Annan Court Care Home

Watchhall Road, Annan DG12 6QP
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9.3 41 Reviews
  • Annan Court Care Home, Annan
Annan Court Care Home can be found in the attractive town of Annan, between Dumfries and Gretna, with expansive views over the Solway Firth. Laid out around a courtyard, this modern, purpose-built care home provides personalised residential services, including respite and end-of-life care, to residents from across the south-west of Scotland.

A further two bedrooms have been opened in September 2014 and both have wetrooms. One room is also fitted with a kitchenette and is registered for a couple.

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Care Provided by Annan Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Palliative Care

Good to Know

  • Person in charge
  • Kylie Wilson (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Annan Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Annan Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Annan Court Care Home Reviews (41)

Total of 41, showing 1-20
9.3

Annan Court Care Home has a Review Score of 9.3 (9.293) out of 10, based on 8 reviews in the last 2 years. Over all time Annan Court Care Home has 41 reviews.

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  • 9
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Review from W W (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The home is starting to drop in standard of support to residents. Over the time my resident has been in, I see a difference. Shame as it's a lovely home. Also for care to staff, this is not due to manager, don't think the company support people's views, full of promises but will wait and see. I think
seniors or deputy managers should be trained on giving insulin to residents.

Reply from Paul Lawson, National Sales Manager at Annan Court Care Home

Thank you very much for your review. We extend our apologies if you have not experienced the highest level of service that is expected in Advinia Care Homes. Please be assured we value all feedback, whether good or bad, and to help us to achieve this the services all operate on an open-door policy. We conduct regular Resident, Staff and Residents surveys and each holds in-house meetings to gain feedback and suggestions to help make improvements. Training analysis is undertaken yearly to meet the needs of the Service and the people who live there. Unfortunately, not all medication needs are met in a residential care home setting therefore on some occasions a nursing-type environment is more suitable. Thanks again for your feedback and we send our very best wishes.


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Review from Margaret M (Daughter of Resident) published on 29 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mothers window needs repair/replaced as it is difficult to close properly and it can be very draughty when windy. While my mother is well looked after by the staff, I feel her room is looking a bit tired.
The lady in charge of the entertainment is very professional and tries to be inclusive of the
residents when appropriate.
The choice of food is well balance.
Recently there has been a large turnover of staff but I am aware of steps to address this.
My mother is settled and is happy with the day to day running of the home.

Reply from Paul Lawson, National Sales Manager at Annan Court Care Home

Thank you very much for your review and valuable feedback. We are delighted that your mother is enjoying the daily activities in the home led by our wonderful Wellbeing Coordinator. Great to hear that she is settled and happy at Annan Court. Rest assured we will investigate and resolve any required maintenance issue with the window in her room. Thanks again for your high scores and we extend our very best wishes to you and the family.


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Review from Rachel S (Granddaughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always impressed with the level of care when visiting my Granny, however hadn't been for a while when I went this week.
The ladies dealing with her were compassionate and professional. She felt safe in their care. They are genuinely lovely people who care about their jobs. One lady in particular
was amazing.
People working in the care sector are heroes - the sooner the government recognise that, the better. They deserve to be paid so much more.
Thank you to you all.

Reply from Paul Lawson, National Sales Manager at Annan Court Care Home

Thank you so much for your lovely review. It was lovely to welcome you to Annan Court when you came to visit your granny. The staff team will be delighted to hear your kind words. Best wishes.


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Review from Robert D (Son of Resident) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here for just over a year. She is cared for with true kindness and dedication. My mum has dementia which often makes tasks for the staff more demanding but they are not phased and show great professionalism.
I am very pleased she is here.

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Review from P M (Daughter of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints about the home, the staff and management are really helpful, keep me well informed and up to date on everything, nothing is any trouble to them, I can get in touch anytime if I require any updates.

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Review from M A (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled well although it did take some time.
She has been here since Sept 2023.
Food is good, although finds soup and sandwiches nearly every night is becoming boring.
Disappointed there are very little activities.

Reply from Paul Lawson, National Sales Manager at Annan Court Care Home

Thank you very much for your review. We are delighted to now have a new Wellbeing and Activity Coordinator on board. Apologies for the delay we were awaiting PVG clearance before she could begin work in the care home. Hopefully you can meet her on one of your visits and see all of the great new activities she is going to be involved in. Glad to hear that your mum has settled well. Best wishes


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Review from Susan T (Power of Attorney of Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown to both resident and family in their hour of need goes well beyond expectation. Nothing too much trouble, be it day or night. Support absolutely amazing from all staff.

