Goldielea Residential Care Home

Dalbeattie Road, Dumfries DG2 8ND
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8.5 43 Reviews
  • Goldielea Residential Care Home, Dumfries
Goldielea Residential Care Home is a grand 18th century house set in stunning wooded hills just outside Dumfries, offering personalised residential care, both respite and long-term, to 47 residents from across the south west, including those with physical or sensory impairment.

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Care Provided by Goldielea Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tanya Allan (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Goldielea Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £995
  • (these prices are only a guideline, please contact Goldielea Residential Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Goldielea Residential Care Home Reviews (43)

Total of 43, showing 21-40
8.5

Goldielea Residential Care Home has a Review Score of 8.5 (8.508) out of 10, based on 7 reviews in the last 2 years. Over all time Goldielea Residential Care Home has 43 reviews.

Overall Experience

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Date Published

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Review from Sylvia C (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so lucky we found Goldilea and give thanks every day for the luck that brought us here. The home is bright and airy, Dad's room is lovely and the grounds are beautiful all year round. We couldn’t have asked for a better home for Dad. The manager is visible with residents and to family and will
do what she can to accommodate family requests whilst maintaining the highest level of care. Dad is happy here, the staff not only care for Dad but provide entertainment and companionship and when times are tough like now during the COVID pandemic they provide all of the support and company they need just like family. We have managed to see Dad with the home organising two drive-bys and Mum has had a social distancing visit with Dad. She was supported by staff to ensure the visit went well and they certainly put her mind at rest. Thank you for all you do in giving us peace of mind that Dad is safe and well looked after. We could not ask for any more.

Reply from Paul Lawson, Customer Relations Manager at Goldielea Residential Care Home

Hello Sylvia. We appreciate you taking the time to submit a review and on behalf of the management and all of the team at Goldielea thank you very much for your words of praise. It has been a difficult time whilst the visitor restrictions are in place but great to hear that you have managed to stay in contact with Dad and be reassured that he is safe and well.


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Review from Irene W (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my mum receives.
I get good support from the staff, when necessary.
I felt confident that my mum was in good time during lockdown, when I was not able to visit.
I have been impressed with the way their FaceBook page has been updated with photos and events.
Staff take
on board suggestions we make to them regarding Mum's care.

Reply from Paul Lawson, Customer Relations Manager at Goldielea Residential Care Home

Hi Irene. Thank you for your review and great to hear that mum is doing well and that you are so happy with the care she is receiving whilst living at Goldielea. We will pass on your comments to the team.


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Review from E P (Daughter of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Now into the third year and this residential home must be one of the best around. Compassionate care is given in bucketloads to residents and family members. Issues are handled sensitively and any questions addressed. The whole place is attractive and well maintained throughout. Management very much
are involved and hands-on also knowing the details of every resident. Praise for the action taken during COVID and keeping everyone safe.

Reply from Paul Lawson, Customer Relations Manager at Goldielea Residential Care Home

Thank you for your lovely review and kind words. We will pass these on to the rest of the team. Please do not hesitate to get in touch if we can be of further assistance.


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Review from Norman B (Son of Resident) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a healthcare professional on the South Coast of England. In the course of my duties I visit nursing and care homes on a daily basis and I have ample opportunity observe and to compare the establishments. My mother lives in Dumfries and when the time came for her to enter residential care it was
fortunate that a friend of hers was a staff member of Goldielea and she was able to recommend it as the solution. In the years Mum has been resident there I have visited at regular intervals. During those visits, I have been able to observe the daily operation from the perspective of a next of kin and also as an independent healthcare professional. I have no hesitation whatsoever in recommending Goldielea. It is well managed, efficiently run and staffed by very professional, highly motivated, kind, caring and highly skilled staff with a very obvious commitment and an impressive passion for their roles. The way they have looked after Mum has been simply superb and I am extremely grateful.

Reply from Paul Lawson, Customer Relations Manager at Goldielea Residential Care Home

Hi Norman. Thank you so much for your complimentary review and for your professional recommendation. We are delighted that you have been impressed by our services and that your mum is so happy living at Goldielea.


