Annfield House Care Home

58 Annfield Gardens, Stirling FK8 2BJ
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9.0 65 Reviews
  • Annfield House Care Home, Stirling
Set within the beautiful medieval town of Stirling, Annfield House Care Home offers personalised nursing care to older people.

Residents at the home benefit from stunning views across Annfield Gardens which they can enjoy from many of the cosy sitting areas and bedrooms, whilst communal areas offer the perfect space to relax or catch up with family and friends. From the lovely dining areas, residents can enjoy sociable mealtimes with the support of the creative catering team who work hard to design tasty and nutritional menus.

By getting to know each individual resident at Annfield House, the team take pride in encouraging everyone to take an active part in life at the home. Whether it be promoting participation in the popular wellbeing and activities programme or supporting residents in embracing the quieter times, they are committed to helping residents to lead their best lives.

Community is an integral part of life at Annfield House too, and the team is dedicated to supporting residents in building strong relationships in the Stirling community.

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Care Provided by Annfield House Care Home

  • Primary Care Categories
  • Older Person Care
  • Care Types Provided
  • Nursing Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Denise Fowler (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Residents Internet Access
  • Stairlift
  • Wheelchair Access

Annfield House Care Home Reviews (65)

Total of 65, showing 41-60
9.0

Annfield House Care Home has a Review Score of 9.0 (9.031) out of 10, based on 6 reviews in the last 2 years. Over all time Annfield House Care Home has 65 reviews.

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Review from H F (Son of Resident) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for three months and before that, she spent 5 months
in re-hab before that at home so I do not have a lot to compare with. Annfield House Care Home has a good reputation I discovered when researching care and I have found it lives up to this. There always looks to be staff
available and I have always found them friendly and helpful.
The rooms are clean and bright and mum says the food is good. At Christmas, I ate with mum and it was very good.

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Review from M A W (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to this home after living with me for 13 and a half years. I was devastated by this but was not coping due to her dementia.
I can honestly say this was the best move ever after looking at approximately 13 homes we found Annfield.
The staff from domestics to the manager are friendly, approachable
and have the best interests of the residents.
The home is warm, welcoming and spotless.
The staff are the best, they go the extra mile.
I can only praise them and thank them for their continued support.

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Review from Marlene A (Wife of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I could no longer care for my husband at home, he was assessed as requiring nursing care. I visited a number of care homes and was particularly impressed with Annfield and very pleased that a place became available. My husband became a resident on 28/7/17.


The manager, nursing staff, care staff,

cleaning and catering staff all treat my husband with dignity and respect. Staff take a keen interest in every aspect of his welfare and encourage activities which he can enjoy. Staff are always willing to take the time to speak to me and other family and friends. There is a very caring culture and the staff all seem to enjoy their work.

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Review from Gilbert H (Son of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was, unfortunately, only in Annfield House for a few weeks prior to her passing. In those short few weeks, however, the care she received was exemplary. This standard of care continued right through her passing. The managaress lent both my mother and I the most wonderful compassion and care.
I cannot speak highly enough of her. Those last few weeks were extremely difficult made much less so by the staff.

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Review from Carole D (Daughter of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both parents resided in Annfield (dad still does). The care given is of the highest standard and the cleanliness is superb as is the food. Activities are varied and there is a lovely garden area. Relatives are made very welcome. Staff treat resident with dignity. They work very hard in difficult situations.

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Review from C G (Daughter of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has dementia and came to Annfield House on the 29th May, that first day she was not happy at all. Now just over 2 weeks later she has settled well is enjoying the food and taking part in many activities and mixing with others. Thanks to the staff who are caring and friendly, always on the go but
always with kind words and encouragement for residents as well as visiting relatives.

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Review from H M (Resident) assisted by family/friend published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience from this home is that it is friendly staff, most helpful. Full of kindness and care. Very welcoming. The standard of care is high would recommend this home for any elderly person. Extremely happy that my father is a resident there.

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Review from Jennifer D (Daughter of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Annfield House is excellent. The staff are all very pleasant and very kind and thoughtful to residents. The home is spotlessly clean and always smells very fresh. The menus are excellent and my mother constantly praises the food. The table linen, cutlery and crockery are of a high standard
with fresh flowers on the table which is of great importance to my mother. The laundry of residents clothes is done to a high standard which is also important.

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Review from H M (Wife of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and I visited several care homes in the district before we made our decision. We chose Annfield House Care Home as we were impressed with the friendly staff and the homely clean surroundings. It proved to be the perfect choice as my husband is well looked after by well-trained and friendly
staff. The varied menu each day means he has put on weight and he is eating much better. He was poorly when he arrived; we do not worry about him now.

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Review from Alison G (Daughter-in-law of Resident) published on 23 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came to Annfield in November 2015, when her physical frailty made it impossible for her to be safe at home. I researched all 8 homes able to cater for her needs in a 10-mile radius of Stirling. I reviewed numerous care inspectorate reports; checked financial stability; telephoned every
manager; visited every home.
Annfield stood out. From the first phone call, the manager and her staff stood head and shoulders above all others. The manager made suggestions in that first call which helped me better understand the processes around social care, enabling me to take better-informed decisions. I have come to appreciate that this level of care, warmth and integrity is central to the ethos at Annfield. Without exception, I have found it in each staff member. We live 400 miles away, so this level of trust really matters. Annfield is very clean, great food, with plenty of activities, and a real sense of community. My mother-in-law has felt truly loved and cared for.

