Forthbank Care Home

Drip Road, Kildean, Stirling FK8 1RR
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9.8 89 Reviews
  • Forthbank Care Home, Stirling
At Forthbank Care Home, located in peaceful residential area of Kildean, Stirling, the team provides personalised nursing and nursing dementia care to older people.

The welcoming home offers a choice of sitting and dining areas, for maximum comfort and areas for residents to partake in hobbies and interests. The lovely landscaped garden, which is looked after by some Residents, is a favourite location in which to relax or socialise with friends and family.

Forthbank also boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor to the home.

The professional care team at Forthbank takes the time to learn about each resident’s individual hobbies and interests, supporting them to lead an active and fulfilling life. In addition to the range of activities available, residents are also encouraged to take an active role in the Kildean community.

With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Forthbank to deliver the kindest possible care to residents, supporting them to lead their best possible life.

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Care Provided by Forthbank Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Yvonne Graham (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Forthbank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,300
    • Self-Funded Nursing Dementia Care from £1,350
    • RESPITE Self-Funded Nursing Care from £1,430
    • RESPITE Self-Funded Nursing Dementia Care from £1,485
  • (these prices are only a guideline, please contact Forthbank Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Forthbank Care Home Reviews (89)

Total of 89, showing 61-80
9.8

Forthbank Care Home has a Review Score of 9.8 (9.841) out of 10, based on 19 reviews in the last 2 years. Over all time Forthbank Care Home has 89 reviews.

Overall Experience

  • 73
  • 15
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Date Published

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Review from Irene M (Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My room is very homely and I get a lot of support from the staff who are all lovely and friendly. Food is very good here and plenty of it and plenty of choices. Entertainment superb.

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Review from Sheila F (Daughter of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved to Forthbank in September 2017 and we are only positive to the whole experience, from initial contact and information to how he is cared for on a daily basis. He has settled in, is content and speaks well of the staff and care he receives. We live abroad and can only visit sporadically
but can see and feel the friendly atmosphere every time we're there and see the respectful way the residents are treated. Forthbank keeps us updated, which is very positive and reassuring.
There is a wide variety of daily activities on offer to involve and stimulate the residents. We've taken part in some music entertainment and seen how much it's appreciated by everyone. We haven't been there at mealtimes but have seen the menu with a great mix and my father is very happy with the food. The home looks and smells clean and fresh, with no stale odours, which I haven't always experienced elsewhere.
Overall, this is a care home I can highly recommend.

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Review from Melvyn J (Husband of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent dedicated staff. Nothing is a bother. My wife is well looked after and entertained. The manager is very approachable and is often seen with the residents asking how they are.

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Review from Pamela R (Wife of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in for a week respite and he thoroughly enjoyed his stay. All staff were brilliant. He was clean, comfortable and enjoyed the food and felt safe. He settled very well and he would like to come back. He said that all staff were cheery and nothing seemed to be too much bother. They all
cared and spoke to him and they all had a smile which makes a big difference and a weight off my shoulders knowing he is being cared for.

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Review from Robert R (Son of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother arrived at Forthbank she has been treated with the utmost care and compassion by all members of staff. Her room is cosy, with a view that interests her, and is, along with all her amenities, kept clean and hygienic. The staff are always willing to chat and have a little fun and laughter
with her. Overall, I am happy with all aspects of her care and treatment.

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Review from G M (Niece of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt arrived in Forthbank Care Home in February 2017 and has been very settled there since her arrival. She is always happy and all of the staff are kind and caring towards her.


She always seems pleased and happy to see the staff. Her bedroom is always clean and tidy.


Forthbank provides regular

entertainment for the residents. My aunt is very happy here - I can tell by her eyes.

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Review from Gillian M (Daughter of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Forthbank for a year before he passed away. When he first went in we thought he'd kick up a fuss. He didn't. The minute he went in he loved it.
He got his lunch and started to do activities which he loved. He loved all the carers and the domestic staff. They were all fantastic with Dad.
He
especially loved it if treats were going about! His room was lovely and had a nice view and was spotless.
The manager went around the home every day speaking to the residents and she always asked if they were ok or needed anything. Communication was great, I was always told everything about Dad and before he passed nothing was a bother. All staff where great.

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Review from Margaret C (Friend of Resident) published on 8 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed in this home about 13 - 14 years ago and was very well looked after. In the last year two friends were admitted to the home and I saw for myself the great care and attention the staff gave and sometimes in dealing with some very difficult residents like one of my friends 102 year old
lady who even lashed out at the staff and shouted at them just because they were attending to her!

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Review from Chris A (Son-in-law of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Forthbank is an excellent care home in my opinion, in every respect. My mother-in-law is very happy there - she has a wonderful room, the staff are extremely caring and helpful and the activities are first-class.


We have struck lucky!


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Review from Margaret L (Daughter of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we were satisfied with the care given to dad. The staff could not do any better for him.

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Review from Beth H (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room was Mum's home for almost two years. As she became less able she was cared for by a group of staff who truly 'cared'. The room itself could have been a better standard of décor, particularly the bathroom, but the staff and the manager tried to make it a great environment. Support for me and
mum during her last few weeks was exceptional.

