Fleet Valley Care Ltd

43 Fleet Street, Gatehouse of Fleet, Castle Douglas DG7 2JT
Submit a Review
Top 20 carehome certificate
10 39 Reviews
  • Fleet Valley Care Ltd, Castle Douglas
Fleet Valley Care Home is designed to promote small group living, providing accommodation and 24-hour nursing care, with a Nurse Clinician on a daily basis, for up to 43 residents. Fleet Valley has a relaxed atmosphere, strong sense of family and close links with the local community, that ensures residents feel truly at home.

The bedrooms are of excellent quality - all have en-suite facilities, are spacious, have an attractive outlook and are decorated and furnished to a very high standard. To reflect your individual tastes, the team encourage residents to bring any articles of furniture, framed pictures and photographs to truly personalise their space.

The home has a team of staff who have an intuitive understanding of Fleet Valley’s tradition of care, hospitality and service and residents are entrusted to them, certain that they practice these old-fashioned values in relaxing comfort.

Whilst staying with Fleet Valley, you will enjoy charming surroundings, hand-prepared cuisine and quality care, and from the moment you walk through the door of Fleet Valley Care Home you will find a very warm welcome.

Show Fleet Valley Care Ltd on the Map

Care Provided by Fleet Valley Care Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sheila Kelly (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009
    • Number of floors: 2

Funding & Fees Guide for Fleet Valley Care Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • Self-Funded Nursing Care £1,250 – £1,500
    • Self-Funded Nursing Dementia Care £1,250 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Nursing Care £1,250 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,250 – £1,500
  • (these prices are only a guideline, please contact Fleet Valley Care Ltd to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Fleet Valley Care Ltd Reviews (39)

Total of 39, showing 1-20
10

Fleet Valley Care Ltd has a Review Score of 10 (9.953) out of 10, based on 22 reviews in the last 2 years. Over all time Fleet Valley Care Ltd has 39 reviews.

Overall Experience

  • 36
  • 2
  • 0
  • 0
  • 1

Date Published

39
2
18
22
17

Review from C B (Sister of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Fleet Valley for four months now, he is happy and not anxious at all. The staff are all very friendly and attentive to him as well as myself and my father. It is a pleasure to visit him in fleet Valley which we try to do twice a week.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for reviewing our service, we appreciate your positive feedback


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Father of Resident) published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very at ease visiting my son in Fleet Valley. He has been in four months now and has settled in well and is content. My daughter and I visit him twice a week and we are always warmly welcomed by all the staff.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service , we very much appreciate your positive comments


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W M (Wife of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention my husband receives at Fleet Vally is second to none.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for reviewing our service We appreciate your kind comments, and your feedback which will be shared with our staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is second to none physically and mentally and the social care plan takes into account all aspects and is updated with the family to make it meet all needs. Visiting is pleasurable for us all. Meals are excellent and a good choice is given, which can in the dining room, be a normal and social
experience. The activities take place afterwards, seven days a week, which is vital to the wellbeing of all.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service, we appreciate your positive feedback and support for our care home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bill S (Son-in-law of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the time my father-in-law was taken into Fleet Valley direct from the hospital, after a very stressful few days, the manager and all the staff just calmed the whole move down, they treated him as if they already knew him. After a few days when he came around a bit and a staff member explained where
he was and why he was there, he settled in and the care and attention he was given was second to none. Every day there is an activity on that residents can join in if they wish, they are encouraged to but certainly not forced to, relatives and visitors alike may join in if they wish, the whole home is run to look after not only the residents but relatives and visitors as well, they keep you in touch the whole way should they need to, and I just wish I could see a doctor as fast as he did, amazing. I love this place and if I had to go into a home this would be the one I would choose, thank you.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service. We very much appreciate your comments which will be shared with our staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D M (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing experience so far. We love the amount of activities that are on for everyone. We feel very welcome. The food is a great choice for my father. Loving the new updates also.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service, we very much appreciate your positive feedback which will be shared with our staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Son of Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found the care provided to my father by the Manager and her team to be exemplary. The staff at Feet Valley Care have been kind, efficient and attentive to my father's needs. The room provided has been comfortable brightly decorated and well-furnished. My father has enjoyed the food prepared
in the kitchen. My father all in all found his experience at Fleet Valley beneficial to his well-being. Thank you to the Manager and staff for going the extra mile.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for reviewing our service, we appreciate your feedback, this will be shared with our staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline C (Resident) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Fleet Valley are all very good and provide excellent care and support to residents. They are all very pleasant and caring, even when very busy and under pressure.
I have found that from senior staff to carers, all are excellent at providing support and encouragement where rehabilitation
and mobilisation are taking place in order to allow people to return home and just to have a more active life while resident in the home.
The cleaning staff, the people who are always forgotten about but without whom, the home could not operate. They keep the building immaculate and always have time to have a cheery word with residents.
The kitchen staff keep us well fed and supplied with tea or coffee and go the extra mile to provide something we like if there is nothing on the menu we fancy for lunch or tea. They are fantastic.
The office staff as well are happy to get something from the shop if they are going and papers need to be paid for, or snack supplies have run out.
It is a very pleasant environment, and there is a good variety of activities and outings to suit most tastes and interests.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for reviewing our service, we appreciate you have chosen to live here at Fleet Valley Care Home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F I (Stepdaughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother has been in Fleet Valley since September and has received excellent care from all the staff. They will respond quickly to ay queries or requests I have.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank You for reviewing our service, we appreciate your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Daughter of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am delighted with all the care that is given to my father and myself. Without the care of the staff, I don't know where I would have ended up mentally. So lovely to have the start of a father/daughter relationship again. I can't thank the staff enough for all the help, care and helpfulness.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for reviewing our service, we appreciate your feedback


