Newcarron Court Care Home

Ronades Road, Newcarron Village, Falkirk FK2 7TB
Submit a Review
9.0 48 Reviews
  • Newcarron Court Care Home, Falkirk
Whether respite or long term care is required, Newcarron Court staff have been trained to deliver care in a professional and kind manner. The care team also ensure residents with dementia and those requiring palliative care receive exceptional attention and support.

Newcarron Court has been designed to provide a warm and homely atmosphere for older residents who have a variety of care needs. The home features comfortable ensuite bedrooms and also has a Wi-Fi hot spot for residents to take advantage of. Residents can benefit from onsite physiotherapy as well as having access to an optician, a nutritionalist, reminiscence sessions and relaxation therapy.

Mealtimes are an important and enjoyable part of the day at Newcarron Court. The home makes birthdays special by baking personalised cakes to mark each resident’s birthday.

Regular activities are enjoyed by residents, and family and friends are also encouraged to take part in events organised by the home.

Show Newcarron Court Care Home on the Map

Care Provided by Newcarron Court Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 116 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Challenging Behaviour/Psychosis
  • Huntington's Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Helen Stoddart (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (116)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Newcarron Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,195

  • Permanent, short term and respite stays available
  • (these prices are only a guideline, please contact Newcarron Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Newcarron Court Care Home Reviews (48)

Total of 48, showing 41-48
9.0

Newcarron Court Care Home has a Review Score of 9.0 (8.993) out of 10, based on 9 reviews in the last 2 years. Over all time Newcarron Court Care Home has 48 reviews.

Overall Experience

  • 28
  • 18
  • 2
  • 0
  • 0

Date Published

48
2
5
9
39

Review from Sheona K (Daughter of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother entered Newcarron Court over two years ago. Naturally, we were a bit concerned and apprehensive she would adapt and be happy in her new surroundings, having lived on her own for over 20 years and being fiercely independent and set in her ways.
Within a very short time, all doubts were totally
allayed. All staff and auxiliaries treated her with the utmost care, consideration, dignity and compassion. She now refers to them as her other family. As a very close knit family, we are extremely thankful and appreciative of all the love and support given to our mum.
We could not wish for a more suitable and secure environment for her to be in and would highly recommend to anyone.

Reply from Jayne Duck, Customer Services Administrator at Newcarron Court Care Home

Thank you for your review. It is so good to hear that your mum has settled so well and that she thinks of us as her second family. This must give you and your family such peace of mind knowing that she is well cared for and loved.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C C (Respite Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all the staff to be really helpful, courteous, friendly and cannot praise them all enough.


I did not attend any activities so cannot comment. I found my room to be basic but comfortable. I was disappointed there was no shower in my en-suite and was surprised there was no wi-fi.


Reply from Jayne Duck, Customer Services Administrator at Newcarron Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hilda B (Daughter of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum and Dad both moved here on 21/10/13 as my Dad had been diagnosed with vascular dementia on 12/3/14 and my Mum now physically frail struggled to cope even with my help and home care. It was soon realised that my Dad did not need a 'house' with some dementia patients so both moved to 'frail elderly'
which suited very well. Mum has had diverticulosis for many years so certain foods upset her. Consultation with junior sister and the chef was arranged so that those foods could be avoided. I am always informed about any ailments or medication changes. Any concerns are always dealt with promptly. I have never regretted my parents moving here as they both benefitted from it. Dad enjoyed the company and Mum got a good nights rest and was able to do more for herself. Dad died 10/2/15 having been well cared for. Mum, now 94 needs good care.

Reply from Jayne Duck, Customer services administator at Newcarron Court Care Home

Thank you for your review. I'm so glad that your parents were together and that they were happy. It is good to know that your mum is still been cared for really well and that you are kept informed of everything.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B C (Son of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 98-year-old mother was admitted for emergency respite to Newcarron 7 weeks ago. Despite being reluctant initially, she has settled very well and now wishes to stay on a permanent basis. I cannot speak highly enough of the charge nurse and care assistants.

Reply from Jayne Duck, Customer services administrator at Newcarron Court Care Home

Thank you for your review. Glad to hear that your Mum has settled and is so happy that she wants to stay with us on a permanent basis.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Daughter of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with our experience at this care home. The staff are always helpful, friendly and nothing is a bother to them. My mum has settled in quickly and we have every confidence in her care.

Reply from Jayne Duck, Customer Services Administrator at Newcarron Court Care Home

Thank you for your review. It is good to know that your mum has settled in well and that you can have peace of mind knowing that she is cared for. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gavin L (Nephew of Resident) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care homes can be depressing places and easily the staff become demotivated. It takes good management and contented staff to make a good care home and this care home has managed to have cheerful, caring staff in a pretty good facility.
There always seems to be someone around when needed (except when
trying to get out the door) and nothing seems too much trouble. I hope it continues to perform to the present high standard.

Reply from Rose Pickering, Customer Service Administrator at Newcarron Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert B (Son of Resident) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent review. Very pleased with the staff and home. All my concerns handled at the time.

Reply from Jayne Duck, Customer Services Administrator at Newcarron Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen G (Daughter of Resident) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am pleasantly surprised and delighted with the care my mother has received in the home. My mum has been very ill on a couple of occasions and I was impressed at the amount of time the carers spent with her. I am so pleased with the care that I have asked if mum is ill, and there is nothing to be gained
from going into hospital, that she remains in the home as I am confident and happy of the care she gets. I would also like to mention the unit ward sisters are all very caring and spend time keeping me up to date and answering my questions.

Reply from Rose Pickering, Customer Service Administrator at Newcarron Court Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience of our home and will share your comments with the home's manager. The Bupa Customer Care Team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.0 (8.993)

Overview of Review Score

The Review Score of 9.0 (8.993) out of 10 for Newcarron Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.705 for Newcarron Court Care Home is calculated as follows: ( (79 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 105 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.288 Points relating to the number of positive Reviews for Newcarron Court Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 116 registered maximum number of service users is 23.2. 9 Positive Reviews ÷ 23.2 = 0.388

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 24 Jun 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Helen Stoddart

Job Title: Home Manager

Joined: 2009

"I'm Helen, the Home Manager at Newcarron Court. I have worked in Newcarron since 2009 when I started as a Night Shift Staff Nurse.


I am committed to working with the team at Newcarron to make this a home that is supportive and welcoming. We take pride in our participation in the local community and our standard of care to everyone living here."