Newcarron Court Care Home

Ronades Road, Newcarron Village, Falkirk FK2 7TB
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9.0 48 Reviews
  • Newcarron Court Care Home, Falkirk
Whether respite or long term care is required, Newcarron Court staff have been trained to deliver care in a professional and kind manner. The care team also ensure residents with dementia and those requiring palliative care receive exceptional attention and support.

Newcarron Court has been designed to provide a warm and homely atmosphere for older residents who have a variety of care needs. The home features comfortable ensuite bedrooms and also has a Wi-Fi hot spot for residents to take advantage of. Residents can benefit from onsite physiotherapy as well as having access to an optician, a nutritionalist, reminiscence sessions and relaxation therapy.

Mealtimes are an important and enjoyable part of the day at Newcarron Court. The home makes birthdays special by baking personalised cakes to mark each resident’s birthday.

Regular activities are enjoyed by residents, and family and friends are also encouraged to take part in events organised by the home.

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Care Provided by Newcarron Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 116 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Stoddart (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (116)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Newcarron Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,195

  • Permanent, short term and respite stays available
  • (these prices are only a guideline, please contact Newcarron Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Newcarron Court Care Home Reviews (48)

Total of 48, showing 21-40
9.0

Newcarron Court Care Home has a Review Score of 9.0 (8.993) out of 10, based on 9 reviews in the last 2 years. Over all time Newcarron Court Care Home has 48 reviews.

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Review from Amanda P (Granddaughter of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and hard-working. My gran feels very at home here. She enjoys sitting out in the garden with the other men and women planting and growing plants. The home is very clean and tidy. I am glad my gran is in this home, especially during Covid-19, she has been well taken care of.

Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you very much for your review and it is brilliant to see your gran enjoying life at Newcarron and getting involved in the garden! We appreciate your comments and will pass them on to the rest of the team.


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Review from Ami T (Daughter of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a new resident and so far my mum has settled in well, thanks to the staff for making a hard situation easy on all of us. The staff are wonderful and nothing is too much bother, any minor issues I have had have been dealt with promptly. Mum's room is lovely and the activities staff are brilliant.
Huge thanks to all for the hard work and dedication they show to both my mum and my family and friends who come to visit.

Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you so much for your lovely review. It really means a lot to us and we will share your kind comments with the rest of the team. It's fantastic that mum has settled into life at Newcarron Court so well and if we can help or be of assistance in any other way then please let us know, we are here to help. Thanks again and best wishes.


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Review from A M (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visits to mum which have now resumed in her room are well managed. Tests before visits are carried out promptly and staff manage this very well.

Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you for your review and it is fantastic to be able to safely welcome our families back into the Care Home. Best wishes.


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Review from Karen H (Daughter of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all lovely. I am extremely happy with the brilliant care they are providing.

Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you so much for taking the time to review Newcarron Court and on behalf of the whole team thank you for your compliments about the staff which we will pass on. Great to hear that you are so happy with the care provided. Best wishes.


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Review from Jane K (Wife of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always feel welcomed by staff on arrival. Have no complaints whatsoever.

Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Lovely to hear that you are made to feel so welcome. Thank you for taking the time to review our service and we will pass on your comments to the team.


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Review from Pat O (Husband of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints, staff have been excellent.

Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you so much for taking the time to review Newcarron Court and we will pass on your words to the team.


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Review from Tadek K (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be hard to find fault with anything to do with the care of my mum since she has been a resident. At a baseline level, the standards set inside the facility are absolute what a relative would expect. Beyond that, it's the things you have to really pay attention to. to notice that matter most.
Sometimes that is about things that aren't captured in surveys. Things like love. It's not just that my mum is looked after and care for, that she's comfortable, well-fed or that she has things to do. It's that she's loved and show love by the staff. That means the most.

Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you so much for your lovely comments and we are delighted that you are so pleased with the care that your mum is receiving at Newcarron. On behalf of all the team, we really appreciate your words and it's nice to know that our love for our residents is recognised. Your mum and all of our residents mean the world to us and the bonds we make are precious. If we can be of further assistance in any way please do not hesitate to get in touch. Thanks again and best wishes.


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Review from Robert S (Son of Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Covid has obviously changed this and made everything much more difficult for everyone. I think the staff working in the unit where my mum is, did their very best under difficult circumstances. It was difficult to read about how high up the table of Covid deaths Newcarron Court Care Home was, as I was
relatively unaware of this issue throughout the pandemic. My mum seems to have made it through, so far, and hopefully, with Covid on the run and with effective personal restrictions in place, things will pick up - re, visits, activities, number of residents attending meals etc. Not quite back to "normal" yet, however.

Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you very much for your review and we are pleased that your mum is doing well. It's been a very challenging time for Care Homes and also really difficult for families and we thank you very much for your patience and understanding during this period. We are getting back to some kind of normality and hope that restriction will continue to ease and life can get back to where it was pre-Covid soon. All of our residents and staff have been double vaccinated for some time now and along with routine staff testing and effective infection control procedures, this should give us all confidence that the recovery is progressing really well. Thank you for your kind comment about our staff which we will pass on to the team and we hope to see you more over the coming weeks. Best wishes.


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Review from Lisa M (Granddaughter of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran loves it here, she is thriving and enjoys the company of the other residents. She seems settled and content in which is all we ask for her to be happy. The staff are always pleasant and answer any questions which we have about my gran's care. Overall very pleased with the care and attention
my grans getting.

Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you for your review and we are so pleased that your gran is doing so well and enjoying life at Newcarron.


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Review from James M (Son of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care home. Very caring staff.

Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you very much for your review and kind comments.


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Review from G F (Son of Resident) published on 28 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and helpful to visitors and are great to mum.

Reply from Paul Lawson, Customer Relations Manager at Newcarron Court Care Home

Thank you for your review and your kind comments, which we will pass on to the team.


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Review from Dale L (Son of Resident) published on 27 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During these unprecedented and difficult times for residents, family and staff alike I have felt that many of the staff have gone above and beyond their role to ensure my mother's wellbeing and dignity have been maintained.

Reply from Paul Lawson, Customer Relations Manager at Newcarron Court Care Home

Thank-you very much for your review and please do not hesitate to contact us if we can be of further assistance.


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Review from D M (Wife of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have not been in the home since 19th March due to the COVID-19 lockdown. Since March 2018 I have visited my wide daily, I feel that the very difficult job is done fairly well most of the staff are caring and do a good job. My wife as a whole is kept clean well-fed and safe and appears to be happy.
The staff tried to keep one in touch with my wife via video links which has been great and I appreciate the effort that went into this.

Reply from Paul Lawson, Customer Relations Manager at Newcarron Court Care Home

We appreciate your kind comments and it is good to know that your wife is happy living at Newcarron and that you have been able to keep in touch via video links through this extremely difficult time. We are really looking forward to welcoming you back to visit very soon. Thanks again.


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Review from C G (Daughter of Resident) published on 8 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff seem to understand my mum's needs and help her when needed. Mum seems to enjoy the company and the activities they have.

Reply from Paul Lawson, Customer Relations Manager at Newcarron Court Care Home

Thank you for your kind words and we are delighted that your mum is enjoying living at Newcarron. We will pass on your review to the staff. Thanks again and please do not hesitate to get in touch if we can be of assistance in any way. See you soon.


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Review from J R (Son of Resident) published on 19 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were very forthcoming with information in these difficult times, I take my hat off to them. I can't praise them enough for the jobs they do. Well done to ALL staff in all care homes, god bless you all.

Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you so much for your review and for your kind words of praise. We very much hope to see all of our families again in the near future. Please take care and do not hesitate to get in touch if we can be of further assistance in any way.


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Review from Malcolm P (Son of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lockdown has been difficult for everyone. It has caused real social isolation for people especially those in care homes. My mum, (91) has been a resident at Newcarron since November 2019. She struggles to use a phone so is very reliant on family and friends visiting. During lockdown the only contact
with her has been through video link, I was able to chat even when she was quite ill with Covid-19. Because staff recognised the importance of these calls I was able to see how the recovery progressed and now she is almost back to normal. Without the time and effort from staff, especially the activities coordinator, these calls could not have been made on a regular weekly basis. My mum insists that she is being very well cared for and is very happy as she has so many opportunities to chat with the staff. This is more significant than might seem as she is bedridden and does not mix with the other residents in her unit. So, I know I speak for the rest of the family when I say we are very grateful for the level of care and family support that we have received during what must have been a very difficult and stressful time for staff.

Reply from Paul Lawson, Customer Service Manager at Newcarron Court Care Home

Thank you, Malcolm, for your review and your kind comments. Glad that you were able to stay in contact with your mum during what must have been a very difficult time for you and your family. Hopefully, we will see you back at the Care Home soon.


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Review from Anne (Daughter of Resident) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in for three weeks and I would like to thank the staff, also the lovely friends she met, my mum put on weight and has spoken non-stop of the care and staff. My mum has never been a mixer but it has made such a change to her outlook on respite so thank you to all the lovely staff for giving
my mum a lovely stay she now talks non stop about all the people she met, thank you so much.

Reply from Helen Kinnaird, Home Manager at Newcarron Court Care Home

Many thanks for taking the time to review our home and I will happily share your comments back with my team.


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Review from Elizabeth L (Wife of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in the home for about 4 months and I am very impressed with the care that he has received. I wanted to make move him to a home nearer to where I live but he's so settled now and the staff are excellent so I don't want to move him now. The staff really do seem as if they care about
the residents and this shows in the way they interact with them.

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Review from W C (Brother of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Since my brother was made a resident in this ward, he has been treated with kindness and understanding by the hard working staff. They are well fed and the staff are great at arranging day trips and concerts which they all seem to enjoy. The home is very clean and the attention to residents when they
are ill or a bit down is second to none. Thank you all for the care and well being he receives.

Reply from Jayne Duck, Customer services administrator at Newcarron Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from J C (Wife of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The social work department held a review in Newcarron Court with carers. My husband is settling in very well with everyone and also seems pretty content. He has gained weight which we are pleased about. He is clearly coming on well and the social worker was extremely satisfied with how things were with
him and informed us that we do not need another review for 1 year.

Reply from Jayne Duck, Customer services administrator at Newcarron Court Care Home

Thank you for your review. It is lovely to hear that your husband has settled and is doing so well.


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Current Review Score: 9.0 (8.993)

Overview of Review Score

The Review Score of 9.0 (8.993) out of 10 for Newcarron Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.705 for Newcarron Court Care Home is calculated as follows: ( (79 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 105 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.288 Points relating to the number of positive Reviews for Newcarron Court Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2. 9 Positive Reviews ÷ 23.2 = 0.388

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 24 Jun 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

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Helen Stoddart

Job Title: Home Manager

Joined: 2009

"I'm Helen, the Home Manager at Newcarron Court. I have worked in Newcarron since 2009 when I started as a Night Shift Staff Nurse.


I am committed to working with the team at Newcarron to make this a home that is supportive and welcoming. We take pride in our participation in the local community and our standard of care to everyone living here."