The Rhallt Care Home

Salop Road, Welshpool SY21 7DJ
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9.9 88 Reviews
  • The Rhallt Care Home, Welshpool
In a semi-rural location on the outskirts of Welshpool, the Rhallt provides both nursing and dementia nursing care. It is close to local amenities and within easy reach of Shrewsbury, Oswestry and Newtown. Yet a few miles up the road is the beautiful Welsh countryside.

They provide 24-hour nursing and respite care alongside expert care for people with dementia, including in their Memory Lane Community. They also provide care for those with a range of nursing needs.

A team of highly-qualified and dedicated staff really focuses on the individual needs of residents with a tailored care plan for each person. This dedication can be seen throughout the home in cooking, hospitality and organising activities for residents.

The Rhallt welcomes visits to its facilities at any time.

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Care Provided by The Rhallt Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 91 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ingrid Simkin (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (91)
    • Single Rooms with ensuite Wet Room (91)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for The Rhallt Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,305
    • Self-Funded Residential Dementia Care from £1,305
    • Self-Funded Nursing Care from £1,305
    • Self-Funded Nursing Dementia Care from £1,305
    • RESPITE Self-Funded Residential Care from £1,305
    • RESPITE Self-Funded Residential Dementia Care from £1,303
    • RESPITE Self-Funded Nursing Care from £1,305
    • RESPITE Self-Funded Nursing Dementia Care from £1,305

  • Fees are subject to assessment.
  • (these prices are only a guideline, please contact The Rhallt Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome. Please contact the home to arrange a tour of the facilities or to visit a loved one residing in the home.


  • Parking

  • Plenty of parking onsite for visitors


The Rhallt Care Home Reviews (88)

Total of 88, showing 61-80
9.9

The Rhallt Care Home has a Review Score of 9.9 (9.863) out of 10, based on 19 reviews in the last 2 years. Over all time The Rhallt Care Home has 88 reviews.

Overall Experience

  • 72
  • 16
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Date Published

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Review from J B (Daughter of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with care home is fantastic. Nurses and staff give their all. They look after both my parents and give them full care and support. Food and cleanliness is fantastic. Highly recommended.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Thank you for taking the time to send in a review, all feedback is gratefully received.


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Review from E P (Niece of Resident) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are always friendly and helpful. Any queries have always been answered and followed through. So, overall, I am satisfied with the care of my aunt.

Reply from Samantha Fawcett, Customer Relationship Manager at The Rhallt Care Home

Thank you very much for your wonderful review of the staff and manager here at The Rhallt. I will ensure the team get to see your comments in appreciation of their work and overall care of your aunt.


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Review from Peter Y (Son of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In the area, The Rhallt is definitely the best option for frail elderly nursing care. The facilities and building provide a good environment, and the communal areas are well provisioned. The staff are well led and work to the home's requirements.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Many thanks for your review, all feedback is gratefully received.


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Review from Linda O (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had been in The Rhallt for over two years before her death in December 2019. I can honestly say she was looked after very well, especially towards the end of her life. There were little things that maybe I didn't always agree with but found if I spoke to a member of staff or the nurse in charge,
very often led the issue was resolved very quickly. The only negative point I have, three weeks before my mother passed away there was an outbreak of S&D and her unit was closed to visitors for nearly one week. Had I been able to visit, I would have seen my mother was quite poorly and advised them to seek medical advice. In my opinion, more should be done to stop outbreaks of S&D so loved ones can be visited all the time.

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Review from W R (Son of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother received excellent care at Rhallt. She was only there a short time in which she was well looked after. We found the staff to be very friendly and helpful. The staff went to great lengths on Christmas Day to make my mother and her family feel comfortable and welcome.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Many thanks for taking the time to review us - all feedback is gratefully received.


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Review from S F (Niece of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rhallt House filled my Aunt's last months with such joy. The staff were so caring and not rushed, (although they had many, many tasks to do they always had time to listen and chat). The fun activities were excellent e.g. Punpkin faces, fish and chip supper, parties and more. Team leaders were exceptional.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Thank you for taking the time to leave us a review, all feedback is gratefully received. It was a pleasure to be of assistance at a time of need.


