Whim Hall Care Centre

Whim Estate, Lamancha, West Linton EH46 7BD
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8.3 19 Reviews
  • Whim Hall Care Centre, West Linton
Whim Hall Care Centre is an 18th Century Manor House that was built by the Duke of Argyll and is set amidst 20 acres of striking country woodland in the Scottish Borders.

The care home has two separate units. Tweed Unit meets the needs of 22 elderly residents with dementia and Whim is a residential unit.

The introduction of themed corridors and 'doll therapy' aids the sensory stimulation of those residents in Tweed Unit, with the focus of Whim Unit being its self-contained flats to help residents develop their own life skills in a safe and sociable environment.

Highly trained staff at Whim Hall are committed to delivering care which is tailored to each individual resident's needs.

Whim Hall has its own culinary team and healthy meals with locally-sourced ingredients are prepared for residents on a daily basis.

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Care Provided by Whim Hall Care Centre

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lorna Gordon (Home Manager)
  • Admission Criteria
    • NHS, SW, Private
    • Ages 55+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1993
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Whim Hall Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,393 – £1,393
    • Self-Funded Residential Dementia Care £1,438 – £1,438
  • (these prices are only a guideline, please contact Whim Hall Care Centre to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting welcomed any time out with meal times.


  • Parking

  • Car park is on your Left as you approach the building. Alternative parking is available by driving round the Pond at the front of Whim Hall parking to the right.


Whim Hall Care Centre Reviews (19)

8.3

Whim Hall Care Centre has a Review Score of 8.3 (8.254) out of 10, based on 6 reviews in the last 2 years. Over all time Whim Hall Care Centre has 19 reviews.

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Review from Lorna M (Daughter-in-law of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Whim Hall for 2 years now and the treatment she receives is excellent. The staff are all very caring, patient and professional. They quickly deal with any queries I have. Her care is fantastic, I would recommend this care home to anyone who requires care for their loved
one.
They have a great partnership with the GP's and treatment has been quick when GP has been needed.
A fabulous team - keep up the excellent care.

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Review from Carolyne G (Daughter of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Whim Hall since January 2023. I am pleased to say the standard of care my mum has received is excellent. The staff, including the manager, go above and beyond what's expected of them. I have personally experienced this. I got married last year and the manager assisted my
mum to my wedding on her day off.

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Review from Malcolm M (Son of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere in the home is always positive, happy and supportive. My mother likes the activities, particularly the parties! Whenever I see my mother she reports that she is happy and enjoying herself, and I enjoy my visits. I always leave with a smile on my face. The staff are obviously motivated
to maintain the positive and supportive environment and work hard at doing so.

Reply from Lorna Gordon, manager at Whim Hall Care Centre

Thank you so much for your positive review, it is always good for moral knowing we are making a difference.


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Review from Sarah D (Daughter-in-law of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I’m ashamed that Whim Hall is still receiving more people to live there. It lacks direction from the management, the knowledge to simply care for a person with dignity and compassion. My father-in-law was stripped of his dignity and the will to live. We had no choice but to removed him from there,
but sadly he has died since. Whim Hall is a disgrace.

Reply from Stephanie Brookes-Kent, Recruiter Manager at Whim Hall Care Centre

We are sorry to hear about your dissatisfaction with the care that we provided and the loss of your loved one.
We understand the importance of dignity and respect in caring for our residents, and we take any concerns regarding this matter very seriously. We always investigate any shortcomings in our service, and welcome the Care Inspectorate into our home to ensure that we are always meeting their guidelines. Further to this, we carry out extensive internal auditing to ensure that we are maintaining our standards at all times. All of our staff in our homes receive training in how to treat and care for our residents during their stay with us.
We will take on board your feedback and are actively examining our training and values to reinforce the significance of dignified care and to prevent similar experiences in the future.
If you would like to reach out and contact me, Tracy Atkins, Chief Operating Officer, directly to discuss this in further detail, please contact our head office.


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Review from P B (Niece of Resident) published on 5 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don’t know where to begin, Whim Hall has been and was my uncle's home for the last months of his life, his intentions were always to go home as he was only a resident awaiting a package of care. The staff went the extra mile for him and also myself on a number of occasions. My uncle shall we say was
a character and was set in his ways, he was immaculate on every occasion I visited and I add my visits were never booked so no prep was ever done for me coming, his room was always immaculate. I want to say a huge thanks to two ladies in particular, the compassion you showed I will never forget.

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Review from K S (Son of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy to see our Dad is being well looked after at Whim Hall. The care home is well-maintained, clean and tidy and the team are friendly and caring.
The manager and her great team are always available to speak to us about our Dad and they take a genuine interest in his wellbeing.
Our Dad has
come on leaps and bounds since taking up residence at Whim Hall and has started eating well again, as well as taking regular exercise.
As such he appears much happier and more like his old self. We are very pleased with the move.

Reply from Susan Gibson, manager at Whim Hall Care Centre

Thank you very much for your kind comments. At Whim Hall we are delighted and honoured to care for your Dad.


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Review from Allan M (Son of Resident) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum arrived in Whim Hall in November 2022. She seems content and well looked after. I know she can be awful at times, but staff take it in their stride and smile.

