The Orchard Care Home

Lychgate Road, Tullibody, Alloa FK10 2RQ
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9.7 99 Reviews
  • The Orchard Care Home, Alloa
At The Orchard Care Home, situated in the attractive town of Tullibody, the team supports older people to lead their best lives with personalised nursing and nursing dementia care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, spacious gardens and cinema. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

The catering team at The Orchard understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at The Orchard likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at The Orchard, the team encourages residents to take an active role in the Tullibody community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at The Orchard.

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Care Provided by The Orchard Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nicole Bradgate (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Orchard Care Home Reviews (99)

Total of 99, showing 41-60
9.7

The Orchard Care Home has a Review Score of 9.7 (9.656) out of 10, based on 15 reviews in the last 2 years. Over all time The Orchard Care Home has 99 reviews.

Overall Experience

  • 65
  • 30
  • 3
  • 1
  • 0

Date Published

99
0
5
15
84

Review from Samuel P (Regular Volunteer) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think there could be more staff available, there are no staff when we are doing our church services, just in case some problem arises. There seems to be enough staff doing the canteen, but staff are available if needed. It could have an air freshener at the door entrance.

Reply from Claire Hurworth, Care Line Manager at The Orchard Care Home

Thank you for giving us valuable feedback and we are sorry that you have found staff to be unavailable during church services and will remind them of the need to be available at all times. We will also review the need for an air freshener.


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Review from D B (Regular Volunteer) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff seem very caring and the atmosphere is good. I have visited various care homes and your standards are higher than most. The home seems well run and residents and their families seem happy.

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Review from Diane P (Regular Volunteer) published on 3 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Come to visit from the church - pastoral care. I always find that the staff are helpful and patient.

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Review from Alister A (Son of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are all extremely pleased with the standards of the home. It is like a home from home for my father with all his ageing disabilities and the care and attention he has received is exemplary. I would just say a big 'well done' to all the staff from the whole family.

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Review from Ann R (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff - most staff are very caring, always professional and respect residents' dignity. Some staff, in particular, go the extra mile, build a good rapport with my mother.


Need more care taken to ensure that new staff have all the necessary training.


Overall we have been very pleased with the high

level of care she has received over the last ten years.

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Review from Graham M (Son of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum passed away a few weeks ago at The Orchard in Tillibody. During the time Mum was with you the staff were outstanding in all ways. The care and love they showed her was second to none. It was not Mum's most happiest time of her life as she did not really want to be ain a care/nursing home, but
for myself and family we always were happy that she was safe.

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Review from Kier W (Grandson of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's good to see my grandad happy again!
Putting our grandad into The Orchard Care Home has been the best thing for him. The positive interaction with the friendly staff and other residents has bought him out of his shell. The change in him is incredible and I can't thank your staff enough for helping
bring back his confidence.

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Review from Michael M (Cousin of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful in setting everything up from doctors to dentists. Would be better if the rooms had showers. Don't know about the activities as yet as only just arrived. Will have a better idea of everything later.

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Review from Hugh M (Resident) assisted by family/friend published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff friendly. Can't really say much as only been here for 3 days. Food excellent, rooms clean and tidy.

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Review from Lesley M (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Home recent refurb overdue but gardens (inside) could be better I.e No gravel/uneven surfaces for walking on.

Reply from Clare Sheehan, Careline Advisor at The Orchard Care Home

Thank you for your comments, at HC-One we continually strive to provide the highest standard of kind care to our residents and we recognise the importance of providing relaxing, enjoyable and accessible outdoor spaces for residents, families and visitors. As you are aware the internal refurbishment of the home has been ongoing for some time and we have also updated the front gardens. We are currently liaising with our property services department and our director of memory care services in designing a courtyard garden that is suitable for everyone to enjoy. We will be holding gardening group meetings so that residents, relatives and visitors to the home can have an input as to how they would like the garden to look and offer suggestions, we hope that you will come along and participate in the meetings.


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Review from T A (Son of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Father's needs and care needs met.
Good staff interaction with service/user/family members.
Food and liquid intake monitored with choice given menu/tea coffee.
Activities/outings encouraged services.
Health and hygiene needs met.
Reporting of health service user, communicated to next of kin/POA.
Nutritional
needs met.

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Review from Linda R (Daughter of Resident) published on 3 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Each visit to see my father is a pleasure.
Dad is so well cared for, he is clean, content and settled.
The staff are so kind, I feel like we leave dad not in a home but with family. A lot of the skills dad had lost before coming here he has regained.
Thank you from the bottom of our hearts.

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Review from S R (Sister-in-law of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is very helpful, kind and caring towards my brother-in-law.

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Review from Phillipa R (Granddaughter of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Grandad has moved in he has regained so many skills he lost whilst in hospital and this is all thanks to the fantastic work of the care team and nurses. The staff could not be more accommodating and lovely and no request is too much to ask. I was so sad to see Grandad go to a care home but I think
this is the happiest I've seen him since he got dementia. Thank you Orchard Care.

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Review from James W (Son of Resident) published on 7 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Orchard has become a haven for Mum, a place of safety and security. The staff are amazing at all levels and I cannot thank them enough for bringing a new lease of life to my mum.

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Review from Mary C (Sister of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is well cared for in Orchard Care Home. Always happy when I visit and never complains about anything. He tells me he likes the food very much and likes his room. I am happy that his care is excellent and that he is in a safe environment.

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Review from Archie P (Son of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at The Orchard Care Centre have cared for mum for a number of years now. She will be 95 years old this year and is lasting well as a resident with the care she receives.


She appears happy and content with her current situation and also healthy. Her accommodation is clean and tidy. She appears

to be 'at home' here. The staff are all local ladies and are extremely caring towards all residents.

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Review from D M (Son of Resident) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff have been excellent, friendly, attentive, diligent and always have a smile/sense of humour.
My father's care was to very high standard and I know my father was safe. My mother and family felt comforted knowing my father was being cared for and made safe.

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Review from Linda (Daughter-in-law of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly experience and approachable staff felt able to ask questions and freely visit at any times. Having never visited a home before I didn't know what to expect, however, the staff put me at ease and made my experience easier than I expected. My mother in law seemed happy and well cared for.

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Review from Thomas M (Son of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received in this home was beyond reproach, the staff were most excellent, friendly, welcoming, professional and above all else, caring. They were very familiar with and aware of his needs, his condition, what he could do and what he needed help with. When it came to time for palliative
care, I and my family could not have asked for more. He was extremely well looked after in a dignified and caring manner, as were his family. At the very end, he was treated to a 'brilliant' laying out and room arrangement.

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Current Review Score: 9.7 (9.656)

Overview of Review Score

The Review Score of 9.7 (9.656) out of 10 for The Orchard Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.656 for The Orchard Care Home is calculated as follows: ( (123 Excellents x 5) + (52 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 180 Ratings = 4.656

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Orchard Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 12 Sep 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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