Balfarg Care Home

Kilmichael Road, Balfarg, Glenrothes KY7 6NL
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8.9 57 Reviews
  • Balfarg Care Home, Glenrothes
Nestled within the lovely surroundings of Glenrothes, Balfarg Care Home offers personalised nursing and nursing dementia care to older people.

With an onsite café, hair salon and tea room, Balfarg has plenty of areas for residents to enjoy. Residents benefit from a range of lovely dining areas where they can relax and enjoy an intimate dining experience with family and friends. The catering team prides itself on making mealtimes a sociable and stimulating part of each day, providing an enjoyable experience for all residents and their loved ones.

By getting to know each individual resident at Balfarg, the team work hard to ensure everyday offers something to look forward to. Whether it be participating in the enriching wellbeing and activities programme or taking joy in the quieter side of life, the team is committed to helping residents to lead their best lives.

Community is an integral part of life at Balfarg. The team is dedicated to supporting residents in building strong relationships in the Glenrothes neighbourhood, organising events with local schools, charities and businesses in the area.

The transition to a care home can be challenging for many different reasons, but the whole team is on hand to help you or your loved one settle into life at Balfarg. The experienced and friendly Home Manager leads the team to provide the kindest care possible to every resident, giving them, and their loved ones, peace of mind that they are in the most capable hands.

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Care Provided by Balfarg Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 50 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kyle Keith (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2022
    • Number of floors: 1

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Wheelchair Access

Balfarg Care Home Reviews (57)

Total of 57, showing 41-57
8.9

Balfarg Care Home has a Review Score of 8.9 (8.936) out of 10, based on 6 reviews in the last 2 years. Over all time Balfarg Care Home has 57 reviews.

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Review from Margot D (Niece of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely friendly staff. Nice and clean. Caring atmosphere. Nothing is too much trouble.

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Review from George S (Resident) published on 5 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good. Unfortunately, security can be a bit too much, not enough freedom of movement. Having said that patient care must come first.

Reply from HC-One, Careline Team at Balfarg Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.


The health, well-being, safety and happiness of residents are our top priorities, and we work hard every day to ensure we are delivering the high quality, kind care all residents deserve.
The Home Manager has an open door policy, please pop in anytime to discuss any concerns you may have.


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Review from Janet C (Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since going into the home, I have improved a lot.

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Review from Lesley D (Daughter of Resident) published on 14 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treat my mother with respect and are very polite when I visit. The food is very good and the cleanliness is of a very high standard in her room and communal rooms. Activities are varied she enjoys the company. The staff work hard to maintain a high standard. It is nice having the hairdresser
there too. I am very pleased with the support and care. Thank you.

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Review from Mary J (Daughter-in-law of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care my mother in law receives.
She is happy, settled and well cared for.
It is a pleasure to see her getting involved in the many activities arranged and being able to interact with other residents.
The staff are friendly and helpful, always keeping me up to date on any
changes required.
There is a good and varied selection of meals provided and relatives are always welcomed.
Balfarg has given my mother in law a stable home and us as family peace of mind.

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Review from Syliva W (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always welcoming and address you by name. The home is always clean and fresh smelling, the standard of cleanliness is very high.
Residents wellbeing is paramount. Mum says the food is great. Staff are always visible and vigilant but privacy is respected.
I feel my mum is safe and cared for.

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Review from George H (Son of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother (93) arrived at Balfarg Care Home on 5/12/16. She arrived with a chest infection and quickly lost weight and would not eat. This was a worrying time!


Since then, she has picked up and has met a few other residents she gets on with. She still needs to put on more weight and now that she

is eating better, hopefully we will see an improvement. My brothers and sister are happy where she is, she is getting looked after well and the staff could not be more helpful.

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Review from Alexander G (Resident) assisted by family/friend published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This establishment is fantastic from the management to staff. Lovely entertainment put on daily. Food is good.

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Review from B H (Son of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The physical layout of the facility makes it easier for residents to find their way around. It is also on the one level. The staff are very friendly, welcoming and caring.

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Review from Helen H (Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am telling you about the home that I am a resident. Firstly, the staff could not be nicer to all, anything I have a question about is answered. The staff are friendly in all ways, it is kept very clean and the food is lovely and served very pleasantly by the staff. The nurse couldn't be better in
seeing to anything that may be bothering me.

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Review from Lynn M (Daughter of Resident) published on 6 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is well looked after, always washed and clean. The staff are always pleasant and very good with my dad.

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Review from George B (Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after at Balfarg. Staff are very obliging if you need anything. I have the choice of participating in activities that interest me. I've bonded with a few of the other male residents. The standards in the home are decent enough.

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Review from Elspeth M (Sister-in-law of Resident) published on 5 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law has been here for 3 months so I am getting to know the care home. First impressions is that the staff all seem friendly and helpful. The activities I have seen so far are enjoyed by the residents and are varied to suit their needs, coordination and abilities. Food and drink seem very
good and I am sure is enjoyed by residents as they all talk about being full up. Staff are good to accommodate the fussy appetites.

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Review from Christine D (Daughter of Resident) published on 13 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has vascular dementia and has been a resident in the Balfarg Care Home for 15 months now. I researched numerous care homes before deciding on the above home. I can honestly say I selected the best home for my mother as the staff treat her as one of their own relatives and the care is of a
very high standard. I receive regular contact from the Balfarg enquiring if I have any concerns with my mothers care and as I visit three/four times a week I see different members of staff. My mother has settled nicely and calls her room "her home". I feel it is like an extension to my mothers family.

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Review from M Z (Regular Volunteer) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone helpful and pleasant.

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Review from T M (Nephew of Resident) published on 29 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Balfarg are caring and compassionate. They look after my great aunt as if she was their own. The care is of a high standard and nothing is too much trouble for them.

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Review from John L (Son of Resident) published on 8 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It became clear around March this year that Mum now required care home facilities. After a few visits, my sister & I had narrowed our preferences to two local homes. My sister took Mum to visit both of them and Mum much preferred Balfarg. A room became available quite soon, and after staying in the
local recuperative hospital for a few months Mum moved into Balfarg in May this year.


After a few weeks it became clear that Mum's physical health was improving quite markedly. It also became clear that the lovely staff at Balfarg were working very diligently with Mum to make her life as pleasant as possible. This was no surprise: the other residents had made it clear that the care offered was kind, thorough and respected their dignity and individuality.


I would have no hesitation in recommending Balfarg Care Home to anyone requiring assisted living. They are looking after my Mum wonderfully well, and my sister and I are very grateful. Mum is getting more and more frail, but the help is stepping up to meet her increasing needs. The respect shown to her religious convictions is also much appreciated.


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Current Review Score: 8.9 (8.936)

Overview of Review Score

The Review Score of 8.9 (8.936) out of 10 for Balfarg Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.736 for Balfarg Care Home is calculated as follows: ( (54 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.736

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.2 Points relating to the number of positive Reviews for Balfarg Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10. 6 Positive Reviews ÷ 10 = 0.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 21 Jun 2024

How well do we support people's wellbeing? Good

(4)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Good

(4)
How well is care and support planned? Good

(4)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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