Bankview

Kilsyth Road, Banknock, Bonnybridge FK4 1TD
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9.8 99 Reviews
  • Bankview, Bonnybridge
Bankview Care Home is a 65 bed registered care facility specialising in dementia care.

The home is positioned within large, peaceful, wooded grounds and is conveniently located within easy reach of Stirling, Falkirk, Kilsyth and Cumbernauld and enjoys easy access to the M80.

All of the bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience. Rooms are located on one level and are complimented by four large lounges and a number of dining facilities, where residents can enjoy home cooked meals and afternoon tea with family and friends.

A varied activities programme is available to residents, and a number of dedicated reminiscence areas are located throughout the home to stimulate the residents' minds, and to help keep their memories from the past alive. The home has built up a fantastic reputation in the local community and often enjoys visits from Bankier Primary School and other neighbourhood friends.

A minibus is also available at the home for regular excursions, trips and visits to places of local interest.

Fees at Bankview will depend on the needs of the prospective resident; more information can be provided by the Service Manager in the home.

2016 Scottish Care Awards Finalist - Volunteer Award.

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Care Provided by Bankview

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Julie Merrick (Service Manager)
  • Admission Criteria
    • Separate residential unit
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1993
    • Last Refurbishment: 1997
    • Number of floors: 2

Funding & Fees Guide for Bankview

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £873 – £1,032
  • (these prices are only a guideline, please contact Bankview to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At any time


  • Parking

  • Free on site parking


Bankview Reviews (99)

Total of 99, showing 21-40
9.8

Bankview has a Review Score of 9.8 (9.825) out of 10, based on 36 reviews in the last 2 years. Over all time Bankview has 99 reviews.

Overall Experience

  • 85
  • 14
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Review from Colin B (Son of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are many outstanding features about the care provided by Bankview. The rooms and facilities are maintained to a very high standard, the meals are well balanced but varied and there is a wide and diverse range of activities both inside Bankview and during the outside excursions. The rooms are always
warm - very important for my mother - clean and well-appointed. But perhaps above all, the salient quality of Bankview must be the individual care provided by the staff. The staff are eternally helpful and pleasant, they all relate well with each resident and since most of the staff live in the area they are familiar with the connections residents have with this part of the country. All of this builds a very sincere, caring environment for the residents.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!


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Review from Margaret L (Sister of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident in Bankview for six months now and I am very pleased with the care he receives. Since admission, he has settled in well and appears happy and contented. He enjoys being with all the other residents and watching what is going on around him. The staff have been excellent
in making him feel at home and he is always clean and tidy. He enjoys his food and the entertainment the home provides for them.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!


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Review from Jacqueline A (Friend of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was notified straight away when my friend had an angry episode. I was kept up to date with doctor and other medications they would try. I am always thankful that any changes to my friend's stay is always relayed to me.
It is so nice when I visit that staff know my name. Staff are friendly and very
helpful. Management and staff go out of their way to ensure friend is doing well.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!


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Review from Elizabeth S (Sister of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident in Bankview since October 2023 and I can honestly say that he has had excellent care. Any early concerns I had were quickly resolved when I saw how happy and contented he was with staff and how well and quickly he settled into the routine of the home. He enjoys all the
food that they provide for him, he is always clean and tidy. He likes to watch what's going on around him, he doesn't always participate in activities but enjoys watching those who do. His mood has been more stable and I think this is due to him feeling more secure and less isolated.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!


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Review from Ann C (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Bankview since November. During that time, she has been cared for exceptionally well. The staff are caring, treat my mum with dignity and are all exceptionally patient, supportive and friendly. My dad and I visit regularly, my dad also has Alzheimer's but is still at home
at the moment. The staff also treat him with care and dignity on our visits. The manager is extremely approachable and it is obvious she knows her residents well, her door is always open. My mum was quite unwell earlier this month and the nursing staff acted quickly, she was admitted to hospital for two days. On return from hospital, there were a few changes to her meds which the staff sorted immediately and listened when I had concerns. No one ever wants to see their loved one go into a care home, but I can't fault the love, attention and care all the staff have given to Mum since she has been there.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!


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Review from Catherine W (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with top-class care all the time at Bankview. The staff are marvellous, and we have got to become friends with them when visiting. Mum enjoyed their company and compassion and loved her outings, her food and all the entertainment and activities. Mum's personal care was excellent;
I never saw her looking less than perfectly dressed and always clean, including her hair was always neat and tidy. I congratulate the management on their efficient running of Bankview.

Reply from Emily Nash, Administrator at Bankview

Thank you for your kind words and for taking the time to leave a review!


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Review from Stephen R (Son of Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very lucky to have found this care home. The staff have been amazing. Settling my mum and making us feel at ease. She has only been there a short while and has done so much, outings, hairdressers, two birthdays with entertainers, dancing, bbq for open days and trips to the cafe downstairs
for a blether. All the staff make this place a happy place to be and so safe and secure.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from C H (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Bankview since June 2023. I am extremely pleased with the care and attention she receives. The staff are so gentle and caring with her, as with all the residents. They have so many activities, outings and lots of entertainment. From the moment you walk into reception, the members
of staff are so friendly and welcoming to us.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from L D (Daughter of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bankview is an excellent care home. On the whole, the staff are very good and know my dad well. They are kind and friendly to relatives and very welcoming. I would recommend this home to my close friends and family.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from Michelle M (Daughter of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastic and look after my mum extremely well. They understand her and know what care she needs and when, even though my mum can't communicate. They also make sure that we are ok and always have a chat and even offer a cup of tea. Bankview Care Home is as close to home we can have for my
mum and we are truly grateful to them all.
Our friend also moved into Bankview Care Home in February. We knew the care home and staff well, as Mum is also a resident there. Since moving in, staff have been fantastic. They have got on top of pain management and our friend is now able to get up from bed in her special chair and enjoy the activities and company in the lounge. Staff are exceptional and provide proper care and support. We would thoroughly recommend Bankview!

