Allanbank Care Home

Bankend Road, Dumfries DG1 4AN
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9.5 57 Reviews
  • Allanbank Care Home, Dumfries
Winner of the Scotland Care Home of the Year Accolade in the Caring UK Awards 2023, the team at Allanbank create so many opportunities to enrich their residents’ lives at the home, which has stunning views of the countryside and the River Nith.

The team create their own musicals, like The Sound of Music and Sister Act, with full make up and fantastic costumes, the residents love singing along. The team often perform in the home's car park for the local community to enjoy.

There are regular swimming sessions at the local hydrotherapy pool, as well as tai chi classes.

The entire team embrace activities. One of the carers is a talented artist so runs art sessions with the residents. She even organised an exhibition for their families, transforming the home’s bar into a gallery.

Residents who love cooking spend time with the home’s chef, who helps them to recreate their favourite recipes, which are added to Allanbank’s Recipe Book.

The local football club run a reminiscence group, where the residents meet fellow fans and former players.

The home has a fantastic relationship with the Theatre Royal – which donates front row tickets for residents to enjoy performances.

The team are passionate about keeping their residents connected to their local community, so organise regular pub lunches, visits to garden centres, church coffee mornings, animal farms and community high teas and dances.

The residents can also enjoy regular appointments with a mobile hairdresser in the home’s hair and nail salon.

Allanbank is made up of smaller individual communities, with cosy lounge and dining areas, which gives it a warm, family feel. There are enclosed courtyard gardens, with wheelchair-friendly pathways and raised planters, where the residents enjoy growing their own produce.

And the home-cooked food is a real highlight, with home baking every day for afternoon tea.

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Care Provided by Allanbank Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra McNay (Service Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (69)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Allanbank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,321

  • Our 2025 room fees start from £1321 but may be up to 30% more. This depends on the type of bedroom that is right for you, from our standard rooms to our premium bedroom options.
  • (these prices are only a guideline, please contact Allanbank Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Allanbank Care Home Reviews (57)

Total of 57, showing 1-20
9.5

Allanbank Care Home has a Review Score of 9.5 (9.465) out of 10, based on 24 reviews in the last 2 years. Over all time Allanbank Care Home has 57 reviews.

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Review from J W (Wife of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise for the management of Allanbank Care Home and for the staff in Glensone unit especially the dedicated, caring and compassionate care towards my husband. They certainly keep his spirits up. Thank you for going above and beyond to ensure his well-being and safety. Food is good
but he says some days not so good. He would love to be able to play dominoes. We thank you.

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Review from Jill H (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was physically not well at all during December 2024 and had a knock-on effect on her normal presentation. She was irritable and not appreciative of the support offered. Despite staff feeling unwell themselves they tried their best to show Mum patience and understanding and they reassured me that
they were not taking things personally.

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for sharing your experience. We're sorry to hear your mum wasn't feeling her best during that time, but we're glad our staff provided the care and understanding she needed. It's heartening to know their reassurance made such a difference to you as well. Your feedback means a great deal thank you.


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Review from M P (Guardian of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always experienced very kind and knowledgeable advice and guidance from the staff team. They are there for the service users at all stages of illness and offer the best care and treatment. Highly recommend this care home to family, friends and service users.

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for your wonderful feedback. We're so pleased to hear that you find our team to be so kind, knowledgeable, and supportive. Providing the best care is at the heart of what we do, and it's incredibly rewarding to know that our efforts are appreciated. Your recommendation means a great deal - thank you.


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Review from Florence C (Friend of Resident) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I wish to convey my heartfelt thanks to all the staff in Kier Unit where my friend was a resident for approximately 18 months.
The unit was very clean and comfortable and the meals appeared to be very good with a great choice for residents.
The activities team was very good at providing entertainment
and as my friend was one of the younger residents he enjoyed this very much and was happy to participate when he could.
Generally, the carers were very caring and professional and any minor issues that I raised were dealt with promptly, professionally, and resolved satisfactorily.
During the last couple of weeks before my friend's passing the staff were exceptional and we as a family could not have asked for better care.
I would like to thank all staff on behalf of the family our grateful thanks.
I would certainly recommend this Care Home to anyone.

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you so much for sharing your kind words about the team at Allanbank, especially written during such a difficult time. It means so much to know that your friend was well cared for and able to enjoy his time with us, especially participating in the activities. We will be sure to share your wonderful review with the team, who will be touched to read your comments, thank you again.


