Bankview

Kilsyth Road, Banknock, Bonnybridge FK4 1TD
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9.8 99 Reviews
  • Bankview, Bonnybridge
Bankview Care Home is a 65 bed registered care facility specialising in dementia care.

The home is positioned within large, peaceful, wooded grounds and is conveniently located within easy reach of Stirling, Falkirk, Kilsyth and Cumbernauld and enjoys easy access to the M80.

All of the bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience. Rooms are located on one level and are complimented by four large lounges and a number of dining facilities, where residents can enjoy home cooked meals and afternoon tea with family and friends.

A varied activities programme is available to residents, and a number of dedicated reminiscence areas are located throughout the home to stimulate the residents' minds, and to help keep their memories from the past alive. The home has built up a fantastic reputation in the local community and often enjoys visits from Bankier Primary School and other neighbourhood friends.

A minibus is also available at the home for regular excursions, trips and visits to places of local interest.

Fees at Bankview will depend on the needs of the prospective resident; more information can be provided by the Service Manager in the home.

2016 Scottish Care Awards Finalist - Volunteer Award.

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Care Provided by Bankview

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Julie Merrick (Service Manager)
  • Admission Criteria
    • Separate residential unit
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1993
    • Last Refurbishment: 1997
    • Number of floors: 2

Funding & Fees Guide for Bankview

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £873 – £1,032
  • (these prices are only a guideline, please contact Bankview to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At any time


  • Parking

  • Free on site parking


Bankview Reviews (99)

Total of 99, showing 61-80
9.8

Bankview has a Review Score of 9.8 (9.825) out of 10, based on 36 reviews in the last 2 years. Over all time Bankview has 99 reviews.

Overall Experience

  • 85
  • 14
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Date Published

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Review from Patricia D (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My darling mum was a resident In Bankview Care Home for 9 years. During her time there, she received generous and gentle care. Her ‘personal’ team adored her and cared for her and they felt like part of our extended family.
I cannot thank or praise Bankview staff enough for the love they showered
on mum.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave a review. Kind Regards Julie


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Review from Lesley S (Daughter of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care home to anyone who is thinking about looking for accommodation for their loved ones. My mum has been a resident in Bankview for over 6 years now and the care has been the best I could have ever hoped for. The staff are so professional but also are so friendly and genuinely
treat every resident with care and dignity. The last year has been particularly difficult due to the Covid 19 and not been able to go and visit my mum but I couldn’t trust better staff to look after her for me. They are the only home in Forth Valley that haven’t had any cases of Covid 19 so far and this is down to the staff and the management who have clearly followed all the guidelines and I couldn’t thank them enough. The manager is so approachable and has made some amazing improvements and continues to strive to make Bankview the best Care Home possible. I would just like to take this opportunity to thank each and every carer that has looked after my mum over the years.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave us a review. Kind Regards Julie


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Review from L G (Daughter of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have both only recently moved into Bankview. If there have been any issues the staff have phoned to let me know. The staff are always friendly and I feel my parents are being very well looked after. They have put us at ease and we are very impressed with all the procedures put in place due
to Covid.
So glad we got a new place at Bankview, was our number one choice.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave us a review. Kind Regards Julie


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Review from Janice M (Daughter of Resident) published on 5 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is pleasant - staff are always visible and accessible and approachable. The dementia village work is inspiring and a tribute to the tenacity of the service manager in raising the funds to enable this.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words and for taking the time to leave us a review!


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Review from J J (Brother of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my sister arrived in Bankview, her nursing care and well-being have been exemplary. As a family we are delighted.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your compliments to Bankview. We really appreciate your feedback.


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Review from J M (Daughter of Resident) published on 8 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bankview Care Home provides outstanding care for residents both in terms of their physical and psychological needs. It is evident that the staff show care and interest in all residents an treat them as individuals.
They provide a wide range of activities and trips for residents who are able to participate.
Management are friendly and keep the family fully informed. We would be happy to recommend Bankview Care Home to anyone considering a placement for a family member.

Reply from Julie Merrick, Service Manager at Bankview

Thank you for your kind words about our home and for taking the time to leave us a review.


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Review from C J (Daughter of Resident) published on 29 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall view of the care home is really good. My Mother is getting well looked after, it puts our mind at rest. The staff are all approachable. As a family, we are happy with her care.

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Review from Ruth G (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The quality of care provided to mum has been exemplary particularly with her medication. The staff have been marvellous. Comfortable and cosy to live in and visit although feel the chairs look 'tired'. Care for people with dementia and sight loss could may be improved with more activities. Senior carer,
management and staff have worked tirelessly to help mum become less agitated and unhappy. She is now more contented and happy and I cannot thank them enough. I am glad she's in Bankview.

