Randolph Hill

Perth Road, Dunblane FK15 0BS
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9.2 14 Reviews
  • Randolph Hill, Dunblane
Randolph Hill has 60 beautiful single bedrooms with spacious en-suite shower facilities, arranged over two floors. A lift and a lovely central staircase provide access to the first floor. The freshly decorated bedrooms have telephone and Internet access, a wall mounted TV and a nurse call system for prompt assistance. All of the lounges have wide screen TVs and there are pantry kitchens off every dining room. Staff encourage families to make themselves at home and put the kettle on. The lounges on the ground floor have patio doors leading out to the residents’ garden, where pretty, winding paths give access to the lawn and flowerbeds. Events and activities are hugely enjoyed at Randolph Hill and a dedicated team, full calendar and the availability of their own minibus ensures that the level of participation is high.

An excellent Chef and kitchen team offer nutritionally-balanced, freshly prepared meals. The menu changes on a four-weekly cycle and they try to accommodate different tastes and diets as far as possible. Residents choose where to eat. Some people like the privacy of their own room, whilst others enjoy eating together in the dining room.

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Care Provided by Randolph Hill

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Pauline Wilson (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (59)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2006
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Randolph Hill

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,834 – £1,834
    • RESPITE Self-Funded Nursing Care £2,758 – £2,758
  • (these prices are only a guideline, please contact Randolph Hill to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to visit during sociable hours.


  • Parking

  • Car park to the front of the building.


Randolph Hill Reviews (14)

9.2

Randolph Hill has a Review Score of 9.2 (9.219) out of 10, based on 7 reviews in the last 2 years. Over all time Randolph Hill has 14 reviews.

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Review from Ann J (Daughter of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father recently became a resident at Randolph Hill. He has been made to feel very welcomed and treated with the utmost care and respect. The staff are all friendly and caring. His medical and personal needs are well managed. The environment is clean and has a homely feel which we consider so important
for his well-being. Our family is always made to feel welcomed, included, and informed of the different activities my father is participating in.
Meals are healthy, tasty, and nutritious along with delicious home baking!
Staff are responsive to changing needs and we know that when we are not with my father he is being well cared for.
Having previously had a parent at Randolph Hill, I found it reassuring that many staff and management I knew then are still at RH. We are delighted with every aspect of care. We can see that my father feels settled and happy which is so very important to us. He thoroughly enjoys the meals and cakes, especially if there's extra fresh cream!

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you very much for taking the time to leave a review. The team will be so pleased to hear that your father feels welcomed into a home full of care and respect. It is good too that there are familiar staff and, along with the details in the home that you mention, should provide comfort to you all and give you reassurance. Best wishes.


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Review from M N (Daughter of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with all elements of my mum's care. I have found all staff from the senior managers, nursing staff, carers, activity coordinators, cleaners, kitchen, and admin staff to be professional, committed to my Mums best care and welfare, and also concerned that I am satisfied with her
stay. I am always informed of each and every intervention and made to feel welcome at any time. The staff go out of their way to include me as part of the Randolph Hill family and I cannot praise the excellent service enough,

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

We really appreciate your review - many thanks. It is so pleasing to hear that you are so satisfied with your mum's care and the team will be delighted with your praise.


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Review from D B (Friend of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend and I were visiting a friend in Randolph Hill. All the staff were so friendly and helpful. When we visited there was a singing session for the residents which they enjoyed and we did too. Very impressed by the care homes ambience.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you very much for leaving a review following your visit. There is always something going on in our home and we are so pleased to hear that you are impressed. Best wishes.


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Review from Shirley R (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has recently passed away at Randoph Hill. She had been a resident for the last 10 months of her life. During that time, she was treated with dignity, and respect and like a family member. The staff in this home really care. They provide a variety of activities for all abilities and regular day
trips in the minibus. The rooms are freshly decorated for each resident and communal areas are regularly refreshed. Although it is not the "fanciest" care home in the local area, I cannot recommend it highly enough. Every single one of the staff goes above and beyond their duty to provide the best care for residents and their families. Thank you to you all.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you very much for taking the time to leave a review. We are so pleased to hear your thoughts regarding the care for your mum, and will pass your comments on to our staff. It is always good to hear that our activities, bus trips, and overall care means so much.