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Review from John H (Son of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very nice and have a nice friendly approach to all the residents.
There are regular activities to join in.
There are also outdoor trips which are greatly liked by everyone who goes.
The food is very good and varied.
The management is very good and friendly.

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for your lovely feedback for Allanbank. We're so pleased to hear that you've found our staff to be friendly and that you're enjoying the activities, outdoor trips, and the variety of food we offer. We're also glad to hear that our management team has been supportive and welcoming. Your comments will be shared with the team thank you.


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Review from Jillian C (Daughter of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum suffered from dementia and other health issues. She moved into Allanbank last November after a hospital stay as it was no longer safe for her to go back home. Thanks to the lovely caring staff in Glensone Ward they treated her with respect and kindness and made her days enjoyable and she settled
in after a couple of weeks. Unfortunately Mum took a turn for the worse recently and the staff went above and beyond to care for Mum in her final weeks/days of life every person pulled together as a team to make sure Mum was well looked after comfortable and pain-free right up until she passed away. The staff are very special people and will never be able to thank them enough.

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for taking the time to write such a heartfelt review. We are so sorry for your loss. The team will be deeply touched to read your kind words about the care they provided to your mother.


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Review from Billy L (Son of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Allanbank a couple of months ago and I cannot fault the care she has received. The staff are very friendly and attentive. Her needs are cared for and she is happy and settled. Communication is great between staff and the family. There are activities on most days and even though
Mum can't do much for herself they always try and include her.

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for your five-star review of Allanbank, we are delighted to hear how well your mother has settled in, she is certainly in good hands.


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Review from T R (Daughter of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Allanbank Care Home for nearly 3 years. In that time she has been very happy and well looked after. The management and staff are excellent with her care and dignity. The staff on her unit are very settled and this helps us to build a relationship with them. Overall excellent
care.

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for your review for Allanbank, we are delighted to hear how happy your mother is there.


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Review from S C (Wife of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When the senior and experienced staff are on duty, it is very noticeable and the standard of care is excellent. It would be good if all staff wore name badges.
My husband has only been a resident since January 3rd, 2024 and sometimes the less experienced staff have not given him enough fluids. Has
been dealt with to my satisfaction.

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you so much for taking the time to leave this review, the team at Allanbank are very proud of the care they provide. Please rest assured that our staff are extremely proactive in ensuring that our residents have the correct amount of fluids, something which is overseen and monitored very closely by our senior staff. If you do have any concerns, please do speak to the home manager directly, her door is always open.


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Review from T M (Great-Niece of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the support to introduce my uncle to the home. Food is all freshly prepared and caters to his choices, is clean and very individualized to him. So far our experience is this is very person-centered.

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Review from Frances B (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father entered Allanbank Care Home in June 2023. The staff were very friendly and supportive of my father and family helping to settle Dad in his new surroundings. They make sure that he goes along to the day room for most of the day and is not left isolated in his room. He is kept clean and tidy
at all times. The staff take the time to keep him mobile.

Reply from Kate Yates, Communications and Content Specialist at Allanbank Care Home

Thank you for taking the time to leave such a wonderful review, the team at Allanbank will be delighted to read your comments and we are happy your father has settled in with us so quickly.


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Review from Marlyn C (Sister of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sister is happy at Allanbank, can be a bit stubborn to get involved, likes going swimming, happy to sit about, which you have to prompt her to do things, activities are quite a few, although she does get out with her sister quite a lot. Just feel with her being youngish and the others in her unit being
older, it must be a bit of a long day, although she gets on with everyone. My only issue is the laundry, as her clothes don't seem to be returned.

Reply from Lisa McCauley, Social media officer at Allanbank Care Home

Thank you for taking the time to leave a review; we really value your feedback. We are pleased to hear your sister is happy at Allanbank, but we're sorry to hear about your concerns. We would like to reassure you the team will always listen to any concerns you have. Please contact the team, and they would be happy to talk things through and work with you and your sister to put things right. You can call 01387 249935, email: allanbank@sanctuary.co.uk or pop in to see us if you can. Best wishes.


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Review from A B (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff warm and welcoming when visiting. Food choice excellent. Warm environment and small units. Flexible approach to residents needs.

