Allanbank Care Home

Bankend Road, Dumfries DG1 4AN
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9.5 60 Reviews
  • Allanbank Care Home, Dumfries
Winner of the Scotland Care Home of the Year Accolade in the Caring UK Awards 2023, the team at Allanbank create so many opportunities to enrich their residents’ lives at the home, which has stunning views of the countryside and the River Nith.

The team create their own musicals, like The Sound of Music and Sister Act, with full make up and fantastic costumes, the residents love singing along. The team often perform in the home's car park for the local community to enjoy.

There are regular swimming sessions at the local hydrotherapy pool, as well as tai chi classes.

The entire team embrace activities. One of the carers is a talented artist so runs art sessions with the residents. She even organised an exhibition for their families, transforming the home’s bar into a gallery.

Residents who love cooking spend time with the home’s chef, who helps them to recreate their favourite recipes, which are added to Allanbank’s Recipe Book.

The local football club run a reminiscence group, where the residents meet fellow fans and former players.

The home has a fantastic relationship with the Theatre Royal – which donates front row tickets for residents to enjoy performances.

The team are passionate about keeping their residents connected to their local community, so organise regular pub lunches, visits to garden centres, church coffee mornings, animal farms and community high teas and dances.

The residents can also enjoy regular appointments with a mobile hairdresser in the home’s hair and nail salon.

Allanbank is made up of smaller individual communities, with cosy lounge and dining areas, which gives it a warm, family feel. There are enclosed courtyard gardens, with wheelchair-friendly pathways and raised planters, where the residents enjoy growing their own produce.

And the home-cooked food is a real highlight, with home baking every day for afternoon tea.

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Care Provided by Allanbank Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra McNay (Service Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (69)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Allanbank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,321

  • Our 2025 room fees start from £1321 but may be up to 30% more. This depends on the type of bedroom that is right for you, from our standard rooms to our premium bedroom options.
  • (these prices are only a guideline, please contact Allanbank Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Allanbank Care Home Reviews (60)

Total of 60, showing 21-40
9.5

Allanbank Care Home has a Review Score of 9.5 (9.494) out of 10, based on 27 reviews in the last 2 years. Over all time Allanbank Care Home has 60 reviews.

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  • 25
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Review from R K (Daughter of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I’m very happy with the care that my dad receives at Allanbank Care Home. After a “settling in” period he is integrating very well with the staff and other residents. The staff are very friendly, always have time for a chat with dad and are very attentive to his needs.
Dad has enjoyed trips out and
is taken swimming every week which he enjoys immensely and has been very beneficial to his general well-being. The staff also provide activities for the residents such as dominos, karaoke, music sessions and arts and crafts.
Any issues that have arisen have been dealt with in a timely manner and resolved satisfactorily.
I would have no hesitation in recommending Allanbank to anyone looking for a place for their loved one where they would be treated with kindness, dignity and respect.

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Review from T W (Daughter of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with the care Mum receives at Allanbank. She is treated with kindness by all staff members. Usually, I only visit at weekends and sometimes there is only one care worker in the unit which isn't ideal. Mum managed to get out of the care home twice but since then a notice has been put on
the external door to remind people to make sure it's closed properly. There are lots of activities for residents Mum is taken swimming weekly.

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Review from D R (Husband of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was admitted to Allanbank eighteen months ago, six and a half years after she was diagnosed with dementia. She immediately settled in the home and never mentioned coming home. I have found the staff very caring, my wife thinks she is in there to help and asks other residents how they are and
if she can help them. She takes part in numerous activities provided and has been on trips away from the home. The staff have always made me feel welcome and kept me informed on how my wife is doing. The home is very clean and well maintained.

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Review from Linda M (Daughter of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's been six months since my dad became a resident at Allanbank, we had a few teething troubles, which management resolved quickly. The staff in the unit are amazing, everyone is very friendly, they make a fuss of my dad, nothing is a bother for them and I feel I can speak to them if I have any worries.
I am contacted promptly regarding any concerns they have with my dad. I would recommend Allanbank to anyone, from the manager right down to the nurses, carers kitchen staff, domestics and maintenance personnel they all have a smile and a friendly word.

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Review from Graeme K (Son of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my late father had was exceptional. I know I can speak on behalf of my family as a whole. From the day my dad arrived to his passing, the care he received was fantastic. Every member of staff was motivated and took such care of my father.

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Review from J W (Husband of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There are too few staff who are experienced. The few experienced staff are good but it is clear they are stretched far too thin. The residents are left in their rooms far too long particularly in the evening. There is difficulty in finding any staff after 7 pm. The staff (with some exceptions) seem
to not be bothered to engage with residents confined to their rooms. The younger staff are nice enough but totally inexperienced and simply not up to the task. My wife has been in the establishment for about a month and all I have heard regarding the reputation of the care sector in general is sadly and unfortunately too true.

