Bankview

Kilsyth Road, Banknock, Bonnybridge FK4 1TD
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9.8 99 Reviews
  • Bankview, Bonnybridge
Bankview Care Home is a 65 bed registered care facility specialising in dementia care.

The home is positioned within large, peaceful, wooded grounds and is conveniently located within easy reach of Stirling, Falkirk, Kilsyth and Cumbernauld and enjoys easy access to the M80.

All of the bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience. Rooms are located on one level and are complimented by four large lounges and a number of dining facilities, where residents can enjoy home cooked meals and afternoon tea with family and friends.

A varied activities programme is available to residents, and a number of dedicated reminiscence areas are located throughout the home to stimulate the residents' minds, and to help keep their memories from the past alive. The home has built up a fantastic reputation in the local community and often enjoys visits from Bankier Primary School and other neighbourhood friends.

A minibus is also available at the home for regular excursions, trips and visits to places of local interest.

Fees at Bankview will depend on the needs of the prospective resident; more information can be provided by the Service Manager in the home.

2016 Scottish Care Awards Finalist - Volunteer Award.

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Care Provided by Bankview

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Julie Merrick (Service Manager)
  • Admission Criteria
    • Separate residential unit
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1993
    • Last Refurbishment: 1997
    • Number of floors: 2

Funding & Fees Guide for Bankview

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £873 – £1,032
  • (these prices are only a guideline, please contact Bankview to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At any time


  • Parking

  • Free on site parking


Bankview Reviews (99)

Total of 99, showing 1-20
9.8

Bankview has a Review Score of 9.8 (9.825) out of 10, based on 36 reviews in the last 2 years. Over all time Bankview has 99 reviews.

Overall Experience

  • 85
  • 14
  • 0
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Date Published

99
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Review from Linda R (Niece of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and staff. Everyone is so helpful and if you have any concerns, they are dealt with straight away. The home is well-run, a happy manager has a happy team. My aunt is well looked after and happy to be there.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and taking the time to leave a review.


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Review from T P (Niece of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Bankview for two years now and is being very well looked after. The care home is lovely inside. The staff are always cheerful. There is always plenty of activities and outings for the residents. Any problems or concerns are dealt with quickly. This is a great relief to us, as her
family, knowing she is safe and well.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and taking the time to leave a review.


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Review from Mervyn H (Friend of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From going through the door, felt at home. The receptionist was so pleasant and helpful/ Met a male member of staff who could not be more helpful. We were given tea and biscuits as we had arrived, we were shown around and shown to the room which was lovely. We were very impressed, my wife even said
she would be happy to stay there.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and taking the time to leave a review.


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Review from Ian H (Husband of Resident) published on 15 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident in Bankview care home for several years and the care she has received during this time has been excellent.
The wellbeing of all residents are looked after by exceptional caring and competent staff.
This is a well run organised care home and comes highly recommend to anymore
looking to place a loved one into care.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from Isabel G (Daughter of Resident) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted into Bankview in early October. In the few weeks she has been there she has had excellent care. The staff are so pleasant and dedicated to the well-being of the residents. It is a bright and happy environment.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words, and taking the time to leave a review.


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Review from M B (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff go above and beyond to suit the needs of all the residents. Nothing is a bother to them and the staff are always friendly and cheery. They encourage the residents to participate in activities even if they seem unsure there's always a welcoming hug and lots of laughs to be had, and the parties
are brilliant!

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words, and taking the time to leave a review.


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Review from Shirley S (Sister of Resident) published on 11 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bankview care home is managed extremely professionally and the staff are amazing. The home is one of the best and my sister's family feel very grateful to have her cared for here.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words, and for taking the time to leave a review.


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Review from Gail W (Daughter of Resident) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not ask for a better care home. The level of care and professionalism is fantastic. All the staff are so in tune with what my mum needs, it is great... When she needs to stay in bed, they still include her in activities and they know when she is not quite her usual self and stay on top of that...
By far, I couldn't ask for better.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from Yvonne C (Friend of Resident) published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bankview is a first-class care home, the staff and manager are very friendly, and keep you well-informed of the resident's care, health and how they are getting on, we are phoned if there are any concerns. The home is well-presented and spotless, the residents are kept active and engaged in many activities
and taken on outings.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and taking the time to leave a review!