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Review from M D (Daughter of Resident) published on 6 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Goldielea has a welcoming environment, with staff that are friendly and very helpful.


The staff in the Woodlea Unit are very attentive and caring. They are very aware of each resident's individual needs.


I am always informed immediately when there is any small change to be made to my mum's care

plan or any appointments have been arranged.

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Review from George B (Son of Resident) published on 1 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice polite and friendly staff who treat residents with dignity. Any queries or requests are dealt with promptly and effectively. The Home is clean and tidy, the food is good, varied and well presented.

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Review from Karen O'Mara (Niece of Resident) published on 1 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff of Goldilea Care Home in Dumfries very helpful and supportive and I feel comfortable that my aunt is getting the right support and assistance that she requires and that this is tailored to her needs that can fluctuate on a day to day basis.


My aunt enjoys the meals

at Goldilea and appears to have a good rapport with all of the staff.


I have always found the nursing staff very knowledgeable and informative and my general feeling is that all staff at Goldilea really care for the resident's wellbeing.


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Review from E M (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Goldielea looked after my father for four months leading up to his death. Most of the caring was good but a lack of communication between staff made it imperative that a member of our family visit every day. Not a lot of continuity between shifts. Felt lack of handrails into the EMI unit was dangerous
- they would greatly assist residents who were still ambulant but who tired easily or become unsteady. Food is adequate. Room very nice. Activities/outings not apparent for EMI.

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Review from Ian J (Brother of Resident) published on 30 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I live in Oxfordshire, 300 miles from Goldielea where my sister is resident, and am only able to visit her for only about 4 to 6 times per year. For that reason, I do not feel I know enough or have seen enough to make any detailed judgement about the Home. However, I must say that I have no reason
to express any dissatisfaction. The staff are always most helpful and, from my limited observation, they appear to be attentive to the needs of the residents and display a friendly, caring and kindly manner to those in their care. My sister has never complained nor commented unfavourably about the staff or the facilities. The only reservation that I have is in regard to the building which externally appears to be in need of re-decoration and internally, whilst clean appears somewhat tired. These are only cosmetic failings but they do affect one's general feeling about the Home.

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Review from Pearl L (Daughter of Resident) published on 28 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Found when relative admitted to the hospital that toenails were extremely long, this showed the lack of foot care when resident had been bathed.
Not advised of relative being unwell.
Care home manager has been made aware of all concerns.

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Review from Gordon G (Son of Resident) published on 20 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Goldielea for over a year now. I have always been very impressed with the friendliness and openness of the staff and management. In particular, they proactively look for and implement improvements, sometimes just little things, to enhance the lives of the residents.
For example, they took my mother into the town for a Christmas shopping trip, which she loved.


The home is situated in extensive grounds which enables me to take my mother out for walks and for her to enjoy the changing seasons and the local wildlife.


Overall I have been very impressed with the staff and the facilities.


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Review from Judith E B (Daughter of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Goldielea for about 4 years and although he didn't think it was a good move for him, he has settled in and is now one of the longest-standing residents. His wife (my stepmother) died there in January. The staff cared for my Dad exceptionally well giving him lots of support
and getting him to the funeral, suitably dressed, for which we were all very grateful. The care since then has been exceptional and I can't thank them enough.

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Review from A D C (Power of Attorney of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the second time I have used the services of Goldielea. Throughout this time, I cannot fault the staff or the care that they provide. Sometimes I feel there could be a requirement for more hands on deck, but I also understand that staffing numbers are set externally. Any requests are managed
and progressed as soon as is possible. On the whole, Goldielea is better than some of the other care homes I have viewed.

