Barchester Lochduhar Care Home

1 Blackley Park Road, Off Hardthorn Road, Dumfries DG2 9JW
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9.3 51 Reviews
  • Barchester Lochduhar Care Home, Dumfries
Barchester Lochduhar Care Home makes the most of pleasant grounds, on the outskirts of Dumfries, and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Lochduhar Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gillian Ward (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Last Refurbishment: 2019

Funding & Fees Guide for Barchester Lochduhar Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,490

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Lochduhar Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Lochduhar Care Home Reviews (51)

Total of 51, showing 21-40
9.3

Barchester Lochduhar Care Home has a Review Score of 9.3 (9.311) out of 10, based on 10 reviews in the last 2 years. Over all time Barchester Lochduhar Care Home has 51 reviews.

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Review from Carole W (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into the care home in December 2020 when I couldn't visit due to Covid-19, the staff were so very understanding, kind and very helpful and continue to be so. The home itself is very nice inside and appears to be very well run.
I am more than satisfied and certain that I have chosen the
right place for my mum to receive the care that she requires.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Andrea C (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved to Lochduhar Care Home earlier this year having been with a different care provider for the preceding 10 months. In a matter of months, our mums quality of life, wellbeing and disposition have been completely transformed and this is down to the care, attention to detail and excellent
nursing care she has received. In turn, this has had a positive effect on us her family and we are completely at peace in the knowledge she is experiencing first-rate personalised care and also confident that we would be notified should there be any cause for concern. The staff always make us feel like family and not an imposition on them, and for that, we are very appreciative. In summary, we could not commend the home, surroundings, and the staff highly enough and thank them unreservedly.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from David S (Son of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not fault anything so far.
Staff very competent and curious.
Nothing is too much trouble.
Mum is being well taken care of, and Mum says food is good.
No complaints!

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Elizabeth R (Daughter-in-law of Resident) published on 9 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lochduhar Care Home was recommended to us when my mother-in-law could no longer cope at home alone. Having no previous experience of the procedure and being quite desperate, communication was quick and everything explained so nothing felt complicated. Very efficient and happy to help. The place itself
is lovely and clean and plenty of activities going on to suit everyone’s needs. Staff are excellent, I’m well informed and feel she’s well looked after.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from H R (Niece of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found the care to be of a high level.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review and the positive comments regarding the quality of care delivered by the home, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S O (Niece of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but praise for all the staff at Lochduhar Care Home. They all play an important part in my aunt's care and under this extreme and challenging times of Covid-19 they have been excellent.
We, as a family, feel my aunt has been well looked after and felt she was safe and secure in Lochduhar.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review and positive comments regarding your Aunt's care. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from D J (Sister of Resident) published on 8 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the first time in 17-weeks, I was able to visit my sister outside, social distancing, in the marquee erected adjacent to the care home. I was welcomed by a lovely member of staff who detailed all requirements and then escorted me around the building. My sister was brought out in her wheelchair by
another familiar member of staff, and we have 1/2 hour to chat. Everything was done safely, and it was a lovely experience. I know my sister is well looked after and I can relax in this knowledge.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S B (Daughter of Resident) published on 26 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hard to review as haven't been in the building since 15th March but outside visiting well organised and staff always seem very cheerful.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A H (Nephew of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff who are helpful and obviously care. Good processes during lockdown and good organisation for visiting as lockdown was relaxed.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review and positive comments regarding the home and garden visits. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from A M (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally speaking, I am very satisfied with the care and support my mother receives in Lochduhar Care Home. I am particularly satisfied with the care she has received during the Corona Virus pandemic - no cases of the virus inside the care home so far. It is difficult to assess inside the care home
at the moment as I have not been inside since March 2020. Communication has been good. I am delighted with the outside visits - the staff work hard.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Angela K (Daughter-in-law of Resident) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Lochduhar have worked very hard to keep us informed of all changes taking place during the Covid crisis. As well as having updates on their website, they have been sending out letters to relatives telling us about any changes and what staff have been doing to help residents through the
crisis and keeping them occupied socially.
Staff have also telephoned to discuss care-plans, any changes in my mother-in-law's condition, and also to let us know when she was needing toiletries etc.
We have also been able to discuss how my mother-in-law would be able to cope with visiting when social distancing was introduced, and I felt that the members of staff really know my mother-in-law, and her issues.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Tracey C (Niece of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle is a resident at Lochduhar, and since he began living there two years ago, he has had regular visitors including my mum (his sister) who visited daily. When the COVID-19 situation happened, understandably, visiting was suspended. However, thanks to the incredible effort and dedication of the
team at Lochduhar, we have been able to have weekly (sometimes more) Skype communication with my uncle as well as regular photographs of him enjoying the sunshine and activities. I don't think we can ever express how grateful we have been as a family to be able to have this communication, and it has been incredible to see how upbeat and positive the staff are during these calls. This positivity has ensured that my uncle who lives with dementia remains calm, safe, happy and secure. For us, as a family, this has been invaluable. Lochduhar you have been a shining example of core person-centred care and compassion during these uncertain times. Thank you, and keep up the excellent work.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C K (Grandson of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lochduhar is a clean, well-appointed home with very friendly and approachable staff who always aim to give the highest level of care. They have taken great care of my grandmother from the moment she moved in.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from L D (Son of Resident) published on 6 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father was a resident for only a short time, he settled in quickly and was enjoying the activities, staff, and care, and also his surroundings. The home has a warm and welcoming feel with staff smiling and chatty, with excellent care. Nothing is too much trouble and all staff very responsive
to both my father and ourselves. It is just such a shame he wasn't there longer to fully enjoy it. The end of life care he received was exemplary. We cannot thank Lochduhar enough for making such a sad time more bearable.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J C (Son of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is, without a doubt, the best in the area. All others were checked out by myself, some are poor, the rest is a poor second to Lochduhar. Our family are very satisfied with the care given to our mother. I visit every day so my comments are based on knowledge gained daily over the last
19 months. The recent refurbishment has brought the fabric of the home up to date, a great job has been done, it is beautiful.

