Blanefield House Care Home Reviews (10)
Blanefield House Care Home has a Review Score of 8.3 (8.331) out of 10, based on 2 reviews in the last 2 years. Over all time Blanefield House Care Home has 10 reviews.
Review from A F (Son of Resident) published on 3 February 2025
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Overall Experience
5.0 out of 5
Given my mum is often unsettled at the best of times, I was quite anxious about how she had been. But I could not have been more delighted with the home and the staff. She was settled, enjoyed
The staff have that rarest quality: they actually take a personal interest in genuinely caring about the residents.
I highly recommend Blanefield House Care Home and cannot praise it highly enough.
Reply from Bobby Dougan, Manager at Blanefield House Care Home
Thank you for your kind words, I will pass these on to the team. I am so delighted you were happy with what has been provided for your mum. We do our best to make sure that every person who comes to live with us for however long that is; is treated with kindness, dignity and respect, these are the key principles on which all care should be provided. Here at Blanefield, we try to go beyond that and make everyone feel like family. Your mum has settled in like she has been here for a long time and is doing really well and as you said, is taking an interest in what is going on and she is getting involved like I am sure she did when she was the one giving the care not receiving it. Thank you, Bobby.
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Review from Eva M (Daughter of Resident) published on 19 March 2024
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5.0 out of 5
Reply from Bobby Dougan, Manager at Blanefield House Care Home
Thank you so much for your lovely words Eva, it was a pleasure having your mum here, she is such a lovely lady. It's nice to hear such positive feedback letting us know that Mum enjoyed her stay and that her family and friends were reassured that she was being cared for with respect and dignity. We are looking forward to her next stay also and you know that she is welcome anytime.
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Review from Janice D (Daughter of Resident) published on 17 December 2020
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5.0 out of 5
Reply from Jim Calder, Manager at Blanefield House Care Home
Dear Janice, thank you for taking the time to submit this testimony. It was our pleasure to support your mother and her family, even for such a short time. I will be sure to share your kind words with the Blanefield House staff family. Many thanks again.
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Review from Elaine P (Daughter of Resident) published on 5 December 2019
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4.0 out of 5
My mum was a resident there from June to October. The care she received was of a high standard and the staff were able to form positive bonds with my mum and the family. We are extremely thankful to Blanefield House Care Home for making the last days of my mum’s life so peaceful for her and the family.
Reply from Jim Calder, Manager at Blanefield House Care Home
Hi Elaine, it was our privilege to support your mother and all family members during her stay with us. I will be sure to share your kind feedback with the team at Blanefield House. Many thanks.
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Review from Jean M (Daughter of Resident) published on 30 July 2019
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5.0 out of 5
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Review from L M (Daughter of Resident) published on 4 July 2018
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4.0 out of 5
Reply from Stuart Waterfall, Manager at Blanefield House Care Home
Thank you for your kind words. Our staff work very hard to provide high standards of care and excellent customer service throughout all areas of our care home. It was a pleasure to know and care for your father. We would like to offer both of you our best wishes.
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Review from D D (Son of Resident) published on 31 May 2018
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5.0 out of 5
Reply from Jacqueline Berey, Office Manager at Blanefield House Care Home
Hi there,
Thank you so much for taking the time to review Blanefield Care Home. We're delighted to hear that you are happy with the care your Mum receives and will be sure to pass this on to the team, they'll be so encouraged to hear that all of their hard work has been noticed. We will always strive to maintain and continuously improve the level of care and support that you have come to expect from us.
Many thanks once again
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Review from Ena T (Wife of Resident) published on 19 April 2018
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5.0 out of 5
Reply from Jacqueline Berey, Office Manager at Blanefield House Care Home
Thank you so much for taking the time to write a review and for your lovely comments, it is very much appreciated. Thank you particularly for your praise of our staff team, we'll be sure to pass this on! Many thanks once again.
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Review from J M (Friend of Resident) published on 19 April 2018
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5.0 out of 5
Personal care ie personal hygiene, washing of clothes, all to a very satisfying standard.
Activities are also helpful and are organised.
Meals are of a high standard and well organised.
Access
Staff keep friends and family informed of the resident's health and welfare.
Reply from Stuart Waterfall, Home Manager at Blanefield House Care Home
Thank you for your review and for your kind words about our Care Home and our Staff Team, this is greatly appreciated.
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Review from Joyce Y (Wife of Resident) published on 15 February 2017
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Overall Experience
4.0 out of 5
Reply from Jacquie, Home Administrator at Blanefield House Care Home
Many thanks for this positive feedback Joyce. The support you show not only to the staff but to the home is overwhelming and we promise to continue to deliver a home from home environment for your loved one. All feedback will be processed during our monthly quality assurance checks and we hope that you will see improvements.
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Overview of Review Score
The Review Score of 8.3 (8.331) out of 10 for Blanefield House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.950 for Blanefield House Care Home is calculated as follows: ( (19 Excellents x 5) + (1 Goods x 4) ) ÷ 20 Ratings = 4.95
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.381 Points relating to the number of positive Reviews for Blanefield House Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8. 2 Positive Reviews ÷ 7.8 = 0.256
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.