Barchester Lochduhar Care Home

1 Blackley Park Road, Off Hardthorn Road, Dumfries DG2 9JW
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9.3 51 Reviews
  • Barchester Lochduhar Care Home, Dumfries
Barchester Lochduhar Care Home makes the most of pleasant grounds, on the outskirts of Dumfries, and a versatile interior to provide top quality nursing and residential care, with professionals available round-the-clock and also skilled in care and support for physical disabilities and dementia.

A committed team work hard to ensure that all provision is tailored to the individual, while allowing them to make the most of a relaxed and homely atmosphere.

All staff are carefully chosen and well-qualified to achieve the best standards, with the company philosophy focusing on an attentive service that also supports an active lifestyle. Personal interests are encouraged and there is much to enjoy within the life of the home.

The aim is to meet all residents’ needs over the long-term, living up to a reputation for quality that Barchester homes have earned.

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Care Provided by Barchester Lochduhar Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 86 Service Users
  • Privately Owned
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gillian Ward (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (80)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Last Refurbishment: 2019

Funding & Fees Guide for Barchester Lochduhar Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,490

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment. For nursing care, Weekly Fee rate will be dependent on personal needs.
  • (these prices are only a guideline, please contact Barchester Lochduhar Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Lochduhar Care Home Reviews (51)

Total of 51, showing 41-51
9.3

Barchester Lochduhar Care Home has a Review Score of 9.3 (9.311) out of 10, based on 10 reviews in the last 2 years. Over all time Barchester Lochduhar Care Home has 51 reviews.

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Review from Nan S (Friend of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited my friend once a week for almost 2 years. The staff are welcoming, the residents are well dressed and well cared for. The bedrooms are attractive and have personal items from home to help them settle in. There is a lot of entertainment through the year and everyone (residents and visitors)
are welcome to attend. I have not had a meal there but the menus look good. The staff and support staff work hard and are always cheerful when I have visited.

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Review from Irene G (Daughter of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home since 2015 and she has received the best of care. I have total peace of mind knowing that my mum is in safe hands and the care staff see to her needs with sensitivity and compassion. She is unable to communicate properly which makes things quite difficult for the
carers. They make sure that she gets the nutrition she needs as she is very reluctant to eat a proper meal. All in all, I couldn't ask for a better home for my mother.

Reply from Charles Holland, G M at Barchester Lochduhar Care Home

It is encouraging to know that our relaxed, homely approach to life has made your mother's stay a positive experience. Thank you for your kind words.


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Review from Lynn R (Niece of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent! Highly recommended.

Reply from Charles Holland, GM at Barchester Lochduhar Care Home

I thank you kindly for your comments. It is encouraging to know that the people who live here have a life worth living.


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Review from Linda M (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are good, nice and polite. Clean and tidy place. My dad seems to have settled in well. Good place for people with dementia. Overall, my sister and I are happy with the place.

Reply from Charles Holland, General Manager at Barchester Lochduhar Care Home

We appreciate your positive comments about Lochduhar. We always aim to provide the best care possible and encourage relatives to be involved in the direction of the home. Just let us know how we can make your experience Excellent.


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Review from Roger S (Son of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family were very apprehensive when we had to admit mum into Lochduhar Care Home in June 2017 but were soon put at ease with how well the staff made mum feel, comfortable and safe, (she could get quite agitated prior to her admission) however we are very pleased with her level of care and at
how she has settled into the care home itself. She still has the 'odd moment' now and again but in general, we always find her to be in good spirits and always seems to be happy with her surrounding.

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Review from Fiona T (Daughter of Resident) published on 7 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Lochduhar about 3 months ago.


This is one of the best care homes in the area after going round a lot before her going in.


Very glad we made this choice.


Room is very comfortable. Staff very good, friendly, caring and some entertaining.


Staff are very approachable

to talk to and understanding.


Activities co-ordinators put on a wide range of activities for the residents which they can take part in if they want.


Would definitely recommend lochduhar as a care home.


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Review from Jean G (Daughter of Resident) published on 21 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a home from home, with excellent nursing care.
The staff are amazing, so kind, caring, happy and entertaining.
They can't do enough for the residents, and family and friends are also treated with kindness and friendship.
No matter what, nothing seems to be a bother to any member of staff
to see to the needs of residents, even if it's only to give them a bit of company or sing a song with them.
My mother couldn't have spent her last ten months in a better place.
Lochduhar itself has a lovely homely atmosphere, very clean and happy staff who are very welcoming.

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Review from Rosemary M (Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers look after me well but there is not enough time to give one to one time. Standard of food varies and is not always good.

Reply from Charles Holland, General Manager at Barchester Lochduhar Care Home

Thank you for your review, we always aim to offer the best possible care for the people we care for. With reference to your comments about our food, we endeavour to offer high-quality food but sometimes it is difficult to meet everybody's tastes. We do offer alternatives if the day's menu isn't to your liking. We also have a nutrition committee where we encourage feedback from residents and their families about our menu's.


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Review from Mora D (Resident) published on 6 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, satisfactory care but insufficient staff to provide care to all the individual needs. Staff overworked. Food poor quality at times.


Staff very pleasant and eager to do the best they can.


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Review from John H (Friend of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A strong feeling of security I feel I belong here. If deemed necessary extend medical help will be called,

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Review from Robert H (Son of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Lochduhar are first class. They work to engage residents in enjoying life. The activities coordinator had put in so much effort in to help my mother partake in activities, thank you.
A well-managed home.

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Current Review Score: 9.3 (9.311)

Overview of Review Score

The Review Score of 9.3 (9.311) out of 10 for Barchester Lochduhar Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.730 for Barchester Lochduhar Care Home is calculated as follows: ( (89 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 115 Ratings = 4.73

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.581 Points relating to the number of positive Reviews for Barchester Lochduhar Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 86 registered maximum number of service users is 17.2. 10 Positive Reviews ÷ 17.2 = 0.581

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 31 Jan 2023

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Very good

(5)
How good is our staff team? Very good

(5)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (1)

Gillian

Gillian Ward

Job Title: General Manager

Hi, my name is Gillian, and I am General Manager here at Lochduhar.


I have been very fortunate to have had a career in nursing that has spanned both the NHS and the independent sector since qualifying as a registered nurse in 1989. I studied a BA in Nursing Studies in Glasgow from 1985-89 and then graduated with an MSc in Palliative Care in 2014 from Queen Margaret University in Edinburgh.


Previous roles have involved working with older people, working within an acute surgical ward and, before joining Lochduhar, I spent working in a hospice as Head of Care, leading and managing staff to deliver palliative and end-of-life care to patients with life-limiting illnesses, and also supporting their families and carers.


I am a dedicated, qualified nurse and my real passion lies in ensuring every resident is treated with respect and dignity and the care they receive is of the highest standard, which reflects their individual needs.


I am responsible for effectively inspiring and leading the staff team to ensure the delivery of an excellent standard of care that promotes independence and dignity and positively enhances the lives of individual residents in our care.