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Review from Graeme T (Son of Resident) published on 9 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy in this home. Staff are polite to her and lovely to me when I visit. She is well cared for physically and there are loads of activities. I could sing the praises of systems, days out and activities but the best part is the staff. Everyone is caring and helpful!

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you very much for your feedback. It is so lovely to know that your mum feels so happy and well-supported.


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Review from Morag S (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad stayed at Randolph Hill Nursing Home for two years. An excellent nursing home, with excellent staff. Dad was treated with dignity and respect and every effort was made to ensure his wishes were met. Food, very important to Dad, was excellent. All staff were caring and compassionate. Mum visited
daily and was made very welcome and included in events. Dad loved travel and thoroughly enjoyed the minibus excursions to the Transport Museum with a particular location being a highlight. Many activities are on offer. We also enjoyed the garden. Care is reviewed every six months - but any queries were swiftly addressed meantime. I cannot recommend highly enough.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

We really appreciate your feedback regarding the care provided for your Dad. We will let the team know your comments regarding excellent effort and they will be especially pleased to hear your thoughts about the food and the minibus trips to the Transport Museum. Many thanks.


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Review from Janet G (Daughter of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow! You hear all sorts of horror stories in the press about how the elderly are treated in nursing homes. This is not my experience! I have been blown away with how everyone in Randolph Hill treat my mum. She is respected and cared for to a level that beats my expectations. I feel they treat her as
family, understanding her needs and quirks, whilst still treating her with the utmost respect and dignity. I leave my mum after each visit in capable hands.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

We are so pleased that you are happy with the care and support provided for your mum. Thank you so much for your feedback.


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Review from Alison T (Daughter of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred to Randolph Hill Dunblane yesterday by ambulance. Her welcome was warm, professional and calm. My sister and I were included by staff in settling her in and made to feel welcome and at home. Nothing was too much trouble for anyone. We were so relieved and so glad to see Mum in an
environment that is safe and caring but not clinical. She has already started to enjoy meals, been wheeled outside to see the garden, had a wash and blow dry by the visiting hairdresser etc. As a family, we are delighted that Mum has become a resident. We know she is safe and no longer needs to worry. We look forward to visiting her in her new home. Thank you one and all.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you so much for your feedback. We are so pleased that your mum has settled well and is already feeling at home.


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Review from E M (Daughter of Resident) published on 31 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled extremely well at Randolph Hill. This is down to the wonderful care and professionalism shown towards residents by staff. As a visitor I feel the friendly atmosphere as I enter the home with the lovely welcome given by the reception staff. I have been kept well informed by nursing
staff about Mum's health and wellbeing. It shines through how well staff are really getting to know my mum. Surrounded by the company of other residents and staff plays a huge role on my mum's happiness. She thrives spending her day in the lounge and also participating in her choice of the many activities provided by the excellent activities team. Having the home split into individual units with their own lounge and dining area for small group living has been the perfect structure to allow my mum to become familiar with the residents within her small unit. Thank you Randolph Hill. I can enjoy valuable time with my mum doing things together.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

We are delighted that you are so pleased with the care and activities provided for your mum and that she has settled so well. Thank you for providing this feedback and this will be shared with the team. It is so good too that you can enjoy your quality time together.


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Review from Hugh B (Son of Resident) published on 29 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for, and enjoys the company of the care staff. The standard of nursing care is excellent with good liaison with the local GP practice. The staff are always friendly and helpful when I visit or speak to them on the phone.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Many thanks for the review and taking the time to provide feedback. It is good to hear that you are so pleased with the standard of care for your mum.


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Review from Keith L (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is fresh and clean with decorating and improvements going on on a regular basis. Right from the reception the staff are cheery and helpful. If I have any request then they are quick to respond in a positive manner. I know my mother is well catered for and she is happy with her care.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you for taking the time to leave some feedback. This is really important to us and we are pleased that you feel your mother is happy and well looked after by our cheerful staff. We aim to ensure that the property is continually well maintained and provides a lovely environment for our residents.


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Review from Elaine E R (Daughter of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Randolph Hill ensures that people are the focus of everything that they do. My Mum moved into her home in October 2019 and has enjoyed making new friends and learning some new interests.
All the staff are super friendly and have taken a real interest in my Mum.
I have already recommended Randolph
Hill to others.
I now get to visit my Mum and enjoy a cup of tea and chat.
The Manger and her team are awesome.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

We are so pleased to hear that your Mum is enjoying meeting friends and taking part in activities and also that you are both enjoying your time for a chat. The staff will be pleased to hear your feedback. Thank you for taking the time to let us know.