Reply from Julie Merrick, Service Manager at Bankview

Dear Ruth, thanks for your lovely comments about Bankview and for taking the time to leave us a review.


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Review from D U (Son of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bankview are superb and they are unfailingly cheerful come rain or shine. Mum is very well looked after and is happy and content.

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Review from Maggie W (Sister-in-law of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister in law could not have better care and kindness than that she has in Bankview. The staff cannot do enough for her and are so kind and thoughtful with her. The nursing care is second to none. The manager is always open to talk about any concern or suggestion that we, the relatives, may have.

Reply from Julie Merrick, Service Manager at Bankview

Hi Maggie, thank you for your kind words about Bankview and for taking the time to leave us a review.


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Review from Morag B (Daughter of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in Bankview for 5 weeks, Thanks to the care and dedication shown by all staff he has settled in well. It is obvious to me that the staff enjoy working there. It is easy to witness the bond they have with the residents.

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Review from F D (Son of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management very helpful it's a pleasure to go and visit as the home is spotlessly clean and tidy and there is no smell. They have always got plenty of time to answer any questions you have.

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Review from Helen R (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care provided at Bankview has been above and beyond my expectations. Each and every member of staff is friendly, approachable and attentive/
I have no concerns regarding the excellent care given to my mum and it is a comfort to the family to know she is being looked after so well.

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Review from A B (Son of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place to be in and the staff are very friendly and helpful. The place is clean and comfortable and from what mum says the food is lovely and plentiful.

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Review from M G (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Bankview for over a year and has been happy and looked after very well. The staff are excellent and know her ways. There is always a lovely friendly atmosphere at Bankview. Plenty of entertainment and always plenty to eat. The room is always clean and tidy and mum is always
well dressed. Can't thank the staff and management enough for the care they give to mum.

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Review from Alan M (Husband of Resident) published on 20 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

One I could do without but I am content with my wife being in Bankview.

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Review from Merlin M (Son of Resident) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know Bankview has a great reputation for being caring and kind to its residents and visiting regularly, I find this to be the case. The staff are kind and very patient.

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Review from Robert M (Son of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The family were very keen to get our mother into Bankview as we had knowledge of the excellent care provided to another resident who has been there over a year. Our experience of Bankview and the staff has been a very positive one. Our mother, being very frail, passed away after only ten weeks - but
her quality of life was very much improved by being in Bankview. Going on outings, more mobile and surrounded by people who cared. Her passing was treated with care, tact and dignity. It was a great comfort to the family to know that she was well cared for in a friendly environment.

Reply from Julie Merrick, Service Manager at Bankview

Dear Robert, thank you for your kind words about Bankview and for taking the time to leave a review.


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Review from Louise M (Daughter of Resident) published on 31 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received exemplary care from the moment she went to Bankview in October 2017. After being in hospital for some time and lying in bed constantly, the care home staff had her up and about and sitting in a chair daily and she even went on a trip in the mini-bus which was so much more beneficial
to her.


The staff were so friendly and caring and I always felt that my mum was safe and well looked after there. For a relative, this is a very welcome and comforting thing. You felt part of a wider family when visiting and this is a rare thing today. We were kept informed as necessary about aspects of mum's care and all the staff went above and beyond in catering for her individual needs.


At the end of mum's life, the sensitivity shown to her and the wider family was wonderful and was handled with a great deal of respect.


I always felt assured and confident that my mum was a resident in Bankview and will always be grateful to staff.


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Review from Audrey M (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for 6 months and has always been treated with care and respect. The carers do their best for my dad and he is always clean and well dressed. The management and office staff go out of their what to assist in any way they can. I am happy to have chosen Bankview.

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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Bankview is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Bankview is calculated as follows: ( (364 Excellents x 5) + (55 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 429 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bankview is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Aug 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Julie

Julie Merrick

Job Title: Service Manager

Joined: 2011

Julie has 21 years experience in mental health nursing and the health and social care sector.


She began working for Holmes Care Group as a Team Leader in 2007 and was internally promoted to Service Manager in 2011. Julie currently holds the following qualifications:


Higher National Certificate in Health and Social Care
Scottish Vocational qualification 3 Health and Social Care
National certificate in Equal Opportunities
Manager and Leadership Award 4 (level 10) SVQ
Health and Social Care Award 4 (level 10) SVQ
Dementia Management in Care - Stirling University


Julie is currently studying for a postgraduate qualification in Dementia Studies at Stirling university.