Bankview

Kilsyth Road, Banknock, Bonnybridge FK4 1TD
Submit a Review
9.8 99 Reviews
  • Bankview, Bonnybridge
Bankview Care Home is a 65 bed registered care facility specialising in dementia care.

The home is positioned within large, peaceful, wooded grounds and is conveniently located within easy reach of Stirling, Falkirk, Kilsyth and Cumbernauld and enjoys easy access to the M80.

All of the bedrooms have bright and spacious single bed accommodation with en-suite facilities for privacy and convenience. Rooms are located on one level and are complimented by four large lounges and a number of dining facilities, where residents can enjoy home cooked meals and afternoon tea with family and friends.

A varied activities programme is available to residents, and a number of dedicated reminiscence areas are located throughout the home to stimulate the residents' minds, and to help keep their memories from the past alive. The home has built up a fantastic reputation in the local community and often enjoys visits from Bankier Primary School and other neighbourhood friends.

A minibus is also available at the home for regular excursions, trips and visits to places of local interest.

Fees at Bankview will depend on the needs of the prospective resident; more information can be provided by the Service Manager in the home.

2016 Scottish Care Awards Finalist - Volunteer Award.

Show Bankview on the Map

Care Provided by Bankview

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Julie Merrick (Service Manager)
  • Admission Criteria
    • Separate residential unit
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1993
    • Last Refurbishment: 1997
    • Number of floors: 2

Funding & Fees Guide for Bankview

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £873 – £1,032
  • (these prices are only a guideline, please contact Bankview to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • At any time


  • Parking

  • Free on site parking


Bankview Reviews (99)

Total of 99, showing 81-99
9.8

Bankview has a Review Score of 9.8 (9.825) out of 10, based on 36 reviews in the last 2 years. Over all time Bankview has 99 reviews.

Overall Experience

  • 85
  • 14
  • 0
  • 0
  • 0

Date Published

99
8
25
36
63

Review from Melvin M (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bankview is a great care home. Very friendly and fun with also being professional and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from William W (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the care home inside and outside. All staff are very good with the residents and plenty of activities for the residents to take part in. The manageress is always on the go and my mother is looked after very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D S (Daughter of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly and approachable. There is a varied programme of activities and outings for the residents. They extend a warm welcome to family and friends. Dad received good medical care and a doctor is called when needed, and we are updated. Staff work hard and do their best in a very demanding
job.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sandra M (Daughter of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has vascular dementia , she has been in bankveiw for a couple of months now and has settled in really well now, the staff are excellent with my mum getting to know her ways & are very friendly everytime a go in visit mum she seems happy everytime a see her which makes it easier and is a very
warm homely place and spotlessly clean, it really puts our minds at rest knowing mum is ok and is getting well looked after

Reply from Julie Merrick, Service Manager at Bankview

Dear Sandra, thank you for your kind words about Bankview, we are pleased to hear you are happy with the service provided.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret G (Daughter of Resident) published on 19 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has vascular dementia and has been living in the care home for nearly two months now. The home has a lovely warm and friendly atmosphere. Mum is happy and has settled well, which is all down to the wonderful carers and management.
Mum is treated with kindness and respect and the carers are
getting to know her ways. She has a lovely room which is always clean anytime you visit. There are also plenty of activities for mum to be involved in.
I definitely feel better knowing that Mum is getting the care that she needs and deserves.

Reply from Julie Merrick, Service Manager at Bankview

Dear Margaret, we are so happy to hear that you are pleased with the care and service at Bankview, thank you for your kind words and for taking the time to leave a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian M (Husband of Resident) published on 16 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Bankview for over three years. When the family were looking for a suitable care home Bankview was top of the list and we have not been disappointed.
The staff have been ever so friendly and helpful to both my wife and myself.
For a while, my wife was refusing to sit down for her
meals. The staff would chase along the corridor with a sandwich or cake in hand to ensure she was not missing out. Fortunately, she has now got over this phase and appears to be eating them out of house and home.
Facilities are clean and tidy.
There are plenty of activities going on although my wife appears to enjoy the quieter life.

Reply from Julie Merrick, Service Manager at Bankview

Dear Ian, thank you for your kind words, we are pleased to hear you are happy with the care provided at Bankview.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R M (Resident) assisted by family/friend published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful. Facilities are clean and tidy. I enjoy the activities offered but am not forced to do them if I am not feeling up to it. Meals are generally good and I always find something I like to eat. I enjoy when taken out on trips and I am looking forward to my Christmas
outing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W M (Daughter of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has stayed in Bankview for 4 years.
She has a big bright room with a nice view.
The staff are very friendly and will do anything to help.
There is always lots going on to entertain the residents, which I am impressed with, days out, pantos, singers, musicians etc.
The areas are all kept
clean and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John D (Nephew of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has now been in Bankview for 2 years and during this time, the health care provision has been generally good, but about 4-6 months ago, major changes were made in respect of management and staffing levels and this has resulted in a much higher level of service in all areas.
I feel the new internal
management has made huge changes which now puts Bankview as a leader in this field in Central Scotland.
Prior to my Aunt going into care, we spent a lot of time checking out care homes in our area and Bankview was seen at that time to be about the best available, but, while in the 2 years my Aunt has been there, we felt things were reasonable good, noticeable improvements in all areas have been made in the last 4-6 months as a result of restructuring and a much-improved commitment by staff at all levels.