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from Edward M (Son of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother's arrival at Bankview, the level of care she has received has been excellent. Staff have taken time to get to know her, and as weeks have passed, my mother has been much more settled. My mother participates in organised activities on a regular basis, and her overall demeanour has been
transformed. Staff keep us informed regarding all aspects of her care, and communications have been excellent. I cannot praise the staff highly enough - in the short time my mother has been a resident, they have been magnificent.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from Gerry M (Son of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Bankview 8 weeks ago, and am delighted at how well she is settling in. This is mainly down to the staff and their holistic approach to care.
What has been most important is the personalisation from staff to explore, understand and identify my mum's needs and how best they can be
accommodated in a positive way.
Every staff member from domestics, reception, admin, carers, nurses and management put the residents first in everything they do in such a respectful and loving way.
There is a real warmth within Bankview, and attention to my mum's personal and medical needs is outstanding, with any interaction coming from a place of love and care to create the most positive experience.
The staff are first class and go above and beyond, including the entertainment team to ensure a variety of stimulating activities for all residents and inclusion of family members for internal activities and days out, encouraging independence of residents and days out with family.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from Mary C (Daughter of Resident) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Bankview care home nearly two years ago come June. My two sisters and I couldn't be happier with the care she receives. We were a bit worried about how she would cope with moving into a care home but with the excellent care staff, nurses and having her laundry done etc. The quality
of the meals is amazing, she always says that she enjoyed them. Her health is monitored closely and a GP would be contacted should there be any doubt.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from Janet H (Daughter of Resident) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Bankview now for 2 years. The care and attention she receives are truly heartwarming. The staff are caring, gentle and considerate and kind to name only a few of their many attributes. They are attentive and always on the ball with any changes to my mum's health and they react immediately
and keep us up to speed at all times. We tell everybody how blessed and thankful we are that she is being looked after (so magnificently) at Bankview. Thank you to everyone.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from Alex S (Husband of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff and management at Bankview care home to be very professional and caring to not only my wife but to every resident in care.
The grounds are beautiful and the facilities are excellent. Members of staff are extremely helpful in ensuring residents are first and foremost in everything they
do. The manager runs a very high organisation at Bankview.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from Aileen P (Daughter of Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father entered his care home during the lockdown in 2021, moving from sheltered accommodation and latterly a poor experience there. We need not have worried as the home welcomed Dad into their wonderful place. We were so reassured by his changed demeanour, it was a delight to watch him regain his
zest for life. Two years on he is 'living the dream'. Celebrating his 90th birthday next week. We could not as a family have wished for better care, wonderful, thank you.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from Lesley A (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Bankview for just over 9 months and sadly passed away during the New Year following a stroke. The level of care and compassion shown by all staff, prior to and during this sad event has been outstanding. My mum experienced nothing but the utmost respect from all staff at
Bankview. Her time at Bankview was a joy, and the care and attention she received were visible in her mood and appearance. She was clean and well dressed, her hair was styled and she was smiling and engaged. Prior to moving to Bankview, Mum was distant and dishevelled. She wanted nothing to do with carers even though she was struggling. Bankview staff are so compassionate and encouraged Mum to accept some help. I am desperately sad to say that she has passed away but am overwhelmed by the level of care and comfort that she was shown in her last few days. I work with a charity that works with families of people with dementia, in my view, Bankview sets the standards for all care homes.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from D M (Daughter of Resident) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since April 2022, as a family we are extremely happy with the high standard of care being provided. The staff listened and have a good understanding of the care required for my mum. I have been kept up to date with any changes in needs and since my mum has been admitted she
has accessed hairdressers, G.P, and a podiatrist regularly. The reason why I scored lower on rooms is that I feel mum should have her own shower or bath, the bathroom is huge but she has a W.C.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from Anne C (Daughter of Resident) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Bankview since January 2019. I am eternally grateful to every member of staff, from the cleaners, kitchen staff, maintenance, laundry, administrative, carers, nurses and managers for her care, which gives our family peace of mind in the knowledge she is being well looked
after. Everyone is helpful and friendly and seems to really enjoy working there.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from Deborah S (Daughter of Resident) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided.
Nurses and carers are excellent.
We are always kept up to date with any health issues, they have excellent activities, staff always smiling, excellent choices for meals

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Bankview is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Bankview is calculated as follows: ( (364 Excellents x 5) + (55 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 429 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bankview is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Aug 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

Julie

Julie Merrick

Job Title: Service Manager

Joined: 2011

Julie has 21 years experience in mental health nursing and the health and social care sector.


She began working for Holmes Care Group as a Team Leader in 2007 and was internally promoted to Service Manager in 2011. Julie currently holds the following qualifications:


Higher National Certificate in Health and Social Care
Scottish Vocational qualification 3 Health and Social Care
National certificate in Equal Opportunities
Manager and Leadership Award 4 (level 10) SVQ
Health and Social Care Award 4 (level 10) SVQ
Dementia Management in Care - Stirling University


Julie is currently studying for a postgraduate qualification in Dementia Studies at Stirling university.