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Review from I S (Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the most wonderful Christmas ever in my lifetime. We were made to feel special individually. I enjoyed my Christmas dinner, we were given too much to eat. The entertainment was first class, including a visit from Father Christmas and our families were invited too. The care and attention are first
class, nothing is too much trouble. I feel truly blessed to have been given a place here to end my life.

Reply from Susan Gibson, manager at Whim Hall Care Centre

Thank you for your lovely comments. We hope you very much enjoy your stay with us.


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Review from Janet T (Respite Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very well looked after her and if I did not have a home with a husband in it, I would be more than happy to remain here.

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Review from Patricia T (Daughter of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were anxious about my mum having to move to a care home due to no care being available. Our worries have been alleviated at Whim Hall Care Centre. My mum (and our whole family) have been welcomed warmly by all staff at the Care Centre. We are always included in social events here and can visit at
times that suit us. My mum eats well here and is well cared for. She enjoys group/craft activities and regular entertainment. Whim Hall is a home away from home. My mum's room is comfortable and peaceful.

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Review from R G (Daughter of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only a resident for a short time before she returned to a facility nearer home.
We found all staff to be kind and caring. Everyone kept us well-informed on her care. Thank you to all members of staff for their excellent care.

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Review from Alison G (Relative of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whim Hall Care Centre is an excellent care home with a very professional and caring manager and staff. The home's facilities are warm and inviting. The staff and her accommodation could not be faulted in any way. The entertainment provided is very good too and this is important for the residents. A
highly recommended care home.

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Review from G S (Son of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted in May 2022. Nice, comfortable room with a good view, clean and good facilities. The staff are very welcoming, informative and approachable at any time.

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Review from Stella S (Sister of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has settled into Whim Hall very well, with the care and patience of all staff. His room is kept very clean and food is always well presented. I am always kept informed and updated on all his care. All staff is very cheerful and helpful.

Reply from Susan Gibson, manager at Whim Hall Care Centre

Thank you for your kind words. Thank you for entrusting Whim Hall to care for your brother.


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Review from I K (Daughter of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only a resident in Whim Hall for eight weeks before she passed away very peacefully in July 2022. During her short time there, Mum was very settled and happy and always well cared for. During her final two weeks, when Mum became very ill, the manager, right down to domestic staff, was exceptional.
I would like to thank all members of staff at Whim Hall for making Mum's time there a happy time.

Reply from Susan Gibson, Manager at Whim Hall Care Centre

Thank you for your kind words and thank you for entrusting Whim Hall to care for your mother.


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Review from Peter S (Son of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff really look after my mother; they treat her with a great deal of care and respect. There is great interaction, and her room and ensuite are bright and airy. I would wholeheartedly recommend the home to anyone who had to make the decision to put a loved one into residential care.

Reply from Susan Gibson, manager at Whim Hall Care Centre

Thank you for your kind words and for entrusting Whim Hall to care for your mother.


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Review from C P (Daughter of Resident) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mum received was excellent. All staff were kind and caring and nothing was ever any trouble. Attention was given to all the little details that make a difference. During Mum's final days, the care given to her family was above and beyond their role. First class care, I can't praise
the staff, all staff, enough.

Reply from Susan Gibson, Manager at Whim Hall Care Centre

Thank you for your kind words. Thank you for entrusting Whim Hall to care for your Mother.


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Review from Avril D (Daughter of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only in Whim Hall for eight weeks and received five-star treatment the whole time. She was very happy and settled there. During her last five days, my sisters and I stayed with her and I can only praise every member of staff for the care and attention, not only my mum received but my sisters
and me too! Every member of staff went way above the call of duty to make sure we had everything we needed during Mum's final hours. I will be forever grateful.

Reply from Susan Gibson, Manager at Whim Hall Care Centre

Thank you for your kind words and thank you for entrusting Whim Hall Care Centre to care for your mother.


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Review from William F (Husband of Resident) published on 20 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whim Hall Care Home, in my opinion, is of very high standard. My wife has been a resident there for two years and I have had very little to complain of. Unfortunately, there is nothing my wife can do for herself, so, therefore, she is reliant on the staff to see to all of her needs. The staff are confident
in what they do and are most gentle with all of the residents who are disabled. I know that a year or two back Whim Hall did not have a very good reputation, but, as in life there are changes and Whim Hall is one of them. I have no doubt there will be faults, but if you hard enough you will find faults anywhere. I judge Whim Hall by the way my wife is treated, and I certainly have no complaints about that.

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Current Review Score: 8.3 (8.254)

Overview of Review Score

The Review Score of 8.3 (8.254) out of 10 for Whim Hall Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.186 for Whim Hall Care Centre is calculated as follows: ( (50 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 70 Ratings = 4.186

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.068 Points relating to the number of positive Reviews for Whim Hall Care Centre is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 5 Positive Reviews ÷ 8.8 = 0.568

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 Jul 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

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Lorna Gordon

Job Title: Home manager

Joined: 2021

Lorna is our home manager at Whim Hall. Lorna is passionate about giving the very best care to the residents at Whim Hall.


Frequently Asked Questions about Whim Hall Care Centre

What types of Care is Whim Hall Care Centre registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whim Hall Care Centre provide?

Palliative Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Whim Hall Care Centre have?

There are 38 Single Rooms.

What are the Facilities & Services at Whim Hall Care Centre?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Whim Hall Care Centre to the centre of West Linton?

3.6 mile(s) as the crow flies, distance by road may be significantly further.