Reply from Lisa McCauley, Social media officer at Allanbank Care Home

Thank you for taking the time to write a review for Allanbank. We really appreciate your feedback and will pass your kind word on to the team. Best wishes, Lisa.


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Review from E T (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has not been a resident for long but my overall opinion is very positive. The staff are kind and caring and very professional but it is clear they are understaffed. My mother is well cared for and reasonably happy.

Reply from Lisa Mcauley, Social media officer at Allanbank Care Home

Thank you for your review about your mother's care at Allanbank. Your feedback is important to help us make improvements and we are pleased to let you know, we are currently recruiting for more care staff and we hope to have a full team very soon. Thank you for your kind words about our staff and will pass this onto the team. Best wishes, Lisa.


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Review from A H (Sister of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff and management are working together as a team. I have noticed there is sometimes only one member of staff on to look after eight residents, which is a lot to see too.
Overall. they give good support and encouragement.
There is a wide variety of food and of a great standard.

Reply from Lisa Mccauley, Social media officer at Allanbank Care Home

Thank you for leaving a review for Allanbank Care Home. We really appreciate your feedback and take your comments very seriously. We have passed your comments about our staff to the management team. Thank you for your kind words about the team spirit, good care and the standard of food. Best wishes.


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Review from John M (Son of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Initial experience good but my mother has only been in six weeks. She enjoys the food and staff are excellent.

Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home

Thank you for your kind words about our home and team. Best wishes, Fae.


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Review from R B (Daughter-in-law of Resident) published on 16 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year-old mum moved here from hospital after some transient ischaemic attacks had left her very debilitated with high dependency.
The staff have made a tremendous effort to meet all her many care needs and to get to know her.
Two staff members and their team have been a tremendous support during
this journey for Mum and the whole family.
Mum is improving slowly and after six weeks is attempting to speak a little. One of the first sentences we could make out was “They are very kind” referring to her Allanbank carers. I think that says it all!

Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home

Thank you so much for your wonderful review for Allanbank Care Home. It's great to hear that your mum is improving and that she seems happy with us. Best wishes.


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Review from R K (Daughter of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I’m very happy with the care that my dad receives at Allanbank Care Home. After a “settling in” period he is integrating very well with the staff and other residents. The staff are very friendly, always have time for a chat with dad and are very attentive to his needs.
Dad has enjoyed trips out and
is taken swimming every week which he enjoys immensely and has been very beneficial to his general well-being. The staff also provide activities for the residents such as dominos, karaoke, music sessions and arts and crafts.
Any issues that have arisen have been dealt with in a timely manner and resolved satisfactorily.
I would have no hesitation in recommending Allanbank to anyone looking for a place for their loved one where they would be treated with kindness, dignity and respect.

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Review from T W (Daughter of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with the care Mum receives at Allanbank. She is treated with kindness by all staff members. Usually, I only visit at weekends and sometimes there is only one care worker in the unit which isn't ideal. Mum managed to get out of the care home twice but since then a notice has been put on
the external door to remind people to make sure it's closed properly. There are lots of activities for residents Mum is taken swimming weekly.

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Review from D R (Husband of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was admitted to Allanbank eighteen months ago, six and a half years after she was diagnosed with dementia. She immediately settled in the home and never mentioned coming home. I have found the staff very caring, my wife thinks she is in there to help and asks other residents how they are and
if she can help them. She takes part in numerous activities provided and has been on trips away from the home. The staff have always made me feel welcome and kept me informed on how my wife is doing. The home is very clean and well maintained.

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Current Review Score: 9.5 (9.465)

Overview of Review Score

The Review Score of 9.5 (9.465) out of 10 for Allanbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.465 for Allanbank Care Home is calculated as follows: ( (153 Excellents x 5) + (107 Goods x 4) + (22 Satisfactorys x 3) ) ÷ 282 Ratings = 4.465

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Allanbank Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Sandra

Sandra Mcnay

Job Title: Home Manager

Joined: 2021

I love my job, I love ensuring our residents receive the best care they can in a home environment from a staff team that is like an extended family to them.


Working in social care for me is all about making a difference in people's lives and retirement by caring.


Frequently Asked Questions about Allanbank Care Home

What types of Care is Allanbank Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Allanbank Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Allanbank Care Home have?

There are 69 Single Rooms.

What are the Facilities & Services at Allanbank Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Allanbank Care Home to the centre of Dumfries?

0.8 mile(s) as the crow flies, distance by road may be significantly further.