Alexander House

Main Street, Crossgates, Cowdenbeath KY4 8DF
Submit a Review
7.2 9 Reviews
  • Alexander House, Cowdenbeath
It’s the little touches and the people at Alexander House which make it a special place to live. Alexander House is a 40 bed, registered nursing care facility, with 4 double bedrooms available for couples. Alexander house provides quality, person centred care for those requiring, nursing care, dementia care and palliative care.

The home is equipped with modern amenities, bedrooms have bright and spacious single bed accommodation with en-suite shower facilities for privacy and convenience.

The team want to ensure that the people they support are as comfortable as possible. They recognise that everyone is unique and promote that individuality, which is why they encourage residents to personalise their bedroom with personal belongings and small items of furniture.

Show Alexander House on the Map

Care Provided by Alexander House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Speech Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Kelly Mulholland (Service Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2007
    • Last Refurbishment: 2022
    • Number of floors: 3

Funding & Fees Guide for Alexander House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care £1,000 – £1,000
  • (these prices are only a guideline, please contact Alexander House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Protected mealtime


  • Parking

  • Parking outside the home


Alexander House Reviews (9)

7.2

Alexander House has a Review Score of 7.2 (7.199) out of 10, based on 4 reviews in the last 2 years. Over all time Alexander House has 9 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 1

Date Published

9
0
2
4
5

Review from Peter V (Son of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Alexander House for some years now, the staff have been excellent the care they give is very good, the home is always clean and there are always plenty of activities.

Reply from Emily Nash, Administrator at Alexander House

Thank you for your kind words and taking the time to leave a review!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret H (Daughter of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care and support of the staff that work daily with my mum, they have always treated my mum with the upmost dignity and that is difficult sometimes as my mum is not happy in clothes.
The staff try to include my mum in all activities even though she is bedbound most of the time.
I
have to commend the kitchen staff on their food it is totally wonderful and they can't do enough to help and keep my mum happy.

Reply from Emily Nash, Administrator at Alexander House

Thank you for your kind words and taking the time to leave a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Miriam F (Daughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Staff not trained in dementia. Manager unapproachable and unfriendly. My dad was not properly cared for, often found hungry and unshaven and unsafe, and very scruffy when he likes to be clean and smart. No activities or well-being. A day at Alexander House is a very sad long boring day for the residents.
Food awful, no protein. Encouraged to stay in own bedroom and not socialise, eat in the bedroom too. Mostly overseas untrained agency staff who ask my mother and I to assist with my father's personal care and manoeuvring him! Could not recommend at all! Scores Weak with Care Inspectorate. Cannot see this place ever improving. No duty manager either. A sinking ship. Don't be fooled by the appearance of the lovely building and large rooms, it's what goes on inside that matters. Trying to move my Dad urgently.

Reply from Anne Wilson, Regional Operations Manager at Alexander House

Thank you for taking the time to leave a review, we take the allegations you have raised extremely seriously. The health and well-being of all our residents will always be our top priority, and we have opened an investigation into your concerns. We will ensure our team continue to keep you updated, if you have any questions, please do not hesitate to reach out to us at info@holmes-care.co.uk.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a relative in Alexander House.
We had some initial issues which we discussed with the former manager. Unfortunately, these were never addressed although promises were made. Since the new manager arrived there's been a marked improvement. Staff shortages are being addressed by recruitment of
permanent staff. She actively encourages residents and families questions or suggestions. She has made improvements within the home, new carpets throughout and re-arranged seats in lounges to look more inviting. Meals are presented to residents on small plates so they can make their choice. Other improvements have also been made. Staff continue to increase their skills on various training courses. Staff are kind and caring, treating residents with dignity and respect. Communication is good, informing us of any issues.
Overall our experience of Alexander House has been good. I am confident that my family member is being cared for appropriately and is in a safe place.

Reply from Jodie Thomson, Service Manager at Alexander House

Thank you for your kind words and for taking the time to leave a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer M (Niece of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, my uncle has improved greatly and loves the company. He has all his needs met and I cannot thank the manager enough for making it such an easy and wonderful experience moving him from his own home to the care home. He truly is blossoming in all ways now.

Reply from Robyn Adamson, Service Manager at Alexander House

Thank you for your kind words and for taking the time to leave a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K C (Daughter of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with Alexander House and the management and staff. They look after my mother's needs very well. She is extremely happy and settled there. The facilities are excellent too. She has bonded well with both staff and residents.

Reply from Robyn Adamson, Home Manager at Alexander House

Thank you for your kind words and for taking the time to leave a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C V (Daughter of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Alexander House for 3 weeks now. I am very pleased with her care. She seems very happy and content. Most of all safe. I know there is always room for improvement but I can honestly say I haven't found fault yet.

Reply from Robyn Adamson, Home Manager at Alexander House

Thank you for your kind words and for taking the time to leave a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alex A (Wife of Resident) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Located central to Cowdenbeath/Dunfermline, well maintained on 3 floors, good lift service, bedrooms spacious, staff on 24/7 as you would expect. Doors secured 24/7. Staff well-trained and work endlessly to the client's needs.

Reply from Robyn Adamson, Home Manager at Alexander House

Thank you for your kind words and for taking the time to leave a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret B (Friend of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend and I asked if a little afternoon tea could be arranged to celebrate our friend's birthday, who at 88-years of age, is a resident at Alexander House. We were overwhelmed by what we were served; a high-class restaurant could not have done better. Everything is prepared in the kitchen and beautifully
presented. The staff were wonderful, making sure we were looked after in a very friendly way. It made our friend's birthday very special, and it was a day we won't forget. Thank you, Alexander House.

Reply from Susan Connell, Care Director at Alexander House

Thank you for your kind words and for taking the time to leave a review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 7.2 (7.199)

Overview of Review Score

The Review Score of 7.2 (7.199) out of 10 for Alexander House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.574 for Alexander House is calculated as follows: ( (16 Excellents x 5) + (15 Goods x 4) + (6 Satisfactorys x 3) + (10 Very Poors x 1) ) ÷ 47 Ratings = 3.574

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.625 Points relating to the number of positive Reviews for Alexander House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 3 Positive Reviews ÷ 8 = 0.375

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 20 Nov 2024

How well do we support people's wellbeing? Adequate

(3)
How good is our leadership? Adequate

(3)
How good is our staff team? Adequate

(3)
How good is our setting? Good

(4)
How well is care and support planned? Adequate

(3)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

No image found

Kelly Mulholland

Job Title: Service Manager

Kelly started with the company in 2018 at Preston House and her love for the job grew, she began her SVQ 3 in Health and Social Care and made a promise to herself that she would work hard until she could have her own home one day. Kelly was promoted to Senior Care Assistant after 3 months, and was in this role for 4 years, she was then promoted to Deputy Manager in another sister's home and was there for 7 months and applied for the position of Service Manager at Craigie House.


Growing from strength to strength Kelly is now the overall site manager for Craigie House and Alexander House.


Kelly prides herself on supporting her team and working with them to deliver the highest standard of person-centred care.


Frequently Asked Questions about Alexander House

What types of Care is Alexander House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alexander House provide?

Palliative Care is an additional type of care provided.

How many Rooms does Alexander House have?

There are 40 Single Rooms.

What are the Facilities & Services at Alexander House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alexander House to the centre of Cowdenbeath?

1.9 mile(s) as the crow flies, distance by road may be significantly further.