Annan Court Care Home

Watchhall Road, Annan DG12 6QP
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9.3 41 Reviews
  • Annan Court Care Home, Annan
Annan Court Care Home can be found in the attractive town of Annan, between Dumfries and Gretna, with expansive views over the Solway Firth. Laid out around a courtyard, this modern, purpose-built care home provides personalised residential services, including respite and end-of-life care, to residents from across the south-west of Scotland.

A further two bedrooms have been opened in September 2014 and both have wetrooms. One room is also fitted with a kitchenette and is registered for a couple.

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Care Provided by Annan Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Palliative Care

Good to Know

  • Person in charge
  • Kylie Wilson (Home Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Annan Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,300

  • Respite Offer - 14 days for the price of 10
  • (these prices are only a guideline, please contact Annan Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Annan Court Care Home Reviews (41)

Total of 41, showing 21-40
9.3

Annan Court Care Home has a Review Score of 9.3 (9.293) out of 10, based on 8 reviews in the last 2 years. Over all time Annan Court Care Home has 41 reviews.

Overall Experience

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Review from L T (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's admission was handled with great compassion and understanding for mum and relatives which was greatly appreciated.
The manager and staff are very approachable and helpful.
Mum is well cared for.
The home is clean and the laundry service is excellent.

Reply from Paul Lawson, Customer Relations Manager at Annan Court Care Home

Thank you very much for your kind words. Lovely to hear that mum's transition into Annan Court went so well. We will pass on your comments to the team.


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Review from J B (Husband of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife received efficient and supportive care during her stay in Annan Court. During my daily visits, I found the staff friendly and attentive in every respect. I can pay them no better compliment than to say that should I ever need residential care, I would hope that my carers would give me a similar
level of attention to that which my wife received in Annan Court.


I found that the staff at all levels were approachable and willingly took on board any concerns and anxieties that inevitably arise when a loved one is in need of total care.


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Review from Keith H (Son of Resident) published on 21 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently spent 4 months as a temporary resident of Annan Care Home whilst waiting for repairs to his house following a fire.
At 90 years of age, he is more likely to complain about things than give praise for anything but that is exactly what he has constantly done throughout his stay
in Annan.
He was extremely well looked after and when I picked him up on his last day I asked him if he was happy to be going home and he replied " yes and no ".
When I asked why " no ", he replied that he would be sorry to be leaving the carers because they had all been so nice to him.


I saw this for myself on my numerous visits to the home and they kept me fully informed throughout the time my Dad was there. I have nothing but praise for the staff and the quality of the home itself and would highly recommend it to anyone.


Thank you for making his stay so comfortable.


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Review from D B (Son of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Annan Court for four months. The care staff have tried very hard to get to know her and her family. They ask for her opinion and treat her with dignity and respect. They are genuinely interested in her comfort and well-being.
The care home is friendly and welcoming and communication
with family has been excellent.
I am delighted with the care she has received.

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Review from Keith J (Son of Resident) published on 25 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Annan Court provides a lovely home for my dad. It has a welcoming atmosphere, and the staff are really friendly, helpful, and caring.
Dad's room is a good size, and he has been able to make it "home" with his own pictures, photographs, and favourite chair.
Food is plentiful, and there is a variety
of options; we certainly enjoyed the "Vintage Afternoon Tea" (to which family and friends were invited).
I am very grateful to the staff for all the wonderful care they are giving to my dad.

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Review from Billie M (Friend of Resident) published on 14 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice friendly atmosphere, staff welcoming, calming environment. Nice to see relaxed people in a social environment. Felt uneasy at first as you don't know what it's going to be like visiting an elderly peoples home. I was soon put at ease.

