Fleet Valley Care Ltd

43 Fleet Street, Gatehouse of Fleet, Castle Douglas DG7 2JT
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Top 20 carehome certificate
10 39 Reviews
  • Fleet Valley Care Ltd, Castle Douglas
Fleet Valley Care Home is designed to promote small group living, providing accommodation and 24-hour nursing care, with a Nurse Clinician on a daily basis, for up to 43 residents. Fleet Valley has a relaxed atmosphere, strong sense of family and close links with the local community, that ensures residents feel truly at home.

The bedrooms are of excellent quality - all have en-suite facilities, are spacious, have an attractive outlook and are decorated and furnished to a very high standard. To reflect your individual tastes, the team encourage residents to bring any articles of furniture, framed pictures and photographs to truly personalise their space.

The home has a team of staff who have an intuitive understanding of Fleet Valley’s tradition of care, hospitality and service and residents are entrusted to them, certain that they practice these old-fashioned values in relaxing comfort.

Whilst staying with Fleet Valley, you will enjoy charming surroundings, hand-prepared cuisine and quality care, and from the moment you walk through the door of Fleet Valley Care Home you will find a very warm welcome.

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Care Provided by Fleet Valley Care Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sheila Kelly (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2009
    • Number of floors: 2

Funding & Fees Guide for Fleet Valley Care Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • Self-Funded Nursing Care £1,250 – £1,500
    • Self-Funded Nursing Dementia Care £1,250 – £1,500
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Nursing Care £1,250 – £1,500
    • RESPITE Self-Funded Nursing Dementia Care £1,250 – £1,500
  • (these prices are only a guideline, please contact Fleet Valley Care Ltd to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Fleet Valley Care Ltd Reviews (39)

Total of 39, showing 21-39
10

Fleet Valley Care Ltd has a Review Score of 10 (9.953) out of 10, based on 22 reviews in the last 2 years. Over all time Fleet Valley Care Ltd has 39 reviews.

Overall Experience

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Review from D O (Sister of Resident) published on 13 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our sister was a resident of Fleet Valley Carehome from 2021 - 2023. Throughout that time she was well cared for by all the staff. One of them bought her a soft toy Corgi dog which she loved and had it with her until she died. Also in the last week, one of the junior staff gave her another soft puppy
dog. So kind and thoughtful of them. The staff kept our family up to date with all matters concerning our sister throughout those 2 years which covered the covid pandemic. My sister, my daughter and myself were allowed to stay over those last days of her life which meant so much to us. A very difficult time but also a very special time we all shared together. The staff were amazing so supportive and compassionate towards us all. We feel they could not have done any more for my sister or for us as a family.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service, we very much appreciate your positive comments.


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Review from Mark W (Son of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother enjoyed just over 2 months at Fleet Valley Care before she died. In that short time she settled there very well, telling us she was happy in her new 'home', enjoyed the food and loved the staff. Indeed, it was so lovely for us to witness how she interacted with the staff so positively during
our visits. Indeed, the staff were marvellous: kind, warm, attentive and always very professional. We were kept notified by phone immediately every time there was any cause for concern. My wife and I cannot praise the staff enough. We felt ourselves very fortunate that my mother was offered a place at Fleet Valley where she received the best of care. I have to add that on our visits we felt we too were being looked after by the staff we met. Heartfelt thanks to you all.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service, we very much appreciate your feedback.


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Review from Christine M (Partner of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The manager is in La La land if she thinks some of her staff can administer eye solutions. My partner was given the wrong eye drops. As proven because she said I should have 17 of one kind and 5 of another to take home. No, I have 22 of one kind only five of them were put into the wrong box. I was left
without one kind to give him today. More work for me as his carer to get a prescription.
Still, in LaLa land she thinks some of her staff are ‘ trained and experienced’ in giving eyes drops. Single-use eye drop says one drop or two. So why were my partner's eyes flooded with the whole solution which stings? Plus the excess ran down his cheek causing more pain to his nerve-damaged very sensitive cheek. This was not an experience given by a ‘trained‘ persons.
Also, at least 3 members of staff and a nurse did not know that his bed was not made when I complained about him sleeping on a nylon sheet. This was in fact a mattress protector. Not one of them said that it hadn’t been made.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you Christine for your review. The comments you have made have been looked into by our team. We welcome feedback to enable us to provide the very best in person-centred care for all our residents. It has been our pleasure to care for your partner and your positive rating on cleanliness, treated with dignity and food and drink are great for the team to receive and are indicative of what we pride ourselves on offering at Fleet Valley Care Home.


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Review from Jane A (Sister of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has difficulty with looking after himself and so the social work department found a bed and a room for him in Fleet Valley. And I am so glad they did because they welcomed my brother with open arms and allayed any fears he had about living there. They are kind, understanding, patient people
with a heck of a job to do which they fulfill to their upmost.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service.