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Review from Gina F (Daughter of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, I was very apprehensive about having to put my mum into care as I had read so many bad experiences about the treatment of residents in care homes. However, I researched a few different homes, and after having read more positive reviews about Bbankview, I decided to put Mum there on 11/11/23.
I have been absolutely delighted with the level of care she's received. Not only have the facilities and activities have been very good, but the standard of care from staff and how they always treat her with dignity and respect has surpassed my expectations. I can't praise them enough.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!


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Review from Ruth G (Friend of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that my friend is very well looked after. The staff are very friendly and welcoming.
The home is very well-decorated and the rooms also.
Generally, the home has a good atmosphere.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and taking the time to leave a review!


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Review from William S (Son of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic assistance from the first day. They are all so polite, friendly, and helpful. The staff have gone out of their way to help my mother. The games and activities are so helpful to keep the residents occupied.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and taking the time to leave a review!


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Review from Scott C (Husband of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like all relatives, my intention was, that I would care for my wife at home, till the end. My health made that impossible, and I researched Care Homes in our surrounding area, and Bankview came out on top. I was advised by a friend, and professional in the field of care, beforehand, that, 'No care establishment
will provide the level of care that I provide', but, that they will do their best. Bankview provided a level of care that more than exceeded my expectations, to such an extent, that I was comfortable in referring to Bankview, as my wife's 'home address', where she was truly loved and respected, by all members of staff, and that from a man who would have never previously been comfortable in saying that. My wife passed away at home, in Bankview, surrounded by 'loved ones' (staff) and family. We are forever in debt to the staff for their professionalism, care, and love. I would highly recommend Bankview in such circumstances.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!


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Review from J B (Son of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having viewed Bankview before my mother was placed in the facility, I have no doubt I made the right decision to place her there. It has been a rollercoaster but the staff have been brilliant in looking after my mother's needs.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!


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Review from R H (Daughter of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bankview is kept spotless and fresh. There is a great company of staff where morale is high and the manager is hands-on and passionate about her home and residents. If there is ever anything to be dealt with, it is sorted immediately. My mother is well cared for and happy and has been a resident for
almost 5 years.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!


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Review from A S (Daughter of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved within a tight timescale and the staff at Bankview could not have been more accommodating. The transition for Mum and ourselves was seamless. I cannot thank everyone enough for their support, guidance and kind words. The staff, food and activities have been great in helping Mum settle
into her new surroundings.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!


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Review from J S (Sister of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, the home is well run with two exceptions;
1) Shortage of staff, especially when residents ring to go to the toilet and by the time they get help, it's too late.
2) The food. Not very appetising and seems to have quite a few changes of chefs in the kitchen, I think they need more variety
on the menu.

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Review from J R (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom has been at Bankview for nearly ten years and the care she has received in that time has been excellent. Staff are cheerful, caring, compassionate and always willing to help should we need it.
I feel this positive attitude stems from the managers downwards. Would highly recommend Bankview for anyone
in search of care for their relatives. Well done and thank you Bankview!

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!


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Review from M F (Friend of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found the home presentable, clean and tidy. Staff are friendly and helpful. Friend looked neat and tidy. She seems content. Has settled in well.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and taking the time to leave a review!


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Review from Harry D (Friend of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a friend (resident) on eight occasions. I have always been made welcome by all staff. The care home is always clean and comfortable and have no criticisms to make as the standards are quite high all-round.
Good attitude by all staff who work well together as a team and a good atmosphere
presides.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!


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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Bankview is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Bankview is calculated as follows: ( (364 Excellents x 5) + (55 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 429 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bankview is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Aug 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Julie

Julie Merrick

Job Title: Service Manager

Joined: 2011

Julie has 21 years experience in mental health nursing and the health and social care sector.


She began working for Holmes Care Group as a Team Leader in 2007 and was internally promoted to Service Manager in 2011. Julie currently holds the following qualifications:


Higher National Certificate in Health and Social Care
Scottish Vocational qualification 3 Health and Social Care
National certificate in Equal Opportunities
Manager and Leadership Award 4 (level 10) SVQ
Health and Social Care Award 4 (level 10) SVQ
Dementia Management in Care - Stirling University


Julie is currently studying for a postgraduate qualification in Dementia Studies at Stirling university.


Frequently Asked Questions about Bankview

What types of Care is Bankview registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, No Medical Intervention & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bankview provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Bankview have?

There are 65 Single Rooms.

What are the Facilities & Services at Bankview?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bankview to the centre of Bonnybridge?

2.5 mile(s) as the crow flies, distance by road may be significantly further.