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Review from Louisa C (Daughter of Resident) published on 7 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I lost my wonderful Mother to the cruelties of dementia recently but she fought an extremely brave battle at Annfield House Care Home thanks to the amazing support, kindness and dignity shown from all the staff and management. My Mum was understood and loved and the staff showed incredible professionalism
and knowledge of her illness and could put solutions into place exactly when they were needed. I am grateful to Annfield and for all the support my family and I have received throughout this awful time. I have certainly met some wonderful people here and made some very good friends.

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Review from Elaine S (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mothers stay at Annfield House was short, August to November 2016. During this time she settled in well, enjoying the company, food and entertainment.
My mother died in November 2016 and in the 3 weeks leading up to her death, the nurses and carers could not have done enough for her.
As a team
they showed true dedication, tenderness and warmth which was of great comfort to my sister and I. Nothing was too much trouble for them.
Our only criticism would be that the manager never acknowledged our presence or my mother's death.
Overall, my sister and can only describe the care my mother received as excellent.

Reply from HC-One, Careline Team at Annfield House Care Home

Thank you very much for your comments regarding your mother’s recent stay in Annfield House.
I was pleased to hear that the level of support that your mother received was excellent and I will pass this on to all of my staff.
Please accept my apologies that during the time that your mother was here, we did not get the opportunity to meet.
I operate an open door policy and have monthly relatives meetings. I welcome any feedback from Residents and their relatives to improve the quality of the service.


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Review from Ros D (Wife of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent a few days respite in Annfield House Care Home. It was his first time there and was quite happy. He had a nice room, comfortable bed and enjoyed the food. He is looking into another visit soon.

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Review from Paul H (Son of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean and well-maintained care home in attractive surroundings. Very professional and caring staff who are kind and friendly while remaining respectful. My mother was very well looked after here.

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Review from Kenneth B (Brother of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is 5 star, first class. Can't ask for more than that. We are so pleased my brother is there, well looked after and well fed. The staff are lovely. He is happy and so are we.

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Review from E M (Daughter of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffered from Dementia and she was cared for very well. All the staff had a clear way of dealing with these type of people.
I can only say that my mother was so well looked after and everyone enjoyed her company. She would have some moments where she would be verbally and physically abusive
but the staff were very capable of dealing with this. I cannot thank them all enough. I could never have dealt with her at home. With all this wonderful care she lived to 93.

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Review from Janet G (Friend of Resident) published on 24 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend since she moved into Annfield House Care Home just over a year ago and throughout that time, I have found the staff friendly and always willing to help. The premises are clean and well cared for and most importantly the residents are happy, clean and well looked after
and have a good relationship with the staff. The recent addition of a monthly 'What's Happening' booklet all about the goings on, staff info, etc. etc. is most welcome. Congratulations to all.

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Review from C W (Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care in Annfield is excellent - 1st class with all residents needs being met in a quiet and caring manner. Residents are treated kindly with dignity and respect. The staff at all levels look after the residents with thought and giving individual attention at all times. As I am an independent person
I have access to all areas and I am able to take part in the social functions in and out of Annfield at any time. As a keen gardener, I tend to take care of our garden over the year which gives everyone pleasure.

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Review from Agnes M (Resident) assisted by family/friend published on 11 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time mum has spent at Annfield on respite and the same as first, it was a lovely time for my mum, allowing us to go on holiday and relax. She was so well cared for, the staff, nurses and domestic were all attentive and all her needs were met. She even befriended a resident who is
arranging to visit mum at home. The home is spotless, warm and welcoming she is looking forward to her next visit.

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Review from A S (Friend of Resident) published on 27 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager, she is an absolute rock at all times. Her door is always open, she's always free for a chat to clear up concerns or worries about anything at all. She never stops whether she's at her desk working away or on the floor supporting residents, dishing out cups of tea or anything else in between.
Her team of nurses are second to none. They're always full of cheer and offer help, support and comfort at all hurdles, and in particular during the final days/hours of my friend after having a recent terminal diagnosis and losing her battle fairly quickly. The nursing assistants are coming along just nicely, but with such excellent support from other staff, I wouldn't expect any less. I can't praise the staff in Annfield enough for their hard work and such compassion. I cannot recommend them enough.

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Current Review Score: 9.0 (9.031)

Overview of Review Score

The Review Score of 9.0 (9.031) out of 10 for Annfield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.831 for Annfield House Care Home is calculated as follows: ( (61 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 71 Ratings = 4.831

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.2 Points relating to the number of positive Reviews for Annfield House Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 6 Positive Reviews ÷ 10 = 0.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 20 Sep 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (9)

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Meet the Team (1)

Denise

Denise Fowler

Job Title: Home Manager

Joined: 2018

What does ‘kindness’ mean to you?


As a Registered Nurse, Denise has over 20 years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Having worked for HC-One for a number of years, Denise closely shares the company’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Annfield House.


When asked what she enjoys most about her role, Denise remarked:


“I enjoy meeting and building relationships with our Residents and their families in order to make a difference to their lives.”


Outside of work, Denise enjoys spending quality time with her friends and family.


If you would like to find out more information about Annfield House, Denise has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.