Kinnaird Manor Care Home

Brown Street, Camelon, Falkirk FK1 4QF
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8.0 88 Reviews
  • Kinnaird Manor Care Home, Falkirk
Kinnaird Manor care home, situated in the in the quite residential town of Camelon in Falkirk, supports older people to lead their best lives with personalised nursing dementia care.

The lovely garden, which includes a special sensory area, is a favourite location to spend time with friends and family. With onsite bistro, hair salon and nail bar the residents have many areas to relax and unwind with relatives and friends.

The catering team at Kinnaird Manor understands the nutritional needs of older people and creates delicious meals to ensure a lovely dining experience for all residents and visitors and the home offers a wide range of popular dining areas that provide a welcoming space to enjoy meals with fellow residents, or family and friends.

The dedicated and professional care team at Kinnaird Manor likes to learn about each resident’s hobbies and interests to design a comprehensive activity programme, supporting those living in the home to enjoy the things they love most. From building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area, at Kinnaird Manor, residents are supported to take an active role in the Falkirk community.

From care assistants and nurses, to wellbeing coordinators and chefs, each and every member of the professional care team is there to assist you or your loved one in settling into the home. With a wealth of knowledge and experience in the care sector, the home manager leads the team to ensure residents are supported to lead their best lives at Kinnaird Manor.

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Care Provided by Kinnaird Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 57 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Donna Stewart (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2000

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Kinnaird Manor Care Home Reviews (88)

Total of 88, showing 1-20
8.0

Kinnaird Manor Care Home has a Review Score of 8.0 (8.040) out of 10, based on 8 reviews in the last 2 years. Over all time Kinnaird Manor Care Home has 88 reviews.

Overall Experience

  • 73
  • 11
  • 1
  • 0
  • 3

Date Published

88
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Review from R P (Husband of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff all seem very helpful and very helpful with the patients. My wife seems very happy here and looks well. I would recommend Kinnaird Manor to anyone looking for a friendly place to stay. Well done!

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Review from L M (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum was in KM, for a number of years. Recently, she was taken very unwell and sadly passed away at KM.
Through her years at KM, we found the staff to be very helpful and caring. We did not always agree, with staff on all aspects of my Mum's care, but there was always time for discussions around
the best care option to take and we were always able to come to a mutually agreeable solution.
During Covid, it was very difficult to see our Mum, and although the staff were very restricted at times to setting procedures, as were all care homes, I do not doubt they gave her the best care, under very difficult
circumstances.
All of the staff were very supportive, helpful, and caring when she passed away, making an awful time, a little bit better, and for that, we Thank them very much.
For my Mum KM was a comfortable, caring, and supportive place to stay with good activities and importantly to her, good food.
KM provides a good level of care and I would not hesitate to place my relative there.

Reply from Clare Sheehan, Careline Advisor at Kinnaird Manor Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. we are pleased to hear you were very happy with the quality of care your mum received at Kinnaird Manor Care Home, kindness is at the heart of everything we do. Kind words like these are a testament to the hard work of our colleagues. Thank you for taking the time to leave such a positive review of our home, please accept our sincere condolences to you and your family.


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Review from L M (Daughter of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really happy with my dad being here. Everyone is lovely and my dad seems happy and really settled. All the staff are lovely and friendly. The home is very well-run and clean. I've not had any issues or problems. I hope my dad can stay here.

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Review from D M (Daughter of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointed in the poor management and lack of stimulation at Kinnaird Manor.
My dad was assessed (by HC-1) and they were given a crystal clear picture of his behaviours.
The manager asked the family, by telephone, to decide which area we would prefer. This should have been a management decision
based on needs, not a family decision.
He was admitted to medium dependency and within 2 weeks, we were told of a number of issues and they wanted him moved him to high dependency.
At the routine 6 week assessment (brought forward at their request to week 5) with two members of staff, we were advised that they couldn’t manage him and we would need to look for another care home.
At no point did the care home manager show her face, or introduce herself, even though her decision-making, or lack thereof, had caused this situation. Her poor management had caused my dad to have two unnecessary care home moves, created additional stress and trauma to my dad and my mum.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Kinnaird Manor Care Home

Thank you for taking the time to leave us your feedback. I am very sorry that you feel the Manager and her team were not supportive during your father's assessment period at Kinnaird Manor. We would be very grateful if you can contact the Manager directly who would welcome the opportunity to meet with you in person to discuss your concerns.


