Allanbank Care Home

Bankend Road, Dumfries DG1 4AN
Submit a Review
9.5 57 Reviews
  • Allanbank Care Home, Dumfries
Winner of the Scotland Care Home of the Year Accolade in the Caring UK Awards 2023, the team at Allanbank create so many opportunities to enrich their residents’ lives at the home, which has stunning views of the countryside and the River Nith.

The team create their own musicals, like The Sound of Music and Sister Act, with full make up and fantastic costumes, the residents love singing along. The team often perform in the home's car park for the local community to enjoy.

There are regular swimming sessions at the local hydrotherapy pool, as well as tai chi classes.

The entire team embrace activities. One of the carers is a talented artist so runs art sessions with the residents. She even organised an exhibition for their families, transforming the home’s bar into a gallery.

Residents who love cooking spend time with the home’s chef, who helps them to recreate their favourite recipes, which are added to Allanbank’s Recipe Book.

The local football club run a reminiscence group, where the residents meet fellow fans and former players.

The home has a fantastic relationship with the Theatre Royal – which donates front row tickets for residents to enjoy performances.

The team are passionate about keeping their residents connected to their local community, so organise regular pub lunches, visits to garden centres, church coffee mornings, animal farms and community high teas and dances.

The residents can also enjoy regular appointments with a mobile hairdresser in the home’s hair and nail salon.

Allanbank is made up of smaller individual communities, with cosy lounge and dining areas, which gives it a warm, family feel. There are enclosed courtyard gardens, with wheelchair-friendly pathways and raised planters, where the residents enjoy growing their own produce.

And the home-cooked food is a real highlight, with home baking every day for afternoon tea.

Show Allanbank Care Home on the Map

Care Provided by Allanbank Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra McNay (Service Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (69)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Allanbank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,321

  • Our 2025 room fees start from £1321 but may be up to 30% more. This depends on the type of bedroom that is right for you, from our standard rooms to our premium bedroom options.
  • (these prices are only a guideline, please contact Allanbank Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Allanbank Care Home Reviews (57)

Total of 57, showing 21-40
9.5

Allanbank Care Home has a Review Score of 9.5 (9.465) out of 10, based on 24 reviews in the last 2 years. Over all time Allanbank Care Home has 57 reviews.

Overall Experience

  • 27
  • 25
  • 4
  • 0
  • 1

Date Published

57
3
8
24
33

Review from Linda M (Daughter of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's been six months since my dad became a resident at Allanbank, we had a few teething troubles, which management resolved quickly. The staff in the unit are amazing, everyone is very friendly, they make a fuss of my dad, nothing is a bother for them and I feel I can speak to them if I have any worries.
I am contacted promptly regarding any concerns they have with my dad. I would recommend Allanbank to anyone, from the manager right down to the nurses, carers kitchen staff, domestics and maintenance personnel they all have a smile and a friendly word.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graeme K (Son of Resident) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my late father had was exceptional. I know I can speak on behalf of my family as a whole. From the day my dad arrived to his passing, the care he received was fantastic. Every member of staff was motivated and took such care of my father.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Husband of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

There are too few staff who are experienced. The few experienced staff are good but it is clear they are stretched far too thin. The residents are left in their rooms far too long particularly in the evening. There is difficulty in finding any staff after 7 pm. The staff (with some exceptions) seem
to not be bothered to engage with residents confined to their rooms. The younger staff are nice enough but totally inexperienced and simply not up to the task. My wife has been in the establishment for about a month and all I have heard regarding the reputation of the care sector in general is sadly and unfortunately too true.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C M (Mother of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our son is in Allanbank Care Home. He is getting well looked after. The management and care staff are all great with them. Everyone gets on well with him and he is very happy in Allanbank Care Home. They cannot do enough for him and he is coming on leaps and bounds since going there. His dad and I are
very pleased with everything the staff and carers are doing. Cannot fault them at all. They are very helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Doreen C (Relative of Resident) published on 25 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our overall view of Allanbank Care Home in Dumfries is outstanding. The care and attention to detail never ceased to amaze us. During the difficult times when staff were off with covid and people were working long hours to cover, the standard of care our mum received did not decline at all which is
a credit not only to all staff but how the home is managed. Communication is so much better now and we were always kept in the loop. Mum's needs were well supported by the skilful and highly trained team. Honestly can't thank everyone enough for what they have done for mum while she was there. Keep up the good work.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Catriona S (Friend of Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are working very hard to do a difficult job with a caring and kind attitude.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fiona M (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Allanbank has great staff, very thorough, no issues. Mum is very comfortable and she is safe and secure. It’s very clean and tidy. I don’t have any worries, she is getting great medical attention and would recommend it to anyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan F (Husband of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is treated with compassion, kindness, patience, and dignity. I am contacted immediately if she has any problem such as a fall or a health issue that is giving concern. There has been a problem of poor contact by phone with management until recently. A newly installed phone menu system has greatly
helped.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jeff K (Son of Resident) published on 19 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All of the staff that I have encountered have been very friendly and helpful. My mum is treated well and with respect and it is a relief that she is now in a safe and secure environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alfred H (Nephew of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing staff. Showing genuine care and empathy. Communication is excellent. The home itself is clean, well laid out with beautiful gardens and views over the river. I cannot thank them enough at Allanbank for putting my mind at ease. I know that my Aunt will be safe and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Sister of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our brother into Allanbank in May 2021 from another care home. It has taken a while for him to settle down but can honestly say that because of the caring, kind, and understanding staff that can't do enough for him, that he looks the best I have seen him in quite a while. The professionalism
of the staff starts at the care home front door with the covid team. He is definitely in the correct place for his needs.

Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home

Thank you so much for such a wonderful review - it is so appreciated. It is lovely to hear how pleased you are with our team and the care we provide, and that your brother is doing so well at Allanbank. Thank you! Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J I (Resident) assisted by family/friend published on 31 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find staff helpful but allow me to do things my way as much as possible. Don't deal with management so assume they are ok as the majority of things are ok.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline H (Wife of Resident) published on 26 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall standard is good. The staff are caring and patient; giving my husband reassurance and kindness. They are attentive to relatives' concerns. I am informed of any falls, accidents, or changes to medication. The staff do not hesitate to contact a GP if they have residents with worrying health
issues. Catering staff make a lot of effort to cater for my husband’s pescatarian diet. Because of Covid, I have had little experience of management, but I have been able to contact them by telephone. Only a couple of negative comments. The rooms are good and kept clean, but could do with a bit of decorating, which I appreciate isn’t easy when they are never vacated for any length of time. Sometimes it takes a while for requests/questions to be answered, which is likely due to staff shortages, which many organisations are experiencing currently. Neither of these comments deflects from the excellent care that my husband is receiving.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bobby H (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my mum is safer in the nursing home rather than being by herself at her house. She seems to have settled and is quite happy. Up til now Allanbank has been COVID free and must be a bonus for staff and residents.

Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home

Thank you for taking the time to review our home and for your kind words about our care. It is wonderful to hear that your mum is happy and has settled in well with us. Best wishes, Fae


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian C (Son of Resident) published on 12 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly no issues with the home or carers my dad feels safe in the home which is good. Meals seem to be good. Never complains about them, staff are good with him and nothing seems to be a bother to them when he buzzes for help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret A (Daughter of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Occasionally a severe lack of communication between members of staff. Mum recently had a fall and thought Mum had broken ribs but were reluctant to get her checked at hospital until I insisted they call an ambulance.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G R (Niece of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle resided in the unit for two years and was always treated with respect and dignity. The staff genuinely cared for him and were always professional (however, didn't fault to make my uncle and us feel like family). The staff were always kind, understanding and accommodating. In the last days of
his life, the staff showed genuine love and care for him. As well as making sure we as a family were ok.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E G (Niece of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Allanbank has a warm, homely feel. My uncle has resided here for the past two years. Staff have been friendly and caring when family have visited. Very clean kept. My uncle is on end of life care, and the staff have been exceptional in their approach to his care and also of their care towards our family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H R (Friend of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly caring staff. Warm professional welcome from the COVID team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Heather A (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This has been a difficult time to have to use the services of a care-home to look after a family member with progressing dementia and mobility problems. Being unable to visit has made it very difficult to assess my father’s care. However, communication is good and I get a sense of a caring environment
with attention to my father’s particular needs. It remains to be seen if my positive view of Dad’s care is realised when I can finally be allowed into the caring environment. I’m hoping that then my review will jump to five stars and extremely likely to recommend.

Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home

Thank you for taking the time to review our home and for your kind words - they are so appreciated. Best wishes, Fae.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.465)

Overview of Review Score

The Review Score of 9.5 (9.465) out of 10 for Allanbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.465 for Allanbank Care Home is calculated as follows: ( (153 Excellents x 5) + (107 Goods x 4) + (22 Satisfactorys x 3) ) ÷ 282 Ratings = 4.465

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Allanbank Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Sandra

Sandra Mcnay

Job Title: Home Manager

Joined: 2021

I love my job, I love ensuring our residents receive the best care they can in a home environment from a staff team that is like an extended family to them.


Working in social care for me is all about making a difference in people's lives and retirement by caring.