Thorntree Mews

17 Arnothill Mews, Falkirk FK1 5RZ
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8.9 49 Reviews
  • Thorntree Mews, Falkirk
Situated in the centre of the historic town of Falkirk, Thorntree Mews is a 40 bedded care home which offers specialist nursing, residential and dementia care. The home can also provide long and short term respite stays as and when availability allows.

The care manager has over 28 years of experience in the healthcare profession and has been the manager at Thorntree Mews for 13 years.

The experienced care team at take care of the varied healthcare needs of residents, from specialist support to general assistance with everyday living, while respecting their need for an independent and dignified lifestyle.

The home has retained some of the building’s original features including stained glass windows, high ceilings and grand fireplaces which adds to the impressive feel of the home. Owners Countrywide Care Homes have recently invested in updating and refurbishing the home’s facilities and modernising décor throughout. Facilities include spacious lounges and quiet rooms on each floor, an on-site hair salon and a conservatory overlooking the outdoor patio area.

All areas are wheelchair accessible and en-suite bedrooms are available, along with a choice of bathroom and shower room facilities.

The activities coordinators at the home provide a full programme of activities, entertainment and events for residents to choose from. The home also benefits from strong links to the local community and from having access to a minibus for day trips out.

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Care Provided by Thorntree Mews

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Merissa Martin (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Thorntree Mews

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,375
    • Self-Funded Residential Dementia Care from £1,375
    • Self-Funded Nursing Care from £1,375
    • Self-Funded Nursing Dementia Care from £1,375

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Thorntree Mews to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Thorntree Mews Reviews (49)

Total of 49, showing 21-40
8.9

Thorntree Mews has a Review Score of 8.9 (8.875) out of 10, based on 4 reviews in the last 2 years. Over all time Thorntree Mews has 49 reviews.

Overall Experience

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Review from Erin H (Daughter of Resident) published on 31 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum is currently a resident at Thorntree Mews. She has settled in well and I no longer worry about her. She is so well supported and cared for with a lovely warm environment, good food and cheerful, professional staff. During this difficult time, the staff have remained consistent in their work
and we appreciate that - thank you.

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Review from Carole J (Daughter of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has severe dementia and moved to Thorntree Mews in March 2020. My mother had been in the hospital for just over 3-months prior to moving to Thorntree Mews. She was non-ambulant and had been prior to her hospital admission. Despite input from hospital physiotherapy and occupational therapy,
she remained non-ambulant. Her appetite and eating were poor.
Now with the dedicated support from the nursing home staff, she is eating well, and on occasion, walking independently for short distances. This is a testament to the professionalism and commitment of the staff and management at Thorntree Mews. They liaised closely with us as a family as to my mother's preferences and what was important to her. They used creative thinking as to how best to present food that she liked in a way that would encourage her to eat. This being achieved whilst managing the restrictions due to Covid-19. My mother appears very settled with a good relationship with the staff. Thorntree Mews is an exemplary care home.

Reply from Merissa Meason, Home Manager at Thorntree Mews

Thank you for your wonderful review; it means so much to our staff that their hard work and dedication is recognised.


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Review from Brian A (Son of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was admitted to Thorntree Mews from hospital at the height of the coronavirus pandemic. Because of the circumstances, she was not accompanied and it was a frightening experience for her, unsupported by family and unable to receive visitors, which remains the case as I write this review. Her
feeling of isolation has been even more difficult since my family and I do not live locally. Given the situation, I believe the management and staff have done all they could to offer support and reassurance to my mother in helping her to settle, doing so in a warm and sensitive way.
Because my contact with the care home has been mainly by phone I am unable to properly assess some features (food, activities, etc). But without exception, everyone I have spoken to has been caring, polite and professional. I would be happy to recommend Thorntree Mews to others.

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Review from Pamela M (Daughter of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's been a resident in this care home for 3 and a half years. The care she receives is exceptional and we are so grateful for all the staff for looking after her so well. Very clean and has a homely feel to it. My mum enjoys being able to go on days out and enjoying activities and entertainment
within the home. Great place with great staff who look after mum well and keep her safe.

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Review from Muriel M (Wife of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my husband was admitted to Thorntree Mews, his health and wellbeing have been improving every day. The staff and management have been excellent in every aspect of his care and have always spoken to him and spent time explaining to the family about his everyday activities. Nothing is a problem
to any of the staff, who treat him with great dignity and are more than happy to talk to him and do all they can to make him comfortable.

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Review from R S (Brother of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, efficient, welcoming, very friendly staff, very caring staff, and absolutely brilliant care home.

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Review from D M (Nephew of Resident) published on 24 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The introduction to life in the home for my aunt was very smooth and comfortable, made so by extremely friendly and competent staff. I was very impressed by how observant the staff have been concerning my aunts characteristics and needs.

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Review from Brian (Son of Resident) published on 8 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and staff. The care home provided my mother with the comfort, care, attention and social interaction that she needed when transferred from Community Hospital. She felt at home there and appreciated all that was done for her by staff.
Later on when at End of Life Stage the palliative
care and attention was first class not only for her but by all the family. I have never come across such caring and superb staff, all of which went above and beyond their medical and caring duties to look after my mum and us at this very difficult time.

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Review from F C (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most important wish I have for my dad is that he is warm, comfortable, cared for, pain-free and as happy as it is possible to be. The staff at Thorntree Mews are providing all this for my dad and I am extremely satisfied with the level of care he is receiving.
Despite being immobile and incontinent
he is treated with dignity and respect and with care. The staff are always very friendly, helpful and informative and I would happily recommend Thorntree Mews to others.

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Review from Hazel R (Daughter of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first went into Thorntree Mews nursing home in September 2018. The whole contact and experience with the home have been excellent. They made both my father as the resident and my mother and myself as relatives and carers very very welcome. The whole staff are just so friendly, cheerful and caring.
The nursing care of my father has been wonderful and everything to do with his going into the home has been well organised and run so smoothly. The food is very good and mealtimes are now the highlight of my father's day. I cannot praise the manager and her staff highly enough and I look forward to a long and happy relationship with the home.

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Review from Jacqui R (Daughter of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mostly very happy with support provided. Staff are excellent and work hard to support residents. Food is plentiful and home is clean. My Father's room is a bit small. Many of the activities are very good but there are days when he Doesn't have any and I feel there should be activities he can participate
in at least 5 days a week. The staff are lovely and interact with residents regularly and in a caring way but more attempt should be made to get residents to interact with each other.

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Review from Nancy M (Wife of Resident) published on 17 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband became resident at Thorntree Mews after having an operation for a fractured hip (he also has Parkinsons Disease and Vascular Dementia) the care and attention he has received from the dedicated Staff has been wonderful. My family and I feel we have been welcomed as part of a very caring family
that make up the Staff at Thorntree Mews and we can leave him in their care with confidence that he is being well looked after.

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Review from Catherine W (Niece of Resident) published on 12 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff of Thorntree Mews have been super during the settling in of my Aunt. During her first few weeks, everyone has been very caring and all her requirements have been catered for. As a family, we have also been treated with respect and have been kept informed at all times.

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Review from Lisa W (Granddaughter of Resident) published on 2 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandpa has been in Thorntree Mews for over 3 years and in this time has received amazing care. He is well cared for, has lovely staff who always interact with patients and relatives and it is a warm cosy environment to be in for him.

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Review from Julie W (Daughter of Resident) published on 2 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has had and is still receiving excellent care. All the staff are competent, hardworking and friendly. The respect and admiration my father gets is second to none and when I or my other relatives can't visit my dad, we are all 100% confident he is being looked after.

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Review from Angela P (Daughter of Resident) published on 2 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident at Thorntree Mews for several years now in the dementia unit. We have been extremely happy with the level of care that she has received and with the facilities which are comfortable, clean and fresh. Mum has benefited from the wonderful activities program including great outings
and entertainment as well as crafts etc. Her room is lovely - like a hotel room. It’s very important for me to know that mum is safe, well cared for and happy because I live abroad. There is good communication from Thorntree - I am so happy that we decided on Thorntree for mum. I thoroughly recommend it.


Thanks, management and staff for everything you do.


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Review from Gordon R (Son of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked into the care home, it felt very homely, comfortable and friendly. My mother settled in really quickly due to the caring, attentive staff.
Thank you very much.

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Review from Jacqueline H (Daughter of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thorntree Mews is a warm and friendly care home. All staff welcome you happily and are cheerful and always happy to talk to you with a wide range of activities to suit all residents.


Mum was on an outing recently which was to our local park and was taken around by a pony and a trailer (in her wheelchair

which she was securely in). She really enjoyed seeing the park and the scenery as it was a lovely day and the sun was shining.

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Review from Christine (Wife of Resident) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband came into care at the beginning of this year and he's been well looked after by the caring staff. The sitting room could be bigger and I believe this is being discussed. The quality of care is very good and activities are varied.

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Review from Andrew R (Son of Resident) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good 'hotel' environment. All staff really try to make the residents feel special.

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Current Review Score: 8.9 (8.875)

Overview of Review Score

The Review Score of 8.9 (8.875) out of 10 for Thorntree Mews is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Thorntree Mews is calculated as follows: ( (46 Excellents x 5) ) ÷ 46 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.875 Points relating to the number of positive Reviews for Thorntree Mews is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 4 Positive Reviews ÷ 8 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 8 Nov 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (1)

Merissa

Merissa Meason

Job Title: Care Manager

Hello my name is Merissa Meason and I am the Registered Care Manager of Thorntree Mews which is situated in the centre of Falkirk.


I have been the Care Manger of Thorntree Mews for 8 years and I have worked in the healthcare profession for 15 years, where I completed my NVQ Levels 2, 3 and 4. I also gained my Registered Manager’s Award in 2004.