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Review from Andy E (Son-in-law of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was admitted to Kinnaird Manor for emergency respite care as she has dementia and her husband had been taken into hospital, meaning that she could not be left alone. The home made the process really easy, with a comprehensive assessment done at home to establish the care needs prior
to admission. Once there, the staff did everything possible to help her settle into an unfamiliar and probably daunting new situation. As a family, we can't thank the staff enough for the care she was given in a difficult time for us all. When looking for longer-term care, we had no hesitation in choosing the sister home at The Village in Cumbernauld as it is the same company and on moving there today, we experienced the same welcoming attitude from the staff. Overall, we would recommend Kinnaird Manor to anyone seeking short-term or longer-term care.

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Review from Leon F (Grandson of Resident) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff at Kinnaird Manor Care Home have been amazing from start to finish. They welcomed my gran with open arms and supported the whole family at all times, day or night throughout my grans stay. The dignity and compassion shown at the end of grans life really made a difficult time
one of solace, peace and closure. As a family, we cannot thank the whole team enough and express how impressed we have been from start to finish. The whole team deserve the utmost recognition in all areas.

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Review from James B (Son of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Kinnaird Manor on the 25th of September after a traumatic time in hospital. The manager and her staff have worked hard to make Mum settled at Kinnaird Manor. Mum is finally settled in and getting to know all of the staff's faces. Very happy we chose Kinnaird Manor.

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Review from J R (Daughter of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Due to critical staffing issues, the level of care and support fell well below acceptable levels. Staff leaving all the time and not being replaced is an indication that this care home is not capable of retaining or attracting staff and the flow on from this is that residents do not receive the necessary
care they truly need. My father has passed away after the staff neglected to take an illness seriously (even though they were aware of an outbreak of flu) and I do hope other families do not have to experience this outrageous lack of care towards their family members. The owners and management of this home need to take a long, hard look at the levels of care being provided, or should I say not being provided to those most in need, Shameful!

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Kinnaird Manor Care Home

May I take this opportunity to again express my condolences on the loss of your father and I am very sorry that you were unhappy with the care the service provided to your family. This has been fully investigated and I can reassure you that the home was following advice from Public Health and the Advanced Nurse Practitioners at the time of the outbreak. The concerns surrounding the care the nurse provided on the day your father was taken to hospital were discussed with the nurse at the time of the original complaint. The nurse apologises for any upset, but we would like to reiterate that your father was referred to the GP when his condition deteriorated.


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Review from Gordon S (Son of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy and contented at this home. She has company all the time, which she missed being in her home on her own. This home takes very good care of my mum for which we are very grateful for. She seems more brighter and more cheery when we come to see her than when she was in her own home.

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Review from M M (Wife of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I feel this place needs to up its game, it needs a good clean and the decor is shabby. Not much in the way of activities going on. People just sat about in sitting rooms with not much to stimulate them! I felt I had to keep asking staff to do things to help my husband when they should have been on top
of his needs medically. This was an awful experience for our family and I was not happy with the level of care received here and would not recommend it to anyone.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Kinnaird Manor Care Home

Thank you very much for taking the time to make us aware of your concerns, we take all concerns seriously as this allows us to learn from the issues you raised to ensure this is not repeated in the future. I am aware that your concerns have been investigated internally and you have received a robust response. Once again please accept our sincere apologies for any upset this has caused.


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Review from Dorothy S (Daughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If your looking for a home for your loved one, I would highly recommend Kinaird Manor. My father was in the mariner area and the staff were excellent, night and day shift. As my dad was reaching the end of his life I was so well supported by all staff.
So respectful, thoughtful, kind, helpful and professional
in providing his medication.
They all showed so much love and friendship to my dad for his short visit.
Our family are so grateful to the staff for the considerate care they provide.