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Review from V B (Daughter of Resident) published on 2 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father entered for emergency respite when I was abroad. The staff settled him down and made him feel welcome. The room was clean, comfortable and provided well for his needs.
The lounge and dining rooms were bright and well arranged. The atmosphere of the whole place was relaxed and friendly and
the staff spent unhurried time with me when I arrived explaining how Dad had been in my absence.

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Review from Linda A (Daughter of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Forthbank a year ago and settled in immediately. Her room is first class and she loves it. The staff have been exemplary ad their communication with me about any issues is very reassuring. The atmosphere at Forthbank is terrific, they have lots of activities which again my mother
thoroughly enjoys, and you can see the staff care about the residents.


I cannot thank the staff enough from the manager to the nurses to the carers. All in all, a first-class experience for both my mother and me.


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Review from C MC (Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home was excellent. The staff were amazing and very helpful. The food was great and I very much enjoyed my stay. Certain staff members went that extra mile not just for me but for all residents.

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Review from Mandy C (Mother of Resident) published on 12 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Forthbank for the last 2 weeks and she has settled in beautifully. The staff and management are extremely friendly and always on hand to lend a reassuring ear. Would highly recommend.

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Review from Neil P (Son of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Given that my father died on 15/12/16 at this home and your letter arrived on the day he was cremated I think that your interdepartmental communication could be improved to avoid such overlaps in future.


His care and the staff were excellent. Where I feel there is room for improvement is at the initial

reception when the primary responsibility for his care was passed over to you from me. I wish I had been better informed about this process. What I'm talking about is things like registering with a GP, arranging chiropody, transfer of medication and other simple straightforward day to day things that were done but without me knowing about it.
I was left to assume things had happened and felt reluctant to contact busy nursing staff about non-nursing matters, over which they do not necessarily have an overview.


When my father had his 6-week review I heard all sorts of things I had no idea about, things, that a 5-minute phone call would have cleared up. I only found out he had had a chiropodist appointment because I happened to meet the chiropodist whilst visiting Forthbank. I asked if she had seen him and then asked about the toe separator he used, but she hadn't seen it because it wasn't being used and it seemed I was the only person who knew of its existence. Not a major issue, but excellence in care is not achieved by forgetting the small things.


Before my father moved in I made the point to the house manager that in order for me to feel I was discharging my duty of care towards my father, I would need to know that his needs were being addressed and she assured me this would be the case. This didn't happen and I was left to assume they were.
You asked for my opinion and this it.


There should be one single member of staff with an overview of each new resident during their settling in period, who is the point of contact for relatives/former carers. This person should keep them informed about all the necessary arrangements as they are made and certainly on a weekly basis until such a point that it is evident that everything has been transferred and is in place, at which point the relative/carer can back off safe in the knowledge that all is well.


This is also an opportunity to prove your commitment to care and receive the praise and thanks which you deserve for the very difficult and trying job that you all do.


Reply from HC-One, Careline Team at Forthbank Care Home

Communication is important to us and we strive to communicate effectively with Residents and relatives but on this occasion our timing was inappropriate and for this, we can only apologise.


We do try to ensure that one person is responsible for the admission and follow-up of Residents but due to annual leave and sickness, this can be difficult to achieve.


We take on board your comments and will review the admission process to ensure a more satisfactory experience for both Residents and relatives which includes ensuring that the small issues are addressed.


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Review from P H (Niece of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle who had Dementia was very well cared for and loved it at Forthbank.
No complaints and all the staff were very approachable and kind.

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Review from Sandra T (Friend of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit to the home and was pleasantly surprised at the welcoming I had.
Staff were friendly and very helpful. What struck me was how clean and fresh the whole building was/is. My friend's room was light and airy with a good view out of the window. A delight to see how well she was
being looked after.

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Review from Catherine H (Sister of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my brother is being cared for very well. The staff always have him clean and tidy and they look after him very well.

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Review from Elizabeth M (Daughter-in-law of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum went into the care home in June for respite but alas fell and broke her hip and that along with swelling in her legs meant she was there until she died at the end of October. She always said the carers were so good to her so sensitive. The atmosphere always seemed calm and relaxing. Not sure she
realised she was in a care home. She had always said she didn't want to go into a care home she asked me what is this place I am in, I told her it was a lovely rest home and she seemed happy with that idea.

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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Forthbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.841 for Forthbank Care Home is calculated as follows: ( (192 Excellents x 5) + (21 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 220 Ratings = 4.841

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Forthbank Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 29 Aug 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (1)

Yvonne

Yvonne Graham

Job Title: Home Manager

Joined: 2016

“I believe that kind care involves working in the best interests of the Residents in everything we do and in treating Residents and their families with the utmost dignity and respect.”


As a Registered Nurse and formerly a Care Assistant, Yvonne has gained many years’ experience in providing care and support for older people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest possible standards in care and quality of life for Residents.


Yvonne joined Forth Bank as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She uses her experience to motivate her team to deliver care and support in a way that Residents gain the most benefit, in a warm and welcoming home.


She also works hard to arrange events and activities with nearby organisations and is always quick to welcome the local community to Forth Bank.


When asked what she enjoys most about her role, Yvonne remarked: “I enjoy
knowing that I am giving 100% to the Residents of Forth Bank as it enables me to take pride in what I do.”

Outside of work, Yvonne enjoys the thrill of the racetrack, whether its horse racing or watching her own greyhound compete.


If you would like to find out more information about Forth Bank, Yvonne has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.