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Review from G W (Son of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Attentive and friendly staff. Recent refurbishment to general areas making the home very attractive to both visitors and residents. Unfortunately, the refurb did not include residents personal rooms, which could do with some redecoration. Pleasing amount of activities related to outside of the home,
with visits to the local football club and snooker hall available. A varied menu is available at mealtimes with an alternative option made if main meals are unsuitable for residents.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Lochduhar Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Douglas A (Son of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We always find the staff extremely caring and sensitive to Mum's needs. Lots of time and encouragement are given to ensure meals are taken and she is well presented and needs are met.

Reply from Farai Hayane, Operations Manager at Barchester Lochduhar Care Home

Thank you for your review, we value your feedback.


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Review from C S (Wife of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with the care given to my husband. Staff are really caring and helpful to him, the problem is a shortage of staff and the ones on duty never seem to have time to stop for a break.

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Review from M C (Daughter of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very clean home with excellent staff, good meals and some activities. The only thing is it could use some more activity staff, especially at the weekends, as the two they have can't include everyone in the activities at one time. They do an excellent job but there are too many residents for two members
of staff. I consider it to be the best home in Dumfries.

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Review from Denis R (Husband of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My wife is a resident. Now 10 months in, all respects and treatment is satisfactory.

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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Barchester Lochduhar Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for Barchester Lochduhar Care Home is calculated as follows: ( (89 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 115 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.581 Points relating to the number of positive Reviews for Barchester Lochduhar Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2. 10 Positive Reviews ÷ 17.2 = 0.581

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 31 Jan 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (1)

Gillian

Gillian Ward

Job Title: General Manager

Hi, my name is Gillian, and I am General Manager here at Lochduhar.


I have been very fortunate to have had a career in nursing that has spanned both the NHS and the independent sector since qualifying as a registered nurse in 1989. I studied a BA in Nursing Studies in Glasgow from 1985-89 and then graduated with an MSc in Palliative Care in 2014 from Queen Margaret University in Edinburgh.


Previous roles have involved working with older people, working within an acute surgical ward and, before joining Lochduhar, I spent working in a hospice as Head of Care, leading and managing staff to deliver palliative and end-of-life care to patients with life-limiting illnesses, and also supporting their families and carers.


I am a dedicated, qualified nurse and my real passion lies in ensuring every resident is treated with respect and dignity and the care they receive is of the highest standard, which reflects their individual needs.


I am responsible for effectively inspiring and leading the staff team to ensure the delivery of an excellent standard of care that promotes independence and dignity and positively enhances the lives of individual residents in our care.