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Review from L F (Husband of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a care home where the emphasis is on 'care' and 'home' The staff treat my wife as though she is a member of a large family and nothing is ever too much trouble for them, including hugs, singing, and even a little dance.


The care is first class, both medically and cosmetic. My wife's hair

is always immaculate, nails well manicured and her clothing is clean and well-matched. She also takes advantage of the services of a visiting chiropodist, the same one she attended before entering full-time care!


I really can't praise the staff enough for the care and attention lavished upon my wife. She loves her room and the facilities of Kinnaird and when I, as a twice-weekly visitor, enter the building the warmth and general well-being of all is instantly apparent. Long may it continue.


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Review from R C (Son of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are giving my mother wonderful care and attention. I have not managed in to see my mother over the past two months as I’ve been in hospital myself. Every time I phone who ever answers is only to pleased to speak with me and tell me how my mother is.
I called in this week and my mother is
fabulous looks happy and healthy.
It’s a massive thank you to all the staff for taking the worry away about looking after my mother.

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Review from Alison R (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing staff are wonderful - my mum was moved from hospital to a respite bed and the unit was not ideal for my mum (not the fault of the care home) but the nurses have been so professional and caring in helping manage both Mum and me (as Mum's carer) in terms of coping with all the uncertainty
as to when she could move back to her own home. Thank you to all the staff but especially two members in particular.

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Review from Fiona L (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very distressed leaving her old care home. From the moment she arrived at Kinnaird Manor, she was made to feel welcome and shown her new room. She actually settled in remarkably quickly and is happy and comfortable in Kinnaird. The difference in the care and support that she has received
since her arrival is remarkable. She enjoys the food and the staff are so good to her. Thank you for making a very difficult situation so much better for my mum.

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Review from Helen D (Daughter of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kinnaird Manor Care Home is a wonderful home for my mum who has dementia. The staff are so caring and really seem to know Mum’s likes and dislikes as well as her personality. It has been so heartening to hear the staff chat about how my mum is a people person who still tries to communicate with everyone.
This is the Mum I know and it’s lovely to hear that her personality is still there and appreciated. I also really appreciate the times when we have had phone calls to let us know of any issues. This makes us feel that Mum is safe and being given the attention she needs, along with all the other residents. Any time I’ve heard members of staff talking to Mum it’s always been incredibly gentle and considerate but incorporates a great sense of humour which suits my mum to a tee! I can’t thank you enough for everything you do and the trouble you go to to look after my mum. Thank you.

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Review from Caroline R (Daughter of Resident) published on 6 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased my dad is in Kinnaird. Love the staff, they know Dad so well. Dad is very settled. He is happy and so well looked after. Thank you for everything you do.

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Review from Robert W (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always have a positive experience when visiting my mother. The staff are very friendly and welcoming. I have no negatives when visiting as I can see my mother is well respected and looked after - keep up the good work.

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Review from Robert A (Husband of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff nice, my wife is well looked after. I have no problems everything good.

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Review from Heather M (Daughter-in-law of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to the Covid restrictions, myself and all the family have no concerns of our mother's wellbeing.
We are happy with the way things are going.
The staff are all friendly and the home is spotless.

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Current Review Score: 8.0 (8.040)

Overview of Review Score

The Review Score of 8.0 (8.040) out of 10 for Kinnaird Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.914 for Kinnaird Manor Care Home is calculated as follows: ( (57 Excellents x 5) + (11 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) + (18 Very Poors x 1) ) ÷ 93 Ratings = 3.914

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.126 Points relating to the number of positive Reviews for Kinnaird Manor Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 6 Positive Reviews ÷ 11.4 = 0.526

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 25 Sep 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Frequently Asked Questions about Kinnaird Manor Care Home

What types of Care is Kinnaird Manor Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kinnaird Manor Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Kinnaird Manor Care Home have?

There are 57 Single Rooms.

What are the Facilities & Services at Kinnaird Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kinnaird Manor Care Home to the centre of Falkirk?

1.3 mile(s) as the crow flies, distance by road may be significantly further.