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Sister of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was a resident at Fleet Valley, she had dementia all the staff were excellent they were first class I couldn't ask for a better place, and it was very clean. The staff were just like a second family they couldn't do enough for my sister and for the family, again thank you Fleet Valley.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service, we very much appreciate your kind comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Celia M (Sister of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All care is above and beyond. Staff and management are excellent. Food and drinks are very good.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service, we appreciate your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Sister of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came into Fleet Valley Care, really in desperation, needing help with her dementia.
Fleet Valley has certainly made a difference to her, she loves it, entertainment, food, company etc. She has settled in fine, loves all the staff.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service, we appreciate your comment.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen P (Resident) assisted by family/friend published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience is I am treated with dignity. My care is exceptional. Staff and management go above and beyond in all aspects of my care.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service we very much appreciate your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John M (Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fleet Valley Care, good accommodation. Food is very good. Staff are brilliant. They care for everyone. A very enjoyable place to be.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service, we appreciate your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Son of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care of my mother. Staff have great concern for their residents and give the best care possible. Rooms are well-kept and very clean. Food is excellent with well-balanced choices being given. Facilities and building well maintained.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for reviewing our service, we appreciate your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D H (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loves being here, the staff are all fantastic, the care she receives is first class and most importantly she is treated with dignity. Mum enjoys the food which is excellent and they have a good choice. She is warm, safe, happy and most important for me is having peace of mind knowing she is safe,
It has allowed me to go away knowing she is safe.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne S (Wife of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and welcoming at any time.
General atmosphere is cheerful and relaxing, with super helpful staff from management to catering.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service and for your kind comments


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David C (Friend of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend, a widower, was only in Fleet Valley Care for a few weeks before he died. His wife, who suffered from dementia, resided in Fleet Valley Care Home for a period of some four years. I was able to witness first-hand, particularly during the last few days of my friend's life, the wonderful care
given to him including the excellent support he received both from the nursing staff and other members of the team. The manager of the care home and her deputy together with their staff were truly outstanding in the warm care they displayed towards my friend. A very big thank you to the Fleet Valley first-class, professional care team for their excellent standard of care.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service, your positive comments are greatly appreciated and will be shared with our staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen C (Daughter-in-law of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was admitted from hospital for palliative care following her decision to stop all medication while a patient. She was 100 years old, so her decision to go into Fleet Valley wasn't made lightly. She was there for four weeks. Although 100 she was still bright mentally, doing her crossword
and sudoku! She settled much better than she or her family expected. This was due to the exceptional warmth of welcome and care she experienced while there. The manager, deputy, nurses, carers, catering team, housekeeping, and handymen all popped in to see her numerous times, and this personal interaction most definitely enhanced her stay. She felt so cared for and nothing was too much trouble. The manager, deputy, and nursing team ensured her emotional and physical needs were met. As Mum approached the end of her life, the palliative care was exceptional. We will always be thankful she was in the care of the team at Fleet Valley.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

We thank you for taking the time to review our service, your positive comments and feedback are greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Fleet Valley Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Fleet Valley Care Ltd is calculated as follows: ( (248 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 258 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fleet Valley Care Ltd is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 26 Jun 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Adequate

(3)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 04 Mar 2025

Please do get in touch to discuss your care arrangements and to arrange a tour.


Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Sheila

Sheila Kelly

Job Title: Care Home Manager

Joined: 2008

As a Chartered Manager with a degree qualification in Health and Social Care, Sheila began her career as a care assistant over 30 years ago and had worked in Residential care settings and services specialising in Dementia care before taking up her Manager's role at Fleet Valley Care Home. Sheila's passion had always been to make a difference in the lives of the individuals in her care and to ensure they receive the highest quality care at all times.


Committed to excellence, Sheila's priority is to provide individuals with care in a safe environment where dignity is maintained, personal privacy respected and personal needs are fully met. Sheila's staff team deliver high-quality, compassionate care to all residents living at Fleet Valley, where she is proud of the home's family feel and believes fun and laughter are a priority.


As a manager, Sheila enjoys training and coaching her staff team, sharing information and knowledge from her experience and learning as a Dementia Champion. For Sheila, the true success of being a manager is measured in improving the lives of those around her, if you can help someone meet their goals, and make them smile when they didn't think they could, then that's what truly counts.


Sheila lives with her husband Richard and has one daughter and two grandchildren, when not working Sheila enjoys family time, reading and walking with friends
Sheila would invite those interested in life at Fleet Valley to visit the home, enjoy afternoon tea, or join some of our variable entertainment and would be delighted to answer any questions.


Frequently Asked Questions about Fleet Valley Care Ltd

What types of Care is Fleet Valley Care Ltd registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fleet Valley Care Ltd provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Fleet Valley Care Ltd have?

There are 43 Single Rooms.

What are the Facilities & Services at Fleet Valley Care Ltd?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fleet Valley Care Ltd to the centre of Castle Douglas?

11.2 mile(s) as the crow flies, distance by road may be significantly further.