Goldielea Residential Care Home

Dalbeattie Road, Dumfries DG2 8ND
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8.5 43 Reviews
  • Goldielea Residential Care Home, Dumfries
Goldielea Residential Care Home is a grand 18th century house set in stunning wooded hills just outside Dumfries, offering personalised residential care, both respite and long-term, to 47 residents from across the south west, including those with physical or sensory impairment.

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Care Provided by Goldielea Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tanya Allan (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Goldielea Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £995
  • (these prices are only a guideline, please contact Goldielea Residential Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Goldielea Residential Care Home Reviews (43)

Total of 43, showing 1-20
8.5

Goldielea Residential Care Home has a Review Score of 8.5 (8.508) out of 10, based on 7 reviews in the last 2 years. Over all time Goldielea Residential Care Home has 43 reviews.

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Date Published

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Review from Donna M (Daughter of Resident) published on 17 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my dad moved in during Covid, and after a tough year, I'm happy to be seeing the service stabilise and improvements being made.
I'm confident that things are now moving in the right direction.

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Review from N C (Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely atmosphere, everyone is very friendly and helpful. There is a happy atmosphere here in this home, I feel like it's a home from home. It's always clean and fresh. I am so pleased I have made this move.

Reply from Paul Lawson, National Sales Manager at Goldielea Residential Care Home

Thank you so much for your lovely review. We are delighted to hear that you are enjoying your stay at Goldielea and that you feel so at home. Best wishes.


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Review from Margaret C (Sister of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother got a place at Goldilea Care Home with only 2 days' notice, so was quite a shock as we thought it would be a while for a suitable place, due to increased falls my brother was unsafe and had lost his confidence. I found the staff very helpful and went above and beyond to accommodate my brother
so that his transition would go smoothly. The relative meeting was very beneficial to me and I realised just how much the present manager was improving things and communicating all plans to us. I feel very valued as a relative and feel staff are there to care for my brother but interested in me and my family. An activity worker has started and there are various events. My son and I thoroughly enjoyed a sing-song in April and I look forward to many other events taking place. My brother is safe and I am happy with the care. My brother has clothes laundered and has regular input from nurses, occupational health as well as hairdressers and podiatrists. Spacious clean home.

Reply from Paul Lawson, National Sales Manager at Goldielea Residential Care Home

Thank you for your review and kind words. We are delighted that you are so pleased with the care your brother is receiving at Goldielea. We will pass on your compliments to the team. Best wishes.


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Review from Judith C (Wife of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband was first admitted to Goldielea in May 2021 they had a very good manager. Sadly she left. After that Goldielea went through a very difficult time mainly due to the incompetence of the succession of managers. As a result of all this atrocious management the home received a very bad report
from the Care Commission. There was a lot of unrest with both staff and relatives and a lot of the staff walked out. They had real problems recruiting staff. But since the present manager has been in post the home has radically improved. The embargo on admissions has been lifted and the whole atmosphere has changed. All the staff are extremely helpful and obliging. My husband is very settled there and he loves the staff and they appear to love him. This is very important because it was a very difficult decision to have him admitted so it means the world to me to see him happy. The staff are extremely accommodating with any requests I make.

Reply from Paul Lawson, National Sales Manager at Goldielea Residential Care Home

Thank you very much for your review. We are delighted that you have recognised the improvements that have taken place and great news that your husband is so happy at Goldielea. Best wishes.


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Review from M T (Daughter of Resident) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at Goldilea for two and a half years. She settled in really well and is still happy with all aspects of her care, as am I. There have been some concerns regarding management and staff employment, this appears to be more settled now but it has taken some time for this to happen.
Because of this some good staff left the home and there was a period of uncertainty. I do notice that there are still bank staff helping out at times which I feel is detrimental to continuity, however all the staff I have met have been very good. Mum gets on really well with all of the staff and they do seem to have built up a rapport with her. Mum is happy with her room and it is generally kept nice and tidy. Mum enjoys her food and her preferences are catered for. Her clothes are laundered and there are no issues with the service provided. All of the staff know mum well now and she likes to have a wee blether with them all. On a nice day, Mum can sit out in the garden if she wishes.

Reply from Paul Lawson, National Sales Manager at Goldielea Residential Care Home

Thank you very much for your review and it is great to hear that your dear mum is happy and settled at Goldielea. We appreciate that there was a period where some staff changed which was necessary to move the home forward but it is reassuring that you are now aware of a more stable staffing and management team led by our very experienced home manager who has made some really positive improvements which are continuing apace. Thank you again and best wishes.