Reply from Sharon Morrow, Home Manager at Annan Court Care Home

We are glad that we could give the support to both the individual and their family at such a difficult time.


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Review from Laura A (Daughter of Resident) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father reluctantly had to go into the care home, as he eventually needed 24-hour care and support. Upon arrival, the staff quickly alleviated any issues or concerns my father had as to being a resident. My father's main concern was if he was not to be treated as an individual. My father took to the
staff, laughing and joking with them and realised they treated him as a person who had stories to tell, a family of his own and a career prior to retirement. My father loved the food and would sample everything on the menu that day. Every member of staff treated my father as if he were a family member, with dignity and respect right up to his last day.

Reply from Sharon Morrow, Home Manager at Annan Court Care Home

Here at Annan Court, we strive to make people feel that they matter. Thank you for this feedback; it is helpful to know where we are doing things well, and we are pleased that Your father's transition into the care home was a smooth one.


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Review from C T (Daughter of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The day-to-day care of my mother is good and the staff show a high degree of care and dignity. They always treat my mother with dignity and friendliness and have time to talk to her and ensure she is comfortable. The activities that are organised within the home are of a high standard. The manager has
recently been replaced and isn't as friendly or communicative as the previous manager.

Reply from Arineh, Marketing Executive at Annan Court Care Home

We are very happy to know that you are pleased with the level of care your Mother has received from the staff at Annan Court, it is good to know that they make her feel comfortable and always have time to talk to her. We are also glad that you are happy with the standard of the activities available as it is extremely important to us that we have various activities that will benefit the overall well-being of residents. It is a priority for us to have positive and caring relationships within the home and we are always welcoming opportunities to develop the best communication between all staff members, residents, and relatives.


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Review from Elizabeth B (Brother-in-law of Resident) published on 26 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly.
Home is clean. I visit my sister-in-law every Thursday and she is very happy with the care.
Plenty of activities. Top marks for this home.

Reply from Arineh, Marketing Executive at Annan Court Care Home

We are happy to know that you are pleased with the care provided to your sister-in-law, our staff will be glad to know that she is happy within the home, and we hope you continue to enjoy your visits every Thursday! Thank you for your kind words.


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Review from Linda M (Daughter of Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent 3 months in hospital before moving to Annan Court just over a month ago. The difference in her is amazing. She has settled really well and looks healthier, has put weight on and is so happy there. The staff are lovely, caring and attentive, nothing at all is any trouble to them. They have
lots of different activities which mum really enjoys, especially the music ones. Her room has great views over the countryside to the Solway. Whenever I visit I'm made to feel very welcome by staff and residents and also Fluffy the resident cat. Such a homely atmosphere at Annan Court and a big weight off my mind knowing that mum is well looked after, happy and settled.

Reply from Arineh, Marketing Executive at Annan Court Care Home

Hello Linda, we are glad to know that you have seen a positive difference in your Mum since moving her to Annan Court. We are extremely pleased that she looks healthier and is happy with the care she receives; it is also great for us to know that your Mum enjoys the various activities and that you are able to feel welcomed whenever you visit. It is rewarding for us to be able to make you feel reassured as her daughter. Thank you for your lovely review.


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Review from Karen C (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad sadly passed away last week and I want to thank the staff and management at Annan Court Care Home for the loving care and attention my dad received in the last years of his life. They made his life a lot easier to endure. You were his second family and he had grown fond of so many of you. We
were so touched and emotional that the staff lined up at reception as he left the care home, such a wonderful mark of respect and dignity. My dad would have loved that gesture.

Reply from David Martins, National Sales Manager at Annan Court Care Home

Thank you for your kind review and words, please accept our condolences about your dad, but we are glad we could be there and that he had become fond of the team.


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Review from Kimberley B (Granddaughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my nana has been in Annan Court Care Home her health and wellbeing has improved so much. She is so happy and enjoys all the activities on offer. She has got that sparkle back in her eyes that she seemed to have lost after being isolated at home with difficulty getting out. The staff are always
friendly and pleasant on the phone and in person. The last time we visited the lady even offered us and our children a drink which knowing how busy you all are nothing seems a bother. The home has a nice atmosphere when we visit. The social media page is excellent for family members near and far and we love seeing what's been going on in the care home. It's such a relief as a family knowing how happy and well looked after Nana is and we can't thank you enough.

