Abbotsford Care Glenrothes

Strathburn Drive, Finglassie, Glenrothes KY7 4UQ
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2.4 2 Reviews
  • Abbotsford Care Glenrothes, Glenrothes
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Care Provided by Abbotsford Care Glenrothes

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sam Boyd (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
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Abbotsford Care Glenrothes Reviews (2)

2.4

Abbotsford Care Glenrothes has a Review Score of 2.4 (2.400) out of 10, based on 1 reviews in the last 2 years. Over all time Abbotsford Care Glenrothes has 2 reviews.

Overall Experience

  • 1
  • 0
  • 0
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  • 1

Date Published

2
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Review from Pamela H (Granddaughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Grandad spent his final months here and his experience was negative. One particular staff member repeatedly accused him of lying about getting food stuck in his throat (an ongoing issue for him) and told him to "stop making excuses" for not wanting to eat his food. This staff member also told lies
to other family members about things said in casual conversation which has caused a huge rift in the family. During one visit we found his toilet had been blocked for 3 days. He was repeatedly denied medication for a cough "until the nurse signed it off" only to be told by the nurse it had already been signed off. My family member went without eating on several occasions due to the food being not to his taste or too difficult to eat. The staff members were rushed and unable to spend time with residents or fully see to their needs. This left my family member feeling disheartened, forgotten about, particularly when requesting things (e.g. a glass of milk) only for the staff to not return.

Reply from Laura Aldous, Operations & Wellbeing Manager at Abbotsford Care Glenrothes

We are truly sorry to hear about your grandad's experience and the distress this has caused your family. Ensuring the wellbeing and dignity of our residents is our highest priority, and it is deeply concerning to learn that we did not meet those standards in this instance. We are always striving for improvement, and your feedback is incredibly important to us. We would really appreciate the opportunity to speak with you in person to gain a better understanding of your concerns and see how we can learn from this to ensure no one else has a similar experience. Please do get in touch with us at your earliest convenience, and a member of our senior management team will be available to discuss this with you. Once again, we sincerely apologise, and we hope to hear from you soon.


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Review from Kerri B (Daughter of Resident) published on 20 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother, who has Wernicke-Korsakoffs dementia, here after a distressingly poor experience at a different care home. We've never looked back since. The caring, responsive Abbotsford team clearly understand dementia, working hard to enable residents to use their remaining capabilities whilst
skilfully negotiating any difficulties faced. Instead of everyone being sat mindlessly in a TV lounge, since moving in my mum has learned to swim, had her ears pierced, gone to Art and Computing classes at the local College, and has attended countless fetes, parties etc. She is physically - and mentally - more active than ever.


In terms her behavioural difficulties - our previous care home experience was of her being treated like a wilfully naughty child; being sent to her room for "being bad". At Abbotsford they understand that this is part of a disease process, and that sufferers should not be punished - instead they use appropriate distraction techniques that rapidly de-escalate any situation.


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Current Review Score: 2.4 (2.400)

Overview of Review Score

The Review Score of 2.4 (2.400) out of 10 for Abbotsford Care Glenrothes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.4 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.400 for Abbotsford Care Glenrothes is calculated as follows: ( (2 Goods x 4) + (2 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 10 Ratings = 2.4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for Abbotsford Care Glenrothes is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 0 Positive Reviews ÷ 8 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 21 Oct 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Abbotsford Care Glenrothes

What types of Care is Abbotsford Care Glenrothes registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Abbotsford Care Glenrothes provide?

Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Abbotsford Care Glenrothes have?

There are 40 Single Rooms.

What are the Facilities & Services at Abbotsford Care Glenrothes?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Abbotsford Care Glenrothes to the centre of Glenrothes?

1.4 mile(s) as the crow flies, distance by road may be significantly further.