Queen's House Reviews (5)
Queen's House has a Review Score of 8.4 (8.393) out of 10, based on 2 reviews in the last 2 years. Over all time Queen's House has 5 reviews.
Review from Graham H (Son of Resident) published on 11 December 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Steven Bailey, Executive Assistant at Queen's House
Thank you for the lovely feedback, it means a great deal.
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Review from J B (Brother of Resident) published on 7 December 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Steven Bailey, Executive Assistant at Queen's House
Thank you for your feedback, it means a great deal. We are also delighted that your sister has settled in so well!
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Review from Ian A (Son of Resident) published on 28 February 2023
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Overall Experience
5.0 out of 5
Reply from Karen Ballard, Registered Manager at Queen's House
Thank you for the lovely feedback, we have shared this with our teams and it means a great deal to us all.
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Review from Angus A (Son of Resident) published on 28 February 2023
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Overall Experience
5.0 out of 5
Reply from Karen Ballard, Registered Manager at Queen's House
Thank you for the lovely feedback, we have shared this with our teams and means a great deal to all of us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L R (Daughter of Resident) published on 12 August 2022
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Overall Experience
5.0 out of 5
Regular updates given on her care, and I can speak to anyone if I need to.
Very good communication over Covid, and I was able to visit Mum for the majority of the time, Newsletters are very useful.
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Care / Support
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Treated with Dignity
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Value for Money
Overview of Review Score
The Review Score of 8.4 (8.393) out of 10 for Queen's House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.955 for Queen's House is calculated as follows: ( (21 Excellents x 5) + (1 Goods x 4) ) ÷ 22 Ratings = 4.955
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.438 Points relating to the number of positive Reviews for Queen's House is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 2 Positive Reviews ÷ 6.4 = 0.313
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.