The care is top quality, the staff are all so friendly and care deeply for the service users.
L A (Sister of Resident)
they are respectful, kind and always get him involved in activities
D K (Granddaughter of Resident)
he really is in the best possible place, thank you!
D K (Granddaughter of Resident)
Hillview Court has a Review Score of 9.6 (9.595) out of 10, based on 11 reviews in the last 2 years. Over all time Hillview Court has 27 reviews.
Review from M T (Wife of Resident) published on 23 August 2018
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Review from Ann A (Sister of Resident) published on 18 July 2018
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Review from Douglas P (Son of Resident) published on 19 June 2018
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Review from Susan S (Daughter of Resident) published on 30 October 2017
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Review from Lorna T (Daughter of Resident) published on 20 March 2017
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Review from Karen W (Daughter of Resident) published on 6 March 2017
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Review from Aileen S (Daughter of Resident) published on 27 June 2016
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The Review Score of 9.6 (9.595) out of 10 for Hillview Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.595 for Hillview Court is calculated as follows: ( (82 Excellents x 5) + (45 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 131 Ratings = 4.595
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Hillview Court is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Oct 2024
How well do we support people's wellbeing? |
Good
(4) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Good
(4) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Since qualifying as a nurse in 2014, I have supported the region within the support team for Scotland, as well as working for two of our care homes. I joined Hillview Court in 2015, before becoming Deputy Home Manager at Marchglen in 2016. I then returned to Hillview Court in 2021 as Home Manager.
As Home Manager I enjoy the fact that every day is different. I find it very rewarding, to see our residents enjoy a good quality of life. I enjoy the problem-solving and overall running of the service and have an excellent team here to support that.
It is my responsibility to ensure that our residents receive the best care possible, that they are listened to and that their needs are met. It is also really important that my staff are supported in their role to assist our residents.
My biggest achievement has been obtaining my degree in nursing whilst having my son and raising him. Closely followed by becoming the Home Manager at Hillview Court.
I know and love the local area having been here for over 20 years. The scenery is amazing, with views over the hills and wonderful country walks to go on. In my spare time, I like to travel, especially around Scotland, as well as camping and photography – mainly landscapes on my travels. I also love spending time with my son, in particular trips to the cinema.