Reply from David Martins, National Sales Manager at Annan Court Care Home

Thank you for your kind review, we are glad that your nana enjoys being in the home and how helpful the team are.


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Review from Karl W (Son of Resident) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have asked for a better health care service provided for my mum. The duty of care given towards her and all the other residents surpassed our "ideas" of a care home. They provided a very clean and healthy atmosphere with great attention to personal wellbeing. They also provide, a shop, library,
gardens which the residents can look after and daily activities from singing, games, and activities which help stimulate the mind and keep them active within the community. I give Annan Court care home 5 stars and a big double thumbs up from us. Keep up the good work and we appreciate everything you do for Mum.

Reply from Paul Lawson, Customer Service Manager Golfhill at Annan Court Care Home

Thank you so much for your lovely review which we will pass on to the team. It is great to know that you are so happy with the care mum is receiving and your kind words about the care home are very much appreciated.


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Review from T B (Daughter-in-law of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the very difficult times we have been experiencing recently with Covid 19, I have felt very secure in the fact that my mother-in-law was being well cared for and that all her needs were being met. I received regular telephone updates and whenever I telephoned I was always greeted by a friendly
and helpful member of staff.

Reply from Paul Lawson, Customer Relations Manager at Annan Court Care Home

Glad to hear that you are reassured that your mother-in-law is being well cared for and that you have been able to stay in touch. It's been a very difficult time, and we appreciate your patience. Thank you.


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Review from Robert D (Son of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of Covid 19, can't really comment but everything seems to be run very well under the circumstances.

Reply from Paul Lawson, Customer Relations Manager at Annan Court Care Home

Thank you for your review, and please do not hesitate to get in touch if we can be of assistance in any way.


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Review from R R (Son of Resident) published on 4 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Annan Court for 1 1/2 years now and we find the staff very approachable with any needs or concerns we have. We have no complaints she is looked after very well. Any birthdays or occasions they go the extra mile. One thing they could do with would be some new furniture (chairs) for
residents and guests for a more comfortable visit.

Reply from Paul Lawson, Customer Relations Manager at Annan Court Care Home

Thank you for your feedback, and great to hear that you are pleased that mum is being well looked after. We will pass on your suggestion about the chairs. Thanks again.


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Review from D A (Husband of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for nearly 3 years. All I can do is praise Annan Court and the staff who are as much friends as carers.

Reply from Paul Lawson, Customer Relations Manager at Annan Court Care Home

Thank you so much for your review and words of praise. We will pass on to the team.


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Review from R T (Daughter of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the lockdown due to Covid 19, Annan Court staff have been excellent in keeping us in touch with our loved ones. While it has been stressful not seeing my mum I know she is being well cared for with plenty of photos and phone calls. Nothing is too much bother for all the staff. These girls and
boys deserve a great deal of credit and go above and beyond their jobs.

Reply from Paul Lawson, Customer Relations Manager at Annan Court Care Home

Many thanks for your review and great to hear that mum is being well cared for and that you have been able to keep in touch during this difficult period. We will pass on your kind comments to the team.


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Review from Alma O (Relative of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I do not visit Annan Court very often, due to our own circumstances, and we usually go unannounced. We feel confident that our relative is very well cared for. The staff are friendly and courteous and overall we have no concerns.

Reply from Paul Lawson, Customer Relations Manager at Annan Court Care Home

Thank you very much for your review. Glad to hear that your relative is well cared for at Annan Court and we hope to see you again soon.


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Current Review Score: 9.3 (9.293)

Overview of Review Score

The Review Score of 9.3 (9.293) out of 10 for Annan Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Annan Court Care Home is calculated as follows: ( (67 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 91 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Annan Court Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 11 Dec 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (1)

Tanya

Tanya Allen

Job Title: Home Manager

I am lucky to be the home manager at Annan Court, situated in a beautiful location, with amazing views all the way round, and a stunning country home feeling.
We pride ourselves on providing a home away from home environment for our residents and have a dedicated team that is 100% committed to delivering high quality, person centered care.
I look forward to seeing Annan Court grow and I am here to support the residents and staffing team as this happens.


Frequently Asked Questions about Annan Court Care Home

What types of Care is Annan Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Annan Court Care Home provide?

Palliative Care, Convalescent Care, Independent Living Training & End of Life Care are other types of care provided.

How many Rooms does Annan Court Care Home have?

There are 33 Single Rooms.

What are the Facilities & Services at Annan Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Annan Court Care Home to the centre of Annan?

0.6 mile(s) as the crow flies, distance by road may be significantly further.