Barchester Lochduhar Care Home

1 Blackley Park Road, Off Hardthorn Road, Dumfries DG2 9JW
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9.3 51 Reviews
  • Barchester Lochduhar Care Home, Dumfries
Barchester Lochduhar Care Home makes the most of pleasant grounds, on the outskirts of Dumfries, and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Lochduhar Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gillian Ward (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Last Refurbishment: 2019

Funding & Fees Guide for Barchester Lochduhar Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,490

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Lochduhar Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Lochduhar Care Home Reviews (51)

Total of 51, showing 1-20
9.3

Barchester Lochduhar Care Home has a Review Score of 9.3 (9.311) out of 10, based on 10 reviews in the last 2 years. Over all time Barchester Lochduhar Care Home has 51 reviews.

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Review from Pauline B (Power of Attorney of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As always the team are consistently very much engaged with their patients and relatives and friends .It truly is always a happy relaxed atmosphere which is a challenge given its Memory lane with dementia pts .Ihave nursed for 50 years and never cease to be amazed at the high level of care

Reply from Gillian Ward, General Manager at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and our staff team, who work hard to deliver high standards of quality care to our residents at all times. I will pass on your feedback to the team.


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Review from Maureen G (Daughter of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in Barchester Lochduhar for a year now and I am always pleased with the quality of care provided to him by all the staff.
Lochduhar is very family oriented, nothing appears to be any trouble to the staff and it is always very welcoming.
I had the pleasure of visiting
on St Valentine's Day and thought the effort put in by all the staff to make it a celebration for residents and guests was amazing. The food and service would put a lot of restaurants to shame. All the little extra touches from the table decorations, Prosecco, chocolates, and heart shaped shortbread certainly made it feel like a very special occasion. I know the only complaint my father has is that there is too food much but he must be enjoying it he rarely misses a meal!
Thank you all for the respect and valuable support you provide to my dad.

Reply from Gillian Ward, General Manager at Barchester Lochduhar Care Home

Thank you, Maureen, for your positive comments regarding our home and staff team, who work hard to deliver high standards of quality care to our residents and families at all times. I am pleased your dad is enjoying living with us at Lochduhar. We are very grateful for all of your kind words and I will pass your feedback on to the team.


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Review from Kirsty H (Daughter of Resident) published on 18 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum moved into Barchester Lochduhar Care Home, the staff have been wonderful. They are very friendly and helpful towards my mum and myself every time I visit. They have helped her adjust to being in a care home, especially when she is agitated and confused (she has dementia).

Reply from Gillian Ward, General Manager at Barchester Lochduhar Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive for you and your mum and appreciate all of your kind comments about our team. I will be sure to pass on your positive feedback to the team who go above and beyond to provide excellent care and support to our residents.


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Review from D M (Son of Resident) published on 28 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father is receiving excellent care from staff at Barchester Lochduhar Care Home. They are caring and professional in all that we have seen so far. Our father is in excellent hands and is in a safe and secure nursing home. He enjoys daily activities to help his physical mobility and mental stimulation
as well as helping him integrate with other residents. The home is clean and well-staffed. The staff go the extra mile. Very happy with our father's care.

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Review from J S (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Barchester Lochduhar Care Home is a really nice place for your loved one to live. Staff are caring and look after the residents well. Staff are very approachable if you have questions/queries regarding loved ones. Residents are kept clean and tidy. Lots of varied activities for residents and can be
adapted to suit residents capabilities. Also cater for varied dietary needs.
This is the second family member in here and if I had to choose again for a loved one, this would be my first choice if elderly mentally infirm unit was needed.

Reply from Gillian Ward, General Manager at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K A (Daughter of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in earlier this year. From the very start, the staff have been so welcoming, caring and compassionate not just to my mum but also to my dad who visits daily. As a family, we have so appreciated their care and feel so fortunate that Mum has got a space in Lochduhar where we know she is being
very well cared for. I'd like to say thank you to all the staff for everything they are doing.

Reply from Gillian Ward, General Manager at Barchester Lochduhar Care Home

Thank you so much for your kind words. It is a pleasure to be caring for your mum and also supporting your dad when he visits. We are very pleased that you are enjoying our hospitality at Lochduhar.


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Review from S M (Daughter of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Lochduhar for 12 months. The staff here made this transition from home to care home the best it could possibly be, for all of us as a family, but particularly for my dad who was Mum's sole caregiver for 15 years. It has been a difficult time for Mum; however, the staff
at Lochduhar make him (and us) so welcome and treat us all like extended family. Mum is more settled, and I feel has actually improved, thanks to every member of the team.

Reply from Gillian Ward, General Manager at Barchester Lochduhar Care Home

Thank you so much for your lovely review and your kind comments. We appreciate you taking the time to share your positive feedback. I will pass this on to the team.


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Review from M J (Husband of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The month began with my husband recovering from a nasty chest infection - during which he had lost a reasonable amount of weight. He was weighed and dieticians visited. He has meal supplements and all is progressing. On February 14th we were honoured along with other couples and residents to a beautiful
restaurant menu meal. The food, table dressing and ambience was excellent and memories of happiness were made. As I was unable to come for the Valentine's lunch owing to a family friend's funeral, my husband and I were dined in the late afternoon and then followed the love song concert.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Chrissie T (Daughter-in-law of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extraordinary care and kindness at a most difficult time for our family. Genuine interest in my mother-in-law's personal story/likes and dislikes. Communication excellent from the care team with attention to detail and true professionalism. We only planned for her to stay temporarily, but we couldn't
leave in the end. They were all wonderful. Heartfelt thanks.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S W (Daughter of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found everyone at Lochduhar Care Home to be kind, genuine, selfless and supportive. It is tough adjusting to a parent in care let alone with dementia. Today the home took a group to lunch on the river. Fun in the sun. The first time Mum, Dad and I have been out together since December 2022. Thank
you for giving us happy times in a challenging period of our lives.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Robert M (Son of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, my mum has been treated superbly by all at Barchester Lochduhar Care Home. Staff are extremely welcoming and nothing is any trouble. Communication is first-class and, from my perspective, I have had complete peace of mind since my mum began to live here.
Quite clearly staff selection
is very good and quite clearly the home is managed superbly with a genuine passion for residents and their families' well-being. First-class services and can't thank you enough!

