Newcarron Court Care Home

Ronades Road, Newcarron Village, Falkirk FK2 7TB
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9.0 48 Reviews
  • Newcarron Court Care Home, Falkirk
Whether respite or long term care is required, Newcarron Court staff have been trained to deliver care in a professional and kind manner. The care team also ensure residents with dementia and those requiring palliative care receive exceptional attention and support.

Newcarron Court has been designed to provide a warm and homely atmosphere for older residents who have a variety of care needs. The home features comfortable ensuite bedrooms and also has a Wi-Fi hot spot for residents to take advantage of. Residents can benefit from onsite physiotherapy as well as having access to an optician, a nutritionalist, reminiscence sessions and relaxation therapy.

Mealtimes are an important and enjoyable part of the day at Newcarron Court. The home makes birthdays special by baking personalised cakes to mark each resident’s birthday.

Regular activities are enjoyed by residents, and family and friends are also encouraged to take part in events organised by the home.

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Care Provided by Newcarron Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 116 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Stoddart (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (116)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Newcarron Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,195

  • Permanent, short term and respite stays available
  • (these prices are only a guideline, please contact Newcarron Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Newcarron Court Care Home Reviews (48)

Total of 48, showing 1-20
9.0

Newcarron Court Care Home has a Review Score of 9.0 (8.993) out of 10, based on 9 reviews in the last 2 years. Over all time Newcarron Court Care Home has 48 reviews.

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Date Published

48
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5
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Review from Roderick B (Respite Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

That's my third respite care period at Newcarron Harris Unit, as before the care staff were excellent they are so good, jovial and full of fun. I will not go into the Christmas Lunch as I wasn't there. (Enough said!!) I can't single anyone out, as they were all great.
The meal menu and quality could
be doing with a rethink as this could be improved. This is the only thing that I can think of that needs review.
Staff make Newcarron the home of choice it's enough to say "I WILL BE BACK"

Reply from Paul Lawson, National Sales Manager at Newcarron Court Care Home

Thank you so much for your review and it was lovely to have you staying with us again. We will pass on your kind words of praise to the staff and on behalf of us all we hope you have a very merry Christmas and we will see you again in the New Year. Best wishes.


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Review from John B (Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a nice care home, staff are very good. The food is very good and so is the Gin for collection. Having a nice time here. Staff are very good.

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Review from A W (Respite Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am looked after very well here. The staff are very caring and the food is great. I feel safe here and looked after well.
My late wife was here and the care that was given to her was second to none.

Reply from Paul Lawson, National Sales Manager at Newcarron Court Care Home

Thank-you very much for your review. We are delighted that you feel safe and content at Newcarron Court and we will pass on your kind compliments to the team. Best wishes.


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Review from L S (Wife of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the care my husband is receiving and he seems to be settling in not too badly.

Reply from Paul Lawson, National Sales Manager at Newcarron Court Care Home

Thank you very much for your review and it's wonderful to know that your husband is settling in so well. Best wishes.


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Review from Jennifer B (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had been a resident since June 2023. Nothing was a problem to the staff (both in the field of admin and nursing) even though she was challenging at times. She had a few appointments at the local hospital during her stay and they made sure that she was transported there for the appointment times
which took pressure off me trying to get her there on my own.
Sadly passed away in May 2024, the care throughout her stay and the compassion shown to me and my family during her passing, was so thoughtful and comforting and carried out in a dignified manner so befitting to an elderly person. After her passing, on returning to pick up items belonging to my mum, compassion was shown to me and my son by staff who looked after mum and weren't on shift when she passed, they came to have a chat and recall the relationship moments they had with her. To be accompanied to the door on leaving the home for the last time was also a lovely gesture and I can't thank all concerned for the way we were treated.

Reply from Paul Lawson, National Sales Manager at Newcarron Court Care Home

Thank you very much for your lovely review. We extend our ongoing condolences on the recent loss of your dear mum. On behalf of all the team, we send our very best wishes to you and the family.


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Review from Patrick M (Son of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is extremely happy at Newcarron Court. Staff can't do enough for him. He is very happy.

Reply from Paul Lawson, National Sales Manager at Newcarron Court Care Home

Thank-you very much for your lovely review and best wishes.


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Review from G M (Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I get spoiled here!

Reply from Paul Lawson, National Sales Manager at Newcarron Court Care Home

Hello. We love spoiling you! Thanks for your review and best wishes.


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Review from Diane M (Wife of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family and I are very happy with the help and support my husband is getting. He settled into the nursing home very well. Keep up the good work!

Reply from Helen Stoddart, Home Manager at Newcarron Court Care Home

Thank you for taking the time to write a review, It is much appreciated. I'm glad you and your family are happy with the support at Newcarron.


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Review from A M (Niece of Resident) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My frail elderly aunt has been in Newcarron Court Skye House for over a year. She absolutely loves it. She has made new friends, is always busy and has been on several really nice outings. The home is warm, clean and welcoming. The staff are very friendly, dedicated and caring. All of my aunt's needs,
whether medical, social or nutritional, are carefully monitored and issues are addressed as soon as they are discovered. As a family, we are very impressed with the care she is receiving. Really can’t thank the staff enough.

