the residents day to day activities, which gives you peace of mind of what is on offer here at The Rhallt. We look forward to meeting you again soon. Kind regards Sharon


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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for The Rhallt Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for The Rhallt Care Home is calculated as follows: ( (205 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 227 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Rhallt Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (9)

Ingrid

Ingrid Simkin

Job Title: General Manager

Joined: 2023

Ingrid has been at the Rhallt since January 2023. She qualified as a Registered General Nurse in 2006 and as a Specialist District Nurse in 2014. Having worked in the NHS for 18 years, Ingrid completed her MBA in 2019 and moved into the private sector. Ingrid previously worked at the Rhallt as Deputy Manager and when the General Manager position arose she was keen to return and work with the wonderful team at the Rhallt.


Amy

Amy Talbot

Job Title: Assistant Manager

Joined: 2023

Amy started at the Rhallt in June 2023. At her previous home, Amy headed up a newly commissioned Dementia Unit and has a passion for both Dementia and General Care. With a background in both administration and care, Amy inspires the care team to drive quality and ensure our residents are cared for and living their best lives.


Nicola

Nicola Davies

Job Title: Nurse

Joined: 2019

Nicola, a dedicated Registered General Nurse, has been with The Rhallt for six years. Her extensive experience across diverse care settings makes her an invaluable source of knowledge and support on the floor.


Jo

Jo Marriott

Job Title: Registered Nurse

Joined: 2014

Jo is a Registered Mental Health Nurse who works on the Breidden Unit, our Dementia Floor. Jo has worked at the Rhallt for over 10 years and gives us an invaluable perspective into the management of Dementia and other mental health-related conditions. Jo is hugely passionate about the equity of care and is leading the development of complementary therapy within the home.


Karen

Karen Mann

Job Title: Team Leader

Joined: 2004

Karen leads the care team at Breidden, our Dementia Unit. She has worked at the Rhallt for 20 years and is an award-winning team leader, having scooped the award for ‘Changing the lives of those we care for’ at the Lovett Annual Care Awards in 2023. Karen is our Dementia Champion and is a real advocate for our residents.


Keisha

Keisha Wragg

Job Title: Senior Carer

Joined: 2024

Keisha has recently transferred from an Activities Coordinator role to a Senior Carer role, having been a Carer previously at The Rhallt. She is very popular with our residents and takes pride in going the extra mile no matter what task she takes on.


Lynne

Lynne Conde

Job Title: Registered Nurse

Joined: 2013

Lynne is a Registered General Nurse who has worked at the Rhallt on Breidden Unit for over 10 years. Having worked in a variety of settings during her career, Lynne is a wealth of knowledge on the floor.


Sadie Pickstock and Cristina Poama

Sadie Pickstock and Cristina Poama

Job Title: Registered General Nurses

Joined: 2012

Sadie and Cristina are both Registered General Nurses. Between them, they have over 40 years of service at the Rhallt and are passionate about outstanding patient care in Castell Coch, our General Nursing Unit.


Nicholle

Nicholle Birkett

Job Title: Receptionist

Joined: 2020

Nicholle has worked at the Rhallt for 4 years, she recently transferred from a Senior Care role to Reception where she greets visitors and directs calls to the care floors as well as supporting the administration function within the home.