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Review from C M (Mother of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our son is in Allanbank Care Home. He is getting well looked after. The management and care staff are all great with them. Everyone gets on well with him and he is very happy in Allanbank Care Home. They cannot do enough for him and he is coming on leaps and bounds since going there. His dad and I are
very pleased with everything the staff and carers are doing. Cannot fault them at all. They are very helpful.

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Review from Doreen C (Relative of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our overall view of Allanbank Care Home in Dumfries is outstanding. The care and attention to detail never ceased to amaze us. During the difficult times when staff were off with covid and people were working long hours to cover, the standard of care our mum received did not decline at all which is
a credit not only to all staff but how the home is managed. Communication is so much better now and we were always kept in the loop. Mum's needs were well supported by the skilful and highly trained team. Honestly can't thank everyone enough for what they have done for mum while she was there. Keep up the good work.

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Review from Catriona S (Friend of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are working very hard to do a difficult job with a caring and kind attitude.

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Review from Fiona M (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Allanbank has great staff, very thorough, no issues. Mum is very comfortable and she is safe and secure. It’s very clean and tidy. I don’t have any worries, she is getting great medical attention and would recommend it to anyone.

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Review from Alan F (Husband of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is treated with compassion, kindness, patience, and dignity. I am contacted immediately if she has any problem such as a fall or a health issue that is giving concern. There has been a problem of poor contact by phone with management until recently. A newly installed phone menu system has greatly
helped.

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Review from Jeff K (Son of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff that I have encountered have been very friendly and helpful. My mum is treated well and with respect and it is a relief that she is now in a safe and secure environment.

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Review from Alfred H (Nephew of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing staff. Showing genuine care and empathy. Communication is excellent. The home itself is clean, well laid out with beautiful gardens and views over the river. I cannot thank them enough at Allanbank for putting my mind at ease. I know that my Aunt will be safe and well cared for.

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Review from S T (Sister of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our brother into Allanbank in May 2021 from another care home. It has taken a while for him to settle down but can honestly say that because of the caring, kind, and understanding staff that can't do enough for him, that he looks the best I have seen him in quite a while. The professionalism
of the staff starts at the care home front door with the covid team. He is definitely in the correct place for his needs.

Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home

Thank you so much for such a wonderful review - it is so appreciated. It is lovely to hear how pleased you are with our team and the care we provide, and that your brother is doing so well at Allanbank. Thank you! Best wishes.


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Review from J I (Resident) assisted by family/friend published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find staff helpful but allow me to do things my way as much as possible. Don't deal with management so assume they are ok as the majority of things are ok.

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Review from Jacqueline H (Wife of Resident) published on 26 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standard is good. The staff are caring and patient; giving my husband reassurance and kindness. They are attentive to relatives' concerns. I am informed of any falls, accidents, or changes to medication. The staff do not hesitate to contact a GP if they have residents with worrying health
issues. Catering staff make a lot of effort to cater for my husband’s pescatarian diet. Because of Covid, I have had little experience of management, but I have been able to contact them by telephone. Only a couple of negative comments. The rooms are good and kept clean, but could do with a bit of decorating, which I appreciate isn’t easy when they are never vacated for any length of time. Sometimes it takes a while for requests/questions to be answered, which is likely due to staff shortages, which many organisations are experiencing currently. Neither of these comments deflects from the excellent care that my husband is receiving.

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Review from Bobby H (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my mum is safer in the nursing home rather than being by herself at her house. She seems to have settled and is quite happy. Up til now Allanbank has been COVID free and must be a bonus for staff and residents.

Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home

Thank you for taking the time to review our home and for your kind words about our care. It is wonderful to hear that your mum is happy and has settled in well with us. Best wishes, Fae


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Review from Brian C (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly no issues with the home or carers my dad feels safe in the home which is good. Meals seem to be good. Never complains about them, staff are good with him and nothing seems to be a bother to them when he buzzes for help.

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Review from Margaret A (Daughter of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Occasionally a severe lack of communication between members of staff. Mum recently had a fall and thought Mum had broken ribs but were reluctant to get her checked at hospital until I insisted they call an ambulance.

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Review from G R (Niece of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle resided in the unit for two years and was always treated with respect and dignity. The staff genuinely cared for him and were always professional (however, didn't fault to make my uncle and us feel like family). The staff were always kind, understanding and accommodating. In the last days of
his life, the staff showed genuine love and care for him. As well as making sure we as a family were ok.

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Current Review Score: 9.5 (9.494)

Overview of Review Score

The Review Score of 9.5 (9.494) out of 10 for Allanbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.494 for Allanbank Care Home is calculated as follows: ( (179 Excellents x 5) + (117 Goods x 4) + (22 Satisfactorys x 3) ) ÷ 318 Ratings = 4.494

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Allanbank Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (10)

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Meet the Team (1)

Sandra

Sandra Mcnay

Job Title: Home Manager

Joined: 2021

I love my job, I love ensuring our residents receive the best care they can in a home environment from a staff team that is like an extended family to them.


Working in social care for me is all about making a difference in people's lives and retirement by caring.