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Review from J R (Sister of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome by staff. Everyone is very pleasant. My brother is always clean and well cared for. His room is clean and comfortable. Great to know he's safe and well cared for.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service.


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Review from Margaret K (Wife of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with the treatment of my husband. What I am not satisfied with is he always seems to be wearing somebody's else's clothes. I do sew his name in each item. My last visit, he had a pair of trousers on that didn't belong to him. Apart from that, the staff are excellent.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service.


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Review from Lynda M (Daughter of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Fleet Valley Care for 3 years; she passed away in February 2020. The care my mum received was of the highest standard that I could ask for, they treated her with respect and dignity as she had become non-verbal in the last year and when she became very poorly my family and I
were with her every day and night. Nothing was too much for the staff and management and this helped us as a family to have as much time with her as possible. We are very grateful and thankful that she had such great care. Many thanks to each and every one.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for kindly taking the time to review our service


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Review from Alexander M (Widow Widower) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife resided at Fleet Valley for 3 years until she passed away in February 2020 after having dementia for 8 years. The love and care she received from the manager and staff was of the highest quality and I have no hesitation on recommending the nursing home. The staff did everything to make the residents
as comfortable as possible with lovely meals and arranging entertainment and church services and trips in the minibus and birthday cake made on their birthday.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you, we very much miss your visits and entertainment.


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Review from John S (Son-in-law of Resident) published on 30 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Gran has enjoyed four years in Fleet Valley. Staff have been very caring and accommodated her requirements. The management and staff have been very impressive during the period of covid lockdowns and have tried to allow visits when possible with safety arrangements in place.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service; we appreciate your feedback.


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Review from Ruth W (Wife of Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Fleet Valley Care Home very good. My husband has dementia and can't speak very well. He is very settled in the home which is great. The problem I have is with the visiting. Since COVID-19 started, visiting has not been good (not just this home). I didn't see my husband for about 18 weeks,
this was a long time as we have been married for 48 years. This was the longest time apart in about 51 years. It was me that suffered and others. Our daughter has not seen her Dad since lockdown as I am the nominated one and she can't go instead. We all live on the same farm. I am only seeing my husband in the garden, I phoned in to get him back into the home as he was very cold.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thanks for your review, we are very pleased to have been able to facilitate a visit for your daughter and are working hard to welcome visitors back into our home.


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Review from Jeanette W (Daughter of Resident) published on 9 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother lived in Fleet valley for almost 5 years. With living far away I could not visit as often as I wished. However, I need not have worried I could not have found a better care home anywhere. My friends in the same situation could not believe the care, attention, entertainment and social
stimulation my mother received. From days out in the minibus, gardening club, Royal wedding cream teas, whist drives (which she loved) and special Birthday cakes on her Birthday. Mum wanted to visit dad's grave at Twynholm, the home even arranged for this to happen. I was always informed of upcoming hospital appointments. Sadly when mum was in her final illness my husband was also seriously ill in hospital, the home could not offer me enough help, something I will never forget. The manager and her team are angels.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service Janette and for the pleasure of being able to meet your mum.


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Review from G R (Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident in this care home since March 2016. I have found it really a good place to stay. The staff and management are friendly and take good care of me. As I have indicated above, I would recommend "Fleet Valley to relatives and friends.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for choosing to live with us, we much appreciate your ongoing support and input to life here at Fleet Valley.


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Review from David W (Son of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Let me begin by saying that I can't really praise Fleet Valley high enough. My 81-year-old mother had to go in at short notice after my dad collapsed and had to be rushed to hospital. They welcomed my mother with open arms and could not do enough to help her settle in, feel welcome and ensure that she
was looked after to the highest standards. Their professional approach inspired the confidence in me that she was in safe hands. They took time to ensure that my mother was looked after and listened to, entertained and challenged to try new things and encouraged to be part of the care home community - true client-centric care at its best. I will never be able to thank the team enough, not only for looking after my mother but for they how dealt with the situation of lockdown, their commitment to their residents and the families was simply outstanding. I will always be in your debt.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you, David, for taking the time to review our service and we as a staff team very much appreciate your comments and we would thank you for working with us at this difficult time to enable us to offer the best possible care and support for your mum and we wish her well in her new home.


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Review from Shona M (Daughter of Resident) published on 7 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we couldn’t be happier with the care our mum receives, she settled in very well, and this is very much her home now.
The staff are always happy to help, friendly and supportive, it has a very homely feel but still has the highest quality of care and always with a smile.
They have been
doing a great job through the lockdown. We have been receiving regular updates and decision making.
Would always recommend.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for reviewing our service, Shona. As a team, we thank you for your ongoing support during this time.