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Review from Stephen M (Grandson of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and communication with staff is second to none. Great support and always on hand. The end of summer party was great fun. Positive atmosphere for the residents and family. Thank you so much.

Reply from Paul Lawson, National Sales Manager at Goldielea Residential Care Home

Thank you very much for your review and we are delighted that you enjoyed the party. Thanks also for the kind comments about our staff which we will share with the team. Best wishes.


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Review from Gail C (Niece of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Poor communication with staff and relatives re changes having taken place already with the specialist dementia unit. Unit door left open to connect with the main house, how does that keep people with advanced dementia safe? Staff skilled in dementia care pulled from dementia care to general care without
fully knowing all the residents and their needs. How is that safe practice?

Reply from Paul Lawson, National Sales Manager at Goldielea Residential Care Home

Hello Gail. Thank you very much for your feedback. We appreciate your high score for staff and would like to reassure you that every team member at Goldielea completes mandatory dementia training as part of their induction process. In addition, we are lucky to have some very experienced dementia specialists in the care home and they are sharing their knowledge and expertise with the less experienced members of the team to ensure that no matter what resident they are engaging with they are confident and able to deliver quality person-centred care. We are pleased to have progressed our recruitment well and not to have to use agency staff as often as previously which helps all staff to get to know all residents. Although the units remain separated the door is open to allow the team to move where and when they are required and to utilise the resources and experience on every shift. Thanks again for your useful feedback and apologies if changes hadn't been communicated effectively.


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Review from Pamela H (Daughter of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived in this care home for the past 4 and a half years. He initially moved in there with my stepmother and was encouraged to spend as much time as possible together. The staff were completely aware of the different personalities and individual needs of them both which was clearly seen in
the care delivery. My stepmother, unfortunately, died a year after admission but the staff thoroughly focussed on my dad and supported him throughout his time of grief. Although my dad was not the easiest of residents, the staff continued to ensure he was diligently looked after and fed back to the family any areas of concern they may have had. Even if we had any little complaints, the staff worked with us, ensuring his comfort and safety at all times. My dad sadly passed away on the 30th of August 2022. I couldn't thank the staff enough for the care and attention shown throughout his last weeks of life. Thank you. You are all a great team. Anyone would be proud to work with you.

Reply from David Martins, National Sales Manager at Goldielea Residential Care Home

Thank you for your kind review, we are sorry to hear of your step mum and father, but we are glad that the team were able to work with you and your dad to resolve any issues and ensure he was comfortable and safe.


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Review from Keith P (Son of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although having had to make the difficult decision to put my father into a care home I have to say that having him placed in Goldlelea has been a very good choice for the family. (The home was recommended to us by someone who also has a parent in the home).
He is very content, well looked after and
seems to get on very well with everyone. The staff and management I have to say are first class and that's what really makes the difference and gives us all peace of mind. The home itself is dated but it is clean, warm and comfortable and in a very nice setting. I am told the food is very good and plenty of it which again is fantastic. There doesn't seem to be more than a couple of hours in between meals and coffee/tea and cake!
So, all in all, we are very glad that he is staying at Goldielea. A great choice for everyone.

Reply from Paul Lawson, Customer Service Manager at Goldielea Residential Care Home

Hello Keith. Thank you for your review and we are delighted to hear that we have made a very difficult decision a little bit easier for you and that your father has settled in so well.


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Review from Michael W (Son of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have done an excellent job looking after my father. They are always welcoming and always keep us informed of my father's care and wellbeing and my father seems to have settled in now. I would like to thank all of the staff.

Reply from Paul Lawson, Customer Service Manager at Goldielea Residential Care Home

Hi Michael. Great to hear that your dad has settled in. Thank you for your kind words which we will pass on to the team.


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Review from Mike E (Son of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the manager and her team of an excellent standard. I’m on first-name terms with them and feel they all do their very best under very difficult circumstances. They are all a credit to Goldielea and the parent company.

Reply from Paul Lawson, Customer Service Manager at Goldielea Residential Care Home

Hi Mike, thank you for your kind words and compliments. We will share with the team. Kind regards.


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Review from Andrew E (Son of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum (aged 90) has now been a resident for almost 6 months. She has settled in very well to her new surroundings. She misses all her friends from home but now enjoys the company of some of the other residents. She also participates in most of the activities organised every week and has won the weekly
quiz on occasions. Mum also enjoys the company of the caring nurses and carers at Goldielea, (they make a fuss of her) which she appreciates.
I too appreciate everything that the home does for Mum, knowing she is safe and cared for stops me from worrying about her health and well being. On my regular visits, she is always telling me about the activities that she has been involved with, which I am glad to see she is being stimulated and made to use her faculties - not just sitting in a chair every day watching TV!
Earlier this month the home laid on a bonfire and fireworks display for the residents and their families which was very well attended, providing soup and hot dogs for a small donation.

Reply from Paul Lawson, Customer Service Manager at Goldielea Residential Care Home

Hi Andrew, thank you for your review and it is fantastic to see your mum thriving in her new home at Goldielea. It is great that she has made some friends amongst the other residents and takes so much joy from the daily activities. We will pass on your kind comments to the team who will all be delighted to hear that you and the family are so pleased with your mum's care. Best wishes.


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Review from Billy (Son of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just like to say how excellent Goldielea have dealt with things in this pandemic we are in just now. It was a very tough time especially at Christmas as this was my parent's first apart for about 60 years. Even though it was impossible for them to be together you made it possible for them to wish each
other a Merry Christmas and this made my mum's day. We as a family would recommend the staff and home to anyone looking to have their loved ones cared for and held at such high importance from staff and the management.

Reply from Paul Lawson, Customer Service Manager Golfhill at Goldielea Residential Care Home

Thank you for your lovely review and recommendation it really does mean a lot to us all at Goldielea!


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Review from Alan G (Son of Resident) published on 16 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the care that my Dad receives from all of the staff at Goldielea enough. Lockdown and not being able to see him has been even tougher but what makes it bearable is knowing that his extended family at Goldielea provides Dad with the genuine care and friendship that makes us feel that
he is in the best place possible to support him and us through both Dads dementia. Thank you.

Reply from Paul Lawson, Customer Service Manager at Goldielea Residential Care Home

Thank you very much for taking the time to review our service. Very happy to hear that your Dad is being well cared for and that our wonderful team at Goldielea are making him feel at home and one of the family.


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Review from L A (Daughter of Resident) published on 20 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Whilst providing care during Covid has proved very challenging, there was a total disconnect between management/nursing staff and relatives. Furthermore, when making enquiries there were mixed messages about the resident’s condition and communication was extremely poor.


Ultimately there were unexplained

delays in recognising and responding to the severity of deterioration in resident’s condition combined with a lack of evidence of appropriate intervention.


Overall during Covid, it is important to stress how care home staff become relatives eyes and ears, particularly when visiting is ceased. In this regard not only to monitor closely, but management need to take responsibility to communicate back to relatives regularly and timely.


Reply from Paul Lawson, Customer Service Manager at Goldielea Residential Care Home

Thank you for your review. As you know, these concerns were brought to our attention in July last year and we quickly conducted a full internal investigation. The detailed results of the investigation, along with a sincere apology, were sent to you in writing on 7th August and the home manager also spoke to you on the telephone at this time. As a care home, we have learned many things throughout this pandemic and feedback from service users has been an integral element to allow us to make improvements and maintain our high standards. Our excellent reviews on carehome.co.uk are from families using our service and are testament to the high levels of care and communication we have with our service users. We fully understand the frustrations the restrictions in visiting have placed on all of our families and that not seeing loved ones for an extended period of time can be very emotional. Again, we apologise that we did not meet your expectations and pass on our thoughts and best wishes.


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Review from Debbie J (Daughter of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Goldielea just five days before lockdown began. This has obviously been an extremely difficult time for everyone in that we were unable to take her there and settle her in. However, the manager and her team have done a wonderful job of helping her to settle. The staff are all lovely
and extremely helpful. They have helped my mother with her phone and iPad so that we can stay in contact with her, and have facilitated Skype and Zoom sessions. They're caring and very patient with the residents, and have done their best to help make sure that we can stay in contact during the time that we have not been able to visit.
The only negative point (which is beyond their control) is that both wifi and mobile reception are limited in that area, and at a time when we can't visit, we do rely particularly on those. Fortunately, we have managed to have a fixed landline in her room now which has made speaking to her much easier.
Overall we are very happy with Goldielea. Many thanks to the manager.

Reply from Paul Lawson, Customer Relations Manager at Goldielea Residential Care Home

Thank you so much for your review. We are delighted to hear that you are so happy with the care mum receives at Goldielea. We appreciate this has been a very difficult time for all of our family's and thank you for your patience and understanding.