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Review from W G (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose Rhallt Home for my father initially for respite care in the summer, which went well for Dad. After Dad's health declined we accepted we could no longer keep him safe at home. He moved into Rhallt Home and settled quickly and well. His lovely room soon became his new home. The staff were kind,
courteous and caring. The food was good with plenty of little treats. Sadly Dad's health suddenly deteriorated, but the level of care he received continued to be exceptionally high. The staff supported us as a whole family during and after his death. We will always be grateful.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Many thanks for taking the time to place a review, all feedback is greatly received. It was a pleasure to be of assistance in a time of need.


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Review from D J (Grandson of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent dignified care from committed individuals. The manager is one in a million and a real credit to Barchester. From the minute we walked through the door we were shown compassion and respect. The 24-hour visiting give peace of mind and flexibility. My grandmother is shown excellent care and respect.
I can't rate highly enough.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Thank you for your positive review, it is a pleasure to provide the care and attention required by your relative and family at a time of need.


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Review from Shirley R (Wife of Resident) published on 13 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my husband was given was excellent, the food was very good, the management was excellent and the staff were all very caring. I would hope to stay there when I need to.
The staff are very professional too.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

It was a pleasure to be of assistance in a time of need. Thank you for your positive review, all feedback is greatly received.


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Review from W R (Son of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly mum was in The Rhallt for a shorter period than we anticipated after fighting a long battle with cancer. The manager and all the staff went way above and beyond what was expected, treated mum with so much love, care and dignity and dealt with intrusive relatives with great tact and diplomacy.
We are so grateful they made her last few days comfortable.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Thank you for your review, all feedback is gratefully received. It was a pleasure to provide care to mum and also you as a family.


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Review from Sivadhara S (Daughter of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since our mother has been in The Rhallt, I can only say how caring, loving and helpful everyone has been. It is a pleasure to come in and visit. Good atmosphere.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Thank you for taking the time to undertake a review, all feedback is gratefully received.


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Review from Jen J (Daughter of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my Dad was only in The Rhallt for a short time. The care he received was excellent in all stages. He thought it was a 5-star hotel and the staff were all wonderful. The atmosphere in there is great and I would highly recommend this home to anyone who asks me in the future.

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Review from Ann J (Daughter of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here for over one month, she was in a care home previously but the care she is having here is fantastic. The staff are all very kind and caring, always telephone with any changes that are happening in mum's health plan, and also have rung me as I was upset leaving one night. Tremendous
care for all concerned.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Thank you for taking the time to review us, always a pleasure to be able to provide for our residents.


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Review from Christine H (Daughter of Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, excellent communication. Nothing was ever too much trouble and treated mom with respect and dignity right to the end of her life.
Although her stay was short was loved by all members of staff. The manager is excellent!!
The manager and staff made us feel part of one big family and
we were all caring for Mom as if she was in her own home.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Thank you so much for taking the time to review us, it was a pleasure to be part of caring for mum and you all as a family.


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Review from J L (Son of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional on the initial look at the home. All the staff are friendly and informative, the manager explained everything during the assessment. During the stay was always kept informed and able to have private conversations if needed. Any problems during days or nights we were always kept informed.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Thank you for taking the time for completing the review, all feedback is gratefully received.


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Review from Kathy M (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff all treat Mum with great respect at all times. They are friendly and cheerful and always seem to coax a smile from her, even when she gets anxious. She is always well monitored as she is at risk of falls and feels safe and comfortable here.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Thank you very much for your positive feedback, we are pleased to hear that you are overall satisfied with your relatives care.


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Review from Rhian D (Daughter of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been resident at The Rhallt for over 5 years and the care and love she has received during that time has been wonderful.
Also, the support and professionalism shown by the staff towards me and my family has been much appreciated.

Reply from Sharon Herbert, General Manager at The Rhallt Care Home

Thank you for your lovely comments, all feedback is gratefully received.


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Review from Jean C (Daughter of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is 94 has dementia and is unable to walk or bear her own weight. I am my mother's unpaid carer. Without mum's 'Respite Rhallt Holidays', I would not be in the fortunate position of mum living at home with me after my husband died. Before his death, he had been the unpaid carer for my mother,
his father and his aunt while I was out at work!
Barchester The Rhallt Care Home is our lifeline, our support. Thank you to all the staff.

Reply from Roderick Ferguson, General Manager at The Rhallt Care Home

Thank you for your kind words. We very much enjoy caring for your Mother during her holidays with us.


