The Orchard Care Home

Lychgate Road, Tullibody, Alloa FK10 2RQ
Submit a Review
9.7 99 Reviews
  • The Orchard Care Home, Alloa
At The Orchard Care Home, situated in the attractive town of Tullibody, the team supports older people to lead their best lives with personalised nursing and nursing dementia care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, spacious gardens and cinema. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

The catering team at The Orchard understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at The Orchard likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at The Orchard, the team encourages residents to take an active role in the Tullibody community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at The Orchard.

Show The Orchard Care Home on the Map

Care Provided by The Orchard Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nicole Bradgate (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Orchard Care Home Reviews (99)

Total of 99, showing 21-40
9.7

The Orchard Care Home has a Review Score of 9.7 (9.656) out of 10, based on 15 reviews in the last 2 years. Over all time The Orchard Care Home has 99 reviews.

Overall Experience

  • 65
  • 30
  • 3
  • 1
  • 0

Date Published

99
0
5
15
84

Review from T P (Brother of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very professional care centre, showing care and compassion in the most trying times imaginable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie A (Granddaughter of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really friendly. They make you feel welcome and nothing is too much trouble. The review is good to have every six months to see how you feel and how the person is doing in the home. It is also good that they keep in touch if she needs anything. It puts your mind at ease that they are well
looked after and everyone seems happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth E (Wife of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in the care home for six months now. My family and I find the management and staff excellent. Hopefully, my husband's room will get freshened up soon.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at The Orchard Care Home

Thank you for your kind words regarding the staff and management. With respect to your Husband’s room, we would be happy to discuss his favourite colours with you in order that we can plan to redecorate it for him.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Norma G (Friend of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had three very dear friends who have gone to live at The Orchard care home and every time I have visited, I have been so impressed with the home. The staff are so kind and caring, they go out of their way to help. They also have a great rapport with the releatives. I would recommend it to anybody
- it is so clean and fresh.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy B (Niece of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful staff. Clean and lovely surroundings.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth T (Regular Volunteer) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good experience. Well organised.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T M (Regular Volunteer) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This care home was well organised to carry out lateral flow tests, check vaccination certificates etc. and the residents were all ready for us. It was the first reminiscence session for two years, so a bit of re-thinking was needed for the changed circumstances.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Wife of Resident) published on 5 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mostly excellent carers in Ambrie Unit. Girls do amazing work! The care given to my husband is extraordinary on a daily basis. Better communication from management to the family would be better.

Reply from Julie Caygill, Hospital Liaison Team Administrator at The Orchard Care Home

Thank you very much for your fantastic feedback regarding the care provided to your husband, we will pass this on to the team, I am sorry that you feel there could be better communication from the Management Team. We have an open-door policy at The Orchard Care Home so please feel free to speak to the Home Manager during your visits to the home. We also have regular relatives meetings which are advertised in the home and we would welcome your participation in these.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola H (Friend of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a friend in the Orchard Care Home last week. I was most impressed with the lovely atmosphere in the home. The entrance hall is so bright and welcoming. The room where I met my friend was very comfortable with a lovely view of the garden. The manager and staff were all very helpful, friendly
and efficient. All Covid tests were done in a professional manner. Residents had just been to their first church service for a long time. How lovely it was to hear everyone singing. I look forward to my next visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela M (Daughter of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was recently admitted to the home to allow us to have a holiday. She had just been discharged from hospital following a fractured hip. She is very set in her ways and it was important that the home supported her with her routines. They did this while promoting her independence which was needed
for her return to her own home. Mum tells everyone how well she was treated and how good the staff were. As a family, we can’t thank them enough!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy M (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Poor quality meals, certainly not a nutritional diet. Very concerning that this has come from a nutritionist at head office. If there are no improvements, I will escalate these concerns. I was so appalled by these meals that a took a picture of them. I would appreciate feedback on how this matter will
be rectified. This appears to be a cost-cutting exercise, poor quality meals and more profit, not benefitting the care and nutrition of the clients at the Orchard. I have been in healthcare for well over twenty years and never been so appalled by the nutrition of vulnerable adults.

Reply from Julie Caygill, Hospital Liaison Team Administrator at The Orchard Care Home

We are very sorry to hear of your concerns regarding the quality of food provided. We are aware that you had discussions with the Home Manager regarding this situation and plans were put in place to look at sourcing products from alternative suppliers and also reviewing menu offerings for your mother. For residents on modified texture diets, it can sometimes be difficult to give as wide a choice as we would like as some foods are not able to be textured to the correct consistency. Our menus are developed by our in house nutritionist and Hotel Services team to ensure that the meals contain appropriate calories / protein etc. We are sorry that you were not satisfied with the menu offerings but we can assure you that your concerns were listened to and acted upon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Wife of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied. Husband getting lots of care and attention. All his needs seen to. Lovely room and gardens in front. Staff couldn't do enough for him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael M (Son of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly, professional and caring. The rooms are tidy and well kept. Mum is always happy and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Samantha T (Daughter-in-law of Resident) published on 2 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Orchard have worked selflessly and tirelessly throughout the coronavirus pandemic to care for my father-in-law and all the other residents. They have been there for him when we weren't able to be there, and we have always felt he was in safe hands. The staff at The Orchard are highly
skilled, caring and kind. The group's mantra is 'kindness', this is something you'll find plenty of at The Orchard!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S N (Daughter-in-law of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is very happy and settled at The Orchard. The staff are excellent - attentive to all his needs and care requirements. My father-in-law enjoys the chat with the staff too. He likes to go to various activities and had a great time at the football match. As a family, we are more than happy
with The Orchard as a whole - we can relax knowing he is safe and settled.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Sister of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident here for not quite two weeks. He has settled much better than we expected and the staff have already formed a friendship with him which is caring and supportive. The atmosphere in the home is pleasant and relaxed and residents are treated with dignity and as individuals.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C H (Son of Resident) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed with the way management and staff managed my mother's condition and presenting behaviour. The home environment sometimes presented as somewhat chaotic and noisy, however, overall I am very pleased and felt content that she was being looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Isabel H (Daughter of Resident) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very pleased and approachable. The food was excellent as were facilities. The care and compassion and dignity given to my dad in his final days was excellent. I would highly recommend this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane H (Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from George I (Husband of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very detailed review with no problems being highlighted.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.656)

Overview of Review Score

The Review Score of 9.7 (9.656) out of 10 for The Orchard Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.656 for The Orchard Care Home is calculated as follows: ( (123 Excellents x 5) + (52 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 180 Ratings = 4.656

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Orchard Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 12 Sep 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet