Ivybank House Care Home

Main Street, Polmont, Falkirk FK2 0PS
Submit a Review
9.7 29 Reviews
  • Ivybank House Care Home, Falkirk
Ivybank House is a Meallmore nursing home, located in Polmont, that provides high-quality, personalised nursing care for older people, including those with living with dementia.

The home is situated on good transport links and located near a number of shops and amenities, offering 42 fully furnished ensuite bedrooms and using assistive technology to ensure the safety, well-being and mobility of residents, while allowing them to retain as much of their independence as possible. There are also secure gardens where residents can relax or enjoy socialising with their loved ones, as well as a hair and beauty salon.

There are five spacious lounge/dining areas so residents can choose where to enjoy the nutritious meals prepared by the home’s professional chefs.

The whole team strives to create a homely atmosphere, whilst delivering high-quality, professional, person-centred care and support inclusive of the resident and their loved ones.

At the home, residents have access to a range of healthcare professionals, including GPs, Occupational & Physiotherapists, Speech & Language Therapists, Podiatrists, Specialist Nursing Services and Community Mental Health Teams.

The home follows strict infection control procedures in line with the latest public health guidance.

Show Ivybank House Care Home on the Map

Care Provided by Ivybank House Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Newman (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1998
    • Number of floors: 2

Funding & Fees Guide for Ivybank House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,564
    • Self-Funded Residential Dementia Care from £1,564
    • Self-Funded Nursing Care from £1,562
    • Self-Funded Nursing Dementia Care from £1,564
    • RESPITE Self-Funded Residential Care from £1,564
    • RESPITE Self-Funded Residential Dementia Care from £1,564
    • RESPITE Self-Funded Nursing Care from £1,564
    • RESPITE Self-Funded Nursing Dementia Care from £1,564

  • For further information relating to fees, please contact us.
  • (these prices are only a guideline, please contact Ivybank House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ivybank House Care Home Reviews (29)

Total of 29, showing 1-20
9.7

Ivybank House Care Home has a Review Score of 9.7 (9.702) out of 10, based on 11 reviews in the last 2 years. Over all time Ivybank House Care Home has 29 reviews.

Overall Experience

  • 19
  • 10
  • 0
  • 0
  • 0

Date Published

29
0
0
11
18

Review from Louise F (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in this home before he passed in November. We checked on the home before Dad went in and got great unannounced audits and great feedback from family who have a member of their family as resident. The staff are brilliant, all of them are so dedicated and hard-working. They made us, as a family,
always welcome and when Dad was dying, went the extra mile with me, my mum and my sister to do anything they could when Dad was poorly. They made us sandwiches and tea and coffee They checked on me when I stayed all night. They helped me out with a phone charger and were so loving with Dad. It's made his passing easier to know he was so well looked after by all. We, as a family, will be forever grateful.

Reply from Cameron, Care Home Representative at Ivybank House Care Home

We are deeply touched by your heartfelt review and we extend our sincere condolences for the loss of your dad. It means the world to us to hear about your positive experience at Ivybank during such a challenging time. We are incredibly proud of our dedicated and hard-working team. Your kind words about their efforts, compassion and support are heartwarming. We are grateful for your trust in Ivybank and honoured to have been a part of your dad's life. Please know that your family's gratitude and appreciation mean a great deal to us. We will continue to uphold our commitment to providing exceptional care and support to our residents and their loved ones. Please don't hesitate to reach out if you need anything or have any further feedback to share. Our thoughts are with you and your family. Thank you for choosing Ivybank and for taking the time to share your experience with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Aileen P (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided to my father over the past three years of being a resident at Ivybank House Care Home. All the staff are professional, caring and friendly and get to know the residents and spend time with them whether it's the care assistants/housekeeping/laundry/catering/handyman/administrator/manager.
My father is always made to feel special and included in all the appropriate activities and entertainment that he enjoys. There is a dedicated activities assistant who ensures that there is a varied and enjoyable daily activities programme so that fun and entertainment can be enjoyed by all, all year round. To those who can't always participate in activities, dedicated one-to-one time is spent with them instead, playing games, listening to favourite music or chatting. The daily lunch and dinner food menus are excellent and provide much variety every day. I would strongly recommend Ivybank House Care Home as a safe and enjoyable care home for any elderly person requiring 24/7, 365 care needs.

Reply from Cameron, Care Home Representative at Ivybank House Care Home

Thank you for taking the time to share your father's positive experience at Ivybank House Care Home. We are heartened to hear that our comprehensive approach to care, encompassing not just our care assistants but also our housekeeping, laundry, catering, handyman, administrator, and management teams has created a nurturing and inclusive environment for your father. It's wonderful to know that our activities program and personalised attention ensure that all residents, regardless of their ability to participate in group activities, feel valued and entertained. We're also glad that our varied daily menus meet your father's dietary needs and preferences. Your strong recommendation is greatly appreciated and we remain dedicated to providing a safe, enjoyable and caring environment for all our residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B P (Son of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very hardworking staff. They make time to help and explain any queries that I have had about my mum's care. Her room is very good with quality furnishings and well decorated. She has her own bits and bobs which has never been an issue to put up on the walls. Well-maintained, any reported problems are
dealt with timeously. Excellent contacts with myself when there is a need to escalate a serious issue which is clearly explained and the actions that are being put in place. Very good quality food to suit my mum's diet requirements. Overall, I would certainly recommend this care home to anyone who asks.

Reply from Cameron, Care Home Representative at Ivybank House Care Home

Thank you for sharing your positive experience with Ivybank. We're thrilled that our team's dedication and attentiveness to your queries and your mum's care have met your expectations. It's wonderful to hear that the personal touches in her room and our commitment to maintenance add to the comfort of her stay. We're also glad that our communication and dietary accommodations have been excellent. Your recommendation is greatly appreciated and we will continue to strive for excellence in all aspects of our care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L M (Niece of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are lovely. The welcome my relative has received since moving in makes me realise I made the right choice. It's like a big family and when I am in a few times a week I am treated the same.

Reply from Cameron, Care Home Representative at Ivybank House Care Home

Thank you for your kind words about Ivybank! We're thrilled to hear about the warm welcome your relative received and that our team and management have made such a positive impact. It's wonderful to know that you feel like part of our big family too. We truly value your feedback and look forward to continuing to provide a caring and supportive environment for you and your loved one.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary F (Daughter-in-law of Resident) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the Staff of Ivybank House Care Home for the care and attention they have given my mother-in-law in the five years she has been in Ivybank right up to the end. It has been a pleasure to watch all these girls work so hard but still have time for the family and the manageress
for her kindness towards us, as a family. If I had to recommend any care home it would certainly be Ivybank. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J M (Friend of Resident) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and caring in general. But also busy so there's not always enough time for one-to-one. Don't really know what food is like. They always listen and try to meet with any requests.
The only concern has been laundry - even when labelled, things seem to go missing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sharon B (Niece of Resident) published on 6 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very helpful and willing to help us with any issues or queries we have.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B M (Daughter of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Ivybank House Care Home on 03/03/2023. The transition was taken over by staff with support and consideration for both m mother and ourselves. Her room was freshly painted and we were assisted to put furnishings etc. into her room. All of the staff were extremely welcoming and provided
us with a clear explanation of how her care and support would be delivered, the whole experience has given me peace of mind for my mother's care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin S (Son of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovel staff, very pleasant and comfortable environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E A (Daughter of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything has been fine so far, Mum has settled in fine.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda M (Daughter of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall service is excellent and the care of m mum I can't fault.
The only issue is lack of communication when tests etc. are being actioned, as the outcome is never discussed with the family.
On a lighter note, the staff are all very friendly and helpful and I will always recommend this home to
anyone who asks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lesley O (Daughter of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no concerns about my mother, as Ivybank is very clean, and the staff are very nice and helpful. The food seems to be very good, and Mum has no complaints. Clothes are washed daily, and the beds are very clean. She is well-kept and gets her hair done. Activities are good as she likes making things
and music. The staff always have time to speak to me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M G (Wife of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had a few problems when first admitted fir to always being on the move and managing to get out of the main floor. Moved to an upstairs bedroom, which is more secure. The staff are very helpful and deal with any queries and questions asked. Much more settled, and the staff are always pleasant.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C G (Daughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and caring staff. Always happy to help or if you need a chat regarding my dad. Give reassurance to me.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alexander F (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and satisfied with the care and attention given to my mother. I don't think the level of care could be any higher.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Agnes C (Wife of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both residents and visitors are treated with respect. The staff are very helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gordon C (Son of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother is well-fed and content. She is clean and warm. Can't ask for anymore.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G T (Husband of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is very settled and content in your care. I feel she is kept safe and treated with dignity. We are kept well informed about how she is. The team are always very accommodating when we visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Josephine F (Sister of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She is very happy in Ivybank. No complaints. I see she is very happy here, and she's glad she is now able to get visits from friends and family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I B (Niece of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has settled in well at Ivybank. She is well cared for, and the staff are always kind and attentive. She likes a bit of banter, and the staff oblige. Staff are always quick to make contact if there are any concerns. I have no complaints about the home or my aunt's care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Ivybank House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Ivybank House Care Home is calculated as follows: ( (97 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 131 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ivybank House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 23 Oct 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Julie

Julie Newman

Job Title: Care Home Manager

At Ivybank we provide high quality, personalised nursing care for elderly people, including those with dementia and its related conditions and to encourage our residents to maintain their independence. I am passionate about caring for the elderly and seeing them living a fulfilling life in the care home.


As a Care Home Manager, I am committed to developing a relaxed and happy home where people enjoy living and working. We offer residents a variety of activities that can be tailored to their needs to ensure they can socialise and continue to enjoy hobbies.


There are five spacious lounge/dining areas so residents can choose where to enjoy the nutritious meals prepared by our highly skilled catering team.


Our landscaped gardens are safe, secure and easily accessible, providing an attractive area to sit and relax or enjoy a spot of gardening. Residents can also choose to pop into our hairdressing and beauty salon for a spot of pampering.


Frequently Asked Questions about Ivybank House Care Home

What types of Care is Ivybank House Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ivybank House Care Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ivybank House Care Home have?

There are 42 Single Rooms.

What are the Facilities & Services at Ivybank House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ivybank House Care Home to the centre of Falkirk?

3.0 mile(s) as the crow flies, distance by road may be significantly further.