The Orchard Care Home

Lychgate Road, Tullibody, Alloa FK10 2RQ
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9.7 99 Reviews
  • The Orchard Care Home, Alloa
At The Orchard Care Home, situated in the attractive town of Tullibody, the team supports older people to lead their best lives with personalised nursing and nursing dementia care.

The lovely home offers many facilities for residents to enjoy such as on-site hair salon, spacious gardens and cinema. The enhanced wellbeing programme allows residents to pursue hobbies and interests whilst learning new skills.

The catering team at The Orchard understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors. The home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at The Orchard likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at The Orchard, the team encourages residents to take an active role in the Tullibody community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at The Orchard.

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Care Provided by The Orchard Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nicole Bradgate (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (58)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

The Orchard Care Home Reviews (99)

Total of 99, showing 61-80
9.7

The Orchard Care Home has a Review Score of 9.7 (9.656) out of 10, based on 15 reviews in the last 2 years. Over all time The Orchard Care Home has 99 reviews.

Overall Experience

  • 65
  • 30
  • 3
  • 1
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Date Published

99
0
5
15
84

Review from S H (Resident) assisted by family/friend published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am new to the home and think I am getting excellent care. My husband is made very welcome when he visits and everyone knows his name.

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Review from Kirsteen M (Daughter of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care my mother has received over the last 8 years. Staff group excellent, as is communication between them and myself. My mother feels very well cared for and valued and this provides much-needed peace of mind for our family.

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Review from Charles H (Husband of Resident) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at the home are extremely professional and have made my wife and I most welcome. My wife has improved in mobility and her wellbeing since being here.

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Review from Sandra L (Cousin of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was pleased with my cousin's review - she seems to be settling down now. I feel she is being well cared for so I can relax knowing she is in the right place. The entertainment is excellent and she loves it. I know I can speak to any of the staff if I need to. On the whole, things seem to be working
out alright.

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Review from Fiona J (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the way staff processed my mother's admission to the care home. They have tried to accommodate her wishes and have made my father feel very welcome, supporting him as much as my mother.
Mum has a lovely room and have been socialising and enjoying the entertainment laid on as
she wishes.

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Review from L S (Granddaughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am extremely happy with the care my grandfather receives. He has vascular dementia and also struggles with the pain of neuralgia in his face. All staff are very understanding of his conditions and treat him with respect and dignity at all times. I visit regularly and have always found him to be comfortable
and well dressed etc. I have also had meals with him and thoroughly enjoyed them. He speaks highly of the food and is always offered more than one option. Any minor queries we do have as a family are dealt with very quickly and effectively.

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Review from Thomas H (Husband of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was happy with the treatment my father received during his stay at the home, so when my wife became ill with dementia, I was happy to put her in there. The staff and managaress are very professional in the way they handle her and the process of her being admitted was excellent. I would strongly recommend
The Orchard care home because of their professional and caring attitude.

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Review from Sheena O (Daughter of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pros:
Nursing staff, 24-hour staff, socialisation, outings, own room/bathroom, open visiting, approachable staff, acting on issues in a timely manner, proactive staff keeping an eye on my Dad's ever-changing health, good communication and atmosphere.


Cons:


Carpets - continence issues, unhygienic

smell of urine in the hallway despite the best efforts of the staff. Residents' dignity is compromised. Family forum meeting - was told senior management opposed to the removal of carpets in hallways. Senior management should be available at family forums.


1 page profile incomplete after a week of arrival


No bath or shower in 5 days - getting to know him approach takes far too long.


Clothing issues - missing or wearing someone else's (with failing sight he's unable to see what is not his).


Reply from Clare Sheehan, Care Advisor at The Orchard Care Home

Thank you for your review, we value all feedback which helps us to improve our service where required. At HC-One Ltd and The Orchard Care Centre we pride ourselves on delivering the kindest person-centred care. Moving from one care setting to another can be emotionally challenging for all parties involved therefore our approach is to ease the Resident into the care home environment at a pace they are comfortable with. Our Residents are able to voice their opinions and feelings and feel confident that the staff will listen and respect their wishes whilst having the Residents health and wellbeing at the forefront of care delivery. In order to maintain a homely atmosphere in the Home, carpets are preferred to vinyl and staff try their utmost to keep on top of odours and this is reviewed throughout the day. Senior staff attend relative, Resident and staff meetings when possible and feedback can be given instantly by completing the Have Your Say Feedback tablet which is located in the reception area. All submissions from this are disseminated to the wider team for action as appropriate.