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Review from Jenni B (Daughter of Resident) published on 23 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although a sizeable home, with quite a large number of staff, the structure breaks down into six self-sufficient wings that make everything more personal.
Planning and communication are excellent, which means that care plans are carried out consistently, even by a range of staff members.
Activity
staff, bring a welcome dimension both for those spending most of their time in the home and for those who can enjoy day trips out.
The setting itself is lovely and recent developments to the garden have been thoughtfully managed to give as much access to residents as possible.
If there are changes or if we have concerns, we have felt listened to and as a result, are not hesitant when there are issues to discuss.
The sense of sharing the care is worth its weight in gold.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you very much for providing us with your feedback. As you have highlighted, a lot of thought does go into planning the facilities and care and therefore we will be pleased to share your review with the staff.


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Review from Liz B (Daughter of Resident) published on 11 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my appreciation for the excellent quality of care that is given to my mother who has been resident at Randolph Hill, Dunblane for the last nine months. First impressions, the introduction to the home was very friendly. Straight away we knew that this was to be the place for Mum.
Since Mum became a resident, we have found the staff to be very proactive and attentive in relation to her personal needs. Anytime we have had occasion to ask about aspects of her health, staff have always been on the ball and able to show up to date notes relating to her conditions. They have also provided good communication regarding situations with her, when we are not present. The home has a lovely garden area for better weather and also provides various activities and entertainment for the residents. Prior to Mum being resident at Randolph Hill Dunblane, she had respite care within other homes in the area, however, they did not appear to be up to the same standard.

Reply from Julie Kennedy, Marketing Manager at Randolph Hill

Thank you very much for taking the time to leave us your feedback. We are so pleased to hear that this is the right place for your mum. The staff will very much appreciate your acknowledgement of the individual care that is provided. Many residents are enjoying the activities and entertainment and some like to look out on the lovely garden as we wait for the better weather!


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Current Review Score: 9.2 (9.219)

Overview of Review Score

The Review Score of 9.2 (9.219) out of 10 for Randolph Hill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for Randolph Hill is calculated as follows: ( (73 Excellents x 5) + (5 Goods x 4) ) ÷ 78 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.283 Points relating to the number of positive Reviews for Randolph Hill is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 7 Positive Reviews ÷ 12 = 0.583

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 22 Jun 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Very good

(5)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 15 hours ago

Single en-suite room


Awards / Recognitions (2)

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Meet the Team (3)

Pauline

Pauline Wilson

Job Title: Manager

Joined: 2022

I have been employed by Randolph Hill for 16 years during which time I have progressed from staff nurse, and senior roles, to my current position as manager. With a BSc Nursing qualification, I have also recently completed SVQ 4 in Health & Social Care. I have a fantastic team of registered nurses and skilled care staff who deliver high levels of person-centred care. Together with dedicated ancillary staff, we ensure that our residents are at the core of everything we do, and our aim is to enable our residents to enjoy the later stage of their lives to the full.


Margaret

Margaret Campbell

Job Title: Operations Manager

Joined: 2002

Margaret has worked as part of the Randolph Hill team for over 20 years. Margaret started as a staff nurse progressing to Deputy Manager, Manager, Senior Manager and has recently taken up her role of Operations Manager.


Jo

Jo Comrie

Job Title: Care Quality Manager

Joined: 2017

RGN qualified in 1994, Jo has worked in care homes since 1999 and now holds additional qualifications of a Pg Dip HSc in Advanced Nursing.


Jo returned to Randolph Hill in 2017, as Deputy Manager, after managing a nursing home in New Zealand for 8 years. Jo was promoted to manager in 2019, then Senior Manager in 2021 and is now Care Quality Manager.


Frequently Asked Questions about Randolph Hill

What types of Care is Randolph Hill registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Randolph Hill provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Randolph Hill have?

There are 60 Single Rooms.

What are the Facilities & Services at Randolph Hill?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Randolph Hill to the centre of Dunblane?

0.4 mile(s) as the crow flies, distance by road may be significantly further.