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Review from David J (Husband of Resident) published on 4 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife (who has Alzheimer's) was transferred from hospital and has been a resident at The Rhallt since the end of October 2017. I was very apprehensive as to whether she would settle into her new residence I need not have worried. The staff made her feel welcome and they treated her with respect. At
first, her room seemed to be a bit soulless but it was soon made more cheerful with many family photographs adhering to the walls and with her Lifeboat teddy bear and Paddington Bear.
The food at meal times has always been good and varied when I have visited, which I do every week.
Activities are provided but my wife does not participate in them, but she walks miles up and down the corridors which seems to keep her fit.
The Rhallt has recently undergone a refurbishment programme which has brightened up the home with new carpets and furniture.
There has been a number of changes in staff and management during the last years but things seem to be OK.

Reply from Sherri Sargent, Manager at The Rhallt Care Home

Thank you for taking the time to review.


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Review from Meryl A (Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stay at The Rhallt has been great. It is like home from home. The food is very tasty and the kitchen is always willing to cook something I fancy. The activities staff are great fun. Very busy and always book my favourite singer. The carers are my friends all very kind and hard working. If I couldn't
be at home The Rhallt is where I would choose to be.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for The Rhallt Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for The Rhallt Care Home is calculated as follows: ( (205 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 227 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Rhallt Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 91 registered maximum number of service users is 18.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (9)

Ingrid

Ingrid Simkin

Job Title: General Manager

Joined: 2023

Ingrid has been at the Rhallt since January 2023. She qualified as a Registered General Nurse in 2006 and as a Specialist District Nurse in 2014. Having worked in the NHS for 18 years, Ingrid completed her MBA in 2019 and moved into the private sector. Ingrid previously worked at the Rhallt as Deputy Manager and when the General Manager position arose she was keen to return and work with the wonderful team at the Rhallt.


Amy

Amy Talbot

Job Title: Assistant Manager

Joined: 2023

Amy started at the Rhallt in June 2023. At her previous home, Amy headed up a newly commissioned Dementia Unit and has a passion for both Dementia and General Care. With a background in both administration and care, Amy inspires the care team to drive quality and ensure our residents are cared for and living their best lives.


Nicola

Nicola Davies

Job Title: Nurse

Joined: 2019

Nicola, a dedicated Registered General Nurse, has been with The Rhallt for six years. Her extensive experience across diverse care settings makes her an invaluable source of knowledge and support on the floor.


Jo

Jo Marriott

Job Title: Registered Nurse

Joined: 2014

Jo is a Registered Mental Health Nurse who works on the Breidden Unit, our Dementia Floor. Jo has worked at the Rhallt for over 10 years and gives us an invaluable perspective into the management of Dementia and other mental health-related conditions. Jo is hugely passionate about the equity of care and is leading the development of complementary therapy within the home.


Karen

Karen Mann

Job Title: Team Leader

Joined: 2004

Karen leads the care team at Breidden, our Dementia Unit. She has worked at the Rhallt for 20 years and is an award-winning team leader, having scooped the award for ‘Changing the lives of those we care for’ at the Lovett Annual Care Awards in 2023. Karen is our Dementia Champion and is a real advocate for our residents.


Keisha

Keisha Wragg

Job Title: Senior Carer

Joined: 2024

Keisha has recently transferred from an Activities Coordinator role to a Senior Carer role, having been a Carer previously at The Rhallt. She is very popular with our residents and takes pride in going the extra mile no matter what task she takes on.


Lynne

Lynne Conde

Job Title: Registered Nurse

Joined: 2013

Lynne is a Registered General Nurse who has worked at the Rhallt on Breidden Unit for over 10 years. Having worked in a variety of settings during her career, Lynne is a wealth of knowledge on the floor.


Sadie Pickstock and Cristina Poama

Sadie Pickstock and Cristina Poama

Job Title: Registered General Nurses

Joined: 2012

Sadie and Cristina are both Registered General Nurses. Between them, they have over 40 years of service at the Rhallt and are passionate about outstanding patient care in Castell Coch, our General Nursing Unit.


Nicholle

Nicholle Birkett

Job Title: Receptionist

Joined: 2020

Nicholle has worked at the Rhallt for 4 years, she recently transferred from a Senior Care role to Reception where she greets visitors and directs calls to the care floors as well as supporting the administration function within the home.