Annfield House Care Home has a Review Score of 9.0 (9.031) out of 10, based on 6 reviews in the last 2 years. Over all time Annfield House Care Home has 65 reviews.
Review from L T (Niece of Resident) published on 20 February 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from HC-One Limited, Administrator at Annfield House Care Home
Thank you so much for your review, I am sorry there is a member of staff you feel you do not like, can I please invite you into the care home so we can discuss and resolve this for you.
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Review from David P (Son of Resident) published on 30 January 2025
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5.0 out of 5
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Review from A M (Sister of Resident) published on 15 August 2024
Submitted via Website •
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5.0 out of 5
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Review from S C (Niece of Resident) published on 2 April 2024
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5.0 out of 5
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Review from Liz N (Daughter of Resident) published on 11 December 2023
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5.0 out of 5
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Review from Lynne H (Daughter of Resident) published on 5 December 2023
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5.0 out of 5
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Review from N B (Granddaughter of Resident) published on 10 March 2023
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5.0 out of 5
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Review from E M (Niece of Resident) published on 28 February 2023
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5.0 out of 5
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Review from M W (Resident) published on 27 February 2023
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5.0 out of 5
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Review from Stuart F (Son of Resident) published on 14 February 2023
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5.0 out of 5
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Review from A F (Son of Resident) published on 10 February 2023
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5.0 out of 5
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Review from Erin F (Granddaughter of Resident) published on 10 February 2023
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5.0 out of 5
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Review from Jane F (Daughter of Resident) published on 3 February 2023
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5.0 out of 5
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Review from Michael M (Son of Resident) published on 27 June 2022
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5.0 out of 5
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Review from John H (Resident) assisted by family/friend published on 5 May 2022
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5.0 out of 5
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Review from John W (Son of Resident) published on 21 January 2022
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Overall Experience
5.0 out of 5
Reply from Julie Caygill, Hospital Liaison Team Administrator at Annfield House Care Home
Thank you for your very positive comments regarding the care delivered at Annfield and for how the staff look after both your Mother and your Father. The home is about to undergo a refurbishment which will hopefully result in a positive change to the décor. With regards to the Garden, we do have a Gardening Contractor who visits the home regularly during spring and summer to keep the garden tidy, however, we will look into the potential of setting up a ‘gardening club’ for residents and relatives.
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Review from Fiona S (Daughter of Resident) published on 18 January 2022
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5.0 out of 5
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Review from Steve M (Son of Resident) published on 23 November 2021
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5.0 out of 5
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Review from T S (Husband of Resident) published on 16 November 2021
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5.0 out of 5
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Review from A B (Sister of Resident) published on 23 July 2021
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5.0 out of 5
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The Review Score of 9.0 (9.031) out of 10 for Annfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.831 for Annfield House Care Home is calculated as follows: ( (61 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.831
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.2 Points relating to the number of positive Reviews for Annfield House Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 6 Positive Reviews ÷ 10 = 0.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Sep 2024
| How well do we support people's wellbeing? |
Very good
(5) |
| How good is our leadership? |
Good
(4) |
| How good is our staff team? |
Very good
(5) |
| How good is our setting? |
Good
(4) |
| How well is care and support planned? |
Good
(4) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2018
What does ‘kindness’ mean to you?
As a Registered Nurse, Denise has over 20 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Having worked for HC-One for a number of years, Denise closely shares the company’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Annfield House.
When asked what she enjoys most about her role, Denise remarked:
“I enjoy meeting and building relationships with our Residents and their families in order to make a difference to their lives.”
Outside of work, Denise enjoys spending quality time with her friends and family.
If you would like to find out more information about Annfield House, Denise has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.