Reply from Helen Stoddart, Home Manager at Newcarron Court Care Home

Thank you for taking the time to write a review. We are delighted to know that your aunt is enjoying living in Newcarron.


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Review from Agnes M (Daughter of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I just want to say for the short time my mother was a resident, I could not ask for better care. Regarding activities - not applicable.

Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Hello Agnes and thank-you for taking the time to leave us a review it's much appreciated


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Review from H S (Husband of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

. Pleasing
. Caring
. Attentive
. Reassuring

Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Hello. Thank you for your review and it's good to hear that you are pleased with the care being provided for your wife.


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Review from P D (Brother of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always got first class service, staff very helpful, sister very happy.

Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you very much for your review and we are delighted to hear that your sister is so happy living at Newcarron Court.


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Review from D S (Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well looked after, I enjoy the meals they are good. I enjoy my trips out on a Monday and the entertainment in the care home. I would say it is a good place to come to if you need to.

Reply from Helen Stoddart, Home Manager at Newcarron Court Care Home

Thankyou for taking the time to complete a review. We are delighted that your experience at Newcarron is a positive.


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Review from J K (Son of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is delighted with the place. The food is good. The staff are very friendly and attentive. She is very comfortable here, although she has been confined to her room for a couple of weeks due to Covid.

Reply from David Martins, National Sales Manager at Newcarron Court Care Home

Thank you for your kind words and we are glad that you mum is so happy with with the home. I will ensure the comments are passed on to the team


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Review from E M (Daughter of Resident) published on 16 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is happy and content in Newcarron Court Care Home, giving me peace of mind and a lot less worry. On the whole, she likes the food from what I've seen the home baking is good. The staff are pleasant, caring and seem hard working. This month has seen Covid reappearing and we've been unable to
go for an outing but better safe than sorry. One of my mother's issues was not drinking enough and on two occasions she has not had a jug of juice or water available to her.

Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Hi and thank you for your review. It's good to hear that mum is happy and content at Newcarron. We will make sure she continues to enjoy the food and that she always has a choice of drinks available to her. Thanks again and best wishes.


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Review from W C (Husband of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care provided to my wife is very good. Obviously with the pandemic, just now the house is under pressure from all sides so I am looking forward to the home being allowed to function normally without all the restrictions.

Reply from Paul Lawson, Customer Service Manager Golfhill at Newcarron Court Care Home

Thank you very much for your review and for your patience and understanding through recent times of restrictions. We all hope that the situation will continue to improve. Best wishes


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Review from J L (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my mum receives. The staff are attentive to all her needs, they keep me informed about mum's welfare and to all moods. I cannot thank the staff enough and it gives me peace of mind that my mum is well looked after and safe.

Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Hi, thank you so much for your review. It gives us great pleasure to know that you are happy that your mum is being well looked after.


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Review from John Q (Son of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems very happy with the care she receives here. She likes her room and the food. Very complimentary about the staff. I find the staff very friendly too, from reception to Crammond Wing.

Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you for your review John and great to hear that your mum is so happy. We will pass on your compliments to the staff and to the chef.


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Review from Maggie M (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful for the care my Dad has had at Newcarron Court. Without exception, every interaction I have had with the staff has been positive. Dad has been treated with great kindness and compassion throughout his stay. I knew he was safe and warm, not to mention extremely well fed. It's a worrying
time for family, so it's a great relief to have confidence in the capabilities of the team, they have provided excellent care. Staff members have dealt with potentially tricky situations with warmth and good humour. The food always looks good and I know he has enjoyed it. I am certain this has helped with his recovery. I could name many members of staff but would hate to leave anyone out! I have spoken to a couple of auxiliaries and they have been great too. Thanks to everyone at Newcarron Court.

Reply from Helen Stoddart, Home Manager at Newcarron Court Care Home

Thank you for taking the time to write a review of your experience at Newcarron Court. I am delighted that your Dad's stay has been a positive experience. I will ensure your kind words are shared with the team. We all wish him well.


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Review from P D (Relative of Resident) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff helpful and friendly.

Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Hi Peter thank-you very much for your review and compliments about the team at Newcarron. Much appreciated.


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Current Review Score: 9.0 (8.993)

Overview of Review Score

The Review Score of 9.0 (8.993) out of 10 for Newcarron Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.705 for Newcarron Court Care Home is calculated as follows: ( (79 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 105 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.288 Points relating to the number of positive Reviews for Newcarron Court Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2. 9 Positive Reviews ÷ 23.2 = 0.388

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 24 Jun 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

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Helen Stoddart

Job Title: Home Manager

Joined: 2009

"I'm Helen, the Home Manager at Newcarron Court. I have worked in Newcarron since 2009 when I started as a Night Shift Staff Nurse.


I am committed to working with the team at Newcarron to make this a home that is supportive and welcoming. We take pride in our participation in the local community and our standard of care to everyone living here."


Frequently Asked Questions about Newcarron Court Care Home

What types of Care is Newcarron Court Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Newcarron Court Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Newcarron Court Care Home have?

There are 116 Single Rooms.

What are the Facilities & Services at Newcarron Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Newcarron Court Care Home to the centre of Falkirk?

1.0 mile(s) as the crow flies, distance by road may be significantly further.