The care is top quality, the staff are all so friendly and care deeply for the service users.
L A (Sister of Resident)
they are respectful, kind and always get him involved in activities
D K (Granddaughter of Resident)
he really is in the best possible place, thank you!
D K (Granddaughter of Resident)
Hillview Court has a Review Score of 9.6 (9.595) out of 10, based on 11 reviews in the last 2 years. Over all time Hillview Court has 27 reviews.
Review from N S (Wife of Resident) published on 10 March 2025
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Reply from Home Manager, Home Manager at Hillview Court
Thank you so much for your wonderful feedback, and your lovely comments about our team and the care they provide. We really are a big family here at Hillview Court and it's lovely to hear that you've felt that way too. We really appreciate your trust in our team and we're so glad that you feel assured that your husband is getting the level of care and attention that he deserves. Regarding The Happiness Programme, we're currently monitoring the benefits and will continue to review any additional resources we may need in the future. Thank you again for your feedback!
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Review from L A (Sister of Resident) published on 17 May 2024
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Reply from Home Manager, Home Manager at Hillview Court
Many thanks for taking the time to leave us a review and for your lovely comments about our home and team at Hillview Court. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Alison K (Daughter of Resident) published on 13 March 2024
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Reply from Home Manager, Home Manager at Hillview Court
Thank you, for your review of Hillview Court where your dad is cared for. We really appreciate all the positive feedback, across all areas of his care. We are committed to delivering outstanding care for each of our residents. We hope you can visit again soon, warm wishes from all the team at Hillview.
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Review from D K (Granddaughter of Resident) published on 12 March 2024
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Reply from Home Manager, Home Manager at Hillview Court
Many thanks for taking the time to leave us a review of Hillview Court and for your words of appreciation. We are pleased to hear your grandad enjoys the activities. Your wonderful feedback about the home and those that care for him will be shared with everyone in the team.
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Review from S M (Friend of Resident) published on 7 March 2024
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Reply from Home Manager, Home Manager at Hillview Court
Thank you for your review of Hillview Court where your friend is cared for. We would like to thank you for your feedback which is very much appreciated. Individual care of our residents is of utmost importance to us. The team will be delighted to hear your feedback.
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Review from T T (Resident) assisted by family/friend published on 7 March 2024
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Reply from Home Manager, Home Manager at Hillview Court
Many thanks for taking the time to leave us a review and for your lovely words about our home, the care, the facilities, as well as our team at Hillview Court. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with everyone in the team.
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Review from Jacqueline G (Sister of Resident) published on 1 March 2024
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Reply from Home Manager at Hillview Court
Thank you for your review of Hillview Court where your sister is cared for. We would like to thank you for your words of kindness which are very much appreciated. Individual care of our residents is of utmost importance to us. The team will be delighted to hear your feedback.
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Review from Margaret M (Friend of Resident) published on 26 June 2023
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Reply from Home Manager, Home Manager at Hillview Court
Margaret, many thanks for your positive review. It’s lovely to hear your feedback on how our residents are so contented and happy. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Liz L (Daughter of Resident) published on 27 March 2023
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Reply from Home Manager, Home Manager at Hillview Court
We are so pleased to read your wonderful comments about the care your father receives. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from F B (Wife of Resident) published on 27 March 2023
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Reply from Home Manager, Home Manager at Hillview Court
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your husband is receiving such great care at Hillview Court and enjoying the gardens. I will pass on your kind comments to the whole team.
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Review from Gillian D (Daughter of Resident) published on 27 March 2023
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Reply from Home Manager, Home Manager at Hillview Court
Thank you for your kind words and recognition of the team at Hillview Court. Your father is a joy to care for. Your comments will be passed on to the team.
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Review from Tony T (Husband of Resident) published on 16 March 2023
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Reply from Home Manager, Home Manager at Hillview Court
Tony, we would like to thank you for your words of kindness which are very much appreciated. Your wife is a pleasure to care for. All comments will be passed on to the team and thank you again for the review.
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Review from Elizabeth F (Daughter of Resident) published on 17 February 2023
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Reply from Home Manager, Home Manager at Hillview Court
Elizabeth, thank you so much for taking the time to leave us such a wonderful review! Your dad is a pleasure to care for and we are thrilled that he is part of our Hillview Court family. The care and services we deliver as a team to our residents and families are extremely important to us. I will pass on your kind comments to the whole team.
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Review from L M (Sister of Resident) published on 19 January 2023
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Reply from Home Manager, Home Manager at Hillview Court
Thank you for your lovely comments. The care and services we deliver as a team to our residents and families is extremely important to us and we are so pleased to hear that your brother sees Hillview Court as his home. Your feedback will be shared with the team.
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Review from John C (Father of Resident) published on 8 August 2022
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Reply from Home Manager, Home Manager at Hillview Court
Thank you John for taking the time to leave us such a wonderful review. We are so pleased to read your lovely comments about the care your son is receiving and your kind words and recognition of the team at Hillview Court. Your feedback will be shared with the whole team.
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Review from Margaret K (Sister of Resident) published on 3 May 2022
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Reply from Home Manager, Home Manager at Hillview Court
Thank you for your lovely comments, Margaret; I will pass these on to the team. We look forward to seeing you again soon.
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Review from Ivan W (Son of Resident) published on 29 July 2019
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Review from Cardine C (Sister of Resident) published on 20 June 2019
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Review from Ann B (Sister-in-law of Resident) published on 14 January 2019
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Review from William I (Brother of Resident) published on 5 October 2018
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The Review Score of 9.6 (9.595) out of 10 for Hillview Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.595 for Hillview Court is calculated as follows: ( (82 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 131 Ratings = 4.595
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hillview Court is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Oct 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Since qualifying as a nurse in 2014, I have supported the region within the support team for Scotland, as well as working for two of our care homes. I joined Hillview Court in 2015, before becoming Deputy Home Manager at Marchglen in 2016. I then returned to Hillview Court in 2021 as Home Manager.
As Home Manager I enjoy the fact that every day is different. I find it very rewarding, to see our residents enjoy a good quality of life. I enjoy the problem-solving and overall running of the service and have an excellent team here to support that.
It is my responsibility to ensure that our residents receive the best care possible, that they are listened to and that their needs are met. It is also really important that my staff are supported in their role to assist our residents.
My biggest achievement has been obtaining my degree in nursing whilst having my son and raising him. Closely followed by becoming the Home Manager at Hillview Court.
I know and love the local area having been here for over 20 years. The scenery is amazing, with views over the hills and wonderful country walks to go on. In my spare time, I like to travel, especially around Scotland, as well as camping and photography – mainly landscapes on my travels. I also love spending time with my son, in particular trips to the cinema.