Bankview

Kilsyth Road, Banknock, Bonnybridge FK4 1TD
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9.8 99 Reviews
  • Bankview, Bonnybridge
Bankview Care Home is a 65 bed registered care facility specialising in dementia care.

The home is positioned within large, peaceful, wooded grounds and is conveniently located within easy reach of Stirling, Falkirk, Kilsyth and Cumbernauld and enjoys easy access to the M80.

All of the bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience. Rooms are located on one level and are complimented by four large lounges and a number of dining facilities, where residents can enjoy home cooked meals and afternoon tea with family and friends.

A varied activities programme is available to residents, and a number of dedicated reminiscence areas are located throughout the home to stimulate the residents' minds, and to help keep their memories from the past alive. The home has built up a fantastic reputation in the local community and often enjoys visits from Bankier Primary School and other neighbourhood friends.

A minibus is also available at the home for regular excursions, trips and visits to places of local interest.

Fees at Bankview will depend on the needs of the prospective resident; more information can be provided by the Service Manager in the home.

2016 Scottish Care Awards Finalist - Volunteer Award.

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Care Provided by Bankview

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Julie Merrick (Service Manager)
  • Admission Criteria
    • Separate residential unit
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1993
    • Last Refurbishment: 1997
    • Number of floors: 2

Funding & Fees Guide for Bankview

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £873 – £1,032
  • (these prices are only a guideline, please contact Bankview to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At any time


  • Parking

  • Free on site parking


Bankview Reviews (99)

Total of 99, showing 41-60
9.8

Bankview has a Review Score of 9.8 (9.825) out of 10, based on 36 reviews in the last 2 years. Over all time Bankview has 99 reviews.

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Review from S B (Son of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in Rose Avenue and the staff are really caring and very approachable. I truly believe my mum would not be with us if it wasn't for the care she receives from the staff. They always show great respect to the patients and visitors and encourage the residents to take part in activities and
trees such as trips out for afternoon tea. Taking pride in their appearance with hairdressers and manicures.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from M S (Sister of Resident) published on 29 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The welcome from the staff puts you at ease right away and seeing how they treat my sister can't be put into words how grateful we are as a family knowing how well my sister is being cared for we had a lovely picnic outside last week when we visited what a treat being able to do these things. All I
can add is a huge thanks to all the staff. God Bless

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from M J (Friend of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first impression of entering the home, was very welcoming to us. Staff was very friendly and obliging. Most enjoyable garden party, the catering was lovely which my friend enjoyed. Family and staff chatting and helping one another.

Reply from Julie Merrick, Home Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from Catherine F (Sister of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my sister in Bankview, I am made welcome by all staff who are working each day; they are always cheerful, helpful and very caring. The area I pass through is clean (no smells), and I always find my sister content, clean and happy. Bankview, although a bit tired looking, does what
it expected, it cares for those in its care extremely well. Whenever the residents are, there's always plenty of staff on hand. I'm very happy my sister is in the best of hands.

Reply from Julie Merrick, Home Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from Stuart T (Son of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No prior experience of care homes but was very pleasantly surprised. Spotlessly clean throughout, superb rooms, great food and amazing staff who were very attentive, polite and courteous. The manager was fantastic and exceptionally helpful. The activities were great. Couldn't ask for any better in any
way, catered for my dad's every need.

Reply from Julie Merrick, Home Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from D R (Nephew of Resident) published on 29 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is very happy at Bankview and has flourished since she moved in back in March 2022. The carers and nursing staff are always helpful when I visit. It's a pity that it is not possible to visit the lounge and dining areas when I visit, as this would allow me to have a better idea of how she is
in the areas where she spends most of her time.

Reply from Julie Merrick, Home Manager at Bankview

Thank you for your kind words and for taking the time to leave a review.


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Review from Buck H (Son of Resident) published on 8 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider this home to be absolutely first rate in all respects. My mother recently passed away just short of her 102 birthday and she was happy, secure and very well cared for during her three-year stay at Bankview. We were informed every step of the way during lockdown. Covid control was rigorous.
The leadership appeared very firm but fair. The staff showed endless patience and goodwill towards my mother. I would not hesitate to recommend Bankview to anyone in need of this kind of service and I want to thank the staff for all that they did for my mother - which was a lot.

Reply from Julie, Home Manager at Bankview

Thank you for your kind words and for taking the time to write a review - it is greatly appreciated.


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Review from F C (Daughter of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First and foremost, Bankview staff have made us so welcome since my Dad joined the Bankview 'family' last year. They have kept us well informed of his wellbeing and guided us through such a difficult time with compassion and support. My Dad is treated with the utmost respect, helped to maintain as much
independence as possible and he says he enjoys the good food which is a bonus. The standards of cleanliness are high and the ladies in green would brighten anyone's day as they go around their daily tasks. The carers and nurses have hearts of gold and are professional in every respect, we really couldn't ask for better! I would have no hesitation in recommending Bankview as a 'home from home' for a loved one when the time ever comes to make the hardest of decisions in seeking long term care.

Reply from Julie, Service Manager at Bankview

Thank you for your kind words and for taking the time to write a review, it is greatly appreciated.


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Review from S B (Daughter of Resident) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care of Bankview for approximately 6 weeks. I am very happy with the standard of care received so far. My mum looks very well cared for and she also says the staff are very good to her. The place is spotless and the staff are extremely helpful.