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Review from Anne (Daughter of Resident) published on 13 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You can't fail to be impressed by the warm welcome that greets you on arrival at Goldielea. My dad moved there around 8 months ago and has settled really well. His dementia actually improved on arrival due to the excellent communication/interaction displayed by care staff.
There is a lovely "feel"
about the place and it is evident that staff don't just "gel" with the residents but with each other. They all work well as a team.
All staff including non-care staff treat the residents with the dignity and respect they so deserve.
Communication channels between staff and family are excellent.
Staff at all levels know each resident and are frequently seen interacting with them.
There is always something happening to entertain the residents.
After visiting my dad I leave happy in the knowledge that he is safe and being well cared for.
Best thing we ever did as a family was move our dad from his previous care home to Goldielea Nursing & Residential Home.

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Review from Jackie (Grandson of Resident) published on 11 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home now for around 3 months and has settled in really well. She enjoys the company and finds the food excellent. She has a nice room that she uses mainly just for sleeping in spending her days in the middle lounge. She occasionally joins in with the activities and I am
sure would do more with a little prompting by staff.

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Review from Pat (Wife of Resident) published on 11 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Goldielea Nursing & Residential Home for almost a year now and I have been very pleased with the care he has received in that time. Nothing is a problem. He is treated with respect and the staff have always been very helpful to both my husband and myself. The atmosphere is very
friendly and welcoming and I have nothing but praise for everyone. I can go home and know he is in good hands and safe.

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Review from Julia N (Daughter of Resident) published on 11 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Goldielea Nursing & Residential Home is one of the best care homes. The staff are all friendly and my Mother is happy and well lòoked after by them all. I have worked at Goldielea in the past and knew it was a good home and I felt confident that my Mother would be happy there and well cared for. The
manager is the same person from when I worked there and she is one of the best. I would recommend Goldielea to anyone. The building is beautiful and in a lovely setting.

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Review from Elizabeth (Daughter of Resident) published on 2 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Goldielea since January 2014 and in that time has been generally well looked after. She took a long time to settle in her new environment but at present is very happy. I was impressed with the vigilance of a Staff Nurse on night duty detecting the onset of mum's stroke and she was immediately
transferred to the local hospital. On her return to Goldielea she was given every attention to help with her recovery by nursing staff and carers. If I have any problems concerning mum's care and well-being, they are quickly corrected. She doesn't always join in in-house activities and outings, but when she does she enjoys them - she just needs a bit of coaxing.
The home is well sited with wonderful views and well maintained grounds. From the conservatory you look out onto a large pond with much bird and animal life activity eg red squirrels, heron, ducks, woodpeckers etc. Goldielea is generally a good place to be when you need care and attention.

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Review from Linda (Daughter of Resident) published on 25 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, my family and I are very happy with the care our mother has had in the past and continues to receive.
The staff are generally kind, caring and helpful and our mother seems happy and contented.

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Review from Elaine (Daughter of Resident) published on 25 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Father is very happy at Goldielea and well looked after. We are very pleased with the staff and service offered overall with the exception of one point, this being the location of the residents smoking room. Firstly it is next to the dining/seating area and the smell wafting out is very unpleasant
and, secondly, this is the only entrance/exit for residents with mobility issues. If this could be addressed I would rate Goldielea very highly indeed.

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Current Review Score: 8.5 (8.508)

Overview of Review Score

The Review Score of 8.5 (8.508) out of 10 for Goldielea Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.256 for Goldielea Residential Care Home is calculated as follows: ( (48 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) + (5 Poors x 2) + (4 Very Poors x 1) ) ÷ 82 Ratings = 4.256

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.252 Points relating to the number of positive Reviews for Goldielea Residential Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 6 Positive Reviews ÷ 9.2 = 0.652

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 17 Jan 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Adequate

(3)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Tanya

Tanya Allan

Job Title: Home Manager

I am lucky to be the home manager at Goldielea Care Home, situated in a beautiful location, with amazing views all the way round, and a stunning country home feeling.


We pride ourselves at Goldielea on providing a home away from home environment for our residents and have a dedicated team that is 100% committed to delivering high-quality, person-centred care.


I look forward to seeing Goldielea grow and I am here to support the residents and staffing team as this happens.