Forthbank Care Home has a Review Score of 9.8 (9.841) out of 10, based on 19 reviews in the last 2 years. Over all time Forthbank Care Home has 89 reviews.
Review from L B (Niece of Resident) published on 20 March 2025
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Reply from HC-One Limited, Administrator at Forthbank Care Home
We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your Aunt received at Forthbank care home and we will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.
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Review from L S (Daughter of Resident) published on 13 March 2025
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Review from G P (Son-in-law of Resident) published on 13 March 2025
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Review from James F (Son of Resident) published on 15 January 2025
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Review from Fiona W (Daughter of Resident) published on 13 January 2025
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Review from J R (Nephew of Resident) published on 13 January 2025
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Review from Pat F (Wife of Resident) published on 13 January 2025
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Review from George R (Husband of Resident) published on 7 January 2025
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Reply from Clare Sheehan, Careline Advisor at Forthbank Care Home
Thank you for your review, we value all feedback as this helps us to make improvements where required. We appreciate the 5-star rating given in relation to the care and support your loved one received at Forthbank Care Home. We are aware the home manager has investigated your concerns, relating to your wife's ill-fitting dentures and can confirm she will be in touch shortly to discuss this further.
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Review from George W (Husband of Resident) published on 6 January 2025
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Review from A R (Son of Resident) published on 31 December 2024
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Review from I J (Respite Resident) published on 5 June 2024
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Review from Colin W (Son of Resident) published on 12 January 2024
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Review from John D (Son-in-law of Resident) published on 30 October 2023
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Review from S M (Daughter of Resident) published on 10 October 2023
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Review from S R (Daughter-in-law of Resident) published on 14 September 2023
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Review from Karen R (Granddaughter of Resident) published on 26 July 2023
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Review from Ellen R (Daughter of Resident) published on 19 July 2023
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Review from Bruce W (Son of Resident) published on 6 June 2023
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Review from Catherine H (Daughter of Resident) published on 15 May 2023
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Review from N G (Wife of Resident) published on 1 March 2023
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Reply from Julie Caygill, Hospital Liaison Team Administrator at Forthbank Care Home
Thank you for taking the time to send in a review for Forthbank. I am sorry that you were not always fully satisfied with the service. HC-one has reviewed the service and a refurbishment programme has been agreed upon. A picture of the current uniforms will be made available in order that relatives to know what position staff are in the home. I would like to invite you to meet with me to discuss any other comments or suggestions you may have.
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The Review Score of 9.8 (9.841) out of 10 for Forthbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.841 for Forthbank Care Home is calculated as follows: ( (192 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 220 Ratings = 4.841
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Forthbank Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Aug 2024
How well do we support people's wellbeing? |
Very good
(5) |
How good is our leadership? |
Good
(4) |
How good is our staff team? |
Very good
(5) |
How good is our setting? |
Good
(4) |
How well is care and support planned? |
Very good
(5) |
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.
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Job Title: Home Manager
Joined: 2016
“I believe that kind care involves working in the best interests of the Residents in everything we do and in treating Residents and their families with the utmost dignity and respect.”
As a Registered Nurse and formerly a Care Assistant, Yvonne has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.
Yvonne joined Forth Bank as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.
She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Forth Bank.
When asked what she enjoys most about her role, Yvonne remarked: “I enjoy
knowing that I am giving 100% to the Residents of Forth Bank as it enables me to take pride in what I do.”
Outside of work, Yvonne enjoys the thrill of the racetrack, whether its horse racing or watching her own greyhound compete.
If you would like to find out more information about Forth Bank, Yvonne has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.