Allanbank Care Home

Bankend Road, Dumfries DG1 4AN
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9.5 57 Reviews
  • Allanbank Care Home, Dumfries
Winner of the Scotland Care Home of the Year Accolade in the Caring UK Awards 2023, the team at Allanbank create so many opportunities to enrich their residents’ lives at the home, which has stunning views of the countryside and the River Nith.

The team create their own musicals, like The Sound of Music and Sister Act, with full make up and fantastic costumes, the residents love singing along. The team often perform in the home's car park for the local community to enjoy.

There are regular swimming sessions at the local hydrotherapy pool, as well as tai chi classes.

The entire team embrace activities. One of the carers is a talented artist so runs art sessions with the residents. She even organised an exhibition for their families, transforming the home’s bar into a gallery.

Residents who love cooking spend time with the home’s chef, who helps them to recreate their favourite recipes, which are added to Allanbank’s Recipe Book.

The local football club run a reminiscence group, where the residents meet fellow fans and former players.

The home has a fantastic relationship with the Theatre Royal – which donates front row tickets for residents to enjoy performances.

The team are passionate about keeping their residents connected to their local community, so organise regular pub lunches, visits to garden centres, church coffee mornings, animal farms and community high teas and dances.

The residents can also enjoy regular appointments with a mobile hairdresser in the home’s hair and nail salon.

Allanbank is made up of smaller individual communities, with cosy lounge and dining areas, which gives it a warm, family feel. There are enclosed courtyard gardens, with wheelchair-friendly pathways and raised planters, where the residents enjoy growing their own produce.

And the home-cooked food is a real highlight, with home baking every day for afternoon tea.

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Care Provided by Allanbank Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 69 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra McNay (Service Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (69)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Allanbank Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,321

  • Our 2025 room fees start from £1321 but may be up to 30% more. This depends on the type of bedroom that is right for you, from our standard rooms to our premium bedroom options.
  • (these prices are only a guideline, please contact Allanbank Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Allanbank Care Home Reviews (57)

Total of 57, showing 41-57
9.5

Allanbank Care Home has a Review Score of 9.5 (9.465) out of 10, based on 24 reviews in the last 2 years. Over all time Allanbank Care Home has 57 reviews.

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Review from Margaret M (Wife of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I found during this time it was very difficult to get someone to talk to on the phone regarding my husband.

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Review from Andrew J (Husband of Resident) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was admitted to Allanbank Care Home, Dumfries, on the 5th February 2020. Because of lockdown I haven't been allowed in since 15th March 2020, although I have seen her once on Skype. My gut feeling is that she is receiving a very good standard of care. I have left the box for activities because
I don't really know what activities she does and because she has dementia she doesn't always remember.

Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home

Thank you for taking the time to review our home and for your good scores. Best wishes.


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Review from J W (Daughter of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into the home, my father has settled well and was made very welcome. All of the staff keep us up to date of everything that is happening and my father's health and wellbeing.

Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home

Thank you for taking the time to review our home, it is wonderful to hear how well you're father has settled in with us. The team will really appreciate your kind words. Best wishes, Fae.


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Review from A M (Son of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be helpful. They do an excellent job at difficult times and although distance prevents me visiting my parents, the staff do keep me well informed.

Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home

Thank you for your kind words about our home and team. Best wishes, Fae.


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Review from D A (Daughter of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care in beautiful surroundings for my Mum and plenty of appropriate activities to keep her stimulated and included.

Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home

Thanks for such a lovely review - I will be sure to pass this onto the manager and the team. Best wishes.


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Review from Shirley S (Daughter of Resident) published on 25 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was placed in Allanbank as a temporary placement. My family was not keen due to comments from other people. These comments are completely untrue - I would totally recommend this home. The staff are friendly, helpful and very caring. The unit is immaculate and so is the building. My only wish
is this home was closer to where we live as we would make this a permanent placement.

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Review from A B (Daughter of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the standard of care to be excellent and the staff are very patient and caring with my mother. My mum can be very difficult to work with at times but the staff are still very good in working with her. The home is very well kept and very clean. The food menu is lovely and they cater for my mum's
special dietary needs.

Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home

Thank you for taking time to review our home and for your kind words. I will be sure to pass this onto the manager and the team. Best wishes.


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Review from Andrew E (Son of Resident) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy knowing my mum is safe, well and warm and looked after. Well done to all the staff at Allanbank.

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Review from David M (Son of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and attention towards my mum were excellent from the moment she arrived from a long hospital stay. The genuine care and compassion given during her last weeks until she passed away in Allanbank were second to none and myself and family are very appreciative of the commitment shown by all the staff.

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Review from Helen D (Wife of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been helped a great deal with my husband.
I showed no emotion until I became ill. I'm so much better now. The activities ladies have been especially helpful is restoring my interest in doing things.

Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home

Thank you for your kind words about our team and activities ladies. I will be sure to pass this on, as your feedback is truly invaluable to us. Best wishes, Fae.


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Review from L W (Daughter of Resident) published on 28 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time (just over a year) my mother has been at Allanbank myself and the rest of the family have always been made welcome at all times and have been kept fully informed with any changes and appointments etc. The food choices and activities offered are excellent and the cleanliness of Allanbank
is exceptional and all staff are very friendly and always helpful.

Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home

Thank you for your kind words. It is wonderful to hear how welcome you feel at our home, and how pleased you are with the care our team provide. I will be sure to pass this onto the manager and the team. Best wishes, Fae


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Review from Nancy S (Daughter of Resident) published on 10 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived in Allanbank for one week.
What an amazing place, with very friendly, approachable and helpful staff who constantly make an effort to create a lively, but safe environment in which my Mum has thrived.
Recently, at home, my Mum has really struggled to cope, becoming very isolated and
reclusive, often sitting staring vacantly into space.
Allanbank has caused a complete reversal in her life. She is already back to being a sociable person, fully embracing the proactive society within Allanbank. Engaging in, and thoroughly enjoying all the social opportunities on offer - eating socially, engaging in conversations, enjoying the numerous activity groups and trips in the minibus. It's as if a miracle has occurred.
I have already told all my friends and a neighbour, whose husband requires care, what a wonderful place Allanbank is.
The staff attend cheerfully to my Mum's needs and they make every effort to make Allanbank a great place to live. It's everything I would hope for Mum's future - a safe, happy and secure environment in which her needs are met, where she is involved happily with other people, with whom she can relate to, and feel safe, secure, confident and happy.

Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home

Dear Nancy, what a wonderful review, thank you so much for your kind words. I will be sure to pass this onto the manager and the team, they will be ever so grateful. It's great to hear how well your mother is doing with us! Best wishes.


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Review from S R (Sister of Resident) published on 29 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

I have visited and found my brother to be very dirty and smelly since he came to be a resident at Allanbank Care Home.
I feel that I don't have an opinion. I have tried to raise issues in the past that weren't resolved so I had no other option and I contacted the care inspector she also found issues
with my brother's room needing a deep clean. Since then there was a meeting with the under manager to tell me that my brother was being evicted as they couldn't meet my standards.

Reply from Fae Doherty, Senior Marketing Officer at Allanbank Care Home

Dear S R, thank you for taking the time to review our home. After speaking with the home's manager, I understand that your brother's social worker has assessed and investigated all aspects of your feedback previously and they are not concerned and wish for him to remain at our home. Anita's door is always open for you to discuss your brothers care needs and any further feedback.
Best wishes, Fae


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Review from J H (Daughter of Resident) published on 27 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Allanbank Care Home for quite some time. I have always found all of the staff to be kind, polite and caring. My mother is in safe hands it gives me and the rest of the family peace of mind. We are always welcomed and kept informed of her medication etc. Thank you.

Reply from Ruth Brown, Senior Marketing Officer at Allanbank Care Home

Thank you for your review of Allanbank, it's lovely to hear you have peace of mind for your mother and are happy with the care given by our dedicated team.


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Review from Kenneth H (Husband of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife arrived at Allanbank Care home early December 2018 and after visiting daily for a few weeks, was invited to share the home's Christmas lunch which I found to be rather daunting. However, in February 2019, a Valentine's dinner proved to be most enjoyable which provides evidence that time is required
in which to settle in.

Reply from Fae Doherty, Marketing Officer at Allanbank Care Home

Dear Kenneth, thank you for your feedback. It is wonderful to hear that you're both more settled with us. Best wishes, Fae


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Review from Bruce D (Son of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Firstly, you can't compare the level of service as I have not seen any alternatives. I generally am impressed but wish at times I could have a confirmed contact for when is best to discuss my mum's welfare. It is nice to be invited to some events. I would like to be updated if my mother attends a hospital
outpatient's as Mother can struggle to confirm the full outcome.

Reply from Fae Doherty, Marketing Officer at Allanbank Care Home

Dear Bruce, thank you for reviewing our home. I will be sure to pass your feedback onto Anita and the team; Anita's door is always open so would be happy to discuss the above with you at any time. Best wishes.


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Review from Helena P (Niece of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle received amazing care during the year he spent at Allanbank. The staff were so dedicated and caring and always went above and beyond for those in their care.
I cannot praise Allanbank highly enough for the work they do and know that it was because of the care my uncle received that we had
this final year with him which I am so thankful for. We live a two-hour drive from Dumfries so could only visit once a week, though I phoned daily and spoke to my uncle, but never doubted he was in safe hands at all times. If there were any concerns about my uncle the staff phoned me immediately and felt they were like extended family to us.

Reply from Anita Dewar, Manager at Allanbank Care Home

Thank you for your kind words Helena.


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Current Review Score: 9.5 (9.465)

Overview of Review Score

The Review Score of 9.5 (9.465) out of 10 for Allanbank Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.465 for Allanbank Care Home is calculated as follows: ( (153 Excellents x 5) + (107 Goods x 4) + (22 Satisfactorys x 3) ) ÷ 282 Ratings = 4.465

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Allanbank Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Quality grades

Date:

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (2)

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Meet the Team (1)

Sandra

Sandra Mcnay

Job Title: Home Manager

Joined: 2021

I love my job, I love ensuring our residents receive the best care they can in a home environment from a staff team that is like an extended family to them.


Working in social care for me is all about making a difference in people's lives and retirement by caring.