Reply from Julie, manager at Bankview

Thank you for your kind words and for taking the time to write a review. Julie


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Review from M T (Wife of Resident) published on 17 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband was admitted to Bankview I am more than happy with the way the home is run. The staff are so dedicated and caring and I cannot praise them enough. The food is excellent and well presented. The activities staff do try to involve all residents which in turn helps with their fitness. I
am kept informed on my husbands health and wellbeing. Communication is excellent. Overall an excellently run care home. The staff are brilliant.

Reply from Julie, Manager at Bankview

Thank you for your kind words and for taking the time to write a review. Julie


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Review from B T (Daughter of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the six-plus years, my mum has been a resident at Bankview I have been very appreciative of how well she is looked after both medically and in her personal care. Bankview staff are friendly, caring and treat all residents with dignity and respect. There is a warm and friendly ethos in the home and
as a relative and regular visitor, I am always made to feel welcome.
Management of Bankview is excellent with many long-standing experienced staff. I don't think I will ever be able to fully convey my appreciation of the care my mum is given, particularly in the past two Covid years.

Reply from Julie, Manager at Bankview

Thank you for your kind words. It is greatly appreciated by the team. Julie


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Review from L O (Daughter of Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Bankview for over 8 months now and has settled in well. It has been a trying time for families and care staff since the start of the pandemic and I feel the care staff and management have gone above and beyond to meet the needs of my dad. The care home is well run and also very welcoming.

Reply from Julie, Home Manager at Bankview

Thank you for your kind words, it is much appreciated - Julie


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Review from Sandra M (Niece of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would commend all the staff I have made contact with. They have answered all questions I have asked. May I also thank all the staff for their heroic efforts, during this pandemic.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review. Kind Regards, Julie.


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Review from Alistair M (Son of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother and father are now residents and I cannot speak highly enough for Bankview. All the staff, without exception, go above and beyond every day, to make sure my mum and dad are comfortable and happy. I cannot recommend Bankview highly enough.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review. Kind Regards, Julie.


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Review from Danny W (Son of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had concerns about my mum going into care as we knew it was not what she wanted but her dementia was taking over. The support and care the family and my mother received was excellent. Throughout the health crisis, we're going through the staff have taken care of Mum, kept her safe and have informed
us of how she's doing. We feel that she is in the best place with the staff doing a brilliant job we can't praise them enough from the domestic right up to the management. Many thanks to everyone. Great care home

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review. Kind Regards Julie


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Review from Pauline S (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our dad has been in the care home for a year and a half. The home has a very friendly, welcoming atmosphere. The management, nurses, carers are very approachable and always listen in a professional manner. The food is very good and Dad always enjoys his meals. The staff always inform about Dad's health.
The home is well run and I would recommend Bankview to other families.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review. Kind Regards.


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Review from R S (Son of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you know care homes are reporting that the Covid-19 pandemic is posing a significant challenge to not only the staff but the residents within the care home. This has called for an unprecedented effort from the care home team in, not only keeping the residents safe but managing the staff in such a
way as to protect them too. It is very obvious that whatever regime is being implemented at Bankview it is working well as they have and continue to keep the virus at the door. Not only has this been achieved but they have kept the residents entertained and healthy through this pandemic. All of this has only been possible due to the professionalism, skill and compassion of all the staff in the home.
In conclusion, Bankview is a truly excellent care home and we hope that the staff continue with their excellent record of great care and as a team manage to get through these very difficult times.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review. Kind Regards.


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Review from P S (Daughter of Resident) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bankview Care Home during 2020, bought many different challenges for everyone. From my own personal experience, whilst visiting my father, I found the staff were always polite and remained positive. He was well presented and appeared to be well looked after. Sadly however, on 25th Sept 2020 my mother
died in hospital. The manager allows myself and my uncle into the care home to break the news to my father. Every effort was made to keep us safe and the staff were very sympathetic. Visits continued outside, I did however feel that some kind of outside shelter could have been put in place. Also, the intercom system didn't always work terribly well. Overall my experience has been a good one.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for taking the time to leave us a review. We will take your comments about the intercom and outdoor shelter forward. Thank you and Kind Regards.


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Review from Julie M (Daughter of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was treated like family for the 9 years she spent being cared for by the Bankview staff. Their care and concern for residents is evident in everything they do and the relief it gave to us knowing she wasn't just safe but in caring hands was immeasurable.
I cannot recommend the staff highly
enough. They gave us precious, carefree time to enjoy with Mum which was priceless.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review. Kind Regards Julie


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Review from Siobhan B (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was with the Bankview family for 9 years and during that time her care was exemplary. She was cared for by the staff as if she was a family member, nothing was ever too much for them and they definitely looked after her in a manner beyond anything we could have hoped for. We have been made to
feel so welcome during her stay and even during this last year with lockdown, we’re still contacted on a regular basis. They even made it easy for us to see Mum through her window. We can’t praise them highly enough. Outstanding care.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave us a review. Kind Regards Julie


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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Bankview is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Bankview is calculated as follows: ( (364 Excellents x 5) + (55 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 429 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bankview is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Aug 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Julie

Julie Merrick

Job Title: Service Manager

Joined: 2011

Julie has 21 years experience in mental health nursing and the health and social care sector.


She began working for Holmes Care Group as a Team Leader in 2007 and was internally promoted to Service Manager in 2011. Julie currently holds the following qualifications:


Higher National Certificate in Health and Social Care
Scottish Vocational qualification 3 Health and Social Care
National certificate in Equal Opportunities
Manager and Leadership Award 4 (level 10) SVQ
Health and Social Care Award 4 (level 10) SVQ
Dementia Management in Care - Stirling University


Julie is currently studying for a postgraduate qualification in Dementia Studies at Stirling university.