Reply from Julie Merrick, Service Manager at Bankview

Dear John, thank you for your kind words about Bankview, and for taking the time to leave a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eileen F (Daughter of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After a period of mismanagement from September 2016 - May 2017. The home is now improving under the interim manager. The staff morale is much improved, the residents seem to be less agitated and more relaxed. The recruitment process is now in progress with a few new faces. Activity staff are very proactive
with lots of new ideas being implemented to enhance the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L F (Wife of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been attending this daycare for over 4 years and would have no hesitation in recommending it. The staff are outstanding, always professional, very competent with a good sense of humour. Most have been there several years so can cope with anything. The management are always available to
discuss any problems.

Reply from Julie Merrick, Service Manager at Bankview

Dear L, Thank you for your kind words about Bankview.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda M (Daughter of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Bankview for five years now, the standard of care has been very good. There have been some issues but they have been resolved. The home is in the process of new management, therefore, improvement for the benefit of residents is very apparent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eleanor B (Daughter of Resident) published on 23 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Bankview for over 4 years. She is always spotlessly clean and well cared for. Staff are always very caring and helpful, taking time to discuss her wellbeing. She is always treated with dignity and respect. Since new management has taken over I am more than happy
with the changes that have taken place and with the long term plans she has for the care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol C (Granddaughter of Resident) published on 20 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care which my gran receives at Bankview is excellent. She is always immaculate and all staff are very kind and caring. They always take time to listen to our queries and concerns and have been especially supportive when she was admitted to hospital recently. Entertainment and activities are well
organised for residents and their families and the recent open day was fabulous. We are always made feel at home when we visit and nothing is a bother to any of the staff. I would highly recommend this care home.

Reply from Julie Merrick, Service Manager at Bankview

Dear Carol, Thank you for your kind words about Bankview.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Doris F (Wife of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the service users wife and carer and I know my husband loves going to daycare at Bankview. He has dementia and is unable to speak but understands everything being said.
He really loves going and the staff are excellent with him and me. They are always smiling and friendly and take good care of
the day patients.
Plenty to occupy them with different activities and well fed and taken care of.
I don't know what I would do without the staff.
Including the mini bus staff, so friendly.

Reply from Julie Merrick, Service Manager at Bankview

Dear Doris, thanks so much for your kind words about Bankview Daycare.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John (Son of Resident) published on 26 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well cared for. Staff know her and her ways very well. Staff are patient and understanding and manage her behaviour with patience and a sense of humour. They treat her with the respect she is due. I can relax in the knowledge that mum is looked after, as I can't manage many visits due to long
working hours.

Reply from Anne Ramsay, Service Manager at Bankview

Thank you John for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bill (Son of Resident) published on 12 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities and exceptional personal care given to residents.
All our family are very happy with the standards at Bankview Care Home and we would highly recommend it.
The grounds are also very well landscaped and well tended.

Reply from Anne Ramsey, Service Manager at Bankview

Thank you Bill for your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David (Nephew of Resident) published on 12 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Care Home is easy to communicate with and they keep us up to date with my aunt's progress, contacting us directly if there are any issues they feel we should be aware of. The staff are caring and know my aunt well, working with her to support her through times of difficulty.

Reply from Anne Ramsey, Service Manager at Bankview

Thank you David for your kind words, we are glad your Aunt is happy at Bank View.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fraser D (Grandson of Resident) published on 10 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother entered Bankview with many ongoing health issues but mainly dementia that was difficult to manage in her care. The staff welcomed her in and have cared for her in such a remarkable way. She is now content and is looking well and putting weight on. Staff always open and honest and listen
to family views and concerns.

Reply from Anne Ramsay, Service Manager at Bankview

Thank you Fraser for your kind words. We are pleased that your Grandmother is happy at Bankview.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Bankview is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Bankview is calculated as follows: ( (364 Excellents x 5) + (55 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 429 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bankview is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 36 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 30 Aug 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Julie

Julie Merrick

Job Title: Service Manager

Joined: 2011

Julie has 21 years experience in mental health nursing and the health and social care sector.


She began working for Holmes Care Group as a Team Leader in 2007 and was internally promoted to Service Manager in 2011. Julie currently holds the following qualifications:


Higher National Certificate in Health and Social Care
Scottish Vocational qualification 3 Health and Social Care
National certificate in Equal Opportunities
Manager and Leadership Award 4 (level 10) SVQ
Health and Social Care Award 4 (level 10) SVQ
Dementia Management in Care - Stirling University


Julie is currently studying for a postgraduate qualification in Dementia Studies at Stirling university.