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Review from Niall H (Regular Volunteer) published on 8 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent quite a large amount of time at Annancourt and have absolutely loved my experience. All of the staff are extremely forthcoming and the residents are well looked after and are a pleasure to volunteer with. Since I first started going to Annancourt in the summer of 2015 I have worked with
two fantastic people filling the role of occupational therapists. They both did/do a fantastic job in keeping the residents stimulated both physically and mentally. As someone who has personal experience of the flaws of this kind of stimulation not being provided, through my grandmother, I would highly recommend Annancourt to anyone who is considering it. All of the carers are extremely well trained especially with the introduction of the new occupational therapist who is over trained for the role and so is able to develop the caring in the entire nursing home and does so through running courses with the staff.
Another large part of Annancourt is a pub, the shop and the nature areas. These provide the residents with a feeling of a community or village rather than a care home. Also it helps to enable the residents to make decisions about where and how they would like to spend their time.


In short Annancourt is a fantastic care home that should be in the forefront of the mind of anybody looking for a care home.


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Review from PS (Daughter of Resident) published on 2 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring and work hard to provide a good level of care in safe surroundings.
The food is home made and each resident is given a choice from daily menus.
The bedrooms are pretty spacious, providing a toilet and wash-hand basin, however it would be more preferable for a bath or shower to
be provided in each room, as the bath/shower facilities are communal.
The activities provided are varied and all residents are encouraged to participate.

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Review from Kevin H (Son-in-law of Resident) published on 29 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Annan Court cared for my father in law with great care compassion and dignity. He was well cared for and given choices in all he wanted to do. The food Choices were made and accommodated his wishes and his diabetes.

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Review from Carole H (Daughter of Resident) published on 29 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Annan court is a very caring environment and like a home. Individual rooms with toilet/washing facilities. The rooms are well furnished and tastefully decorated and enhanced by own belongings. Dining room is very pleasant and the food excellently cooked and presented.
The staff are supportive and
friendly and have a wonderful caring attitude towards all residents. Family are made to feel part of the family. There are also plenty of activities for the residents to take part in. I would recommend this home. They looked after my father and I had every confidence with the services they provided. Thank you all for your love and care.

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Review from D K (Brother-in-law of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been in home that were not up to standard and it was pure joy to my wife and I to be made aware aware of Annan Court.
This is an excellent care home which we are delighted with and we are able to sleep sound at night in the knowledge that he is in their hands.

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Review from Gwen D (Daughter of Resident) published on 28 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A purpose built care home designed with the residents needs at the foremost. Very helpful staff who treat their residents with respect and who understand the residents needs through excellent training and management.
My fathers room is a very decent size and was clean and adaptable when I took my
father in for his stay at Annan Court. The heating could be set by myself and my fathers room quickly warmed to a comfortable temperature for his needs. The en-suite was lovely and large and easily let my father move around inside with his walking aid.
There is a sensibly sized button which my father was shown how to press to call for a carer when he needed some help. Carers arrive within a reasonable time and are only too pleased to help no matter how small the task.
There are 4 or 5 internal communal areas and they are varied in their themes. My father thought the music room was fabulous and looked forward to having a tinkle on the piano.
There always seems to be something entertaining happening in the care home, and it's wonderful to see the residents being encouraged to participate in the activities.
This is a lovely place and I feel the management and staff take pride in giving their residents the best possible care that they can provide.

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Review from Allane L (Daughter of Resident) published on 28 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we went to review the home in March 2015 I was extremely anxious. I just wanted to care for my Mum myself. As soon as I entered the building I relaxed. The manager was so nice and reassuring to us. We were taken on a tour of the home. Very impressed! Staff were lovely, rooms were welcoming. Nearly
a year on and I am so grateful my Mum has a room there. We call it her home now. Staff are wonderful. They support us as much as they do my Mum. Food is excellent. Cleanliness is excellent. But the attention Mum receives is 1st class. Entertainment is not confined to residents, families are more than welcome. Home is definitely family orientated. Mum is comfortable, well fed and listened to. Reassuring well run care home. ALL STAFF ARE BRILLIANT! !!!!!

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Review from Matt S (Grandson of Resident) published on 28 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice clean home with fantastic staff. Always entertainment on for residents. Staff helpful and approachable, happy to know my relative is well looked after and safe when we are not there, gives the family reassurance. Communication is outstanding between staff and ourselves. Nothing to much trouble
for the staff here. They all work exceptionally hard and are a brilliant team. Food is fantastic, fresh and the baking is lovely. My gran raves about the cooked breakfast she has everyday and the homemade cakes. Hard working home day and night.