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Review from Elaine L (Daughter of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service from all staff. Carers are always friendly and attentive to all the residents. Various activities are always on offer for residents. Menus are varied. Any questions you have are always answered professionally. Would definitely recommend this care home.

Reply from Paul Lawson, Customer Service Manager Golfhill at Goldielea Residential Care Home

Thank you for your review. It is great to hear that you are so happy, and we really appreciate your recommendation.


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Review from David P (Son-in-law of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has been resident at Goldielea now for a little under 18 months, in which time he has received constant outstanding professional care from a team of highly motivated and dedicated caregivers. From residential to EMI, to nursing - continuity in excellence is the standard at Goldielea.
From our very first phone contact with the tremendously warm, compassionate and empathetic manager, to our very first visit to view the home, it was abundantly clear to my wife and I that Goldielea doesn't just provide exceptional care to residents but also gives vital continued support and reassurance to associated family members in what can only be described as unprepared for and truly challenging times that lie ahead when a loved one reaches the point of necessary care home admission. Goldielea definitively sets the standard for all other care homes to follow.
Beautiful idyllic surroundings. Outstanding leadership. Heartwarming dedicated staff throughout. We're forever indebted.

Reply from Paul Lawson, Customer Relations Manager at Goldielea Residential Care Home

Thank you for your lovely review and for the complimentary words. They mean so much to us. We will pass on your comments to the whole team and on behalf of them all we are really happy that you are so pleased with the care your father in law receives at Goldielea.


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Review from Rosemary B (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Goldielea Home has welcomed my mum and settled her into her new home with care and attention to her as a private lady, who needed quiet encouragement and respect in her declining dementia. The home have welcomed the whole family as we have adjusted to the move, answering the many questions and reassuring
us from the first day. The staff are positive and cheerful and Mum's room is warm and comfortable.

Reply from Paul Lawson, Customer Relations Manager at Goldielea Residential Care Home

Thank you for your kind words and it is great to hear that mum has settled into her new home. Please do not hesitate to get in touch if we can be of further assistance.


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Review from Alison S (Niece of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had lived on her own for over 40 years, sometimes only seeing one person in a week, so was very nervous about the idea of going into a home with lots of people, but - for her physical and mental safety, she moved to Goldielea October 2019. This was not an easy decision for any of us including
my aunt, but I am the nearest to Goldielea living on the north side of Edinburgh, the other nieces, Yorkshire and Leicestershire - just too far away for us to support her properly in her own home.
What a relief! The staff are fabulous, well trained, and genuinely care, with most of the staff being there a long time, they speak to all the residents with respect and kindness without being ingratiating. This attitude comes from the top and the manager has been available at all times as well to support us.
I am a retired health professional working in the NHS and private sectors for over 30 years and can be quite blunt, but if I had to be in a care home - Goldielea would be my choice

Reply from Paul Lawson, Customer Relations Manager at Goldielea Residential Care Home

Thank you for your review. We are so pleased to hear that your aunt is enjoying life at Goldielea, after you took the difficult decision to find a care home placement. Also great to hear the relief your family are now experiencing knowing she is settled and receiving all the support she needs. Thanks again.


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Current Review Score: 8.5 (8.508)

Overview of Review Score

The Review Score of 8.5 (8.508) out of 10 for Goldielea Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.256 for Goldielea Residential Care Home is calculated as follows: ( (48 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 82 Ratings = 4.256

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.252 Points relating to the number of positive Reviews for Goldielea Residential Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 6 Positive Reviews ÷ 9.2 = 0.652

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 17 Jan 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

Tanya

Tanya Allan

Job Title: Home Manager

I am lucky to be the home manager at Goldielea Care Home, situated in a beautiful location, with amazing views all the way round, and a stunning country home feeling.


We pride ourselves at Goldielea on providing a home away from home environment for our residents and have a dedicated team that is 100% committed to delivering high-quality, person-centred care.


I look forward to seeing Goldielea grow and I am here to support the residents and staffing team as this happens.


Frequently Asked Questions about Goldielea Residential Care Home

What types of Care is Goldielea Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Goldielea Residential Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Goldielea Residential Care Home have?

There are 46 Single Rooms.

What are the Facilities & Services at Goldielea Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Goldielea Residential Care Home to the centre of Dumfries?

3.1 mile(s) as the crow flies, distance by road may be significantly further.