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Review from K T (Daughter of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Fleet Valley Gatehouse for many years. The care she receives is second to none. She has been supported throughout her illness with great respect and dignity by all staff and the home feels like extended family. The atmosphere within the home is open, friendly and homely.
The staff are all professional and knowledgeable but manage to combine this with a friendly and relaxed atmosphere within the home. During the Covid situation staff have been fantastic at keeping in touch with emails, letters and photos and facilitating Skype and as a relative, this has been extremely important to me.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service Karen, we the staff really appreciate your comment and the support you have given us during your mums stay here at Fleet Valley.


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Review from Brenda B (Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at the care home for over 5-years and have never been happier. In the whole time I have been here, I have been treated with respect by all the staff, and nothing is too much trouble for them. I believe it is the best move I have made.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for your comments, Brenda, you are a great asset to our home and thank you for choosing to live with us.


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Review from Elizabeth T (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Fleet Valley in May 2017 for five day emergency respite care. The care Mum received during those five days was excellent and reassured my family that Mum would be well looked after and Fleet Valley was the right care home for Mum as her Dementia progressed. Mum was treated with the
utmost respect and dignity during her stay. Highly recommend Fleet Valley Care Home.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for your posit comments and feedback Elizabeth, we as a staff team much appreciate that you have taken the time to review our care home.


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Review from Libby C (Daughter-in-law of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has lived at Fleet Valley for nearly four years - she is now 104! (Due to the pandemic we could not visit for her recent birthday, but staff arranged a beautiful cake, a little party and Facetime with us.) We chose it for its well-run, welcoming and friendly atmosphere, a decision
we have never regretted. We are unable to visit regularly, but are entirely happy about the care in our absence, and can telephone or email at any time and are kept up-to-date with any developments, illnesses, hospital visits (eg. a broken hip, now mended) etc. When we do visit we are welcomed by cheerful staff, and all our questions are answered. My mother-in-law always looks cared for and well dressed (in her own clothes - makes such a difference), the staff are kind and understanding and she seems contented and healthy, enjoying the activities and the food. Response to the pandemic has been swift and decisive, and we have no concerns or worries about the care or facilities generally.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for taking the time to review our service Libby and thank you for giving us the opportunity to meet and support an amazing lady.


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Review from Christine H (Daughter of Resident) published on 17 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum entered the home on an emergency respite basis after many years of struggling at home. She ended up staying as a resident. We have experienced kindness, professional, empathetic and informative attitudes from everyone who we speak to about my mum. Care staff show dignity and positivity in the
way they provide person-centred work style. I haven’t seen any notes but know they keep up to date daily relevant information of those they care for. My mum loves the meals provided and has very good relationships with staff. Mum can be set in her ways but she says the manager and staff do their best. Following the lockdown, which I would like to emphasise was quickly done, I’ve had email updates regularly. Anytime I ring the home, everyone is informative and go out their way to find out anything I need to know. During lockdown the entertainment that takes place on a daily base is fantastic. Couldn’t recommend a nicer safer place.

Reply from Sheila Kelly, Care Home Manager at Fleet Valley Care Ltd

Thank you for reviewing our service Christine, as a staff team we very much appreciate your positive comments,


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Current Review Score: 10.0 (9.953)

Overview of Review Score

The Review Score of 10 (9.953) out of 10 for Fleet Valley Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Fleet Valley Care Ltd is calculated as follows: ( (248 Excellents x 5) + (8 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 258 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fleet Valley Care Ltd is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 26 Jun 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Adequate

(3)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 04 Mar 2025

Please do get in touch to discuss your care arrangements and to arrange a tour.


Awards / Recognitions (1)

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Meet the Team (1)

Sheila

Sheila Kelly

Job Title: Care Home Manager

Joined: 2008

As a Chartered Manager with a degree qualification in Health and Social Care, Sheila began her career as a care assistant over 30 years ago and had worked in Residential care settings and services specialising in Dementia care before taking up her Manager's role at Fleet Valley Care Home. Sheila's passion had always been to make a difference in the lives of the individuals in her care and to ensure they receive the highest quality care at all times.


Committed to excellence, Sheila's priority is to provide individuals with care in a safe environment where dignity is maintained, personal privacy respected and personal needs are fully met. Sheila's staff team deliver high-quality, compassionate care to all residents living at Fleet Valley, where she is proud of the home's family feel and believes fun and laughter are a priority.


As a manager, Sheila enjoys training and coaching her staff team, sharing information and knowledge from her experience and learning as a Dementia Champion. For Sheila, the true success of being a manager is measured in improving the lives of those around her, if you can help someone meet their goals, and make them smile when they didn't think they could, then that's what truly counts.


Sheila lives with her husband Richard and has one daughter and two grandchildren, when not working Sheila enjoys family time, reading and walking with friends
Sheila would invite those interested in life at Fleet Valley to visit the home, enjoy afternoon tea, or join some of our variable entertainment and would be delighted to answer any questions.