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Review from Morgan L (Granddaughter of Resident) published on 28 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as we walked into this home we knew it was the one. The manager answered all our questions and worries we had. Which really put my mind to rest. The home has fantastic views, large clean rooms and the bonus of not only a shop, a hairdressers but also a pub for residents to enjoy. My gran has
her own personal touches in her bedroom which has helped to settle her in, it feels homely. What really makes this home stand out is the staff. They are a credit to the place, every single member of staff we see on a daily basis is friendly,polite and helpful. The amount they do for the residents is outstanding there is always some activity or entertainment on. Nobody walks past without speaking, it makes the place so warm and inviting especially when you are first new here. My gran could not speak more highly of them and neither could I. Nothing is ever a problem or issue. I love the fact we can go for a cuppa or to have dinner with my gran when we like. The encouragement and care my gran receives is fantastic and I could not thank the staff enough.

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Review from Edna C (Daughter-in-law of Resident) published on 27 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you enter Annan Court you feel the lovely atmosphere of the place. The facility is always spotless, fresh and welcoming. The bedrooms are a super size and many have stunning views. The large communal room is welcoming and the space is well used. Love the " little pub " and the sweetie shop
and other little personal touches around the home. All the staff are a credit to the home. They are friendly, efficient, caring and nothing is too much bother for them and they so obviously care for their service users and not just because it's their job but because they really do care! The catering is also first class with a lovely variety on offer and all good "home cooked" food. Overall a fab facility we are lucky to have in Annan . Not so much a care home but in the words of the great grandchildren "Granny's House".

Reply from Suzanne Ferguson, Home Manager at Annan Court Care Home

Thank you so much for those beautiful words. I encourage the staff to read our reviews and this certainly made them very proud.


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Review from T A (Brother of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my first dealing with any care home. My wife and myself visit most days or sometimes nights and find all the staff we come into contact with most pleasant, helpful and mostly caring. My brother is very content and due to his care being provided we can relax knowing he is warm and comfortable
in Annan Court. His needs are well provided and as he had lots of health problems we are pleased with the care he gets.

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Review from Allan (Grandson of Resident) published on 25 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandpa has been staying at Annan Court for the last year and my family and me couldn't be happier with the care he he gets there. He has such a laugh and giggle with all the people who work there and they take such good care of him. My family often pop in to join him having a bar meal at the pub
there and are always made to feel welcome. There is always plenty of activities there, whether it be baking groups or music and dancing which he loves to join in with. The home has a lovely feel to it and is nicely decorated and is always kept very clean and tidy. My grandpa has really come out of his shell and has put my family's mind at rest knowing he is safe and happy and gets the best care we could wish for.

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Review from Bob T (Son of Resident) published on 21 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and understanding given to my mother is exceptional. He needs are well catered for. The backup to the family is great. The staff are well trained and caring, from the point of patient and family it is a great help.

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Review from Michelle W (Daughter of Resident) published on 21 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Always been extremely impressed by Annan Court. A very proactive attitude. The Manager is fantastic and always thinks 'outside the box'. Staff are friendly warm and are always very helpful. Overall I am very happy with the service.

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Current Review Score: 9.3 (9.293)

Overview of Review Score

The Review Score of 9.3 (9.293) out of 10 for Annan Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for Annan Court Care Home is calculated as follows: ( (67 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 91 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Annan Court Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 11 Dec 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (4)

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Meet the Team (1)

Tanya

Tanya Allen

Job Title: Home Manager

I am lucky to be the home manager at Annan Court, situated in a beautiful location, with amazing views all the way round, and a stunning country home feeling.
We pride ourselves on providing a home away from home environment for our residents and have a dedicated team that is 100% committed to delivering high quality, person centered care.
I look forward to seeing Annan Court grow and I am here to support the residents and staffing team as this happens.