Balfarg Care Home

Kilmichael Road, Balfarg, Glenrothes KY7 6NL
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8.9 57 Reviews
  • Balfarg Care Home, Glenrothes
Nestled within the lovely surroundings of Glenrothes, Balfarg Care Home offers personalised nursing and nursing dementia care to older people.

With an onsite café, hair salon and tea room, Balfarg has plenty of areas for residents to enjoy. Residents benefit from a range of lovely dining areas where they can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Balfarg, the team work hard to ensure everyday offers something to look forward to. Whether it be participating in the enriching wellbeing and activities programme or taking joy in the quieter side of life, the team is committed to helping residents to lead their best lives.

Community is an integral part of life at Balfarg. The team is dedicated to supporting residents in building strong relationships in the Glenrothes neighbourhood, organising events with local schools, charities and businesses in the area.

The transition to a care home can be challenging for many different reasons, but the whole team is on hand to help you or your loved one settle into life at Balfarg. The experienced and friendly Home Manager leads the team to provide the kindest care possible to every resident, giving them, and their loved ones, peace of mind that they are in the most capable hands.

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Care Provided by Balfarg Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kyle Keith (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Balfarg Care Home Reviews (57)

Total of 57, showing 21-40
8.9

Balfarg Care Home has a Review Score of 8.9 (8.936) out of 10, based on 6 reviews in the last 2 years. Over all time Balfarg Care Home has 57 reviews.

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Review from Catherine M (Daughter of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall quite satisfied but there is one area I must bring to your attention - unfortunately, your well-being coordinator at Balfarg needs to be looked at. To be blunt, she is very poor at what she does or what she is supposed to do. I don't think that - just for an example - reading about pit ponies
and shetland ponies verbatim from a book or a sheet of paper is acceptable. Her activities have, at the most, five people attending and she actually sends some people asleep. (Not enough room to go into detail here) The other thing is the poor condition of the garden and seating in the garden.

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Review from Linda D (Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is very good and the staff are extremely helpful.

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Review from L S (Granddaughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home has such a welcoming atmosphere. Nothing is ever too much trouble for them. The staff are all extremely helpful and very polite. The personal care is also of a very high standard. My Gran was very apprehensive going into a care home as she was still independent in her mind but not physically
able. She is extremely happy and has settled in very well. She loves the entertainment and loves to blether.

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Review from Darrell L (Son of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff very friendly and helpful.
Kept updated all the time of welfare.
A good variety of food and drink.
Well looked after.
Always treated with dignity and respect.
Privacy always respected.

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Review from J S (Son of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mum is receiving in the care home.
It is a difficult job the staff have to do and issues they have to deal with. When my mum is good, she is happy and content.
I feel a good sense of relief that she is in the right place to cater for her needs - emotional, physical and
social.
The staff are a friendly bunch - easy to approach. All good.

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Review from Brenda K (Daughter of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been cared for over three years. I cannot fault any of Dad's care.
The staff are kind and respectful. The level of care is excellent.
The food quality and variation in the menu is to be commended.
Cleanliness has never been doubted.
Overall I am more than happy with my choice of care
home.

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Review from Katherine S (Daughter of Resident) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited a lot of homes, I could not be happier to find this one. Balfang is a fantastic place for my dad and the staff really care.

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Review from S W (Daughter of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Again all staff very pleasant although some need to be more pleasant, one in particular, however, can't fault anything else.

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Review from C M (Niece of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Standards of care were high staff were approachable and friendly. The home was very clean and the rooms always tidy.

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Review from Alex G (Husband of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an extremely beautiful care home. Management and staff are top rate.
No more required to be said.
Excellent.

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Review from Michealla T (Granddaughter of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad spent a short time here through respite care. I can't fault the staff as they met all the needs for my grandad. The activities coordinator was very kind and welcoming to my grandad. He preferred to be alone and in his room but the coordinator would spend a lot of time with him. My grandad
was diabetic and the diet he was on was strict and the chef met the needs for him overall he loved staying here and as a family were very happy with the care.

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Review from Rosaleen M (Wife of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has resided here for 9 months and is being well looked after. Staff are friendly, caring and obliging and he has settled well.
We checked other local care homes and preferred the atmosphere in the Balfarg Home.

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Review from Y H (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Balfarg provide excellent care, however, it is evident that an increase in staffing levels would be highly beneficial to the residents. At present, staff turnover is high due to carers becoming frustrated by being unable to dedicate the time to provide the excellent standard of care they
strive to give, considering the weekly cost it should be no issue for HC1 to employ extra staff.

Reply from Clare Sheehan, Careline Advisor at Balfarg Care Home

Thank you for your excellent feedback about the care at Balfarg Care Home. We do carefully monitor staff turnover and staff satisfaction and also assess Resident dependency so we can provide the appropriate level of staffing


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Review from G W (Granddaughter of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Find Balfarg Care Home very good, clean, can't fault any of the staff or management. Would recommend to other relatives looking for a care home. All staff work hard.

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Review from Laura K (Great-granddaughter of Resident) published on 5 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great gran is so happy and contented at Balfarg. The staff are attentive and no request is too much. The activities are varied and tailored to meet the needs of all the people who live there. It is just like a big house with a big family living in it.

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Review from Mike R (Husband of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A loving caring nursing home, my wife settled very quickly over a year ago and continues to be happy and contented. The staff really care about their residents, they are attentive and loving all with a happy and humorous approach. Facilities are good, comfortable with very good food. Management are
also very loving, plenty of activities both inside and out.

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Review from S A (Daughter of Resident) published on 6 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all so nice and make the residents happy.
They have good fun with them, sing along with them and have the old-time songs playing at lunchtime and it is so homely. There are a lot of activities to do, they have outings or when it is sunny, they go in the garden. Every month they have a
guest singer. It is a very relaxed place to visit as well and the staff always speak to you too.

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Review from Elizabeth G (Friend of Resident) published on 29 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home to be very friendly and happy. Very helpful when asked something. I would not hesitate in letting family and friends know about the home.

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Review from S W (Great-Niece of Resident) published on 20 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great aunt is well cared for. The staff are attentive and caring towards her.
No task is too much for them to carry out.
The room is always spotlessly clean and fresh smelling.
There is always plenty food and alternatives are readily available.
My great aunt is settled and contented.

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Review from Robert S (Nephew of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice, clean, friendly home where my aunt is comfortable and happy.

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Current Review Score: 8.9 (8.936)

Overview of Review Score

The Review Score of 8.9 (8.936) out of 10 for Balfarg Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Balfarg Care Home is calculated as follows: ( (54 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.2 Points relating to the number of positive Reviews for Balfarg Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 6 Positive Reviews ÷ 10 = 0.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 21 Jun 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (7)

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