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Review from A S (Daughter of Resident) published on 24 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been here for 7 weeks but has settled in very well, is happy and very well cared for.

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Review from J C (Daughter of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father unfortunately only had less than three weeks in The Orchard. In this short time my mother and I were impressed with the overall feel and atmosphere of the home.


My dad passed away while in the home and I cannot express enough how professional, kind and caring all the staff were to all

the family and when my dad passed they treated him with such dignity and respect. We will never forget the care we received.

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Review from Graham D (Son of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in during May 2016. At that time she was very frail and had lost a lot of weight. From the moment she moved in we realised that she was going to be well looked after.
Nothing was too much trouble and she started gaining weight.
She loved her time at the Orchard and we got a year with
her. We wouldn't have if she'd stayed at home.
I can't praise the carers highly enough.

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Review from M F (Daughter of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

From the start, Dad was treated with dignity. His opinion mattered and if he did not want to do something, he was never forced. Staff were always polite and courteous towards him and us, the family. If he was having a meal or cuppa, we were always offered one, making him feel he was 'at home'.


From

cleaning staff to management and nothing was too much trouble no matter how busy they were. If we found something wrong, they were quick to rectify it.

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Review from Fiona C (Daughter of Resident) published on 26 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was well looked after by The Orchard Care Centre staff. Large clean bedroom with comfortable bed and garden view. Good selection and quality of food. Entertainment was also good.

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Review from James (Jimmy) S (Son of Resident) published on 11 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad entered The Orchard Care Centre in Alloa in Feb 2017. He was treated with the utmost respect and allowed to settle in at his own pace. I could not have asked for better treatment from all staff. From cleaners , carers, nurses and management, at all times. Nothing was too much for the staff,
even down to surprise cuddles and wee dances in his room when dad felt low. They cheered him up and made me very welcome when I went for visits. Right up to his final hours of life dad was a person, not an item, to all staff at The Orchard once again thank you all. A great bunch and a credit to your profession. Even letting me take my dog in to see all residents not only my dad.
Thanks from me and Wee bandit.

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Review from Carol Ann L (Daughter of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel really content and happy now my Dad is in The Orchard. At first (day 1), I felt nervous for my Dad and couldn't settle, but phoning staff, they reassured me my Dad was fine and settled. Staff are all friendly and make me feel as if I am visiting my Dad in his own home, even get a cuppa.

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Review from C M (Wife of Resident) published on 24 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found management and staff very helpful and patient towards both the patients and their relatives.

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Review from K G (Resident) assisted by family/friend published on 21 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed my stay, would recommend this care centre. The staff were fantastic and couldn't do enough to help.

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Review from Alistair M (Son of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful, listen and act on any feedback. Several family and friends of mum have visited and been impressed by The Orchard and standard of care. We chose it after careful consideration of the alternatives and are very happy with our choice.

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Review from Sandra C (Daughter of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in amazingly, mainly due to the care and attention been given to her.

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Review from Sybil C (Daughter of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received excellent care in The Orchard throughout her stay, The staff gave the highest level of care, support and kindness with great professionalism. My mother enjoyed the many activities entertainments etc that were provided by the facility organised by activities coordinator. Towards the
end of my mother's life, she was treated with such support, care and dignity. The staff also gave me the same level of support care and dignity. The staff also gave me the dame level of support care, love and companionship during the last difficult weeks. I would not hesitate to encourage friends to consider The Orchard for their loved ones.

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Current Review Score: 9.7 (9.656)

Overview of Review Score

The Review Score of 9.7 (9.656) out of 10 for The Orchard Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.656 for The Orchard Care Home is calculated as follows: ( (123 Excellents x 5) + (52 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 180 Ratings = 4.656

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Orchard Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 12 Sep 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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