Riverside Healthcare Centre

Bridge Street, Selkirk TD7 5BU
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7.8 2 Reviews
  • Riverside Healthcare Centre, Selkirk
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Care Provided by Riverside Healthcare Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Tracy Bell (Manager)
  • Admission Criteria
    • Ages 42+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (4)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for Riverside Healthcare Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,100 – £1,500
    • Self-Funded Nursing Dementia Care £1,100 – £1,500
  • (these prices are only a guideline, please contact Riverside Healthcare Centre to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
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Riverside Healthcare Centre Reviews (2)

7.8

Riverside Healthcare Centre has a Review Score of 7.8 (7.778) out of 10, based on 1 reviews in the last 2 years. Over all time Riverside Healthcare Centre has 2 reviews.

Overall Experience

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Date Published

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Review from Stuart R (Grandson of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my grandparents spent their final months here. I found that the care they received was thoroughly appropriate to their situation. The staff were always courteous and respectful. And whenever my grandparents had visitors everyone remarked on how content they appeared there.
The staff have a tough
job but I personally think they are trying to make every resident's time there as enjoyable as it can be. My grandmother used to write in her letters to me about the quality of the food she was eating.
Appreciate the care and service they provided.

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Treated with Dignity

Food & Drink

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Review from Agnes W (Wife of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Over the two years my husband was resident, I was dissatisfied on many occasions with his level of care. In 2019 and again in 2020, I found I had no other option than to complain to the Care Inspectorate. After an investigation by them, complaints were justified and upheld.

Reply from Arthur McLean, Director at Riverside Healthcare Centre

The reviewer was always unhappy their partner needed the support of a care home. We worked hard to meet their expectations. We admired their relentless drive to achieve the best outcome for their partner and hold us to account. We agree we were not perfect, and we apologise for not always finding it easy to meet their expectations. This experience led to serious self-examination and the scrutiny of the Care Inspectorate. Although elements of the complaint were not upheld and some were upheld in part, we and the Care Inspectorate identified areas where we could or should have done better and improvements were made. Many were specific to the reviewer's partner's situation and all were implemented at the time in 2019 and 2020.


Considering the the time we spent reviewing and adjusting our procedures to meet the concerns raised by the reviewer, we are disappointed their review fails to recognise our efforts and does not acknowledge any goodwill or diligence on the part of the Home.


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Current Review Score: 7.8 (7.778)

Overview of Review Score

The Review Score of 7.8 (7.778) out of 10 for Riverside Healthcare Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for Riverside Healthcare Centre is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.111 Points relating to the number of positive Reviews for Riverside Healthcare Centre is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 1 Positive Reviews ÷ 9 = 0.111

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 27 Nov 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Riverside Healthcare Centre

What types of Care is Riverside Healthcare Centre registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Riverside Healthcare Centre provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Riverside Healthcare Centre have?

There are 37 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Riverside Healthcare Centre?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Riverside Healthcare Centre to the centre of Selkirk?

0.5 mile(s) as the crow flies, distance by road may be significantly further.