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Eileen H (Daughter of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Barchester Lochduhar Care Home now for just over two years. The staff are fantastic with her, with a family feel whilst visiting. She loves a hug and I know she gets plenty when I am not there. They have some great activities for them, Mum loves a wee sing song and a wee dance and
great to see her enjoying the music with other residents.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Lenny S (Sister of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For anyone looking for a care home for their loved ones I highly recommend Barchester Lochduhar Care Home in Dumfries as I have found the care my brother receives is absolutely wonderful. I couldn't have asked for any better, the staff are so understanding of his daily needs and are so patient with
him. When I visit or call the staff are always there to let me know how he is, they take the time to talk to me, anything that he needs they always let me know or if he is unwell I am kept fully informed. I would definitely give Lochduhar ten stars as they thoroughly deserve it.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sandra D (Sister of Resident) published on 27 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has lived in Lochduhar for over four years. During this time I have got to know the staff and their routine. They all work very hard in every area, but always have time to answer any queries I might have. My brother always smiles at the staff and seems very happy in their company and that
is very reassuring. I visit every day and always feel welcome by everyone in Lochduhar.

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D H (Brother-in-law of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are first class. Nothing is any bother to them. If you have a problem or complaint, it is sorted out very quickly. Home is very clean, and food is really very good.

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Gillian M (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Barchester Lochduhar Care Home 3 months ago from another care home in the area. It has been an immensely positive move for her, and therefore also for my father. Her whole demeanour has improved, as have her mobility and communication. Staff actively engage with her and with the family.
They seek out activities that could interest her. We cannot believe how quickly these improvements have come about. This is a place where she can live with Alzheimer's, not suffer from it. Many thanks to all staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J G (Daughter of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been in Lochduhar for a month, and already I see a positive change in her. She had been hospitalised for six months prior to the placement. Although she is bed-bound, it is so good to see her smiling and laughing once more. The care and support from the staff have been outstanding. My sincere
thanks for making this a real home from home.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from E M (Cousin of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the overall standard of care at Lochduhar. Staff are caring and efficient. Always phone to notify me of any health issues that may arise. The food on offer and the cleanliness of the home is of a high standard. It gives me peace of mind to know my cousin is being so well looked after.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C G (Granddaughter of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandparent moved into Barchester Lochduhar Care Home in October 2021. We could not have asked for a smoother transition. The staff were excellent and made us feel at ease after having a traumatic experience at a previous care home. The staff made moving in day a lovely morning by showing attention
and just making the whole experience as easy and relaxing as they could. We had no concerns whatsoever about leaving my grandparent in the safe hands of the carers. Over the last 7-months, my grandparent has flourished and have got some spark back, such as getting involved in activities, proper nutritional food, personal care and all in all, just superb care. We can’t fault anything. If I was to mention one thing but to be seen as constructive criticism, we found that the care plan had been done without family involvement and on me asking about this I was given to read, was some inaccurate information (which has since been removed) but possibly family involvement prior to resident moving in would help.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Beatrice M (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Barchester Lochduhar Care Home enough for the care they give my mother, but this weekend, they went above and beyond, even though they were busy with Jubilee celebrations they still made my mother’s 90th birthday very special, both on Friday and on Saturday when the family
gathered in the garden to celebrate. Also, a thank you to the chef for the amazing cake. Thank you all again your the best.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Barchester Lochduhar Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for Barchester Lochduhar Care Home is calculated as follows: ( (89 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 115 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.581 Points relating to the number of positive Reviews for Barchester Lochduhar Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2. 10 Positive Reviews ÷ 17.2 = 0.581

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 31 Jan 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (1)

Gillian

Gillian Ward

Job Title: General Manager

Hi, my name is Gillian, and I am General Manager here at Lochduhar.


I have been very fortunate to have had a career in nursing that has spanned both the NHS and the independent sector since qualifying as a registered nurse in 1989. I studied a BA in Nursing Studies in Glasgow from 1985-89 and then graduated with an MSc in Palliative Care in 2014 from Queen Margaret University in Edinburgh.


Previous roles have involved working with older people, working within an acute surgical ward and, before joining Lochduhar, I spent working in a hospice as Head of Care, leading and managing staff to deliver palliative and end-of-life care to patients with life-limiting illnesses, and also supporting their families and carers.


I am a dedicated, qualified nurse and my real passion lies in ensuring every resident is treated with respect and dignity and the care they receive is of the highest standard, which reflects their individual needs.


I am responsible for effectively inspiring and leading the staff team to ensure the delivery of an excellent standard of care that promotes independence and dignity and positively enhances the lives of individual residents in our care.


Frequently Asked Questions about Barchester Lochduhar Care Home

What types of Care is Barchester Lochduhar Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Lochduhar Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Barchester Lochduhar Care Home have?

There are 80 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Barchester Lochduhar Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Lochduhar Care Home to the centre of Dumfries?

1.1 mile(s) as the crow flies, distance by road may be significantly further.